Dwo Sirius

Only our first night here and already overwhelmed with the food provided, amenities and service altogether. Maria at the front desk (who i'm guessing works the night shifts) is absolutely amazing!!! She is very approachable, kind, accommodating and will answer any question you have even if they are stupid. Lovely hotel, I would highly recommend.

I am not sure these reviews are fair and balanced. Is this the best hotel in the world, No. However, it is lovely. The area itself has such a lovely vibe. If you do enjoy the hustle and bustle, it may not be for you, but if you want a chilled and relaxed trip then it fits the bill. The food is what carries this hotel, Cracking! Enough choice i would say, the fresh meat was to die for. The only negative was there wasn't alot of dessert choices, unless you like mousse; they had a very large selection of mousses. Breakfast did the job too. I will agree with the reviews about the pool, it doesn't even cater for 10% of the hotel. We qued for a sunbed once, and i was absolutely shocked by everyone's behavior; I was actually pushed out of the way. The drama round the pool was too funny to take seriously, people stealing brollies and beds. If you like people watching like me, then it was humorous, but it isn't needed. The staff in the restaurant wasn't the best, but got the job done. The staff at reception and pool bar were lovely. The rooms were nice. Not all singing and dancing, but again gets the job done. Clean and big enough. What else do you want? The bar prices were very reasonable too. 3 euros 20 for a bottle of beer; i don't think you can argue with that. I do think we will return, such a lovely little break away

Just came home after a 4 night stay bed and breakfast- would say to arrange a transfer as cost 160 euros taxi from airport(this was for 6 of us) , we booked a premium triple but when arrived only 2 towels, 1 bottle of water, 2 outside chairs, beds are like sleeping on a rock, rooms are ok to sleep 2 but definitely not big enough for 3, bathroom good size but the shower was not great, wouldn’t bother trying to attempt going to the pool - pictures are deceiving and is far to small for the hotel. We went to the beach which is about 5 minute walk sun bed & parasol 16 euros, breakfast was good freshly cooked omelettes, we will not return as didn’t think there was much to do the location is ok - turn left at the hotel for very few restaurants - hotel does have entertainment each night but not something we looked into, didn’t hear any noise until the last night where the 2 rooms next to us were having a party and had their speaker on until the early hours.there is a shop below the hotel with your basic needs not much choice of snacks but could pick up basics.

7 days all inclusive. Location is good plenty of bars, cocktails, restaurants shops. Beach is just 5 mins over the road. Lovely walk on an evening. We arrived late morning, our room was ready but we couldn't use our all inclusive package till 2pm which was disappointing has we was checking out at 5.30am on our 7th day. Room was clean and fresh. Room got cleaned every day and the maids were very polite and very trusting. Beds were not very comfy. Staff all over the hotel were very welcoming very polite from cleaners to porters, restaurant, bar and reception. Food was good always something to eat, we never went hungry, we ate very well. Breakfast is same from fruit, cereal to cooked breakfast. Lunch is hit and miss but you can eat at the pool bar which the pizza and chips are great. Evening meal different meat & veg. Puddings were basic but still nice. We was on level 3 which is where most of the entertainment is so the noise level is bad. This hotel states adults only on websites but it’s actually 16+. Too many young adults taking over in groups and so loud at night running up and down corridor early hrs. More groups of young kids than couples. Entertainment I found poor most of it is in pool bar and because it is sooo small your sat on the sunbeds that you have sat on all day. The lounge bar is so nice and safer. My worse experience is the dreaded morning Que/ race for a bed or lounger. This is what spoils this hotel . We stayed Fri to Fri and the first few days wasn’t bad I would join the Que at around 8.40 but then more groups of people were coming and the Que got rediculous . I then had to start queing at 8.20am has by 8.30 the whole area was packed. Once they open the door at 9am you get pushed racing for beds. One lady fell next to the pool. A couple who had just got married had no respect at all. He was never at the front of Que all ways at bk but he managed to get through that door first by pushing me where I tripped. He apologised next day in the Que but he did it again pushed and pushed and still got to his bed first. He had no respect at all. Everybody runs to a bed. I totally hated this part. This totally spoils it for the hotel: it is very dangerous and something needs changing. I would not return bk to this hotel for that reason and I won’t recommend either. The pool area is so small with very limited beds. The pool it self is tiny and when most people are in the pool you can’t move. The younger kids/adults take over. It’s more of a young adults pool then for couples. The atmosphere when you are in the Que waiting is horrible and everybody is talking about the people pushing in staring at each other but then it is forgotten about till next morning. I did my research before arriving and I thought it won’t be that bad but I’m afraid it is. The pool is dirty false nails in pool all young ones drinking in pool, drinks getting spilt very loud. This is the reason why I’m scoring 2 for this hotel but it is a shame has lovely staff and food:

Positives; -Position is excellent, surrounded by cafes, bars, restaurants and shops. -Beach 7 minute walk away and if you are all inclusive you can collect coupons from reception to have free sun loungers at the beach. All inclusive is also included at beach bar, 5 different snacks available and drinks - The cleaning team ensured the hotel was spotless at all times, rooms were cleaned thoroughly everyday too and all the cleaners we came into contact with were very chatty and lovely people. - The illusions pool bar was an inviting and comfortable space (no dreaded plastic chairs!) - All sun loungers around the pool were very comfortable. Negatives; - We were all inclusive and ate at a snack at lunch time if we were at hotel or beach which were excellent however the buffet restaurant food was cold and there was not a great selection so ate out most evenings. - The pool area is not big enough for the hotel, the larger beds for 2 people should be removed and more single sunbeds would be able to be added which may make getting a sunlounger easier rather than queuing pre 9am. - The reception staff (apart from Gennaro and the young Dutch blond lady) were unhelpful, rude and seemed like they didn't want to be there. The older, small, thin barman was extremely rude, would mock you in Spanish if he didn't understand what you said, very unhelpful and made you feel uneasy. - Beds in the club select rooms are like sleeping on concrete however after chatting to one of the lovely cleaners she made the beds much more comfortable by adding thick matress protectors which made them much more comfier We would return to the hotel as the positives out weighed the negatives for us. Location, adults only, beach bar and cleanliness are what would make us return.

This was one of the best hotels I have ever stayed at, the hotel has a really calm energie. the rooms are spaces and the airco is working really well, also I want to mention the staff and especially the staff the reception the two dutch girls and Marga were really professional an super kind they made are stay even better also the boys in the bars were super kind.,

Unless you're waiting to die, don't come here!! It's dreary, miserable and zero atmosphere. The only good points are the food is lovely, beds comfy and the shower is powerful. Oh and 1 barman is lovely and friendly

We arrived around the 17:30pm after a long day travelling to be told that there was no food or drink available due to preparations for the night entertainment resulting in us having to go out and eat, although we paid for all inclusive, the all inclusive was not all inclusive as there was very limited choice for drinks and could only have the starred options, my understanding of all inclusive is that all drinks and food are available? The sun-bed situation was an absolute joke you needed to queue to even stand a chance of getting a bed and even then found we were being pushed so others could run to the beds which was pretty embarrassing, there was a ticket system for sun-beds at the beach(not a nice beach) but again limited availability and you were not even allowed to move the beds slightly to either get in or out of the shade. The food was ok but very limited selection and was the same things but made into different dishes. I shared a room with my daughter and sister and it was very small, the entertainment was very hit and miss and some nights pretty poor and very boring unless you’re looking for a very quiet holiday with not much to do. The cleanliness of the room was poor with stains on towels, beds and curtains. The staff were ok and appeared very friendly We struggled to understand how the hotel was rated a 4 star and would definitely not recommend. Very disappointed customer

Rooms: Pros: We originally booked a premium room but upgraded to a comfort. I would absolutely recommend upgrading. Comfort is an extra 10 euros per night. You get a bigger bathroom and renovated room. The shower is large and good pressure. Storage was good in there but not for hanging up your clothes as there was limited hangers - a lot of clothes were folded into drawers. The room has a flat screen TV and a small space to put a large suitcase. There is space under the bed for smaller suitcases. If you have 2 big ones there will be no space. The pillows were very comfortable for sleeping and had practical bedside lights. Cleaners came everyday to make your bed and replace essentials. Cons: The mattress was quite hard which made it quite uncomfortable. There is no duvet it is just a sheet. During the night we would wake up freezing cold. There is a blanket in the wardrobe however it was very itchy but we used it to put over the top of the sheet. Whilst in the bed we found we were very itchy and waking up with bites - potentially the bed but can’t prove it. The walls are thin. Quite an issue when half way through your holiday you get Spanish women as neighbours constantly screaming and shouting, even when talking they could be clearly heard. Location: The location is very good. Rows of shops and restaurants just outside. The beach is very close but you must cross under a bridge. The beach isn’t a nice one I’ll admit, little stones instead of sand. We paid 21 euros for a parasole and 2 sun beds. Santa Susanna train station is a 10 minute walk away which is convenient, do not let the people working at the station try to help you - they make you spend more than you have to and cause issues. Restaurants are okay if you like pizzas, burgers and seafood. Absolutely no variety. There are kebab shops too which aren’t amazing. However there is an Indian called vindamar which I highly recommend. Staff: Staff at the reception were friendly and happy to help. Staff in the buffet restaurant not as friendly, very impatient and seemed constantly annoyed. Food: We had breakfast included. Not much change throughout the week except with the fruit offerings. Food consisted of: pastries, bread, Yogurt, beans, eggs, pancakes, fruits and cheeses. There was a juice and coffee machine including tea and hot chocolate. Pool: The pool was great. Nice temperature. It’s an infinity pool where you are able to take a seat or lay down in the pool. It’s very shallow and you can overlook the streets. The sun bed reserving is quite an issue. People leaving their towels on the best sun beds with shade and leaving for the day then returning hours later. I don’t think it’s difficult to find a sun bed as we didn’t have any problems with this however the ones that were available were not the best.

Where do I start… myself husband & 24 yr old son booked hotel & Grand Prix ~ all paid full price but found we had one room for 3 adults which was not suitable.. my son had sofa bed, too small… room unsuitable ~ nowhere to put any clothes ~ weird setup.. not enough provisions for 3 people. Spoke to staff they said sorry but full so no choice but to accept situation. Food was ok ~ not great but ok. We ate out most nights.. biggest issue we had is that 3 rooms (group of lads) all used drugs 24/7 & the smell was awful.. our room & our belongings smelled of cannabis ~ smell was awful.. corridors constantly smelled of cannabis. I was actually concerned about going through airport security.. Complained to 4 different staff at reception ~ First Lady appeared to be very concerned & Said hotel do not condone this & would resolve matter however nothing was done. I complained again & next lady said not illegal!!!!!! Then complained again & still nothing apart from being told they’d been inundated with complaints and would resolve this . Still nothing until I lost my patience and went down on day 6 and spoke to receptionist who then called occupant of the room that drugs were being used and asked them to come to reception & then I was faced with the occupant being told I was complaining about him & his mate using drugs & that I wasn’t happy ~ awkward!!!! That situation could have gone wrong in so many ways.. what if the people I was complaining about became aggressive/objected to the complaint & there I was faced with this confrontation!!! Anyway awful experience ~ a hotel that allows drug use ~ avoid.. Plus you cannot get a bed by the pool at all.. Can’t wait to see the excuses on a response to this. I wasn’t going to leave review but I’ve emailed the hotel twice about the concerns & they’ve failed to reply. Avoid this place ~ pretty dreadful experience , sadly

We were booked this hotel by a third party for the Barcelona Grand Prix. 1 week half board 3 adults 2 rooms. On arrival at midnight we were told by receptionist that unfortunately due to the hotel being over booked we had been given a triple room. We were offered all inclusive wristbands as a sorry. We were so upset by this; we all have different surnames and they assumed we knew each other well enough to share!! Told under no circumstances we can have our second room and when people leave tomorrow their rooms would be given to people who hadn’t even arrived yet!! Disgraceful As nothing could be done that night we went to said triple room. It was just a double room with a sofa bed made up! Not suitable at all for 3 adults so don’t suggest anyone books this. No storage space for suitcases or clothes, wardrobe only opens half way. Strange.. Spoke to a manger the next day who said she could see what she could do. But we’d have to give back the AL wristbands if we got our 2nd room!!! A few hours later we went back and they had found us a room next door! Snipped off the wristbands as told. We found out later on in the week that this had happened to several groups- obviously the hotel trying to make more money on a busy weekend! Some groups kept their AL wristbands as well! Also as we missed dinner on arrival the couple before us were given a lunch voucher to compensate; we were never offered this. Inconsistent treatment for sure. We felt as we had made a fuss on arrival re the rooms we were then treated as ‘troublemakers’ We spent as much time away from the hotel as possible and at the Grand Prix for 2 days. Breakfast was so basic; massive queues for coffee machine - most 4 star hotels bring round coffee to your table in my experience. This felt more like a 3 star hotel. No access to water - a machine near the pool would have been nice. As everyone else has said the pool is too small for the amount of guests and have to queue before 9am to get a space. Other niggly issues were only plastic cups in the room, no drinking glasses. We used these but they were only changed once in the week. We used the coffee cup once for cola and this was never cleaned or changed. There even wasn’t any coffee pods to use for the machine anyway!! To sum this is a 3 star at best and wouldn’t recommend at all. Management need to sort out this issue to ensure it doesn’t keep happening.

Lovely hotel. 2 minutes walk from the beach. 10 minute walk to the train station where there is a half-hourly service to Barcelona for £9 return on a 4 person ticket. Train takes about 70 mins to the city centre right by La Rambla so worth a day trip Rooms spotlessly clean and serviced every day. No iron in room. Kettle and coffee maker but no tea or coffee which was odd. Small fridge in room ideal for keeping drinks cold. Dove shampoo and shower gel. Our room had a bath which was nice. All staff speak English and the bar staff were fabulous. Always served with a smile and the drinks are cheap compared to UK hotel prices. Lovely pool but not enough loungers when hotel is full. Buffet breakfast and dinner were delicious. Always something there you will like with different options everyday. We booked this as a package to see the F1 race in Barcelona and were pleasantly surprised. Would definitely stay again if in the area.

Let me start with the positives: the room was comfortable, clean and well-presented, and the food throughout our stay was excellent. If you're willing to get up early to secure a sunbed around the pool, the hotel is perfectly adequate, however, that's where the positives end. Several aspects of this hotel left a very sour taste. The attitude of certain staff members, particularly some of the waiters in the bar and restaurant was disappointing and at times came across as rude and dismissive. As paying guests, we expected far better customer service and they should remember who's paying their wages. The most concerning issue was that two personal possessions went missing from our room during our stay. Losing one item could perhaps be put down to human error, but two separate items disappearing is far harder to overlook and seriously undermined our trust in the hotel. The entertainment programme was as disappointing as the facilities provided for guests departing on their final day. The shower area had no soap available, no towels provided and nowhere suitable to sit and change with the lights in the toilet switching off leaving you in total blackness which is unacceptable and unsafe. We would not choose to stay at the DWO Sirius again !!

The transfer from the airport took over an hour as it stops a lot dropping people at hotels. The driver didn’t help load heavy suitcases on to the coach so make sure you’ve had your weetabix for strength. Staff welcomed us late at night and our room was clean and adequate although one side of the wardrobe didn’t open so there was hardly any hanging space. We paid for a safe but it is refunded when you check out. The shower was powerful and as it was a low bath it was easy to step into. We didn’t use the tea or coffee machine . There is a fridge but it’s empty. The food was quite good, plenty of choice and no flies. Desserts were repetitive, same every night. Breakfast was well catered for with something for everyone. The pool area is small and there is a shortage of sunbeds. The pool opens at 9am and not before so to get a sunbed you need to be in the queue by 8.45am. The cabanas are free and if you’re lucky you can get one to lay on. They’re super comfy. We put most of our valuables in the safe but on day one a pair of headphones went missing and on day 2 my bumbag went missing. No idea where they went but they were definitely in the room when we arrived. Very disappointing! The evening entertainment was awful. Reminded me of a carehome. We found the dining room waiter quite rude and abrupt but the reception staff were friendly. I wouldn’t go back to this hotel in the future.

This is the worst hotel I have stayed in during all my years of traveling. We booked a Triple Premium room for three adults. However, the sofa that should have been available for relaxing and enjoying a morning coffee was converted into a bed. As a result, there was not enough space in the room for three people to move around comfortably. Although the room was booked for three guests, there were only: 2 blankets 2 mugs 2 chairs on the balcony 2 sets of towels (bath towels, face towels, etc.) The breakfasts were very poor, with almost no variety or choice. Even basic items such as ketchup and mustard were unavailable. The dinners were generally tasty, but one experience was shocking. I had a delicious beef fajita and recommended it to my husband. Unfortunately, it had run out, so he waited about 15 minutes for a new batch. When it finally arrived, instead of beef, it contained random pieces of ham and sausage scraps. Completely unacceptable. This is advertised as an adults-only (+16) hotel, yet the evening entertainment was extremely disappointing. The shows felt like a joke. Most evenings consisted of boring singing performances or an uninteresting trumpet player. One night was advertised as a DJ performance, but it was simply a woman sitting behind speakers playing dull music. There was no atmosphere and no opportunity to dance or have fun. The overall atmosphere of the hotel was incredibly boring, and we left without any pleasant memories. I do not recommend this hotel. Avoid it if you are looking for a comfortable stay, good entertainment, and quality service.!!!

Good enough hotel friendly staff increible shout out to walter and sam at pool bar. Vwry friendly staff room in general was off putting awful view and so noisy. Leake in bedroom few issues. If you could not catch a sun lounger by pool you had to pay full price at beach for bed and umberella unless all inclusive. Now this is wrong. Should be for everyine not their fault theres no loungers whether all incluive or not i seen people pay 24e for 2 beds and umberella x4 days if using that 100e through no fault of their own. People regardless all incluive or not and no room at pool should be entitled to free lounger. Spa is basic no water dispenser Beds rock hard. But overall experience was good.

Clean hotel and beautiful sunbeds . Loved the breakfast, but like a lot of the reviews say - not worth the all inclusive. Barely any drinks on the menu , especially for people who don’t drink alcohol . Most of the bar staff were great but like a lot of people have said , the older slimmer bar man was extremely rude . Reception staff need advice on customer service as they were extremely rude and even mocking us . Our all inclusive was supposed to have access to the beach bar , however we walked all the way there and realised it was having maintenance work until after our holiday - reception staff failed to let us know beforehand. The spa was great , gym needs updating.