EFFECT Grand Victoria

I spent a wonderful vacation at this hotel. It has a private beach, and the food is excellent—plentiful and very varied; I’d say it caters to even the pickiest eaters. The rooms are clean, and the staff is extremely friendly. There is a show every evening and unlimited drinks—in a word: excellent. I highly recommend it, especially to families with children!

The hotel was good. There was a wide selection of food in the main restaurant and the bars offered plenty of drinks along with great staff. The Italian à la carte restaurant, however, was a bit of a parody of Italy. Whereas the Asian restaurant was perfect. One downside was the insufficient number of sun loungers on the beach for such a large hotel. The absolute worst part was the extra bed provided three adults. It was a fold-out chair made of three sections placed directly on the floor. You could feel every section digging into you, and the bed was so short that your feet would hang off the end. I’m attaching a photo of a 14 years old, even for them, the bed was too short. My back still hurts, they really ought to include a massage with it automatically 😊

The experience was an unpleasant one because: 1. It is not ultra all‑inclusive. At night, even though the official website says they offer sandwiches and other items, they don’t. 2. The shower is too small. 3. For a family with two small children, you have to pay for the second child, even though other hotels don’t charge for this. 4. The reception staff is slow, and their services leave much to be desired (it feels like they don’t like their job). 5. Limited spots on the beach. 6. At ultra all‑inclusive, you have to wait in line to enter and eat. 7. They don’t have food variety; at least breakfast is the same every day. One good thing is the beach — it’s gorgeous.

This hotel sells itself as a 4 star hotel. The only good aspect of the hotel is the food. If you come with your car, after you have taken your luggage out and checked in, you need to drive following the car of one of the hotel workers as the parking is not at a convenient walking distance, The installation is small in the swimming pool area, the beach is adjacent to the hotel but the sun beds are not clean and provided with no sunbed cushion, you need to use the beach towers provided by the hotel. At arrival in the reception, we were delivered the keys with zero information about breakfast hours, à la cart, etc. The rooms do not have functioning air conditioning and though they sent someone to check nothing could be done to improve the system acc. to the technitian and the day after we requested alternative solutions like a fan, they did not have any and the worst was that the person telling us that they could not provide fans said that the reason the bad A/C was because the weather was too warm and that let’s hope for the weather to change. I have never heard such a stupid and dishonest excuse from a hotel, and I have already been in multiple hotels with sea front in the summer with functioning A/Cs. The music in the business of the beach front blast the music until 12:30 am. I DO NOT recommend this hotel. Please book other hotels in the area where there things function properly and where there is customer service that does not underestimates your intelligence.

Location is pretty close to the beach. We stayed there for 4 nights and our rooms were NOT cleaned every day and were never vacuumed, the only cleaning they did was with a mop on the floor. They did not clean the hair in the shower. We ran out of toilet paper multiple times because our rooms did not get cleaned and the staff were very uncooperative about it! The room itself is not very kept together. Only 4 buttons worked on our TV remote and the rest were broken. The air conditioning is very light even on the highest setting and the shower gel from the hotel is HORRIBLE. The whole hotel was way too hot and some staff smelled strongly of sweat. The internet is also very poor. The food was okay, but it gets boring after 1-2 days. The coffee machine was not working sometimes and people would stay in a huge line to get coffee! The juice machines ran out, so the juices tasted like water. One time me and my family got plates of food and left them on the table for a bit. When we came back the staff already threw our food away and sat someone else at that table! You are also NOT allowed to eat if you are wearing a bathing suit or flip-flops, even if you are wearing a SHIRT and pants over the bathing suit, but you constantly see other people eating with bathing suits and flip flops with no problem! People come here for the beach, but the hotel does NOT have enough sunbeds for all of the people! If you don’t come early all of them are taken and some people were arguing over the sunbeds. The pool is also very cold and is closed after 6 pm I believe and so is the gym. The description of the hotel mentioned a snack bar but we did not find it. The tiki bar had some really good drinks though. In general, I would not recommend this hotel. It seems like the intentions are good but the execution is not so good.