Espana

First time in Madrid, choose this hotel for location easy walk to Royal Palace and a park. It’s very busy street with a lot of shopping and tourist. Similar New York 42nd St. Hotel is beautiful. We stay in a regular room. It was very spacious huge bathroom super nice people help with anything you want. Amazing breakfast buffet. missing one Star because my bed was not comfortable since it’s a twin bed cannot give mattress topping and the pillow was so not comfortable .bar at 27th floor with the 360° view. Very special for sunset . I was looking forward to use the pool, but it’s such a small like a soaking top size. For €10 you can come from the street and take a pictures on clear walking edge . It’s free for guests. Overall is great.!

The Rui is a very large hotel,but don’t let that put you off. It is staffed really well and my experience was all the staff were attentive, helpful and courteous. The Hotel is really modern and absolutely spotless. The breakfast buffet is probably the best I have experienced, the choice is vast! Although the breakfast area is huge and clearly caters for many people indeed, there was never a time when food ran out or the quality dropped. Spending time on the rooftop bar is a must, it can be busy but hotel customers receive preferential treatment The location is ideal for the shops and the underground is only yards away. I have no hesitation in recommending the Riu at all, a thoroughly enjoyable four day stay.

Absolute rubbish, rude staff members, asked the doorman for directions to the roof bar, he replied “go to the back”, i asked how to get there, he said, “Left, right of jumping”. Really?!

I visited Madrid for the weekend 3-6 July with my son-in-law, and certainly chose the best hotel for location and view. Our rooms were on the 18th floor with a commanding view over the city of Madrid. My room was spotlessly clean and there was a free bottle of water in the room. The bathroom was clean and large. The rooms were sound proofed, and this came in very hand as there was an event being held over the weekend to the front of the hotel making a lot of noise, but i still managed to sleep very well. The staff were friendly and helpful. It's a great location for visiting local places of interest, and the hotel has a great roof bar on the 28th floor with a great 360 degree view of the city.

We arrived at the hotel today at around 10:00 a.m., paid for the room, and completed a form with all the personal information the hotel required. According to the booking terms, check-in was available from 3:00 p.m., so we waited for our room to be ready. We were also informed that if the room became available earlier, we would be notified by email. The room was not ready any earlier, which is completely understandable and acceptable, as early check-in was only a possibility, not a guarantee. The problem was that at 3:00 p.m. we were told the room was still not ready and that we would have to wait another 30 minutes. We did not agree to this, especially since the hotel had known we had arrived for almost five hours and still failed to have the room ready on time. We already had plans for the afternoon and expected the room to be available as promised. Eventually, after another 15 minutes, we were given the key card. We were also promised strawberries and a bottle of wine as a gesture of apology, but even after another 1.5 hours they had still not been delivered to our room. Moreover, our room was changed to another one located ten floors below the room we had specifically selected when making the reservation six months ago. The hotel only sent an email one week before our arrival informing us of the change, without mentioning that the replacement room would be on a much lower floor. They also did not wait for our confirmation or acceptance - I simply missed the email. However, a hotel of the standard that RIU claims to offer should make every reasonable effort to ensure that guests are aware of and agree to any changes to their reservation. I consider this room significantly overpriced given the inferior view from the balcony, as well as the disappointing level of customer service. Had the hotel made sure I was informed about the change, I would have had the opportunity to decide whether staying on the 10th floor instead of the 20th was worth it. Unfortunately, I was given no choice at all, as nobody even asked whether I accepted this change or showed any interest in my opinion.

This is a big and busy hotel. Its location is perfect - close to the Plaza Espana, and a short walk to the metro, to numerous bus stops, and to shops and restaurants. The room was a good size and very clean. The staff were very polite and helpful, particularly the concierge who was able to get us a taxi when we had checked out, despite the main street right outside the hotel being closed due to a marathon. Many thanks! However, as it is busy, you can expect to wait for elevators taking you up and down. And at times, when they did eventually arrive, they were already full so we waited longer for the next one. Breakfast is extremely busy (unless you go early in breakfast service). People everywhere. Noisy, Hectic. The staff manage it well but it is not the relaxing way that we usually plan to start our day.

Beautiful hotel and rooms are very clean. We booked two rooms and one of the rooms was making a strange sound, but the staff promptly addressed the issue (a filter that needed to be changed). In the second room, the air conditioner was condensing and water dripped on the floor, but it was a minor issues and not worth alerting the staff as we only stayed one night . Rooms seemed well-soundproofed as we didn’t hear any of our neighbors and slept well. Downside was that the pool was ridiculously tiny, much smaller than appeared in the pictures, and full of kids and murky so we unfortunately did not use it (the rooftop pool was the primary reason why we chose the hotel). But the view was stellar and made the stay worthwhile!

The location, staff and cleanliness was really good + the breakfast was really good. We will definitely coming back

Service staff are exceptionally helpful, friendly and accommodating. Rooms are spacious and clean and quiet. The toiletries provided by the hotel are of good quality. The hotel is within walking distance for sightseeing, shopping and dining. The only downfall was the parking garage. It was exceptionally tight, especially with a small van. Overall, our stay was great and I’d recommend this hotel to family & friends.

I would recommend this place to anyone visiting the area.

A perfect hotel that has everything,😀 The location is perfect with all the shopping next to the hotel,like Zara. Breakfast has so much to choose between The room and bed are perfect Roof top has a great view and excellent food. The pool was nice ,but it could be a bigger pool. Can say that Im coming back here😃