EFTALIA OCEAN

Staff super friendly, clean hotel....NOT all inclusive, worst hotel we have ever been too and spent almost half of what we paid to stay there! No idea creams or snacks for kids or adults unless its between 12 and 2. Slides only open at strict times. This place is NOT all inclusive...do not be fooled. We had a swim up room which we spent most of the time in as the main pool was like a cattle market, beds so close together and allowing people to put towels down at silly o'clock. The room was the best part about it. Definitely will not be going back, been to alot better places for the cost with my family.

Beautifully we kept gardens and clean and tidy hotel. Good variety of food. We booked all inclusive BUT no free ice-cream, 2 types of ice lollies available first come first served basis between 12-2. Junior and paddling pool slides only open 10-12 & 2-5pm. Most activities, the beach, the better food court are on the island which is under the underpass about 200m from reception. The lift doors open for about 3 seconds, if you miss it you can wait quite a few minutes for the next at busy times. The least amount of choice for alcoholic drinks we have ever had at AI. The family rooms are huge, think Premier Inn but bigger, 2 rooms, add on a dressing area, shower room, toilet and washing area. Mini fridge is stocked with water, fanta and coke daily, along with teas, coffee and milk. If you have food allergy or intolerances be careful. The food is poorly labeled and no other milk than cows milk.

It’s our last night and just sat in the hotel lobby. First of all, whilst badged as All Inclusive, this is NOT an All Inclusive hotel. Sadly you have to pay for cocktails, fruit juice and you can only drink local spirits/beer/wine in a couple of bars. The pub, disco and down at Eftalia island you have to pay. Ice cream’s are also not included for the kids. The buffet restaurant has a short window to eat in and the food is average at best. Very overcrowded and tables not cleared/re-laid quickly enough. Half the equipment in the gym is not working. On a positive note, the hotel is immaculately clean, our swim up room was excellent and the staff are friendly. Overall we had a good holiday but we are leaving feeling disappointed by the penny pinching of the hotel which leaves you feeling short changed when you have paid a lot of money to stay! We will not stay and again and would not recommend it.

We stay at ocean for 10days and we couldn't fault it enough... the hotel is lovely and spottless, clean rooms everyday staff are helpful if you needed anything. Plenty to do for everyone.

Compliments first - Really good swimming pools and slides for kids Nice beach area plenty of sunbeds and shaded areas too Street food court by the beach was always okay although it’s the same every day Team working by the pools with “pool boy” on their t shirts always happy to help find sunbeds for you as it’s incredibly busy at the water parks Rooms spacious Hotel clean Negatives - Food in Burger Land is inedible. Burgers have foul taste and it’s left over food from the buffets. Yogurts at breakfast not stored correctly and are curdled - made my son sick. I complained to representative who was incredibly unhelpful and took no responsibility, that was on our first morning… yogurts still curdled on day 7. Eggs at breakfast are over cooked and grey yolks. You will probably find something to eat but the quality of the foods is terrible, although there is plenty of choice. Fresh fruit was not ripe once on our 7 day trip, bar watermelon which is a constant and offered with every meal. So busy and loud in dining areas. Our room backed onto the rear of the hotel where we could see staff being searched upon leaving work, which was very sad to see. Full bins lined up absolutely stinking. Also constant beeping from traffic day and night, and the eftalia blue is opposite which played music until after midnight. We did not sleep well at all. Constant sales pitches from hotel staff were incredibly annoying, every 10 minutes someone will come over to you regardless of what you’re doing and try to sell you something. By the pools next to the beach even more so. They will shout and make comments about women. Really disgusting. Booked for the à la carte restaurant and what an absolute waste of time that was! Woman in customer services didn’t explain it’s a set menu only and when we arrived to the restaurant our food plus 4 other tables food was sat on the table with no diners. We were seated and had no idea how long the food had that there for. No explanation still that it’s a set menu only so when they brought seafood soup I asked what is going on as my daughter is vegetarian. They told me it’s set menu only no vegetarian option. Main course beef lasagna and wouldn’t do anything else. Of course we left. Went and spoke to the woman in customer services the following day who told me I should have told her that my daughter is vegetarian, I did say that she should have informed me it was a set menu, this isn’t standard practice in a restaurant to have no alternatives. She was so incredibly rude and unhelpful I’m still appalled by her attitude. I’ve never come across a place where the customer is always wrong no matter the situation, but eftalia ocean has mastered it. Jet2 representative at the hotel was also incredibly unhelpful and had a real blame culture. Pasta labelled as vegetarian clearly contains meat- when complained I was told yet again that I was wrong… please see attached images. I would absolutely never recommend the hotel purely down to the constant upselling, terrible customer services and the level of noise. Housekeeping was fine if you tipped, if not she didn’t even replace towels just made the beds. Genuinely the only good things about the hotel are the facilities, staff and food both absolutely terrible. I have never been to such a poor example of all inclusive

Great hotel, all inclusive drinks could be better, especially down at the island. Only beer included down at the island. Could do with entertainment in the lobby, food is great. Summer gangs are amazing! 😻

Luna - friendly, helpful, welcome made us feel welcome :)

Currently on Holiday at this hotel and every night has been great. We have two young kids between 7-9and the entertainment team has been great. We paid to upgrade to a family room and was worth every penny (€200)

Great family hotel. Rooms: really big and well equipped Pools: excellent and you can use the island too really spoilt for choice Food: plenty of variety every night, show chefs and theme nights, all food felt fresh. Dining room is a little chaotic but we went in half term, there is also a 24hour snack bar All inclusive: my only moan is this, kids couldn’t have an ice cream unless we paid for it?!? Never ever been anywhere like that. Ice lollies are served from a hut 12-2, which is same time as lunch! No great, get it changed Eftalia!!!! Other than above I would highly recommend this hotel and I would return again

Had a fantastic time at ocean hotel staff friendly and helpful rooms spotless hotel stunning food perfectly tasty restaurant a little bit busy but never an issue choosing food no complaints whatsoever definitely going back next may 10/10

In over all we really enjoyed visiting Eftalia Ocean Spa & Hotel. Food was fantastic, staff was very helpful and great. Entertainment was great, always something to do. Food available cross the whole day, world cup started so availability watching football in the Pub bar - always availability We did few trips that was amazing and made our stay even better. Will visit again. See you soon. Xxx

Very lovely hotel, food and areas to be entertained as well as amenities.

Devrim & the entertainment team are absolutely fantastic and do the best with what they have!

Koko and devrim took care of us! Food not that great but island food good. Staff are lovely