Dreams Sunny Beach Resort & Spa(Ex. RIU Helios Paradise)

Best animation team specially victor elvira rumi maya boby Simon Deni

The Best Animator Team. Show and time spent with they was amazing. Good food, good Drinks, good everything.

Rumi and Vickor are the best animation People ever.

everything was awesome, especially the animation team!

Our family had a wonderful stay at this hotel, and we couldn’t have asked for a better experience. From the moment we arrived, everyone was warm, welcoming, and attentive, making us feel right at home. The hotel was clean, comfortable, and well maintained, and the staff went above and beyond to ensure we had everything we needed. One feature we especially appreciated was the service available through WhatsApp. It was so convenient to be able to message them anytime with questions, recommendations, or requests, and they were always quick to respond and incredibly helpful. Thank you to the entire team for making our family trip so enjoyable. We would happily stay here again and highly recommend this hotel to anyone looking for excellent service and a relaxing stay.

The hotel is brilliant adults only food was lovely the pool areas was fantastic it was so calm and peaceful during my stay that i couldnt fault it for anything the staff were lovely and always had time for you i shall be visiting again next year

It’s a very beautiful location, there are a lot of pools with different features which help you have fun. The atmosphere there is amazing, there is a group of wonderful entertainers who make sure you’re having fun. They are super nice and welcoming, as well as funny and helpful. They help you get out of your shell and have fun! The rooms are clean and pretty. The value is really good. The noise level isn’t high.

All perfect! Prefered Club recommended!!!

The animation team and personal is the best. We realy like this hotel. Thank you.

Our vacation was perfect! There was plenty of food with a great variety, although as a kosher family we had some difficulties finding suitable options. There were lots of large and fun pools, amazing shows every evening, and the entertainment team was very kind and friendly. Our kids and we enjoyed every moment. Thank you for a wonderful vacation❤️

We recently stayed at Dreams hotel it was going through change of name as we were there so it’s now called Alua sunny beach . There is sister hotel called Aluasoul and we have booked to come back with same friends and our adult children in September. This was our first time in Bulgaria and wow what a beautiful place . We had an easy flight , good experience in the air port good transfer although we were told we were last ones to be dropped off . However it’s only 25 minutes from airport so in total it was about 45-50 minutes. The hotel is huge but well thought out . Good spacious rooms we opted for a sea view and we were not disappointed. Fridge had water and one beer and two soft drinks inside , I think it would be nice to have these things replenished like in other places but it’s not a huge problem . If we saw a maid and asked for water they happily gave it to us or we had to go to the coffee /sandwich bar to get it . We read lots of reviews saying that the maids were rude /grumpy this was simply not the case at all. I think it’s more that some can’t speak any English or don’t maybe fully understand and why should they speak English I can’t speak Bulgarian , they were always very sweet to us and friendly and very hardworking. I also saw comments about other staff I can honestly say I didn’t find this again a language barrier is more the issue only one member of staff seemed a little uninterested and wasn’t overly welcoming or overly enthusiastic but she certainly wasn’t rude , this was when we checked in but when asked a question she answered . The hotel grounds are beautiful with amazing views of the sea from many areas . As it was early in the season 4th June there were many many sunbeds to choose from and I think even at peak times it would be ok due to the layout and amount so this has been well thought out . Pools were a bit cold to start with but really refreshing as temperatures were in the high twenties lots a well thought out pools although one was really really deep which I thought pointless as TUI could not stand to chat etc but I am on the short side but even taller members of our group commented on how deep it was . The beach was a short walk with lovely choice of sunbeds and umbrellas plus a great beach restaurant. The beach is incredible. Now FOOD we read soo many bad reviews we were concerned. Wow this hotel really excelled I am a very fussy eater and found many different things on every single mealtime I particularly like that they use chicken breast as I don’t like thigh and wings etc so I was very pleased . They always had beautiful salad’s , a Bulgarian dish , always pasta chips pizza etc and many fish choices plus plenty of meat dishes and all your usual buffet style food. Including delicious puddings and ice cream .No complaints from any of our party of 6 . I would definitely recommend coming to this hotel and I would return but I will try other places further up the coast but if I saw a good deal I would definitely return. I will raise a few things that were not a deal breaker and these are not complaints just things I felt need thinking about . *No where to get decent water ie proper water station or small bottles of water I don’t like the taste of water from the soda dispenser and I don’t think it’s hygienic especially if people are filling water bottles . I would much prefer a proper water station or have fridges stocked with small bottles of water to help yourself to . *The fizzy drinks on the bars were very very poor quality so not very nice and spoiled an alcoholic drink a lot of the time the fizz had gone or syrup and it just tasted awful . I didn’t expect this from a 4*hotel . *Small squishy plastic cups from pool bar I understand not having glass for safety purposes but a cocktail can not look nice or taste nice in a tiny plastic cup so I was very disappointed with the taste of the drinks ,the drinks from the restaurant were better quality and my party liked the beer and wine I don’t drink either but the fizzy drinks were better in here . *There was often a long queue at the pool bar as not many staff and this was annoying *There was a few things not open at all or opened just before we were leaving which also didn’t seem very fair the season was open we had paid and I felt they should of been available, the sports bar was closed the whole time , the pool grill/restaurant only opened near the end of the week and what a shame as great food and views for lunch in there , the restaurants that you could book were also only available on a couple of nights so we couldn’t go . *The entertainment is not great for adults fine for families and some things were watchable but it all ended at 10.15 pm it’s a good space wasted with nothing to offer guests until a bit later .This was disappointing as it was a fairly long walk to bars which I don’t mind but some evenings it would of been nice not to have to walk a long way , we did however find some cracking beach bars but it was pretty quiet as still quite early in season . We did walk as far as flower street to have a look and it was definitely crazy but still quite tame as the season was not in full swing . *The lobby bar had an outside part but a very very small inside area that lacked absolutely zero atmosphere and with unpleasant drinks made it not very appealing ( fine if you wanted wine or beer but cocktails or shorts it just tasted awful . They also don’t do any flavoured gin so I ended up buying a bottle in a local shop and having it with sprite in the restaurant . *we tried the land train that chocked us from bad fumes and they said to every single person no change so they were taking the mickey out of everybody , the bus was really easy and only 1 euro so this is the best way to go , we also got a taxi and they are also expensive and try it on too so definitely use buses We went to Nessebar which was beautiful and wished we had done the bus both ways . *The wooden boards which form the walkway to the beach which then meet the promenade were rotten in places and dangerous this really needs making better and you can’t walk that way past a certain time which is a real shame as it was a lovely stroll but we had to go up a side street and along the pavement on the side of a very busy road to get back to the hotel at night , it seems crazy , fix and make the beach walkway better and have security in the evening as this way is a much nicer walk back to the hotel . So to sum up this hotel is fabulous for so many things and definitely worth a visit BUT they need to look at getting better water on offer and use better cups and sizes and sort out the very low quality mixers and offer better quality spirits not even high branded just better . And they really need to offer more to do in the evenings and have areas that have some atmosphere, we would of been happy some evenings to sit and listen to a singer or band and drink some decent drinks until 11.30/12pm This is why we are giving the other hotel a try as it’s adults only and going towards the south end to see what that’s like . A beautiful area , great hotel in general, friendly people and we had a fabulous week . It’s somewhere that I think you will keep finding beautiful places and keep coming back . We also read about it now being very expensive as they have changed to the euro , well it’s not expensive but it’s probably a lot pricier for those use to Lev but like in all places ask first what prices are and look around as you will find something to suit your budget it’s still cheaper than a lot of places to eat and drink . I think I will come back to see if Alua sunny beach as it’s now called is better than Dreams !! Although there were only a few minor things I would like to see changed but it certainly would not stop me returning to this hotel , thank you for a great holiday .

Unfortunately, our breakfast experience was disappointing. Although breakfast is served until 10:00 AM, at 9:20 AM we were told there were no more waffles available, after my 6-year-old daughter and I had already waited in line for almost 10 minutes specifically for them. I believe that as long as breakfast service is still ongoing, the food should be replenished or at least managed better. I reported the situation to the reception desk, and the lady there told me she would speak with the management and get back to me. However, two days have passed and I have not received any response or follow-up, which only reinforced the feeling that customer concerns are not taken seriously. It’s a shame, because small details like this can really affect the overall hotel experience. Rooms are spacious and clean, beautiful pools, great location but for the issue we had..... Never come back

We have just returned from our second stay at Dreams, now known as Alua, and unfortunately our experience this year was very mixed. Firstly, the positives. The facilities, pool areas and beach are absolutely fantastic and remain the standout features of this hotel. The grounds are beautiful, well maintained, and provide a great holiday environment. However, there has been a noticeable drop in service since our visit in 2024, particularly considering we paid for Preferred Club again this year. Meal times were often pure chaos. Tables were not being cleared quickly enough for incoming guests, resulting in seagulls flying into the restaurant and making an already messy situation worse. We regularly noticed ants on tables, and overall the cleanliness standards were disappointing. What was most frustrating was seeing several members of staff standing together on their phones while tables remained uncleared and guests struggled to find clean seating. We raised our concerns with the restaurant manager, but unfortunately nothing seemed to change. The only solution offered was a reserved table, which completely missed the point. On our first visit here in 2024, staff members such as Yasmin were exceptional and always on top of things. Sadly, that level of service was missing this year. The food quality was okay and did the job, but it wasn’t particularly memorable or a highlight of the holiday. We also experienced issues with room service. As part of the Preferred Club package, the mini fridge should be replenished daily based on what has been consumed. This didn’t happen for the first five days of our stay. On several occasions, the room wasn’t properly serviced either, and we had to contact reception ourselves to request fresh towels and essentials. To be fair, during the final three days of our holiday, standards improved considerably and housekeeping ensured everything was maintained as expected. On our last day, we requested a courtesy room due to our late-night flight. The hotel was fully booked, so this wasn’t possible, which we completely understood. Instead, we booked access to Secrets next door for the day, and honestly, it felt like a holiday from our holiday. The atmosphere was calmer, the food was better, and the service was on another level. Staff were attentive, professional and genuinely seemed to care about guest experience. We stayed at Secrets last year and were already disappointed that we hadn’t rebooked there; after this visit, we are even more convinced that it would have made for a much better holiday. Alua/Dreams has the foundations of a very good hotel, but it is being let down by inconsistent service and a lack of staff engagement. The hotel appears to have become more expensive since our last visit, yet the service level no longer reflects what you would expect from a 4 or 5-star resort. Staff are the face of your hotel and create the first impression for guests. Investment in training, supervision and customer service standards would make a huge difference. Would I recommend the hotel? Yes, if you’re primarily looking for great facilities, a lovely beach and pool areas, and can overlook some chaos and occasionally dismissive service. However, if high-quality customer service is important to you, there are definitely areas that need improvement.