EL KARMA AQUA BEACH RESORT

We've just returned from a 2 week holiday with friends and in a nutshell we had a great time. The hotel is lovely the staff are all very friendly and helpful. Yeah the rooms are a little tired but are always cleaned every day with clean towels ,fresh bottled water in the rooms every day. The cleaning staff are always happy to give you extra stuff if you ask them . Give them a tip as they earn very little. We tipped the staff who helped us a couple of quid every now and then. Big shout out to Omar the outside bar supervisor absolutely lovely guy who looked after us the whole 2 week A+++. Also a big shout out to Moomen the Main restaurant supervisor he is a lovely guy always very friendly laughing and joking looked after us the whole 2 weeks A+++. The restaurant food is always very nice with plenty of choice usually chicken beef or fish a bit repetitive but its the same all over the world on all inclusive. We ate at the beach restaurant a lot fresh grilled chicken most days absolutely delicious always chips which is great. The pools are great with the aqua park plenty of sunbeds always available. All in all we had a brilliant holiday for what we paid . A word of warning when you arrive please get some off mosquito spray from the pharmacy on site its about £5 a can because the mosquito are big and savage her everyone coverd in bites including us and they itch like mad. Other than that its a lovely place. I you want super luxury then this place probably isn't for you. Oh the local spirits on the all inclusive aren't the best but drinkable. The beer is nice they use bottled beer In all the bars not draft so its decent. The beach is amazing also always a nice breeze as its been scorching every day like 36 38 degrees every day . A++++ For the hotel.

So, here’s my honest review of this hotel. We stayed for 12 nights in June as a family. We arrived late at night and were shown to our room, where the air conditioning wasn’t working. Within five minutes of telling reception, they had moved us to another room. Everything was fine after that. The room was big, clean, and perfect for us. It had a mini fridge with four bottles of water, which were topped up daily, and a TV with a few English channels, which was a nice touch when you wanted to relax after a long day. The hotel has lots of pools, and they were all clean. Yes, there was some sand in them, but we’re right next to the beach, and Hurghada is windy, so that’s to be expected! There were plenty of sunbeds, and we never had any trouble getting one, even later in the morning. As for the food, we all found something to eat every day. Breakfast included omelettes, pancakes, and waffles for the kids. Lunch and dinner had pasta, chicken, rice, vegetables, and plenty of other options. If your children only eat nuggets or fish fingers, this probably isn’t the hotel for you, as they don’t serve those. Yes, the food can be repetitive, but it’s an all-inclusive hotel, so that’s fairly normal. The staff were all extremely friendly, attentive, and helpful. They always had a smile on their faces and were some of the best hotel staff I’ve come across. We booked all of our excursions through Mohammed, the Love Holidays rep, and got some really good prices. The only criticism I have is that the hotel could do with an update and a deep clean in some areas. However, while we were there, there were people carrying out maintenance and refurbishment work both inside and outside the hotel, so it’s clear they are investing in improving the place. Overall, considering the price you pay and everything you get, I don’t think you can really complain. If you want a luxury five-star hotel, then you should expect to pay five-star prices.

Very good cleaning room and very kind

Hotel is ok…. What makes the hotel is some of the staff. Massive shout out to Moumen. Did all the decorations for my mums birthday for me, really does watch your kids in the pool, never takes his eye off the ball. Amazing life guard and so friendly. He literally made our stay so much more enjoyable. Thank you Moumen.

This hotel is made great by its staff especially Mohamed Hussan down at the pool bar. Nothing is to much for him, helpful, polite, funny. He made a good stay an absolutely great stay. Top bloke!

This holiday has been like a rollercoaster of im being honest if it wasn’t for the day time staff it wouldn’t be getting a high rating i love all the day time staff the are so kind and nice and helpful can not say the same about the bar staff on the night the guy who cleaned our room Ahmed redact what a nice man really looked after us going to miss him

AVOID, AVOID, AVOID! Worst hotel I've ever stayed at and I've been on many holidays in my life! The hospitality is shocking and everywhere you go they try and scam you. Starting with the airport. Sun travel reps charged us $35 per person for 9 visas. We then found out from the Sun travel rep at the hotel that it should only have been $30. We got to the hotel around 9pm and the reception staff were rude as hell. We had 5 adults and 4 children. They put 3 people in 3 rooms, but put 3 children in one room together on the paperwork. We questioned it and they told us not to worry. We got to the rooms and one room only had 2 beds. They brought us another bed. The following day we had a note stuck on our door to go to reception immediately. They told us our 13 year old son was classed as an adult and forced us to pay £81 otherwise they'd evict us on the spot. We explained that we booked for 9 people through love holidays and put all our dates of birth on the booking. They told us love holidays outsourced to Sun travel. The sun travel rep made excuses and said they outsourced to another company. None of the companies are accepting responsibility for their error and refuse to refund or help us. We are now escalating this to love holidays and the ombudsman as we made our booking with them so they are responsible for our holiday. I'm not a fussy eater, but it's literally the same luke warm chicken, rice, pasta, mash and fried fish for lunch AND dinner every day. The kids menu was just cold pizza. The restaurant was closed for lunch every day and we had to use the beach bar between 1 and 3pm. Then no food served until dinner at 7pm. It's meant to be all inclusive, but they limit you on the food. They had tiny chickens so my sister asked for 3 pieces. They said you're only allowed 2 and have to queue up again if you want more. The a la carte is awful. You're only allowed to book a restaurant on the actual day and had to do it by 10am. There are 4 a la cartes, but they were fully booked because they only booked 12 people for each sitting at 7, 8 and 9pm. It didn't make sense as the restaurants could seat at least 50 people and there were hundreds of guests so we only got one booking in for the Indian the whole time we were there. Everything was luke warm. You're only allowed to order 1 main dish per person, so if you want a curry and a biryani, you're not allowed. The staff are rude and you have to pay for drinks there. We all had diarea and dodgy bellies from day 1 and I'm still not ok even after a week. The soft drinks and juices are all watered down and taste like bleach. We already knew the alcohol sucked so brought our own from the airport. There are no cocktails at all. Their local spirits taste like petrol. The pools are filthy with a layer of scum on top of the water and the whole area smells like rotten eggs or sewage. The water park is open 10-1 and 3-6pm. The rooms are all dated, mouldy and the water pressure in the shower is ridiculous. The mosquito's there are a different breed. Literally everyone had huge red angry bites that swelled up and looked infected. The beach is tiny and it's a pebbly beach. There is no proper entertainment in the evening. It is literally tombolas or quiz shows or dragging members of the audience on stage to embarrass themselves. There is entertainment for children, only a kids club where they can draw. There are no other activities arranged. The shops across the road tried to scam us and overcharge for snacks. I made them take everything out of the bag and recalculate and they overcharged me by £10. We got an Uber to McDonald's in el gouna because we were starving. It only cost 75 Egyptian pounds on the app. Got there fine. 7 drivers messaged and asked for extra 500 egyptian pounds to bring us back. The last day, our flight was at 8pm and we had to check out by 12pm. Pickup for airport was 4.30pm. The hotel told us that we were not allowed to use the restaurants or any facilities unless we signed a waiver to say we won't complain about the hotel. I refused to sign.

Carol and Thomas would like to thank everybody in every department espially the guys at the marina Mostafa and his team of lifeguards, very very professtional in what they do, they took great care and understanding.Thanks for all.