Diplomat

I was genuinely disappointed with my stay at Hotel Diplomat. In my opinion, this property is nowhere near a true 5-star hotel. Having stayed at many luxury hotels around the world, I would personally rate this hotel closer to 3.5–4 stars. The biggest issue was the air conditioning, which simply did not work properly. The thermostat allowed us to set the temperature as low as 17°C, but the room never got anywhere close to that. After our first night, I called the front desk and was told that the air conditioning "takes time to work." I'm sorry, but no properly functioning air conditioning system should take 8–10 hours to cool a room. Throughout our entire 4-night stay, the room temperature remained between 21–22°C, making it uncomfortably warm, especially at night. Our room wasn't even facing direct sunlight. The hotel's solution was to provide us with a fan, but that is simply not what I expect from a property that advertises itself as a five-star luxury hotel. Another disappointing experience involved the restaurant staff. We ordered Uber Eats and wanted to enjoy it with two friends who were also staying at the hotel. We politely asked if we could sit in a common area, but instead we were met with a rude attitude and were told we could not eat there. There was no alternative communal space offered. The interaction felt unnecessarily unfriendly and lacked the hospitality one expects from a luxury hotel. Cleanliness was also below expectations. There was an excessive amount of dust on the door hardware in our room, particularly around the door handles and fittings. It honestly looked like those areas hadn't been cleaned in months. Details like this matter in a hotel that markets itself as luxury. The positives were the excellent location and the front desk staff, who were friendly and professional during both check-in and check-out. Those were the highlights of our stay. If you're looking for a true luxury experience in Stockholm, I would recommend spending a little more and staying at the Grand Hôtel Stockholm instead. We visited for dinner, and the difference in atmosphere, service, and overall five-star experience was immediately noticeable. Unfortunately, while Hotel Diplomat has a fantastic location and beautiful historic building, the overall experience fell well short of what I expect from a five-star hotel.

Incredible location. Great hotel. Excellent gym. The breakfast and staff at breakfast are awesome. Shauna and Reza go the extra mile.

We had a wonderful stay at Hotel Diplomat. The location is absolutely perfect—right on the waterfront and within easy walking distance of many of Stockholm's main attractions, making it an ideal base for exploring the city. A special thank you to Murtuza at the front desk, who went above and beyond to help us after our flights were cancelled. Traveling with two young kids was stressful, but his warmth, kindness, and genuine willingness to help made a difficult situation so much easier. His hospitality truly stood out and made us feel well looked after. A beautiful hotel with exceptional service. We would happily stay here again and highly recommend it.

Stayed for four days at the Diplomat while visiting friends and enjoying Stockholm. The staff is friendly and welcoming, and they actually have a bellman to help with bags, which we discovered is rare in Sweden. The rooms were comfortable and well appointed and the beds were great! Above all, the location made it easy to walk to major points of interest: Old Town, Canal restaurants, theater district and some of the best shopping in the city. Highly recommend The Diplomat. 5 star stay!

My sister and I were guests at the Hotel Diplomat from May 8th through 12th. We had the pleasure of staying in a deluxe sea view room. The hotel staff, especially Murtoza, were extremely helpful and welcoming. The breakfast buffet was sumptuous and included freshly baked cinnamon and cardamom rolls, as well as a full menu of a la carte dishes. The hotel is located in city center, and we were able to walk to many attractions. The professional staff offered warmth and service beyond the ordinary. My sister was treated to a slice of cake with a candle on the morning of her birthday and the staff packed us a delicious “breakfast to go” on the day of our early departure. We enjoyed dinner and drinks at the hotel bar on the night we arrived. We loved the charm of riding the old elevator and the elegant stairs with stained glass windows. Our stay was so enjoyable that we have already recommended the hotel to others and we hope to return!

Lovely stay here while in Sweden! The hotel is perfectly situated right on the water but in the main part of the city center. The hotel has easy access to all places you would love to see in Stockholm as well as close to the water ferry. Standard room is small but manageable for two people max & has a cute balcony.

Positives Location was good Breakfast was nice overlooking harbour area Building is nice and historic with lovely old touches Bed was comfortable Room was spacious Drinks in the bar were good Negatives Floor boards creaked (all of them) It’s tired in need of some love/refurb Service can be a little cold but efficient Turndown was inconsistent Very noisy along road - weekends with loud cars and music, mornings with boats tooting 5 star services are hit and miss - concierge, porters and doormen

Unfortunately not a 5 star experience.