Dreams Corfu Resort & Spa

Feel quite sad writing this review as we returned to Hyatt Ziva/ Dreams after such a perfect stay last year. We’ve recommended this hotel to friends and family and actually feel abit embarrassed 3 people we know have booked it this year and it was just not as good as our previous stay. A few things have changed in the hotel (not sure if that’s related to the name change) - we did have a lovely holiday but for the amount you pay somethings just need improving. Last year the Ala carte restaurants were open at lunch and dinner, some were barely open the week we were there and we didn’t manage to get a reservation. The housekeeping was so hit and miss and on our last day we had gone two days with out a cleaner our glasses had accumulated and we called for fresh towels 3 times before they turned up. Just such a shame. I know there’s been a few comments on cleanliness and I do agree, some of the pools needed a really good clean and the lagoon pool is looking tired in places. One morning we got up and drinks were still on the tables near the beach not cleaned away! We spotted melted ice cream on a table at the sugar reef bar - 2 days later it was still there no one had cleaned the table!!! My husband commented that you expect to get up and the hotel be refreshed for the day and I’ve never stayed anywhere where there’s dirty glasses the next morning! However… the food was still 10/10 in the buffet and the views from our bungalow were great! It’s the most relaxed we’ve felt on holiday. It’s just such a shame the price has risen and the hotel is maybe lacking the staff to keep up with standards.

I don't usually write reviews but feel I need to express this for others. Certainly not 5* resort. It is NOT a beachfront hotel. The small section of sand has a climb in to the sea, you cannot walk in or paddle so not good for children. We paid over £11,000 for two preferred rooms for us an our adult daughter for 9 nights. The preferred club should be adult only. The narrow pools in the preferred area attracted teenage children with 6' lilos which left little room for other people. The other two larger pools were loud and and not relaxing and tbh, were not clean. The edge where the water came to the top was filthy and a lot of the area round the pool with the swim up bar was gravel so not nice to walk on without flip flops. The adult only pool was so small and just right next to the very loud big pool so not relaxing. We had no trouble booking restaurants as I spoke to Evelina in the Preferred Lounge who was very helpful. However, we tried to book 8.30 tables to avoid small children but on going to the Italian, we were asked to order our dessert at the same time as ordering the rest of the meal as the kitchen shuts at 9 pm. I feel that there should not be allowed tables of more than 8 to be booked. As the Seaside Grill which is scenic and beautiful became overtaken by large groups of families/friends who were allowed to book tables together. The Preferred Lounge had no atmosphere and was more like an airport lounge. Again, should be adults only as small children were allowed to be running around like a play park. Overall, I did not feel the Preferred Lounge offered much advantage over the rest of the hotel. This hotel attracts groups of families who are travelling together and thus lots of noisy, loud groups were everywhere. At one point, for a few days, a large area on the terrace of the buffet restaurant was roped off to cater for a large group who wanted to dine together. There was a blue slushy drink spilt on the stairs from the main hotel building down to the Preferred Lounge - this stayed for 3 days despite the fact that numerous members of staff were up and down all day and being reported. We had thought that we had booked at a time before school holidays but understandable, due to expense, many children are taken out of school so do not visit if you want a peaceful break. On a positive note, sunbeds can be found throughout the day. Feel I need a holiday to recover - a shame as had high hopes and very expensive.

This was our second visit to this hotel. We decided to return given a really enjoyable family holiday in 2024. Arriving at the hotel was a massive disappointment on this occasion. Due to flight delays, we arrived at the hotel around 01.00hrs. There was no staff member available to check us in at the Preferred Club check in desks so we all had to stand about reception whilst one member of staff struggled to check in five different groups of guests. There was no welcome drink offered, no cold towel offered and it really was a very poor first impression. No hotel information was provided at check in and we were basically charged the tourist tax and given a room key. Our room was as expected, Preferred Club double which was well appointed with a large balcony with lovely views over the water. There is a lack of surface space in the rooms to place items on. We didn’t utilise the lagoon pool and concentrated our time by the pool down by the water. The pool area was good, waiting staff were very good at taking drink orders and the bar staff were excellent. The Preferred Club pool area was fine albeit the pool water did look rather cloudy. We felt that was replicated in the other pools around the resort also. We managed to secure restaurant bookings on every night of our stay and generally speaking the food was to a good standard, we never had a bad meal in any of the restaurants. We only used the buffet for breakfast. The buffer can get really busy and for a hotel of this size, the buffet area is relatively small. The staff at this hotel are all polite and welcoming and genuinely appear to enjoy their jobs. Overall, another enjoyable stay at this hotel although I’m not sure we would return for a third visit.

We’ve just returned from a brilliant family holiday in Corfu, we’re a family of 4 with a 9yo and 7yo and stayed in a preferred club sea view room. The position of room was perfect as it was a short walk to the main hotel and buffet and a short walk down to the beach and infinity pool. The hotel is built into the hill so there were inclines and steps so if your mobility isn’t great this probably isn’t the hotel for you. The surroundings are breath taking. Staff were very attentive from start to finish, there was only a short transfer from the airport so ideal for families. The hotel was beautiful, modern, well maintained and clean. The rooms were spacious and the balcony on the preferred club sea view room was a great size. The hairdryer was fine but if you have thick or long hair you might want to take your own, also bring your own shampoo/conditioner, the hotel does provide these but they weren’t great. The preferred club option is as great, the kids loved using the lounge and the extra sun loungers would be a bonus during busy months. We stayed the first week in July, the hotel wasn’t full but it was getting busier as the week went on. We always managed to get sun loungers but the lagoon pool in particular was busier. We really enjoyed the food, the main buffet isn’t huge but it is definitely quality over quantity. Id seen a traffic light system shared by the hotel for busy times and tried to stay within the green or amber times. On occasion we visited during busier hours and it was slower. The only à la carte restaurant we used was the Greek, the food was nice but the service was chaotic. I forgot to sign in with our room number on the app so restaurants weren’t showing, once we signed in some options were available but some were still fully booked. A highlight of our holiday was the boat trip with Spiros, you book with him at the little jetty at the hotel beach. We booked the Corfu Old Town trip, really reasonably priced and great fun. We went down around 9:30am and booked a few days in advance. Highly recommend this! Kids club was brilliant, the two enjoyed it and I was surprised by how quiet it was! We would definitely book again, great balance of nice hotel and great for families. The only negative was the internet and phone line in room stopped working on three occasions, when we mentioned it to staff it was quickly resolved but there must be an underlying problem for it to happen repeatedly. Not a big deal but frustrating when tired kids want to watch their tablets. Overall great stay and would highly recommend to families!

Absolutely fabulous hotel, Amalia is absolutely amazing she provides an amazing and kind service every morning with all the family looking forward to seeing her at breakfast

This was our first All Inclusive experience so we were not absolutely sure what to expect. We arrived early afternoon and our room wasn’t ready so we were directed to a restaurant for lunch whilst it was finished. Once shown our room I immediately asked to change rooms as I was travelling with 2 teenage children and the family suite we had booked really didn’t have enough space for twin beds (nor was the second bed made up). I came down to Guest Relations and they moved us to a much bigger room where we all had space to move around a bit. We still had to wait for the second bed to be made up. Note: our Family Suite with Inland view was at the back of the main hotel. 75% of the view was lovely over the rear pool/trees but immediately beneath us was the staff entrance and storage area for air con units, food, etc, essentially an area screened off at ground floor level but not so well from 2 floors up. We just couldn’t afford the sea view option but in reality it didn’t cause any noise and we barely spent any time on our balcony. The mini bar was free and restocked daily. I wouldn’t say beds were re-made brilliantly but you could tell housekeeping had been. The air con and ceiling fan were appreciated. Lights in wardrobes, slippers and towels were all provided. The grounds are pleasant and well kept. Various activities were on in the rear pool and everyone was friendly. The pools open at 10am but a few people arrived early to collect hotel provided towels and sit around from about 9am. Just about enough sun loungers for everyone but often people moved around creating more spaces. We couldn’t use the app to book restaurants as it said no availability so a trip to guest relations got us a booking at each restaurant throughout our week long stay. We ate at the Greek restaurant which was okay, spacious but lacking a little in ambience. We also ate at the Seafront Grill but in all honesty the menu was limited, nothing appealed and there’s a bit of a wasp issue. They had tried to solve that burning coffee (?) but people had complained about the smell. We decided not to eat at the Italian as we eat that cuisine regularly at home. The World Buffet was actually the best option for us. So many places to sit, table service for drinks, food was varied and well stocked and although a busy environment, everything was delicious. We didn’t use the spa - at around €150 for a massage it was just too expensive. We used the bus to get to Corfu which was relatively easy, with some help from reception with a map. We also walked to the Marina for a look around and a drink and it was nice to see Gouvia, a much quieter village rather than a resort. Staff regularly offered drinks to those on sunbeds and tips weren’t expected. The kids played pool and went to the gym which they seemed to enjoy but most older teenagers stayed with their families in the evening playing cards etc. Yes it’s definitely more of a family hotel for younger children which means it’s busier and nosier (there are over 300 rooms) but there are plenty of quiet spaces to sit and relax. The hotel is under the outwards flight path of the island so you do hear and see the planes but there’s so much else going on, waterfalls, kids, music etc that it wasn’t a disturbance to us. After a week we’re were ready to head home, we’d eaten well, sunbathed and relaxed in the 30 degree heat - all of which was pretty exhausting!

We booked a holiday at the Dreams resort half way through the holiday the hotel changed to Hyatt without being told. Items in the room were not replenished especially the sanitary waste bags for the last 5 days after complaining to reception

I couldn’t fault this hotel. One of the best experiences in an all inclusive I have had. Food in buffet was so good. Staff very friendly and helpful. My bungalow was gorgeous. Service was impeccable. So impressed with the place.

We had a wonderful time here as a large group of 10 adults. My family had a family room which was large enough for the 4 of us. There was plenty of storage space and lots of hangers in the wardrobe. The buffet restaurant offered a variety of food and what I loved what that everything was so fresh and replenished constantly. We were always seated together which was great being a large group. Staff also brought you over your drinks and plates etc were taken away quickly. The seafood and Italian A la carte restaurants were a hit - food was tasty in both. We spent lots of time at the large swimming pool which is overlooked by the Adults only pool - there were lots of sunbeds available and a poolside bar which offered snacks and ice creams as well as drinks. The beach also had plenty of sunbeds and was easy to get too. The entertainment team are fantastic - special shout out to Georgio - such a friendly, warm and genuinely lovely person. Corfu Town was only a 25 minute bus ride - €2.50 each way. Reception staff gave us information on where to get the bus from and it was really easy to get to the bus stop from the hotel. We also when to the Achilleion Palace which was approximately a 35-40 min ride in the taxi which costs about €55 each way. The internal part of it was closed due to refurbishment but the outside and the grounds were really pretty. A couple of our group hired scooters and explored some of the island and visited some really beautiful beaches and explored some of the beautiful scenery of Corfu. Finally, the majority of staff here are very kind and welcoming and always available to help with any queries. They went out of their way to make a birthday celebration special, providing bottles of wine in both our room and at the table and also giving us a delicious birthday cake. The only cons for us were that housekeeping wasn't great and there were a couple of members of staff who weren't very friendly. That would not stop us returning in the future and we all would certainly recommend it to others.

Everything about our first experience of an all-inclusive holiday (via British Airways Sale) was simply wonderful. We didn't know how well we would like all inclusive (we had heard horror stories, not about Dreams/Hyatt, but in general about other guest behaviour with buffet food and drink and of course hogging sunbeds etc.), but this resort ticked all the right boxes from beginning to end. I don't think there was just one stand out thing, everything was top notch, the other guests (dressed for dinner, nobody over-indulged), the complex was spotless (grass cut, hedges trimmed, paths swept, no litter, happy and polite staff everywhere), excellent choice and quality of food and drink from main restaurant and specialty restaurants, availability of sunbeds, the Preferred Club lounge and separate pool (there were three others). Our Sea View Bungalow accommodation was really nice, very close to the beach, great waiter service around pools, and the bookable restaurants, plus the entertainment resident band were so professional. I am blown away by the whole experience. Although as a retired couple going in June (before schools broke up) was delightfully less busy, and the Corfu Airport had suspended to the EES System at Passport Control (Arrivals and Departures) so no existent queus (thank you Greek Government).

Five star hotel and they couldn’t provide a duvet! Booked 2 rooms for 3 adults and 16 year old asked for 2 beds in the 1 room upon checking in. They said yes but when we went to room only 1 king size bed. Asked again and they made a sofa chair into a small bed. But put no pillows or duvet. This was at 1am in morning by this time. Returned to reception again and told nothing could be done as housekeeping leave at 11pm daughter then given a cot duvet for the night!! Spoke to manager next day. Told could separate bed into 2 beds. Returned to room later still not done. Just a bigger duvet put on sofa chair. Then told going to move us room. But informed no rooms available unless we pay 2500€ extra. Still unresolved as manager walked away when talking to us!

The hotel is very aesthetically pleasing. The staff cannot do enough for you, all so welcoming. The rooms are clean and well equipped. The hotel is catered for families, lots of young families all enjoying their holidays around the pool and beach. The food was great, advise to book restaurants as you get there for the duration of stay as they do get booked up/ booking system didn’t really work. We would definitely go return, beautiful vibe of a hotel!

Fabulous resort, very friendly and helpful staff, 10/10 for everything, could t find fault with anything at all, will definitely visit again

Love this place staff are very friendly and can’t do enough for you. From the minute you check in you feel very welcome. Anything we asked for was no trouble for them.

We have visited this hotel 4 times previously and been delighted with the overall experience, however the hotel now comes under the Hyatt brand and has been “Hyattised” where services seem to have been streamlined. The hotel still has a fabulous location looking out over stunning scenery and is generally okay but certainly not a 5 star hotel. The cleanliness of the hotel is excellent and rooms are good but the housekeeping is a little more haphazard our room was not serviced for two days until brought to attention of the “Customer Service” team, quickly resolved but not what expected from 5 star! The staff are friendly and very hard working, but seem to be under resourced to deliver the promised standard. As Preferred Guests we had use of the guest lounge, predominantly two ladies looked after the lounge when it was always well stocked clean and comfortable, however on their days off the lounge seemed to be abandoned for staff cover, where drinks ran out, small buffet offer not refreshed, refrigerators completely empty with tables stacked full of the used dishes and glasses used by previous customers. Again on three occasions brought to attention of Customer Services, with the subsequent arrival of staff who appeared to have been drafted in from other duties. It should be a hotel management responsibility to review service delivery not as result of guests having to intervene and complain. The hotel has an app that supposedly allows guests to manage service requests and additional “à la carte” restaurant bookings. During our stay the request to “restock minibar” disappeared from the app altogether apparently without the knowledge of the customer service team. However it is the restaurant booking that makes the app completely pointless… it is virtually impossible to make a booking indeed the process seems shrouded in mystery as to how to actually achieve a reservation and commonly commented by fellow guests that they had not been able to use alternative restaurants at all during their stay. The food offer is acceptable but from previous experience has reduced in range with obviously cheaper alternatives featuring. Gym is reasonably well equipped but in a basement area that would benefit from more fresh air. Whilst a lot of negatives the holiday was still enjoyable but becoming increasingly obvious that areas are more focused on cost efficiency which appear at odds with the premium price and 5 star claims

I recently stayed with my husband, our 6 month old and my parents. We had a really nice holiday at Dreams and would certainly recommend to families looking for something very child-friendly, whilst also having that more high-end feel. We really enjoyed the food and drinks. The buffet food was of a very good standard and there was plenty of choice. It’s not advertised, but they offer puréed veg for babies, you just have to ask your server in the restaurant. We read a lot of complaints here about the à la carte booking system before we travelled, but we managed to secure two reservations during our stay (one via the app, one via the guest services team). The alcoholic drinks are branded spirits (Johnnie Walker, Bacardi, Jim Beam, etc.) which was a nice touch and the cocktails were very good. Service was a bit slow around the pools and beach, but we had no problem getting them ourselves. There were no issues getting a sunbed in the mornings for 4 of us and there didn’t seem to be many people reserving them before breakfast, which was nice to see. We found the lagoon pool to be very cold, no matter how hot the days got, so I’d bear that in mind, especially if you plan on taking small babies in the pool as it was too cold for ours. The infinity pool was a much better temperature, but naturally became quite busy later in the day. The coffee from the coffee bar was of a much better quality than what is served in the restaurant, so I’d recommend grabbing a coffee there before or after breakfast if coffee is your thing. The hotel is set on a bit of a hill, so there are quite a lot of slopes and steep areas when walking to/from the lobby and the main restaurant, but it’s quite manageable. Overall I would recommend the hotel to families, especially those with babies as they really do have a great setup. I would probably not come back if it was just my husband and I, as there are a lot of families and not personally somewhere I’d find relaxing for two people. I would also not rate the hotel 5 star, it’s more like a good 4 star, but I would definitely stay again.

My family and i have just returned spending a week at this beautiful resort. We visited the same time last year, and have had amazing experiences on both occasions. Our host Catarina was so welcoming and made everything flow so smoothly. All the staff here at dreams are incredibly friendly and have impeccable communication skills. Aggeliki the lovely lady on reception was a joy to talk to whenever i passed by and all the restaurant staff were fast and efficient. Not a bad word to say about this resort, me and my whole family highly recommend staying here if you are ever visiting corfu. Thank you so much to all the dreams family we appreciate you!

We arrived at the resort today and our first impression has unfortunately been disappointing. The restaurant booking system is extremely disappointing. We arrived today and found that there were no available à la carte restaurant reservations for the entirety of our stay via the app. Since arriving, we’ve spoken to several other guests who have experienced the same issue, with some unable to secure a single restaurant booking during a two-week holiday. This is particularly frustrating because the buffet offering is, at best, average and certainly not what we expected from a hotel at this price point. What makes matters worse is that Preferred Club guests appear to receive automatic access to restaurant reservations, leaving standard guests at a significant disadvantage. Dreams should seriously reconsider advertising the à la carte restaurants as part of the standard all-inclusive experience if they are effectively unavailable to book. At approximately £450 per night, guests should have a realistic opportunity to enjoy all of the facilities being marketed. Unfortunately, the issues started at check-in, where reception incorrectly calculated our tourist tax and later contacted us requesting additional payment. During that same interaction, we asked for a changing mat for our child, but this has still not been provided. We’ve stayed at several Dreams resorts previously, but this has been the most disappointing start to a holiday we’ve experienced so far.

Second stay here Absolutely amazing Different level to other 5 star resorts Highly recommend Would stay again Everything was exceptional Resort is great Food and drinks amazing Corfu is gorgeous