Eftalia Down Town (ex. Eftalia Aytur Hotel)

Amazing hotel lovely staff especially Murthan ❤️ Drink availability could be better

Great stay with fabulous entertainment. Big shout out to Murathan from the entertainment team who made every effort to speak with us and make a fuss.

Great hotel, plenty to do for families. Added bonus having access to the island, the food on the island is included in AI package and plenty of choice (chicken kebabs, pizza, chips, baked potato’s etc)

So we arrived Monday evening they asked us if we want to upgrade to a swim up room £500 or £50 for a pool view! We paid the £50 which should never of been a charge! The next day we went down to the pool side my daughter went to get some chips charged her £5! Absolute disgrace! Went for a cocktail £9 ! On an all inclusive resort this is disgusting! And what makes it worse is that you have people going round the pool trying to sell stuff!!! So on the evening we went to look for the entertainment couldn’t find it anywhere as none of the staff understood the word “entertainment” seen as though it’s 90 percent English their language barrier is poor!!! So we eventually found the entertainment and it starts at 21:00 hours!!! When family have young children why the hell put it on at that time? I couldn’t catch my breath! The beer we can drink for free was awful it was reused from the spillages underneath the tray where the excess beer goes! The vodka awful!! I was on the toilet all day everyday with belly pains and the runs. I had to stick to eating jacket potatoe for the remainder 4 days! The day before we left I had a bad case of food poisoning! I’ve had to go to hospital this morning in the uk! That’s how bad it is! The pool is so small for the amount of people there! Oh and they shut the pool for the day for apparently someone pooping in the pool! Which nobody seen! Apparently they do it often! So we sat in the blazing sun all day under a brolly at time all because they must be short staffed! For kids and adults the day times are poor the staff are moody 24/7 they do one bit of exercise in the morning and that’s awful! I have never written a review in my life as I am not a Karen but trust me do not ever book this hotel!!!

Staff super friendly, clean hotel....NOT all inclusive, worst hotel we have ever been too and spent almost half of what we paid to stay there! No idea creams or snacks for kids or adults unless its between 12 and 2. Slides only open at strict times. This place is NOT all inclusive...do not be fooled. We had a swim up room which we spent most of the time in as the main pool was like a cattle market, beds so close together and allowing people to put towels down at silly o'clock. The room was the best part about it. Definitely will not be going back, been to alot better places for the cost with my family.

Esra was so friendly , beautiful hotel, lots to do, staff are so friendly, we will be back. My daughter had so much fun..

Ignore these ridiculous reviews of this hotel, this is our second time visiting this hotel, its turkey you won't get the same food as uk seeing the people saying they cant find anything to eat the buffet is huge every single night, the hotel is absolutely spotless, room are fantastic 😀 we upgraded to a family 2 bed suite for £150 for 10 days the balcony was so big so worth paying the extra, its a busy hotel if you like it quiet dont book, the pool areas are fantastic always something going on with the entertainment staff, we were a family of 6 my parents and my teenage sons, mum booked the swim up room for the second year running its so quiet, beer and wine is available in all inclusive we dont drink anything else so that was fine for us, spending money I took £1000 came home with half of it left 😀 my kids were happy in the pools we didnt spend anything extra at the hotel, we went shopping most nights, the Sunday market is a must! So much cheaper than the shops but you have to haggle they do start high! None of us were sick for the second year running keep up with hand washing and youll be fine, overall its a brilliant hotel and we will definitely be back.

Thank you for everything we love hotel and staf animation team best we will back here

Compliments first - Really good swimming pools and slides for kids Nice beach area plenty of sunbeds and shaded areas too Street food court by the beach was always okay although it’s the same every day Team working by the pools with “pool boy” on their t shirts always happy to help find sunbeds for you as it’s incredibly busy at the water parks Rooms spacious Hotel clean Negatives - Food in Burger Land is inedible. Burgers have foul taste and it’s left over food from the buffets. Yogurts at breakfast not stored correctly and are curdled - made my son sick. I complained to representative who was incredibly unhelpful and took no responsibility, that was on our first morning… yogurts still curdled on day 7. Eggs at breakfast are over cooked and grey yolks. You will probably find something to eat but the quality of the foods is terrible, although there is plenty of choice. Fresh fruit was not ripe once on our 7 day trip, bar watermelon which is a constant and offered with every meal. So busy and loud in dining areas. Our room backed onto the rear of the hotel where we could see staff being searched upon leaving work, which was very sad to see. Full bins lined up absolutely stinking. Also constant beeping from traffic day and night, and the eftalia blue is opposite which played music until after midnight. We did not sleep well at all. Constant sales pitches from hotel staff were incredibly annoying, every 10 minutes someone will come over to you regardless of what you’re doing and try to sell you something. By the pools next to the beach even more so. They will shout and make comments about women. Really disgusting. Booked for the à la carte restaurant and what an absolute waste of time that was! Woman in customer services didn’t explain it’s a set menu only and when we arrived to the restaurant our food plus 4 other tables food was sat on the table with no diners. We were seated and had no idea how long the food had that there for. No explanation still that it’s a set menu only so when they brought seafood soup I asked what is going on as my daughter is vegetarian. They told me it’s set menu only no vegetarian option. Main course beef lasagna and wouldn’t do anything else. Of course we left. Went and spoke to the woman in customer services the following day who told me I should have told her that my daughter is vegetarian, I did say that she should have informed me it was a set menu, this isn’t standard practice in a restaurant to have no alternatives. She was so incredibly rude and unhelpful I’m still appalled by her attitude. I’ve never come across a place where the customer is always wrong no matter the situation, but eftalia ocean has mastered it. Jet2 representative at the hotel was also incredibly unhelpful and had a real blame culture. Pasta labelled as vegetarian clearly contains meat- when complained I was told yet again that I was wrong… please see attached images. I would absolutely never recommend the hotel purely down to the constant upselling, terrible customer services and the level of noise. Housekeeping was fine if you tipped, if not she didn’t even replace towels just made the beds. Genuinely the only good things about the hotel are the facilities, staff and food both absolutely terrible. I have never been to such a poor example of all inclusive

Great hotel, all inclusive drinks could be better, especially down at the island. Only beer included down at the island. Could do with entertainment in the lobby, food is great. Summer gangs are amazing! 😻

Hi eftalia Iceland we are coming first times so much get fun and great times our kids loved kids aqua faom party and food and great place have lot off choices. Suft thanks also entertainment teams and ata names Jonny boy he are good man helping Alwayss

Food is very good hotel is lovely and I’m very happy entertainment team island very good names Jonny boy always helps us we stay eftalia aqua bu always we coming Iceland at beach

Would you please offer your best wishes to mr kaan and her team devrim, koko and luna for the interest in us

Amazing place full of family friendly activities,amazing food,customer services is lovely great security and polite staff

We come here with family for 8 days we live here we will back here again of course animation team (luna ,koko , devrim ) was perfect we like everything thank you guysss