El Ksar Resort & Thalasso

This is our second time staying at El Ksar Hotel, and once again it has been an absolutely fantastic experience. We came with our family and everything exceeded our expectations. The hotel is beautiful, luxurious, and very well maintained. The rooms are comfortable, spotless, and cleaned perfectly every day. The food is outstanding, with a great variety and excellent quality at every meal. The staff are incredibly friendly, professional, and always willing to help with a smile. Their hospitality makes you feel welcome from the moment you arrive. The location is perfect, with a stunning beach and beautiful sea views. The atmosphere throughout the hotel is relaxing, enjoyable, and ideal for families. Everything about this hotel is simply amazing – the service, the food, the cleanliness, the entertainment, the beach, and the overall experience. We have stayed in many hotels, but El Ksar remains one of our absolute favorites. A special thank you to Gigi, Sami, and Hisham for their kindness, professionalism, and outstanding service throughout our stay. They truly made our holiday even more special. We would also like to thank all the other staff members who work so hard every day to make guests feel welcome and cared for. Every single member of the team was fantastic. Thank you to the entire team for making our holiday so memorable. We will definitely return again and highly recommend this hotel to anyone looking for a wonderful and unforgettable vacation.

This hotel is the most beautiful hotel I have stayed in. The staff, especially the animation team are brilliant, they made mine and my family stay so special, we celebrated my sons first birthday here and it was the most amazing birthday we could of imagined, they made a cake , got us all on stage and made it one to remember, Khaled is absolutely amazing he captured special moment's with me and my family and always made sure we was okay. Baki and leonardo was the best they took their time with my children especially with my youngest and always had a smile on their faces, GI GI and the girls from the kids club was very patient and amazing with all kids. The waiter yasim was so kind and one of the best waiter we had the whole holiday, he always made sure our drinks was full and we had smiles on our faces. The lifeguards was the best with the children especially nassier. I have got nothing bad to say about the staff and animation, they certainly made the holiday so special. The only issue we had was no pram or wheelchair access around most of the hotel, but again there was always someone there to help with the pram down the stairs. Guest relations was so helpful and kind any problems she sorted and her English is magnificent. Without a doubt the hotel and everything else was amazing and would definitely come back.

We have just returned from El Xar Hotel. The hotel is not as luxurious as some others, but it has everything else. The food, the rooms are cleaned, everyone is very kind. What remained in our hearts are the three girl animators Kristina, Ruru and Zizi. ❣️ Thank you for the wonderful company and beautiful memories. If you have children, it will be fantastic.

I’m currently writing this from our hotel room as we are leaving for home tomorrow morning and wanted to give an honest review to those that need it! Me and my friend have stayed at El Ksar for 7 nights - all inclusive. The price was really fair considering it included all luggage, transfers, stay and flight. Upon arrival, we was checked in quite quickly once taxes had been paid. Our bags were taken to our room and we was briefly shown how to use the facilities (air con and tv if we needed). The rooms are basic, with no other facilities like kettle/iron etc. The bathroom is more dated, but, did the job for the stay! We did find a cockroach in the bathroom which freaked us out a little, but tried to not let this bother us. The outdoor area is maintained well. The ground men work hard to ensure it’s clean, tidy and presentable. The location is ideal and a perfect set up with a private section of beach relating to the hotel. Sunbeds are reserved from around 5am. If you want a sunbed in an ideal spot, you HAVE to wake up early. The only problem; guests reserve beds in perfect spots, go out for the day and leave the beds for hours.. annoying! Mattresses are provided for the beds outside and the lifeguards are more than happy to help. We tipped one particular man as he did not stop the whole day! All inclusive does not include ice creams in the day. The alcohol is very hit and miss depending on which bar you visit. House wine is bad, but the beer is better. House spirits available in the reception bar area - not outside. The animation team is great, it’s fully kitted out for children and imagine they had an amazing time. They do not pester you to join in if you didn’t want to. Music is loud by the pool but we didn’t mind! The children’s section with slides was great, as it meant there was much more space in the main pool. The food is very ‘localised’ / if you’re a picky eater, this will cause problems!! The spa experience was mediocre. Cheap and cheerful but not to be compared to any treatments you receive in the UK. Overall - get what you pay for. Not the worst and not the best! We needed to ask other guests for ‘how to’ questions… the welcome could have been better to ensure we fully understood the hotels systems.

This hotel is very dated and not 4 star. This really shows in the bedrooms that aren't renovated, and t's generally quite rundown decor wise all over the main hotel. Check in is all paper and very lengthy, and you have to email or what's app your confirmation voucher when you check in. The all inclusive food wise is very samey and there's not much choice, we've had to eat out a few times. But the staff are lovely and the pool and beach are great and highly recommended. I wouldn't recommend this for small children (particularly British) as there just isn't food for them or anything for them to do apart from the slides. We've seen many upset families at dinner because there isn't anything child friendly to eat. For adults, this hotel is ok for its location and staff.

We had such a fantastic holiday at Hotel El Ksar Beach and Thalasso Resort, and the biggest reason was the incredible entertainment team. They truly made our stay unforgettable! From morning until late at night, they were full of energy, enthusiasm, and smiles. There was always something fun happening, whether it was games by the pool, sports activities, dancing, or the evening shows. They worked so hard to make sure everyone was included and having a great time, without ever being pushy. Every member of the team was friendly, approachable, and genuinely cared about making guests happy. They created such a welcoming atmosphere that it felt like spending time with friends rather than hotel staff. Their passion, professionalism, and positive attitude really stood out. Special mentions go to Enzo, Baki, Leonardo, and Mumu. Each of them brought their own unique energy and personality, and they always went the extra mile to make everyone laugh, get involved, and enjoy every moment of the holiday. Their friendliness, enthusiasm, and dedication really made a lasting impression, and they deserve recognition for all the hard work they put in every single day. A huge thank you to the entire entertainment team for making our holiday so enjoyable. You are a real credit to the hotel, and you are the reason we would happily return. We can’t wait to come back and see you all again. Keep up the amazing work—you all deserve every bit of praise! 👏🎉⭐

Loved it here, entertainment from the animation team was awesome. Activities were very well organised and I really enjoyed my time here.

Honestly out of this world experience, hotel was amazing, staff was lovely, room was clean and same with the pool and eating area, had slight issue with air con and food could do with some work but overall not much to complain about, Activities held by baki such as beach football were very fun Hotel has great location with many Shops, restaurants and known establishments near by Highly recommend

I have just come back from a 12 day trip to this hotel. My third time coming. It was lovely to see some familiar faces and many that also remembered us. I had an amazing holiday. Especially celebrating my birthday in the 18th June, where the animation went all out in the evening and gave me a surprise birthday experience that had been organised by those that I was with. Could not fault the hotel. Beach is lovely, bar staff amazing (especially Mouhamed, who works during the day at the beach bar). They work so hard during the heat to ensure the guest have the best time. I will be returning for a 4th time in September.

very good I can only recommend it, family-oriented place in a friendly environment. very nice and friendly staff. My 2 year old son made new and very good friends with the nice people who work there for a week

Great location Friendly Staff The Kids Club is wonderful, my kids enjoyed so much .The entertainers Gigi and Cristina are very kind, they offer a variety of activities .

Had great time here with my siblings. Animation team were amazing bring all the vibes and energy!

Wow what an experience. We stayed in Marhaba club for 10 nights then extended our stay so came here for a further 3 nights…..and wish we hadnt. A completely different experience. Reception staff were unhelpful not explaining the check in process well at all. Made me email across the reservation details which I done twice and then I had to WhatsApp them instead of just looking at my phone to see I had them. Surely could have just taken the reference number and cross referenced on the system. Room was ok and clean, nice to have a pool view. Food was average. Swimming pool looked lovely but the experience around it was horrendous. The lifeguard was victimising our children. Telling them not to do things but then turning a blind eye to other children doing exactly the same things. Got aggressive towards us and then got the manager involved. She was lovely and very apologetic however not good enough in my opinion to have someone working with families that can be so miserable. Told us not his job to say how to obtain beach towels, moaned if sun loungers were moved to get better exposure to the sun. Entertainment team were good. Mini disco was fun for all. Would we come back here….absolutely not. Negative vibes and energy. A holiday is about fun and enjoyment instead here was got moans and miserable faces.

An amazing place!!! Our first trip to Tunisia and we had a fabulous week. The hotel is lovely with plenty of rooms to relax and so close to the beach. The waiters were fabulous and looked after us every meal, the food was beautiful... and the desserts, wow! We were greeted like friends from all the staff during our stay. Room cleaner made beautiful towel swans and was a genuinely lovely lady. Chefs made superb food and were happy to explain the dishes. Lifeguards were incredible and always seemed happy to see us. Now, the entertainment - the animation team went above and beyond any expectations I had. We tried all sorts of activities and had a blast every time. Enzo, Baky, Sparrow, Sarah and all the others... Thank you so much for a fun filled week. We danced and laughed till we had to leave. You absolutely made our week with your incredible energy.

Couldn’t recommend this hotel enough. Firstly, the staff were incredible. Everyone was super friendly and it was genuine. Within the first two days, our names were remembered and we were checked in on daily by numerous members of the animation team. A particular thank you goes to Enzo, Sparrow, Jappa and Baki, these guys made an effort everyday to make sure we were enjoying ourself and there was even a night where me and my partner spent a couple of hours with these guys sharing stories and just having a laugh. Unlike other hotels I’ve been to, no one was too pushy, if you didn’t want to take part in an activity within the hotel, you were never pressured to… but the offer was always there. The hotel itself was also incredible. Rooms were clean and the housekeepers would go above and beyond. The same goes for the waiters during meal times, always ensuring your glass was full and empty plates cleared. Honestly, perfect place to stay for individuals, couples and families. This set the perfect impression for my first time visiting Tunisia, certainly won’t be the last!

we love Baki !!! the animation team made the trip.

Concise, Clear & Impactful Review If you’re booking this hotel based on the photos, please don’t. Several of the advertised facilities simply do not exist — including the “wellness centre” shown in photo 73, which was abandoned and closed when we arrived. When we visited, the hotel owner was actually in jail for fraud, and part of the hotel was derelict. I’m an early riser and like to explore on the first morning, but what I found was shocking: broken facilities, closed areas, and a general lack of maintenance everywhere. Major Issues Wellness centre: Completely abandoned and not operational, despite being advertised. Slides: Didn’t work for an entire week. Cleanliness: The hotel was filthy, and complaints were brushed off. Food: Extremely poor quality — I even lost weight during the stay. Condition: The whole place needs a serious update and full refurbishment. Positives The staff were the only saving grace. They were genuinely brilliant and couldn’t do enough for guests (even without tipping). Special mentions: Sunbed Sam at the slides pool — outstanding. Chef Jack at the snack bar — excellent. Barman Bill — fantastic service. Rooms: Acceptable and reasonably maintained. Overall Despite the great staff, this is not a good hotel. The condition, cleanliness, and misleading advertising make it somewhere I would never return to. We stayed for 10 days, and that was more than enough. This hotel needs a complete overhaul before it should be sold to guests again

I booked with on the beach and I've got to say its very deceiving, the hotel is over one hour away from the airport, the hotel reception staff are terribly ignorant and the rooms are disgusting, no kettle, no toilet roll for 4 days in a row although fresh towels were brought daily. No replacement of the 4 glasses we used at all, air conditioning is useless and its just generally out dated. The random furniture dotted around the place is filthy, everything is sticky and generally mucky. There is absolutely no atmosphere in the evening and the ala cart restaurant looks like an old army canteen if and when its open, the cocktails are pathetic and served in a child's plastic cup which is strange as they serve glasses at the beach and pool area, Be careful down the beach as there is constant locals trying to sell you a load of rubbish, if you make eye contact you've had it, its relentless hassle. The food is absolutely shocking, anything left over for days on end is recycled, bland and inedible, they can't even get the chips right, we ended up having to eat out every night at the marina which is stunning and a 7 minute taxi away for approximately £3/£5 English pounds and the food prices were incredible, 2 bottles of wine, 2 starters and 2 fillet steaks would set you back around £50. I want to say a massive shout out to Ryan the waiter on the beach, he is incredible and I never went to the bar once as he wouldn't let me, great friendly guy and that's without a tip. I'd recommend paying a little bit extra and avoiding this old and dirty out of date hotel especially if your English and want a bit of decent food. I've given it 2 stars rather than 1 as the beer is good and the waiter at the beach.

I've been on family holidays several times, but this was the first time I met such a nice, friendly and energetic group of animators. With great energy and pleasure they helped to make every moment more pleasant from morning to night -> pool games, sports, shows and dancing. Special mention for animator LUKA - our super friend. Private beach, location, food... is very good

It was a nice stay in quiet location by the beach. Atmosphere was friendly. GREAT RECOGNITION ESPECIALLY FOR ONE ANIMATOR LUKA so fun and helpful. He did much more work than animations usually do. Thanks him we felt the spirit of Tunisia. Our room was good too, large and spacious but the hotel could do more about cleaning especially corridors. Food was tasty, waiters friendly. Swimming pool in good condition . Astonish view from balkony.

It is a very good hotel, atmsosphere is very friendly, rooms are clean, food and restaurant are on good level. Hotel is located in a quiet area so it is perfect for families with children. We especially wanted to thank the animator,Luka! He's a nice and friendly guy. He's the best animator there, and thanks to him, we felt like home. He has a great approach to people and is proffesional in what he does. Thanks to him it was the best vacation we've ever had! Thank you Luka!!!

We read some bad reviews before coming and was worried we choose wrong but we found this hotel to be great! Myself, my husband & our 15 year old daughter stayed here 26th May for one week. ALL the staff are so friendly & helpful, they work so hard to make your holiday as good as possible. We found the hotel very clean although slightly dated. The hotel is very big with plenty of places to chill out. The restaurants are nice, we thought the food was delicious and plenty of variety to choose from, their Gala dinner was magnificent on the Saturday evening. The waiters are very friendly. We thought the all inclusive wine & beer were fine but the cocktails in the all inclusive section was bit rubbish ( I added my own vodka i bought from the airport duty free to my drinks & my husband bought his own spiced rum because we knew they didn’t have any ) their locally produced spirits weren’t strong but they are a country that don’t drink alcohol. There is a non all inclusive section which we didn’t try. The pools are nice, one deep, one shallow, a kids very shallow & in a different area there is a pool with watersides. The very friendly animation team are full on with activities like volleyball, waterpolo, darts, bowls, aqua aerobics, stretching exercises etc..during the day, doing their dance routines around the pool encouraging people to participate ( not too pushy though) also a kids club. They do play music throughout the day with occasional quiet times, The shallow area is shaded well with palm trees. The deep end is full on sun. The first part of our week was out of season so some things weren’t open but June onwards the Evening entertainment got better & the beach bar opened. The beach is literally next to you so you can either get sun loungers by the pool or beach and still use both areas. Yes! people do get up early to reserve their fave sun loungers round the pool from around 6/7am, the life guard will get you the sun lounger cushions if you ask him. You can hire pool towels with a deposit, we took our own. We asked to change our room after the first night because our daughter found the sofa bed too hard for her back so they happily gave us an upgraded room overlooking the pool & beach without any quibble. You can change money up at the hotel reception at same rate as bank. The hotel shop sells most things, inflatable etc.. including SIM cards if you need one. We bought a 25GB for €25 or there is a 8GB for €15. The hotel does have WiFi is all areas but we found it a little hit & miss in some areas like the pool & beach, so a SIM card was useful for us & to go outside with too. The security team just outside the hotel can order you a taxi very quickly. We got a taxi a couple of times to the Port El Kantaoui & Mall of Sousse, the taxi driver gives you their card for you to call them to collect you after which we found useful. We did the 4X4 quad bikes, you can book trips with the nice man Alibaba at the hotel who will introduce himself to you on your first day, he walks around the pool area occasionally so you can catch him if you want to book trips. We didn’t use the spa so can’t comment. The private beach part belonging to the hotel is kept clean with security there too. There is water sports further along the beach. I think I’ve covered most things. Happy holidays, I hope you find this hotel as pleasant as we did.

We visited this resort during Easter holidays and we felt there were lots of elements that felt like such a let down. Let me start with the positives first. The staff were very friendly and polite. Resort looks immaculate and poolside is very relaxing. The beach is conveniently located just behind the outdoor pool. To top it off, the food was delicious. In addition the hotel is conveniently located near the local bazaar and malls. Now for the negative experience we had. Room had no AC, although we were told it did. At night it got so hot we had to open the balcony doors and you would get mosquito and bugs creep through. We did ask for a fan as we have a toddler and after asking several times, they kept saying they will check for us tomorrow. We never got that fan. Secondly, entertainment was non existence. They did do water aerobics, darts and other beachside sports but in the evening there was no real performance or entertainment. Other than the same European nursery rhymes and disco for kids. So don't expect any entertainment that includes any form of performance. For example no magicians, dancers or anything of that sort. The last let down, after all this, the pool was freezing cold. Despite temperatures of 25 to 26 degrees. The pool was absolutely freezing. The pumps were all switched off during our stay and we did raise this several times. Just as well the waterside was closed for maintenance. My advice, it's not too bad of a place but if you can get it at a bargain, it's worth visiting. I wouldn't pay a lot like we did. Also keep good amount of tipping money as waiters and waitresses will be more inclined to look after you. Thank you for reading.

We had the pleasure of meeting Ashraf, the photographer at El Ksar Resort & Thalasso, during our stay, and we highly recommend his services! Ashraf is extremely professional, while also being very friendly and positive. He creates a relaxed atmosphere, so even people who are not comfortable in front of the camera can feel at ease and look great in photos. He has a great eye for detail, perfect timing, and fantastic ideas for shots. The photos he took for us are absolutely beautiful – full of emotion, natural, and perfectly capturing the holiday vibe in Tunisia. They are a wonderful souvenir that we will cherish for a long time. If you have the chance to book a session with him during your stay, don’t hesitate – it’s definitely worth it!

Mini club my family loved it, Gigi has been super amazing, very playful and atleast we got a chance to leave kids with her and step out adult alone. Gigi, we really appreciate you, we will miss your vibes All staff to be honest was super amazing, we had lovely table with deco (requested), and their charming and service ❤️ 😍