Double Tree By Hilton Sharks Bay (ex. Hilton Sharks Bay Resort)

had a lovely time at this hotel. facilities are fantastic, was particularly nice to be able to get sun beds every day without an early dash. pools are large and quiet, great if you want space to swim or play with the family. Shout out to Ibrahim Hassan, the pool lifeguard, so welcoming and friendly, great job looking after guests and keeping the pool safe and clean. hotel room was large and beds very comfortable, great nights sleep every night. shout out to Gaber Ahmed the cleaner, could not be more friendly and keen to do a great job. really impressed with how passionate the staff are to see guests having a good time, really adds to the experience. definitely recommend this hotel for those looking for somewhere to unwind and enjoy a peaceful time. trips out included quad biking, camel riding and water sports, all of which were excellent.

we thoroughly enjoyed our stay at the double tree!! staff were attentive and kind, excellent entertainment during the day and night and a fabulous pool.

Absolutely lovely hotel, staff all lovely, very clean, food excellent. Absolutely no complaints.

Well we turnt up here at 1am first night.it started in a bad way we were given our room which was mountain side, and to be totally honest we wasnt happy the buggy ride and my girlfriends face said it all we were drove from a lovely reception up and around the front along a road with very dated tired looking buildings on our left , on the right it was looked like a sewage treatment place,then lumber yard,and building site, we were the guided up stairs to this room. From walking in i wasnt happy, the room was ment to be deluxe but very dated, it was a big room but the bathroom was similar with discoloured mastic not very clean to my standard.fixtures and fittings were the same. I sat their with my girlfriend and said we have to stay here for 10 nights!!! Well thats not happening i can assure you that, the balcony looked over lush greenery and the pool but the room was like 90s butlins id say 2/3 stars i didnt sleep that night emailed hotel never to this day got a replie !!! Anyway in morning we went to reception i voiced my concerns not only regarding the distance from main hotel , beach, the state of the room and how unhappy not only my girlfriend was but also me. They offered 2 other rooms both were beachside and a totally different standard to mountainside which totally changed our mood we opted from the room close to the beach which was a 2 min walk at most the room was clean upto date and perfect for us sadly I had to pay 180 usd for the pleasure but if it made my girlfriend smile then it was worth every penny. Now let's get to the positives the staff have all been amazing happy kind and welcoming from pool staff cleaners restaurant staff chefs bar staff i couldn't fault anyone the restaurant always had a massive display of food beachside I loved the poached eggs for breakfast fruit and yogurts after a few days he had 5 eggs cooking as soon as we walked in. he was a very nice man , quite educated and interesting to speak to via google translate. 5 stars to him the pastries in the morning were epic id say 20 plus different ones ill attach pics but every day from breakfast to dinner I went out full happy and enjoyed it I struggle with loud places so we went soon as it opened as I felt more relaxed. Now the pool beachside was clean well staffed and a great place to unwind get a tan and have a swim. The local alcoholic drinks were poor in my eyes the only drink that actually tasted strong was the gin! Which i dont like but girlfriend had a few, beer was ok. I never got drunk though in 10 days but I didn't come here to get drunk ......... now the best things the beach staff were great fresh towels on the whole complex you would never struggle to get a lounger or a cute pod to lay in so on our very first walk down to the beach we were greeted by a empty beach at 7am but such a great kind caring happy relaxed lifeguard called Muhammad this man works very hard in 40 degree heat he was not only so helpful but such a lovely man I liked him from the first minute hes the sort of friend you make for a lifetime, he showed us where to go helped us with our snorkeling equipment and was just a very kind man he even got me a coffee and let me sit with him and chat which was great the snorkeling at 7am was amazing it was quiet and the display of fish at this time was right up there we saw parrot fish so many different butterfly fish massive giant travallis jack fish, 4/5 different trigger fish puffer fish a huge 4 metre across id say eagle ray a few devil rays and on one morning we saw a huge moray eel but all in all I could not fault the experience 5 stars for that i bloody loved it but later in the day its very busy so id suggest early mornings to experience what we did.it wouldn't of been half as good without (Muhammad) my brother from another mother he was the lifeguard on the jetty. id be lying if I said I didnt miss him and his smile he works so hard everyday and still smiling, he looked after us very well and we treated him the same .if you meet him say hi from Adam and Emma and show him some love as hes everything you need as a staff member and such a great swimmer he took us both out in the water and held my hand as im not the best swimmer through mobility problems and pulled me around like a rocket my girlfriend who is a great swimmer couldn't keep up lolol but it was the best part of the holiday if you go here and cook around the pool you have missed out bigtime id give it 20 stars in my eyes and please be kind to the staff they work so hard and deserve kindness and respect and tips (dont be cheap) they deserve alot more especially Muhammad. The cleaner of our room was a kind soft spoken lad his towel art was epic I use to each morning recreate one for him which wasnt anything like he created but I like being funny which he enjoyed and a massive big shout out to my friend ebbi he was a lifeguard on the beachside pool and a massive arsenal fan he shouted out arsenal to me every morning as I wore a different arsenal shirt every morning to breakfast and once again what a kind funny caring happy man I spoke to him alot he also works very hard and deserves alot of credit in his role 5 stars for him he put out towels out opened umbrellas if we needed to and was very vigilant with caring for the guests and keeping the pool safe another man I will definitely miss seeing because of who he was as a person and how he treated us both and a big shout out to mustafa from bobos watersports he was such a lovely funny outgoing friendly man loved sneaking up on me and flicking piece of grass on my ear to wind me up thinking it was a fly pmsl greeted me with a smile and shout of mr Adam lolol he arranged a private snokerling trip which was amazing especially seeing a huge pod of dolphins which was worth every penny the only person that irritated me was a man called milo from the tattoo place (not part of the hotel he was like a fly didnt take no for a answer and didnt stay true to his word regarding my gfs henna tattoo and had to badger him to get 10 usd change the so now ill give you ratings for the hotel upto 5 stars Beachside rooms 4/5 Mountainside rooms 2 Food in general 4/5 Facilities 5 stars Staff 5 stars Muhammad ebbi 10 stars sorry but I loved them guys from the off Alcoholic drinks 2 stars sadly didn't like the spirits at all or cocktails couldnt taste much alcohol at all beer was fine but im not a massive drinker Snorkeling 5 stars loved it Grounds of hotel 5 stars Dive centre 5 stars Bobos watsrsports 5 stars Reception staff 5 stars Restaurant staff 5 stars Buggy/ bus staff 5 stars Cant really rate mountainside as didnt really go there apart from the restaurant which is like beachside but bigger the outdoor bbq meat was lovely so id rate it 4/5 stars So all in all id say come here book beachside and have a great relaxing funtime with great staff lovely rooms and some of the best snorkeling you will find for the money we paid. Great memories made and gained 3 friends in ebbi Muhammad and mustafa we will be back i can assure you there

Lovely clean hotel. Can not fault the food. Rofaida at the front desk was very helpful. Would come here again

Bad Experience with a Hilton Group!!! ​[Positive Review Section] The staff.. namely Abdelrahman, Ahmed Khozami and Mohamed Hassan from Front Desk, Waleed from Lobby bar, Mina from Brach bar, Ahmed from House keeping, all Bistro staff were helpful and supportive, with smiley faces... ​[Negative Review Section] Hotel Management!!!! ​We spent 2 hours at check-in waiting for our rooms to be ready, giving we arrived at official check-in time (3pm), it was obvious that is related to operation management and less staff at front desk (just 1 person handling all guests requests and calls) ​Keys were not avaialble for long,, bracelets were not available for hours, and we had to get other category bracelets till the day after!! These are simple equipments that has to be avaialble 24/7 with no execuse! ​Conceirage!!! ​Less workers, we had to wait for long to get our luggages carried to the room, at checkout our luggages were Thrown at the hotel entrance Under sun heat for 30 minutes!!!!! ​In breif, it was not a VALUE FOR MONEY,, This is not a Hilton Standard by all means! ​I would say simply that was my WORST EXPERIENCE with Hilton Honors group!

Khaled ahmed great lifeguard and great ser I've in the morning when putting towels out

Really lovely hotel animation team are brilliant. The activities are great. Food is amazing. lovely and clean.. Like to make a special mention to Zeg Zeg who is friendly and engaging! Brilliant entertainment!

Great staff - Mohammed Ismail really looked after us! Beach - isn’t great if you’re looking for a beach to relax on.

I had a very disappointing experience at DoubleTree by Hilton Sharm El Sheikh. We arrived at around 2:15 PM after nearly 7 hours of travel and had booked two rooms. Unfortunately, neither room was ready at check-in. We didn’t receive the first room until 4:30 PM and the second room until 5:30 PM. After such a long journey, this was extremely frustrating and unacceptable. In addition, the hotel did not have enough room keys available, which created even more inconvenience. They also ran out of All-Inclusive wristbands and gave us temporary regular bracelets instead. Later, we had to return to the reception ourselves just to exchange them for the correct All-Inclusive bracelets. Another major disappointment was the All-Inclusive package itself. Not all of the restaurants on the property were included. After making a dinner reservation, I was surprised to find out that the restaurant required an additional charge. This is not what I have experienced at other All-Inclusive resorts and was very disappointing. The hotel did upgrade both of our rooms, and I appreciate that gesture. However, it did not make up for the poor service and the significant inconvenience we experienced during check-in and at the beginning of our stay. Overall, the check-in process was poorly organized, and the lack of preparation, along with the unexpected extra charges for dining, significantly affected the start of our vacation. Unfortunately, this was a very disappointing experience and not what I expected from a DoubleTree by Hilton property.

Had a very nice time at the hotel. The room service assistant hassan gad was very friendly and made the experience very welcoming

What an amazing holiday! This was our first time visiting Egypt, and it definitely won't be our last. The hotel was absolutely beautiful, and every member of staff was fantastic. They couldn't do enough for us and made us feel so welcome from the moment we arrived until the day we left. Our room was cleaned every day, with fresh towels and bottled water provided daily, which was a lovely touch and always appreciated. A special thank you to Zak from the entertainment team. He was absolutely brilliant with the kids and even made their nannan feel included and welcome. His energy, enthusiasm, and kindness really made our holiday extra special. Thank you to everyone for making our first trip to Egypt so memorable. We had an incredible time and can't wait to come back!

My partner and I have just come back from a week at this ‘Hilton’ Hotel. This is nowhere NEAR the standard of a Hilton. We arrived around 11pm as our flight had been delayed, sat in the mountainside wing reception to check in for about 30 minutes, surrounded by mix-match furniture with suspicious staining. We asked if we could use the late arrivals dinner (ends at 1am) as we were delayed but we were told we ‘could not be fed’ as that was only allowed for mountainside guests (we were staying beachside). Already starving, so arrived to our premium room (with no balcony??) and ordered room service, which wasn’t the most expensive but quality was poor. At check in we were told we were in a ‘quiet area’. Our room was next to a block of rooms that were being constructed, with constant noise, and the construction workers making myself very uncomfortable whenever i left the room. Housekeeping was great, tip and you’ll get more than the two bottles of water they leave in your room per day, along with very sweet towel animals/art. Best attribute of the hotel. We found the restaurant staff extremely rude, only showing guests any sort of politeness if they were given money. Correct me if i’m wrong but shouldn’t you tip AFTER good service, not before? The staff were constantly pushing in front of us at the water/juice station to bring their special tables their drinks, so very impolite. The alcohol at the bars tasted like rocket fuel, pool towels with holes in, and of course being attacked by angry crows. Not enough selection for food, and nothing labelled for ingredients/allergens. My partner and i both suffered from food poisoning on our last three days, it was either ron the food or the pool water that we kept seeing crows defecate in.

We had the most amazing holiday at double tree!! All the staff were absolutely fabulous, especially the entertainment team. They were all so kind and full of life everyday. Thank you so much to them all, we truly felt so at home. The hotel was super clean and fresh. We will most definitely be back !! Thank you 🫶🏼

Fantastic room on the beach side of the hotel. Buffet restaurant served daily was great. The pool area is nice. The jetty to enter the sea is a little small. Overall a nice stay.

Updated review: Unfortunately, this hotel is nothing like what is shown in the brochures and promotional photos. Having stayed at several other hotels in Sharm El Sheikh at a lower price point, I can honestly say we have enjoyed far better facilities, food, and drink options elsewhere. The rooms are extremely dated and in desperate need of refurbishment. One of the biggest issues was the air conditioning, which appears to operate on a motion sensor and switches off when there is no movement in the room. This made the room uncomfortably hot throughout the night and significantly affected our sleep. Even after adjustment from the maintenance team, the room temp never fell below 23 degrees which was still far too warm. When we first arrived, the food was another major disappointment. The buffet offered very limited choice, and the quality was poor. The Asian à la carte restaurant was no better, with a restricted menu and little willingness to accommodate guest requests. However, following our feedback, I feel it is only fair to recognise the significant improvements that were made. Hilton's Head Chef, Mohammed, personally took the time to speak with us, and together with his team—particularly Head Chef Amr at the Mountainside restaurant—they went above and beyond to ensure we were satisfied with every meal. They were consistently friendly, approachable, and accommodating, always checking that we were happy and offering to prepare alternative dishes if the buffet selection was not suitable. Thanks to their genuine commitment to guest satisfaction, the food improved significantly, and we left every meal feeling full and satisfied. We are extremely grateful for the way they handled our concerns and completely turned this aspect of our experience around. The only reason this review is not lower is because of the fantastic staff. Ahmed El-Hadry, Mai Saleh, and Hussain Ahmed in the restaurants were consistently attentive, friendly, and went above and beyond to make us feel welcome. We would also like to thank Ahmed at the Waves Bar, Chef Mohammed, Head Chef Amr, Chef Nagey, and lifeguard Amr, who were always cheerful, hardworking, and genuinely cared about ensuring we had the best possible experience. The staff are a credit to the hotel and deserve recognition for their efforts. Although I still believe the hotel falls below the standard we expected from a Hilton property due to the condition of the rooms and some of the facilities, I also believe it is important to acknowledge when a hotel listens to feedback and acts upon it. The response from the chefs and restaurant team was exceptional and made a genuine difference to our holiday. We are very grateful to all of the team members mentioned above for their professionalism, kindness, and dedication.

Such a lovely holiday. Hotel is beautiful. Cannot thank all the staff enough for the level of detail they put into the customer experience. Restaurant, bar, cleaners, animation team, everybody involved has made this such a great experience. Shout out to Diego and Marci too, such friendly people was lovely to see.

Such a lovely holiday. Hotel is beautiful. Cannot thank all the staff enough for the level of detail they put into the customer experience. Restaurant, bar, cleaners, animation team, everybody involved has made this such a great experience. Shout out to Diego and Marci too, such friendly people was lovely to see.

The hotel was clean, the food was delicious with plenty of variety, and the evening entertainment was fantastic every night. The whole animation team did an amazing job creating a fun, friendly atmosphere and making sure everyone had a great time. A special thank you to Marci, who was absolutely outstanding. Her energy, enthusiasm, and friendly personality made every activity so much more enjoyable. She always made everyone feel welcome, got people involved, and worked incredibly hard to make every day memorable☺️. Marci is a real credit to the animation team and one of the highlights of our holiday. We can’t wait to return, highly recommended🙏🏼😁

The hotel was clean, the food was delicious with plenty of variety, and the evening entertainment was fantastic every night. The whole animation team did an amazing job creating a fun, friendly atmosphere and making sure everyone had a great time. A special thank you to Marci, who was absolutely outstanding. Her energy, enthusiasm, and friendly personality made every activity so much more enjoyable. She always made everyone feel welcome, got people involved, and worked incredibly hard to make every day memorable☺️. Marci is a real credit to the animation team and one of the highlights of our holiday. We can’t wait to return, highly recommended🙏🏼😁

We had a great experience at the DoubleTree Hilton Sharm El Sheikh. We stayed on the beachside of the hotel, which was absolutely beautiful. The rooms were very clean and left towel art every day, which we loved and appreciated. You are able to get buses up and down the resort to make it easier in the heat. The pools are very spacious and there are always sunbeds. The entertainment team, especially Diego and ZigZag are great and had activities throughout the day that all ages can participate in. All staff throughout the hotel were very friendly and accommodating. The food was different every day and was a super standard. Both the Asian and Mediterranean A La Carte, had amazing food! We spent a lot of time in the Q-Bar and the staff there were great also. Overall great experience.

The beach side is fantastic the mountain side is very run down id say forgotten about

Bartenders are very rude. I will not recommend ! who they think they are. We pay for and when you ask for a beer he pull his face. Was this about?

Have literally just left the restaurant and was looked after by the lovely gentleman Abdelaziz Aly, the food was genuinely the nicest food I’ve eaten since I got here. The service provided by Abdelaziz was exceptional, he is a true asset to this hotel chain. He deserves a payrise ! Oh and not forgetting compliments to the chef !!

One of the highlights of our all-inclusive holiday was the entertainment. There was always something going on throughout the day and evening, creating a fun and lively atmosphere around the resort. The entertainment team and especially Abbie worked incredibly hard to keep guests engaged with activities, games, and shows, while remaining friendly and approachable. The evening performances were particularly enjoyable, featuring a variety of live music, dance shows, and themed events that catered to all ages. The quality of the entertainment exceeded our expectations and added so much to the overall holiday experience. Whether we wanted to join in the fun or simply sit back and watch, there was always something to enjoy.

Rofaida was really helpful and fabulous with the services. Our room was nice and the food was amazing. The facilities were also really good. I’ll recommend the hotel for everyone.

The food was perfect. Everything was great at the beachside.

hotel is fabulous in terms of the facilities and location, the food is average, the entertainment team however was not very good. we thought they weren’t very friendly and a bit unprofessional

Some parts are really good and other bits just not great at all. Hotel itself is nice. Rooms clean, pools good, location good. Reception staff are always really friendly whenever we needed anything. Also Mostufa in the restaurant was brilliant always attentive and genuinely one of the best staff members we came across there. Food was a bit hit and miss. Some days we enjoyed it other days not really but to be fair thats kind of normal with all inclusive places so wasnt a huge shock. The entertainment got repetitive pretty fast and felt like the same stuff over and over and after a few days even the guests didnt seem very interested anymore. But there was one staff member Abbie that stood out for the wrong reasons. We overheard inappropriate comments being made by her and conversations which were not what you want to listen to on holiday. Just felt really inappropriate and a bit strange if im honest. Me and my family were sitting there thinking why is this even being talked about so loudly. She also came across quite rude a few times. She was very loud and her attitude was poor. It definitely didnt make anyone want to get involved. We felt the need to avoid her when we saw her approaching. I would describe it as inappropriate around families maybe suited to a low budget party holiday hotel for young people but not here. Overall it hasn’t been a terrible holiday. There were definitely positives and people like Mostufa and the reception team deserve credit. Just feel like the animation side needs improving because repetitive entertainment is one thing, but when staff are acting like that as well it makes the whole thing feel a bit worse than it should.

We had a wonderful stay at this hotel. The property was beautiful, well-located, and everything was highly comfortable. A special shoutout to the housekeeper, who did an outstanding job every single day. He was polite, efficient, and left our room absolutely spotless and perfectly organized. The excellent service from the staff made our experience even better. We highly recommend this hotel!

I don't even know where to start , the entire way that the hotel works is complete nonsense , just a few things to show everyone what I'm talking about, keep mind we went with the all inclusive deal : - I was switched from the mountainside to the beachside , because our package was for that , the day of the switch , the guy at the front desk , has 0 soft skills , (abdelsomething) wanted me to leave my infant child who was falling asleep in the restaurant, because he could not give me the new room , while my things were still on the old one ( this was at 22 o'clock) nobody was getting in or out at that time, after the guy listened finally gave the room to my kid and my wife while I was grabbing the things - After the switch , they took 2+ hours to bring the child bed and I had to go down to the reception once again for it to be delivered - The restaurants in the hotel are limited to one voucher per person, meaning that if you really like one of the restaurants, you have to pay to go again. - The "All-inclusive " options , just goes till 0:00, it's not that the bar doesn't serve you anymore, it's just you pay if you want to drink - A bottle of water on the room , is free , if you asked at the bar , it's charged , they give you glasses of water from a dispenser that is not working properly and the water is warm as tea water. - The doubletree is famous for its cookies on the reception at check-in, we were not given any, and when my kid asked for one , because he saw every where the ads for it , they gave on, but almost as a favour, with that arrogant attitude. - At the swimming pool on the mountainside , on the slides , my kid(4 years old ) went down the slide a couple of times , and only after that , after being able to go down the slide , and swim away, the lifeguard lady, decided that the boy doesn't know how to swim and had to leave the pool, even though he was with an adult with him - The cleaning team , decided that 8:30 in the morning was the perfect time to try and enter the room to clean - The first day, the food that is served on the pool bar on the mountainside , at 4 o'clock , ran out one of the options... at 4 clock! Launch ends at 15... - on the beachside the place where the afternoon food is served , is a 5 minute walk and down on the beach, when I say down on the beach is not like down the road , is literally down, you need to go thru a ramp , that puts you on the bottom of the beach to eat , so you have to do a 5 minute walk , go down to the beach , and another 5 min walk up if you're in the pool, of course that results in most people not going to eat - The ice-cream offered at the bar , is barely eatable, of course they have a paid option - The guys at the poolside bar , are on another level, another level of bad, they are only nice and smiley either if you tip, or you're a woman that is apparently alone - One of them had the audacity to make a move on my wife..... - At a certain point we asked for a spoon to feed the kid a yogurt, and since the restaurant was being cleaned , a staff member, wanted us to go from the restaurant door , to the room to ask room service to take a spoon to the room, we were right there, at the restaurant gate, there was people inside the restaurant, there were spoons right there at the restaurant... go figure - Every 5 minutes or so , you're offered something to buy, massages, henna tattoos , Beauty treatments , photos etc etc etc - The pool closes at 18:30... on a country where the sun shines till late and at that time is still around 28/30° - Our room had a leaking faucet , a leaking toilet flush, and a shower glass door that scraps on the stone on the ground and doesn't close, which I didn't call and want nobody , because I wanted to see how bad is the communication between the staff, which is non-existent, because the room was like that for the entire week! - And to put a cherry on top of the cake , last day, we were leaving early, 6:50 in the morning, I asked in the reception if there was an option for early breakfast or something, the guy said - yes, room number please? I gave the room number , set the time for 6:30, guess what? It never showed up, we had to go down , bags in hand to ask for it , which was brought to us 2 min before the bus arrived The only good part of this hotel is the comfort of the bed , and the restaurant staff from the beachside , all of them were exceptional! From the waiters to the hostess, to the head waiter, to the chefs , everyone deserves a raise for being so nice in a hotel that seems to fail in everything else. They make things so very complicated, for people that are supposed to be easy going that are on vacations Overall a bad experience, only a few good points , amongst everything that is wrong, definitely not worth to spend your money here

Really good experience at Doubletree. Staff was great and entertainment team provided activities throughout the day. Abbie was lovely and helped us out a lot. Facilities were clean and the there was a wide range of food included in the buffet.

The chef that cooks the eggs ( Hussain) deserves a special mention as his personality and work rate was second to none and he had so much to do on his own and always excelled when needed, he always had a smile on his face and his English was very good too ! Nothing was too much and delivered perfect food every time, a credit to the hotel !