Estival Eldorado Resort

We went as a family of three. DD, 1 month off being 18 (paid full price!). At the very start we were harshly TOLD by Isobella - Receptionist - DD was not allowed in adult pool area but allowed in the spa and gym as long as one of the adults went with her! Nice Greeting?! Hello to you too! Thanks for asking regarding accessibility! Now, if only she could have explained how to find our room, 2003, which was opposite the reception area, with the access door all the way around the other side of the building. She told us where to exit the reception, leading to us having to walk behind buildings to try to find our room. There were much easier routes we found which she could have told us about. Not good for someone with access needs! A map with a cross was all we were given and it was not obvious where we were standing 'You are here' could have sorted that out or where our room was. The map was very poor and we were unable to find out where anything was on it throughout our stay, it very much lacked much needed details. This was the start of the lack of information. We were not the only ones getting lost with cases in tow in the heat! In fact, we all started looking out for each other's rooms! The hotel room was adequate. We booked an accessibility Junior suite - All inclusive PLUS. Air conditioning was limited to 22 degrees which was cool enough. There was a large bed as advertised and a pull out bed which blocked the windows right up to the patio door. There were plenty of clothes hangers - 19 or 20 - and plenty of shelves. The safe was easy to master. Slippers and dressing gowns were available. As was shampoo, shower gel, hand soap and toilet roll enough of everything for a week. Three large towels, 3 hand towels and 3 sunbed towels. The maids were lovely and very resourceful if you needed stocking up. There was a kettle, a couple of teas, and coffees but NO milk, sugar, or sweetener. The windows and patio looked onto the side of another building and onto the car park! The bathroom had a long sink to one side, a shower on the other side which lead to a translucent glass door toilet. A small shop was a 30 second walk from reception and stocked a little bit of everything, including milk and water, water and sun lotion priced the same as the hotel. We feel as though it is a part of the business corporation, part of the hotel chain but have no proof of that apart from the limited amount of reduced sugar pop on sale and the same pricing strategy! The staff in the shop were very helpful and the bakery counter had a good selection and was cheap. However, it does close earlier than 10:30PM which was advertised. In the hotel, there was a boutique which sold a few extra things other than clothes, bags, bracelets, kids' inflatables and more. They also sell sun lotions, factor 30 was priced at 24 euro in both shops. I felt this was a bit steep but they do have a captured market! I would advise to take too much sun lotion rather than pay the £20+ that 24 euro equates to. Compare the ml as 400ml was sold at the same price as the 270ml spray. Don't walk on the grass as you run the high risk of being bitten by mosquitos, speaking from experience. The many paths outside the hotel are concrete bumps of three or four (speed hump effect) which alternate between vertical and horizontal made into a design feature. You notice this when you have accessibility needs in the family. Select your footwear cautiously/accordingly. The evening food was wonderful in the main restaurant! Plenty of choice and warm (not hot) although breakfasts were on the cool side and nothing exceptional. We did not go to the À la Carte restaurant - 'The Terrace', as it's not our thing, but it was up many stairs so definitely chose to give it a miss. I did see one member of staff using a lift next to the main restaurant which must have lead to the 'The Terrace'. This was the first I knew about the lift! The day before we left! As it was not our thing, I didn't bother looking into this. Again, we should have been informed of accessibility at the beginning of our stay. Another bit of information which would have been extremely useful (but they did not tell us about): They SELL bottled water for 2 euro, glass bottles in the main restaurant and plastic bottles in the Sports Bar which you can take to your room. Don't use the water fountain at the main bar would be my advice. Wish we had known to purchase bottled water at the start of the holiday! The other buffet 'restaurant' (a self serve snack bar) is in the splash park/pool. It gave you the basic type of food akin to a greasy spoon, chips, pizza and burgers. This was the all inclusive PLUS, out of normal hours service that make this a PLUS! Compared to the previous PLUS holiday hotels we have stayed in this is not of any standard at all! Please don't be fooled! Jet2 I will happily discuss when you contact. The Sports Bar - a MASSIVE shout out to Arianna! She saved our holiday! She would talk to everyone and gave everyone the time they deserved. She was welcoming, kind and nothing was a bother. She could train at least one member of the reception team in customer service. Arianna (sorry if I have misspelt your name) was outstanding with the little things that make a holiday! The Sports Bar had multiple screens and as it's World Cup time, during the qualifiers, they showed simultaneous matches on screens right next to one another with only one speaker on, so everyone heard the same thing and where you sat was the level you heard it at. They also showed the later round of 32 matches when we were there. Now the main bug bear. We do have accessibility needs which Jet2 were informed of and always have been informed of. Our room was at the very apex of a rectangle, the second room from last in the farthest away building above the adult pool. The all inclusive snack bar for its All inclusive PLUS service (HAHA) was at the total opposite, bottom Apex, on a diagonal farthest away point. This was the only place All inclusive guest could eat out of normal hours. This is not advertised anywhere. The main pool area that suited our needs best, had plenty of choice for CASH paying guests. There was a proper outdoor restaurant at this pool that we could not access as we were all-inclusive!! The cash-paying customer could place an order and receive service to their table, getting whatever they wanted. There is a small all-inclusive bar at this main pool which gives some drinks, salted crisps and one choice of ice lolly but the choice was that limited. We had paid cash before we left the UK!!! The All Inclusive GUESTS had to go further on to the splash pool snack bar to eat at the greasy spoon/snack bar if out of hours or ensure we ate in the main restaurants during set times. The route we first walked had steps to a dry river bed and steps up the other side to the splash pool (you'll need your room key to access) This is where the all-inclusive greasy spoon is situated. A total lack of information AGAIN! We later found there was another walk across a public footpath and board walk over the aforementioned dried riverbed, this path had a cycle path right in the middle! This added to the walking distance. As a side note, the snack bar in the main pool had a stack of menus for paying clients. When we asked for an all inclusive menu - they could not find one. They have one somewhere! Having took 5 minutes for some staff to have a proper look and never find it shows the hotel managements strategy to focus on the paying customer rather than providing a customer service to all. The splash park itself included a Lazy Circle (we laughed when calling it a river, it is not). The younger of the party loved but due to accessibility needs - we visited ONCE. We would not recommend this holiday and suggest you can find a better more all inclusive, all inclusive PLUS. If you have walking mobility issues think twice about booking this holiday. To all - do NOT go all inclusive as this restricts access to some facilities. Save the money and pay once you are there. All daytime entertainment happens at the splash pool. Having only went once we cannot say much more on this. The kids' disco occurs at around 6:30pm in the main bar, where 4 reps are on a high stage showing the kids on the ground the moves. However the kids do not have the opportunity to take part due to all parents and kids looking up and watching on without any facility for them to dance. They, on two days, had bingo mid-afternoon in the main bar. The nighttime entertainment at the main bar is nothing to write home about. We took a pack of cards, paper and pens/pencil and entertained ourselves whilst watching football in the Sports Bar. When there are no sunbeds in the main pool, and loads available in the Adult Only pool. (An adult only pool customer informed me of lots of available sunbeds and suggested we go there. She did not realising my DD was only 17 so we could not use that pool, she was waiting to speak to the Jet2 representative.) Seek out the Jet2 representative Petra - she will help you out! Use the old mantra 'the customer is always right!'. Mention there is a stock of beds in another location, she just could not understand or was not willing to understand and was not willing to work on a solution. I am more than happy to discuss all the above if anyone from Jet2 would like to contact me or the hotel management themselves :) We were advised by the aforementioned rep to get a sunbed in the Splash Pool because that was her solution to our problem! I did mention I was on holiday and that the sunbeds in the splash pool are old, well worn, seen better days and are of no standard at all. The sunbeds in the adult pool were decent and in the main pool you could use them and be comfortable without ending up with your derrière on the floor, this treat was reserved for the inadequate sunbeds in the Splash Pool! It does seem like the Splash Pool is the poor cousin and this is where they desperately try to base their all-inclusive customers. I also mentioned to the Jet2 rep of the published case where a holiday company had to repay 900 Euro to a Mr Eggbert due to a lack of sunbeds, which occurred through the German courts. At this point, Petra took some action to help. Although, she said she could no longer understand what I was saying! She went to the hotel reception area for help and they found two sunbeds in the main pool and Petra told us to find a third still not taking ownership as the Jet2 representative! Later that day, 16:15, the security guard checked and threw out three non guests who were all on sunbeds. Two left taking their towels, one stayed somewhere and left his towel on the sunbed, we bumped into him much later and no one had moved his towel. The security guard should have been out much earlier. My personal opinion having worked in customer service for years I always ask myself and the family: 1) Would we return to this hotel? Absolutely NOT, when we normally return to a good hotel 2 or 3 three times. Would I advise anyone else to visit this hotel? No. Is it value for money? No. Why? The corporation are more interested in the cash buyer, the ones with money in the pocket not the ones who have paid up front. Is it a quality service? The evening food was. The sun was glorious and the Sports Bar was our entertainment. However, you can get those elsewhere and as here, we made our own entertainment. There is NOTHING to bring us back to this hotel. The fact you have to pay for water left a sour taste as we are not drinkers! The fact is, we had less choice because we had paid in advance for all-inclusive. Never again! I am unable to balance this hotel with Jet2 description of what a LUXE collection hotel is. It is definitely not a 4 star. It scrapes in as an all inclusive PLUS! Jet2 - why is this a LUXE Collection hotel? It may need a quality review or a quality assessment!

The hotel is excellent overall: it is maintained to a very high standard of cleanliness, the staff are friendly and attentive, and the dining options are truly outstanding. However, those wishing to explore the local area will find it extremely challenging without private transport. The nearest public bus stop is approximately a 30-minute walk away, and local car rental arrangements are prohibitively expensive. While it is possible to arrange for a rental vehicle to be delivered directly to the hotel via reception, this service costs €250 for a four-day period. More competitive rates are available from providers at Reus Airport, but travelling there requires booking a private taxi from the hotel at an additional cost of €60. Furthermore, ride-hailing services such as Uber and Bolt are not operational in this locality, meaning guests without their own vehicle may find themselves effectively confined to the hotel grounds. Alternatively, bicycles are available for hire nearby at a rate of €15 per day, or electric bicycles at €56 per day.

Spent 8 nights from 23 June to 1 July, AI, stayed in suite 2066. Lovely, clean hotel, all staff were polite and helpful. Food was brilliant. Note previous reviews state staff rude and unfriendly…. Whilst some staff are naturally more friendly and smiley, I didn’t experience any rudeness. ‘All’ the staff work incredibly hard, in all areas, which resulted in a very enjoyable stay. Thank you for all your hard work. Sorry I cannot remember all the names of who worked in the buffet restaurant.. I can remember Miguel and Paulina, who were lovely, always making an effort to welcome us into the buffet restaurant, and chat a little. The gym was great, used it nearly everyday. My husband had a back massage with an excellent masseuse, a Ukrainian lady, so sorry we can’t remember your name, but you were brilliant and can highly recommend. The hotel complex is very well run, although it is quite a large hotel, once you get your bearings and figure out the signage, it’s fine. There was a friendly, smiley young Spanish lady, who worked a lot in the Sports bar, she always brought good energy & made us nice drinks/cocktails. The beach, which is literally a few steps away, was beautiful, as is the whole area, the sea was clear and a lovely temp. Our Jet 2 rep Petra was very helpful and friendly, she genuinely cares about her customers. Thank you. This is our 4th year with Jet 2 and we cannot fault them. The supermarket, which is close to the reception was very handy and the staff in there were very nice. Would definitely come back to this hotel and resort. Thank you to everyone who made our holiday a great time. We will be back 🙌💖

Have just returned as a group of 3 x 50+ friends, booked through Jet2. We have all stayed at numerous Luxe resorts, this is sadly not one of them ! Positives first : Rooms - high standard , spacious, impeccably clean. Food - great choice in buffet restaurant , replenished regularly. Staff - special mentions for Pape & Paula in the main restaurant and Peter in the main bar area. Adult pool area - peaceful , clean , with plenty of shade and beds for relaxing. Gym & spa - both to a high standard. Gardens - well maintained Negatives: À la carte - only one visit per booking ie if you stayed for a month, still only 1 visit permitted ! We all felt that the food quality was no better here than that served in the buffet restaurant . Meal choices had to be pre ordered from a very restricted menu, however if you wished to pay, the menu was extensive. It would have been a nice ending to the meal to remain on the terrace in their “chill out” area .. however the sofas are of a really poor quality and the whole area was filthy , with dirty tables, worn stools and unbrushed floor. Shame this area wasn’t to the same high standard as to where wedding receptions are held which looked impeccable . (Not available to use by hotel guests). Restaurants - 3 of the restaurants are chargeable, so in effect only the main buffet area and the cafe within the children’s splash pool area (burgers/chips etc) are free for AI guests (Most non English guests seemed to be on a B & B basis). Alcoholic drinks - most definitely not branded , cocktails were pre mixed and the wine was cheap, house wine. The number of glasses left almost full at the end of every night across tables , reflected that ! No room welcome booklet - had to ask other guests . Discovered a QR code in the lift on our 3rd day for a resort guide however! Paths around the accommodation blocks - not very buggy , high heel, suitcase or wheel chair friendly with huge ridges across the entirety ! Would we return ? Sadly not unless I was a parent with young children. However as breakfast doesnt start serving until 8 am and dinner from 730 pm , heard a number of parents of toddlers disappointed with the late opening times.

I’m going to rate our two week family stay as a 5/5. Food was varied and good quality. Three pools although only used the pool by the water park as we had two young Grandchildren with us. I think the gym was well equipped and had good quality machines and free weight choice. The gym could be busy at times but understandably so as it is used by members and not just us hotel guests. Lovely to see a hotel with so many sun beds and never had a problem finding one when we wanted one. Very very pleasant promenade walk down to Cambrils, enjoying the feel of authentic/locals rather than overwhelmingly tourist area. Room were spacious, clean and efficient air conditioning. A special thank you to Ariana who works the sports bar and brought many a smile to us and our grandchildren, you are a gem. 👍

Standard room provides kettle but no coffee or milk. This is a basic and certainly not a luxe experiance. Breakfast at 8am so can't get coffee before this in standard room. Food good variety but lukewarm at best. Labelling is a serious issue if you have for example a peanut allergy, the hotel has acknowledged this in previous reviews but if they have improved its still not adequate. Adult pool area toilets not cleaned during day, male toilet lock broken so seems always occupied. Lady on adult pool bar seems to personally object to serving drinks over what she seems reasonable. Resorts to half beer measures full of foam and slams glass down. I heard 1 lady say 'don't judge me, that's what I want' so wasn't just my perception. On the flip side is the young lady in the sports bar. She's so happy friendly,nothing is too much trouble and chats to all guests. She also works incredibly hard and deserves recognition. Kids area is great and I can understand why families return for this facility. Entertainment as expected. Plenty of sunbeds. Clean. Pack lunch provided on day of departure contained sandwich juice water apple and biscuits, this was not refrigerated and was warm on receipt. Its average and not luxe for this and all reasons above we won't return.

This was our 2nd stay at this hotel. The hotel now has events/weddings on Saturdays and on one occasion the music was deafening and could be heard across the entire resort. To make matters worse there was an ear splitting firework barrage in the middle of the night. So inconsiderate in respect of other guests!. A new booking system did allow you to select your room which is a good idea . BUT for our 2 week stay we would have to pay 1065 Euro extra !!! This is not an inexpensive hotel but to have to pay 1065 euro on top for a specific room is in my opinion a "rip off" It is of course optional and needless to say we declined. On check in the receptionist was not sure where our room was and also did not activate the room entry key card so we had to go back to reception to get it working. Another minor issue was the Tv was erratic needing 4 visits to remedy issues. Towards the end of our stay the evening dinner time was put back to 7.30pm. We do not remember it being changed before and this later time does not suit us and does seem a late time to start. Overall not such a nice stay as before and we are unlikely to return.

Returned again in June for our third visit and still fabulous, maybe even better than before. Spotlessly clean, friendly Reception staff, decent sized rooms and one minute from the beach. Excellent choice of food in main restaurant and snack bar, all at a very high quality and never too busy. Alec and Peter made sure our glasses never ran dry when needing a drink from the main bar - excellent service! Never a problem getting a sunbed at any time of the day. Ticks all the boxes - we will return!

Booked through Jet2 for a week and it was the ideal choice for us. We travelled as a family with my 8 year old for her first trip abroad. The hotel was great as the little splash park and family pool area was just the right fit - it felt safe but there was enough to do. Others have commented about the lack of parasols but there are plenty of trees for shade. It was no issue getting a sun lounger by the pool and the snack bar was great so we could stay there all day. It might be less easy at peak times but we didn’t have any problems regardless of the time we went. The room was spacious and clean, and the air conditioning was very welcome. The outdoor space was lovely and we had everything we needed. We didn’t use the kids’ club or activities, but went to most of the evening entertainment. There was a fantastic Michael Jackson tribute, and tributes to Queen and the Beatles, as well as some magicians. It was all good fun and there was plenty of seating. The waiters were great and refreshed drinks for us. The buffets at breakfast and in the evening were ok. My daughter is a fussy eater so it was great that there were plenty of plain options. It’s probably not great if you’re vegetarian or have allergies, as the labelling was hit and miss, but it did the job. The drinks are self-service when you’re all inclusive which was handy. The hotel is a bit of a walk from the centre of Cambrils but it was still manageable. We didn’t really leave much, though. The beach directly outside of the hotel was lovely and because the water was so shallow, it was ideal for my kids to try out We took a taxi to Port Adventura (don’t bother!) and it cost 32E before the tip. Reception called the taxi for us and it was only a short wait. I probably wouldn’t choose the hotel if it was just me and my husband, but it was perfect for my daughter’s first trip abroad. It’s an easy transfer to Reus airport, too.

Arrived at hotel on Wednesday morning 11am , check in was very smooth, only issue, room wouldn't be available till after 14:00. Made use of the time waiting to take a good look around and find out where everything was. Room was available earlier than we thought, so up we went. Room was clean and spacious for a standard room, aircon working well and shower and toilet area lovely and clean with plenty of toiletries. Tv available with limited English channels. 3 x pools available, an Adults only pool, a pool by the reception area and a larger children's pool just over the bridge with slides and water splash. There are absolutely loads of sunbeds around so no need to get down at 6am to grab one:). The food on offer is very good with loads of choices. We are all inclusive so we used the snack bar by the big children's pool,open from 10am till 18:30. You do need a token to get a cup, but we took our own plastic beakers to save time . Snacks on offer are very good with a good choice. You can also use the restaurant for afternoon lunch. There is an indoor pool available for which you have to wear a swim cap available at the pool for a small fee. The gym is really good with plenty of free dumbells , multi gym equipment and aerobic machines. Sauna is by the indoor pool and free to use. I would highly recommend this hotel, it's great for children, with plenty of well maintained open areas. It's a 25min walk into Gambrils if you want shops. All flat as well.

I need to write this review as we just returned home today from staying here 11 nights and the description with jet2 for this place is so misleading and not true let’s start with the beach bar it’s no longer part of the hotel so you do have to pay which is expensive same as the sun beds on the beach which are 25 euros per day ….moving on to entertainment there is only 30 mins kids entertainment on the night which is really poor from 6.30pm-till 7pm then adults entertainment is 9.30 till 10.30pm which was good but it’s just an hour after that there’s nothing not even background music ..the bar closes for all inclusive at 11.30 but stays open till 1am but you have to pay so if your thinking of walking into cambrills it’s a 40 min walk as there is nothing around the hotel …you can get a taxi but will cost u between 9-12 euros we also got a taxi from the hotel to salou which cost 40 euros…so when jet2 states they a snack bar open till 11.30pm that’s not true at all they is no food after 9.30pm they class drinks which is all inclusive at the bar till 11.30pm as a snack so the jet2 rep told me and all the staff are really rude and miserable also as well pool rules is crazy ..no balls no floaties u can’t fart in the pool without been told off even tho there a shop onsite selling balls ect and as well at the splash park which is catering for kids there not 1 parasols in site so if your going to that part with kids like we did u need to buy a parasol apart from all this is was a great holiday it’s clean tidy …food is brilliant,cleaners do a brilliant job but I don’t think ill be going back

Pro's - Great location, short transfer from Reus airport and right on the beach. Lots of food and drinks included in and all inclusive. Con's - Not many other places to eat/drink or explore on your doorstep. It's a 25-30 min walk into Cambrils centre. Could be a bit noisy but it didn't bother us. There is a small shop on site for bits and bobs and a 'supermarket' just outside the hotel (come out of the reception and take a right) which has great pastries and essentials. We had room 2045 which was a junior suite. Great size for us and our 6yo. Can be a bit noisy from passers by in the corridor but nothing that bothered us so much that we didn't sleep and it's far enough away from the 'entertainment' that you don't hear it. We spent most of our time at the splash pool which our daughter and her 2 friends loved. A good mix for little ones and more confident swimmers. We found that it was never so busy there that you couldn't find space or shade. I loved that it was grassed around the edge of the pool and shaded by trees rather than loungers and parasols lined up next to each other. I got the impression that the hotel was busy but we never felt that it was overcrowded and it was a mix of nations with nobody seemingly 'over indulged' at night. Meals we rotated between the main restaurant and the splash pool restaurant. Plenty of beige at both places for the kids (pizza and chips at every meal time) and enough variety and fresh fruit, salads, fish and meats for the adults. Plentiful drinks available at all the bars and restaurants, Pleasantly surprised to find the option of cava with breakfast. The grounds and pool areas were clean and well kept. Helped by the plastic cup token system where you take one back to get a fresh drink, so this stopped empty glasses/cups piling up in the pool areas. We didn't take part in any of the daytime activities although I believe there was darts, table tennis etc if you were so inclined. We also didn't get chance to enjoy the adults only pool but from what I saw it looks quite enough and restful. We tended to got to the main bar for 7pm, eat about 8pm and then stick around for the evening entertainment which started at 9:30 for an hour. It was a mixed bag quality wise but enjoyable. We had a day trip to Parc Sama, 10 min taxi ride away. I'd liken it to a Spanish National Trust. There are deer to feed, a bird enclosure where you can get up close with parrots and lots of peacocks mooching about. Caves and towers to explore and generally lovely gardens and buildings. We then got a taxi into Cambrils for lunch then walked back to the hotel along the promenade. It would have been far quicker without 3 dawdling kids in the heat. We didn't go to the beach as often as we'd have liked, couldn't tear the kids away from the pool, but when we did the sand was clean, the water was calm and warm. If you did want to spend a day there I understand the umbrellas are 25 euro for the day. The room had a small fridge which was handy. You might want more blankets if you like to sleep with the aircon on as it can get a bit chilly. We had bottled water in the room on day one but these were never replenished so you might want to refill water bottles at the bars/restaurants or buy water from the local market. Some people complained about having to walk across a rough piece of ground to get to the splash pool, which could be tricky with buggies, but you can go out of the hotel towards the prom and take a flat path along the seaside, over a bridge and left into the splash pool area. Great hotel for family but I also saw a lot of couple without kids who I am sure were able to have a more chilled experience in the adults area. One of our party used the gym and said it was decent. We found the staff to be courteous, not over friendly but certainly not rude, but there were busy serving drinks. The all inclusive bar options are plentiful and our kids particularly enjoyed the endless supply of crisps from the bars. Great as a sack after all the swimming. For the ease of getting there (2 hour flight from Manchester and short transfer) and the lovely family friendly atmosphere I can see why this place was recommended to us. I wouldn't rush to go back but purely because we like to see different places but nothing about the hotel/food/experience put us off and I will certainly tell other families to check it out.

The hotel and staff were that good - we returned this year for another visit. We (all 9 of us) decided that we would love to come back to this hotel, as we found that the resort was brilliant, lots for the kids to do, facilities are brilliant, food was excellent (choice and quality), entertainment was good, and the staff - well, they're fantastic, friendly, fun, helpful. the bar staff were funny, joking around making the re-visit even more enjoyable, the pools were brilliant, if you want the splash park, its great for the kids, nice beach literally out of the back of the resort, so not far to walk, rooms nice and clean . would we return.... definitely - would i recommend .... Definitely hope to see you all again sometime soon