ELOUNDA RESIDENCE HOTEL & WATERPARK

Overall an amazing experience. We traveled as a family of 6 from Ireland. We stayed at Villa Paul which was fantastic with breathtaking views. The facilities & food were excellent. The people are simply first class; so friendly with a real family atmosphere in the place. I would highly recommend & we will definitely be back. A special thanks to Nikos & all the staff!

What an amazing place - had a fabulous little stay and Pavlos and his Dad are so lovely and welcoming. - just like old Greece - had a lovely little dance at their Evening of Music and Culture - stayed here 14 years ago and it has changed so much, we even remembered Γεώργιος, he was still there, Pavlos was just a boy on our last visit. The apartments are to a very high standard and a lot of variety in the food hall - Thank you Pavlos for a lovely all inclusive stay, we will be back - Take care of each other

The hotel is on a hill with a fantastic view. There are buggys that will take you to the room. However, they are always parked at the top of the hill by reception, not where you need them at the bottom of the hill. Bus service to the town is not often enough. The walk into town is about 20 minutes, longer on the way back as it is uphill. Taxi is €8. Beware it is over 2.5 hour transfer from airport. Food is ok. Always something you can eat but not a massive choice. Annoyingly, you have to drink out of plastic glasses in the evening when you are not around the pool. Drink selection, wine, and beer are poor. Couldn't find anywhere to fill up water bottles. You can't get ice creams until 12:30 until 4 pm, strange for an all-inclusive. Towels are not changed regularly enough or pool towels. Rooms are clean, and there is no bin in the room apart from a small one in the bathroom. The children play area is run down. The town centre is very nice, great little beach, plenty of restaurants. This hotel is ok, not great, not suitable if you have walking problems or have a child in a pushchair.

Just returned from a 10 day stay for the 3rd time. We have not been back since 2023 and the resort is even better than before! What we love about this hotel the most: - Staff: Every single member of staff you encounter whether housekeeping, reception, pool cleaner, waiting staff or management, are friendly, willing to help and often go above and beyond what is expected of them. It is a family run hotel and it shows and you feel part of it! 95% of the staff that were there 3 years ago are still there, that shows consistency in how management manage them and are valued. - Location: Elounda has to be one of, in not, the prettiest locations in Crete and the hotel being located in the "hills" gives you the most fantastic views across the beautiful bay and town. One of those "You'll never get bored of the view" places. Stunning! - Accommodation: We had a 2 bed villa, one of 7 within the immediate grounds of the hotel although there are a further 3 bigger villas just off-site that are also available. We had our own pool and a view directly across the bay. Housekeeping and pool cleaned daily. Beds super comfy! The villas are what attracted us as opposed to the multitude of different room options also available and you will be hard pushed to find villa accommodation with all-inclusive benefits! - Food: It was great 3 years ago but another thing that has improved! Fresh local cuisine with additional dishes to cater for all tastes. Couldn't fault breakfast, lunch or dinner and they also have a "snack" bar beside one of the 3 pools should you miss a meal or just feel peckish serving burgers, pizza, pasta etc as well as ice cream! Negatives - I'll be honest, we have never felt there were any. We personally had no issues but the one thing you need to be aware of (and it's in the hotel description), to get such a great location and to get the views, the hotel is built on a hill. So, has a few steep steps to access the pools which are in a cascade formation if that makes sense. i.e. 3 pools gradually falling away from the hotel with the water park at the bottom. Access to villas and other rooms if you don't feel like walking, transport via 24/7 golf buggies is provided. Perfect! Overall this is our favourite holiday destination and already booked to come back in October this year. Thank you to all the staff and see you again in 15 weeks!!

Whole hotel run down! All uphil, lots of steps so not pushchair or disabled friendly No housekeeping for 4 days - no fresh towels. Had to stop a cleaner and request some Whole hotel extremely run down, nothing like photos suggest online Non slip mats around the edge of pool and steps are all green, broken and sharp Shower drain broken Mould and limescale all over bathroom Mini golf is broken and run down The inflatable was never up and also old and run down Drains smell Pointless half shower door that didn’t move and leaked everywhere Limited food options Food not hot, luke warm at best Noisy until late Constant bikes and carts outside our room Room was by cleaning room, so noisy Kids entertainment was limited Kids disco lasted 15 minutes, 2 men and a music box, not very inviting for children My daughter also sliced her toe on a sharp mouldy edge in the bathroom I’m really disappointed with the standard of the hotel, rooms and entertaining. Hotel is supposed to be 4* and definitely isn’t!