Dukes The Palm, a Royal Hideaway Hotel

We had to move next door every other day to the neighbouring hotel for breakfast and dinner and there were unacceptably long queues.

I had an unforgettable stay at Dukes The Palm, and I can’t thank the team enough for making my birthday so special. From the moment I arrived, Nana handled my check-in with such warmth and professionalism. Everything was smooth and efficient, and I truly appreciate the complimentary room upgrade it was a wonderful start to my stay. While waiting for my room, Dana kindly offered us water and made sure we were comfortable. It’s the small gestures like this that make a big difference. The biggest surprise came when I returned from the beach. Marie and Bijay From Concierge had worked their magic and beautifully decorated my room at the very last minute. Walking into the room was such an emotional and memorable moment. Thank you both for your thoughtfulness and for creating such a wonderful birthday surprise. Dinner at GBR became another unforgettable experience thanks to Anil and the entire GBR team. They surprised me with a birthday cake and a wonderful celebration that truly made my evening extra special. A huge thank you to Anil and everyone involved for creating such a magical memory. The celebrations didn’t stop there! During breakfast at Maiora, Ines, Maidra, and the team prepared another thoughtful surprise. They presented me with a beautiful birthday postcard filled with birthday wishes written in different languages. It was such a unique and heartfelt gesture that I will always remember. The facilities were equally impressive. I absolutely loved the private beach, which was perfect for relaxing, and the stunning rooftop infinity pool at NH Collection offered breathtaking views and was definitely one of the highlights of my stay. To everyone at Dukes The Palm, thank you for your genuine hospitality, attention to detail, and for making my birthday celebration truly magical. Every team member I met made me feel welcomed and cared for. I can’t wait to return and create more wonderful memories with you all. Highly recommended! ⭐⭐⭐⭐⭐

Absolutely wonderful - from all the hotels on the Palm this was the best for indoor pool - beautiful views and gym was phenomenal with again views that were spectacular better than Atlantis Royale or any other hotel on the strip. Also Mall is across the road with amazing eatery and retail therapy

The rooms is so dusty The breakfast not delecious at all Bad smell in the room and hot . Less staff in the property

Service from all staff was very good. Unfortunately there was no USB charging capabilities in the room. Electrical plugs/adaptors was provided on request, but it did not contain the requested charging sockets.

Nice place, nice service, nice stuff putri is the best

Nice place Nice stuff Putri is the best

We had an amazing stay with the entire family and truly enjoyed every moment. The hotel exceeded our expectations in every way. The staff were incredibly kind, welcoming, and very accommodating, making us feel comfortable and valued throughout our stay. Their excellent service really made a difference and added to our overall experience. The whole family had such a wonderful time and created beautiful memories together. The atmosphere, hospitality, and overall experience were outstanding. We highly recommend this hotel to anyone looking for a relaxing and enjoyable stay with their loved ones. We will definitely come back again and look forward to our next visit!

I would rate this hotel a 3 star. Me and my partner booked this hotel as I heard many great reviews, when we arrived it was nothing but dissapointing. We checked into our room only for there to be issues with the bath/shower and AC not working. We asked for maintenance man at first but he did not fix the problem, instead he just looked at it and never came back. I then went down to reception to explain the AC issue on top of the bath/shower issue and that I was unhappy. The receptionists response was very hostile and said there were no more available rooms and I never like to complain as it is so this made me feel uncomfortable, I then had to explain I needed a new room immediately as I felt I was not being listened to. (The room was extremely hot for Dubai summer heat so no AC and a bath that’s about to fall through is just unacceptable!) Suddenly there were rooms available and we were moved straight away? I should not have to make so much of a scene to move rooms in the first place. No apology for the inconvenience from their end. New room was given and shower rain head doesn’t work, but me and my partner are not packing and moving rooms for a second time. We paid for breakfast for the 11 night stay and some of the days we have to walk all the way to the hotel beside ours for the breakfast. For a 5 star hotel I don’t understand why every morning I have to walk down to reception to see if breakfast is on in our hotel or the sister hotel. Staff at breakfast, security at lobby and house keeping were extremely kind! But overall I would definitely not stay in this hotel again or recommend to a friend. We were planning on moving hotels, but we decided to just stay until it’s over next week as it is inconvenient. We explained how it was an anniversary and big birthday before booking and If they could do something nice and nothing was done, despite multiple things on social media being posted about them doing nice things. It is never expected but even something as small as a chocolate in the room or a little note is always a special touch and looked highly upon. Not 5 star hotel quality or service.

I had spent amazing time with my daughter in this hotel and we’re enjoying our breakfast together and swimming together in pool and sea

I love the location so much, the view is amazing in the palm. Facilities are toooooo much. Many pools, amazing beach with beautiful view for all Marina. Thanks khaled mohamed, the Assistant front office manager and Shenouda, the Duty manager for you exquisite hosting and hospitality.

We are regular visitors to Dubai and travel there every year. We’ve previously stayed at Zabeel Saray and Jumeirah Beach hotels, so we were expecting a similar high standard at Dukes The Palm. Unfortunately, we were very disappointed. The hotel is in desperate need of a full refurbishment. Our room had a strong smell of cigarette smoke, which made it unpleasant from the moment we arrived. Before our stay, I had been told via email that we would receive an upgrade, but this never happened. The sunbeds around the pool were old, worn out, and dirty, and definitely need replacing. We also found the staff to be unhelpful and uninterested in resolving our concerns, which only added to our disappointment. Overall, this was not the quality we expected based on our previous experiences in Dubai. Sadly, we won’t be returning to Dukes The Palm and would not recommend it in its current condition.

Mansur is the guy i will like to meet again ,location was good service and the room quality of the room cleaning service was good i love it

We had fun, the room was clean, the facility was amazing, and the staff were really great We spent there as part of weekend staycation for me and my family and we really enjoyed our time

Friendly staff especially Stephanie and Asif . Super helpful , allowed us a late check out . Access to NK hotel as well was a bonus for us . Definitely worth the trip

Disappointing, didn't tell me I had to share with a sister hotel when booking, so felt very misled. Gym very hot, staff seemed fed up with constant complaints from many guests.

It was my Husband Birthday and i leave that as a note . We waited the car to be parked around 1 hour, and waited in the check in line around 1:45hour standing !! And then waited for our laguage to arrive the room 30min. All the day wasted in waiting . And the pool was closed , we decided to go to the nearby mall and waited for the car 45min. And one of them asked us to go walking in the hot weather and we refused. We come to celbrate and relax and the poor service makes us uncomfortable and angry , our weekend wasted . The pool is very nice but hotel service is the worst . I will pay double the price for better service . We checked out at 11am and they called 6pm asking if we leaved the hotel !!!! Are you serious ?

Dukes The Palm is one of the nicest hotel I've been to. They have great and friendly staffs, a good bed and amazing outdoor view and they have a family-friendly facilities. It will be amazing if you visit during the spring or before the hot season starts. They have infinite pool, beach, lazy river and play area for the kids. And also, they have spacious indoor pool on the 14th floor. The location is good. It is close to Palm Jumeirah Mall. And there are plenty of restaurants inside the hotel too. Thank you to Ms. Melody and Stephanie at the reception for making our check-in and check-out smooth and easy. The only comment I have is that, the TV should have an option to atleast mirror or cast our phone for guests like us that love to watch movie once inside the room.

I will choose your hotel, but please see what I told you about the food and the poor, slow internet.

Our stay was disappointing due to several service and communication issues. * Upon arrival, we were told by someone we believed was hotel staff (later identified as being from RTA) that the road to Dukes was blocked and that we could not park at the hotel. * We were directed to NH Collection, but were then informed that parking was only available for NH guests. * Attempts to call the hotel for assistance were repeatedly dropped, leaving us driving around with no clear parking solution. * After multiple calls, we were finally told that the road was open and we could access the hotel. * Check-in was extremely slow. We waited more than 1 hour in the queue and another 30 minutes to receive our room key. * Basic requests such as extra robes, slippers, and bottled water took several hours to be delivered despite multiple follow-up calls. * We requested these items around 9–10 PM but did not receive them until around midnight–1 AM. Because we were waiting for the delivery, we missed the opportunity to use the gym that evening. * The pool and lazy river opened quite late. It would be great if they opened earlier to accommodate guests who prefer morning swims or outdoor activities before the midday heat. The pool opened around 8–9 AM, while the lazy river did not open until 10 AM. * If I'm not mistaken, all pool facilities, including the indoor pool, infinity pool, and lazy river, closed at 7 PM. Combined with the relatively late opening hours, this significantly limited the time available for guests to enjoy these amenities. * No one greeted us upon arrival or offered assistance with our luggage, which was disappointing and fell short of the standards typically expected from a 5-star hotel. Overall, while the hotel offers good facilities and a pleasant setting, the guest experience was overshadowed by poor communication, long waiting times, and slow service. Addressing these operational issues would go a long way toward meeting the standards expected of a 5-star property.