El Mouradi Skanes

my and my whole family’s favorite at el mouradi skanes was the people. especially Mohamed Mansri at the restourant, the cleaning staff, the waiters in the pool area, and the kind man who organized all the trips around tunesia. so the people were real kind and friendly. the downside was that many places in the hotel were not cleaned properly and some rooms had flaws(like not having a fridge or the AC not working properly). because of the people the atmosphere and mood there was great, but thats all cause of them.

Advertised as 4star by Thomas Cook (on what criteria?) for 2.5 star AT BEST! Dilapidated, over subscribed catering, room missing many fittings, ceiling holes let in cockroaches, filthy stained carpets and more. NO WORKING Wifi as advertised, reception just laughed so bought our own. Restaurant had no queueing or order due to the lack of food supply & choice, eating salad & fruit all week & only cold pressed meat on offer? Guests made to wait til a crowd to run like a hoard, shocking service. All meals were same dishes & lack of supply or choice. Pizza, pasta or chips gone due to small supply & no capacity to cater. Asked for late checkout was flat no due to overbookings. Staff were rude, unhelpful knowing most were complaining of the "crap oversold hotel" at reception every time we passed. 1 lift in 3flrs hotel broken all week so wheelchair users lack of access had to complain to move rooms.

Recent visit was an awful experience. The hotel was overbooked and restaurant queues massive. It was confirmed to me that the restaurant had seating for 700 people but there was between 1200 & 1700 people in the hotel. We were told that due to the carnage ( not an exaggeration) to access food that we would be moved to another restaurant which staff called " the European or Western restaurant". Locals took over the place and were rude and arrogant. I think the greed of the management to have more people than the restaurant could hold ruined the experience. I would like to be more direct about what I have to say to the greedy management but best thing I can say is in the words of the staff " if you are European or Western" avoid at all costs. 8th time to Tunisia at different hotels and this was by far the worst organised.

Far from a 4-Star Experience Unfortunately, this hotel fell well short of what I would expect from a 4-star property. The rooms and communal areas are very dated and in need of significant refurbishment. On arrival, we were shown to our room with very little introduction or welcome. The room itself felt tired, had an unpleasant smell, and several amenities—including the hairdryer, fridge, and safe—didn’t work. It looked far worse than the photos shown by the travel agent. The corridor carpets were dirty and uneven in places, which felt both neglected and potentially hazardous. On a positive note, the beach is right on the doorstep and is clean. The pool areas are fairly basic, and unfortunately, most of the sun loungers were broken or in poor condition. Food and drinks were disappointing overall, particularly if you’re British. The drinks selection was very limited, and most beverages were served in paper cups unless you were at the upstairs bar. Even ordering something as simple as a gin and tonic seemed unnecessarily difficult. The main buffet restaurant was chaotic. Guests regularly overloaded their plates, only to leave large amounts of food untouched. On one occasion, I believed I saw staff clearing away untouched food and placing it back, which was very concerning. The buffet offered an average selection at best. However, the smaller restaurant was a completely different experience. The food was nice, the atmosphere was calmer, and the staff there were excellent. That restaurant genuinely helped improve our holiday. You have to book this restaurant with reception but availability didn’t seem to be an issue. As the week went on, our overall experience did improve, largely thanks to the hardworking and friendly staff, who were one of the hotel’s biggest strengths. Overall, I wouldn’t recommend this hotel, and I certainly wouldn’t return. I’m not someone who is difficult to please when on holiday, but this was a challenging stay. With significant investment and refurbishment, this hotel could be much better, but in its current condition, it doesn’t deserve its 4-star rating.

We had been in that hotel one week was the best vacation the food is good rooms are clean. And the animation good

I strongly do NOT recomend this hotel, going to the restaurant is like going through survival task Absolute chaos All In Soft is no big deal since you only have the right for taking drinks only in Cups For your sake , do not go to this Hotel if you want to get some calm time

Don’t ignore the reviews, this place is 1 star at best. I love Tunisia and have been year on year, if this hotel is your first time you will never return, as such I usually ignore the reviews as I always find they are circumstantial or trivial. But seriously don’t waste your money. The restaurant needs closing down, filthy dirty, night after night, few clean tables, if you manage to find one you will have to go hunting for your own clean cutlery, food is the worst I’ve ever seen in Tunisia, if there is any left, same every night, cold, hard, I managed to get myself a bowl of red cabbage off the salad bar only to find human hair. Separate hotel restaurant in the car park is smaller, but again they book you in and there’s no tables, we got in once and it was the same food as the main restaurant, I commented that I was however amazed it was hot, and the waiter pointed to the microwave on show. Huge queue's everywhere, I decided to get some cereal one morning and there are no bowls - Had to eat it out or a tea cup!. Furious guests everywhere, complaints falling on deaf ears and reception staff telling you to catch a taxi somewhere to eat if your not happy. Not enough amenities for the amount of guests, A/I is none existent, you’ll find yourself in the shop just outside. Beachfront is also one of the worst I have seen, looks more like Blackpool than Tunisia, filthy dirty, sunbeds to cater for around 10% of guests and they are broken. 3 plus points only, room was nice after we moved due to burnt bedding, no electrics working & broken toilet & seat, although I assume we got lucky there. Entertainment staff are the loveliest people, and the pool is ok. Do not come here, go to Hammamet, I am not even exaggerating!!!

I Recommend going to that SPA The Hammam was 10000/10 the lady was nice kind and professional. I wish I can go everyday. Pure Bliss ty for the awesome experience

Staff was amazing they was very helpful especially kamel and also Mohamed in the dining room and cous cous of activities was absolutely amazing also lucky was amazing Ryan the other waiters was amazing they made us feel very welcome lovely atmosphere hotel was a little tired could do with a revamp and on the whole it was a very pleasant experience as never been aboard before and would return

Ower room number is 730 was clean and good was good vacation and good animation is good ood

Was the best time in this hotel we love to be here are the best. Team

We had here 7 days was the best ower room number is 134 was clean and we had nice view food is good pizza is nice and we thank kamel barmen and the animation team all of them