Diana

Our experience at this hotel was very DISAPPOINTING! One of the main reasons we chose this hotel was the free parking, as it was clearly stated in our booking confirmation. However, when we arrived, we were told that the parking was “free upon availability.” This was never mentioned during the booking process. The parking area only accommodates around 10 cars, making it extremely difficult to find a space. We showed our booking confirmation, where there was no indication that parking was subject to availability, but no solution was offered. We were left completely dissatisfied, as we feel this information was misleading. In addition, for an all-inclusive hotel, the overall experience did not meet our expectations. The complimentary soft drinks and beverages were of very poor quality, and most of the food was below average. The only truly positive aspect of our stay was the restaurant staff, who were exceptionally kind, friendly, and helpful throughout our visit. Unfortunately, because of the misleading information regarding the parking and the poor quality of the all-inclusive services, we would not choose this hotel again and cannot recommend it.

Situated on a traffic and pedestrian busy street lined with narrow pavements surrounded by restaurants and shops and a few minutes walk from the sea with its narrow tiny beach where we enjoyed daily swims , I can't understand why it's called a palace as we didn't think that it was very palatial , anyway we had deluxe room in the new block and the room was nice with a modern feel, however I'm informed that not all accommodation is new and some dated older rooms leave a lot to be desired. Outside our room 215 is an electric generator the size of a small bus that kicks in if there's a power failure, and there was just once at 7.30am it's a diesel generator and the noise was horrendous! The restaurant is spotless and all tables have white table cloths , the food was nice but if you want it hot go in as soon as the food is put out because it will cool rapidly, drinks are typically all inclusive, for every drink you have at home you need six at the hotel for the same effect lol, cocktails are included up until 6pm ( greek time ) . Entertainment was errrrrrr well let's skip that for now because you might actually like it. In the morning sitting by the pool for a while was calm, peaceful, relaxing and tranquil, you could hear bird song, the trickle of water in the pool and the gentle wind rustling through the trees, totally relaxing , AND THEN COME 10AM the pool music came on for the whole Bl----dy day every day ! Boom, boom,boom 🎵🎶🎵🎶🎵, after a while the animation team brought out a boom box on wheels and it was aqua aerobics time in the pool, the music was so loud you couldn't talk to each other boom, boom,boom 🎵🎶🎵 ! How is that relaxing ? Well I'll tell you , it's not relaxing it's awful, I'd like to sit the hotel manger in my nice garden for the day and I'll bring my ghetto blaster into the garden and turn the volume to maximum for 6 hours and then I'll ask him how relaxing his day was. Why on earth do holiday resorts think that loud pop music is relaxing? PS Many thanks to lovely Sonia on reception for her kindness.

Just had 5 nights at this fantastic hotel staying in a junior suite which was perfect for myself and daughter with free aircon which was much needed! The hotel staff were so friendly and helpful in all areas of the hotel but I have to give a huge shout out to Stathis, by far the best barman in Zante!! The hotel was fairly busy but we never had a problem getting a sunbed or getting served at the bar. I am sure because of how well the hotel is run this has an effect on how all the guests interact with each other. It had such a chilled vibe and such a friendly atmosphere. The games did get quite lively but such a good laugh. We did the half day turtle tour with Peters Tours who are just round the corner from the hotel. I would highly recommend this trip. Thank you to all of the staff at the Diana Palace for making this such a wonderful holiday.

Our stayed was lovely. We really felt care for, from the housekeepers to the bartender and receptionists. Couldn’t recommend this place more! Close to the airport and great beaches. Special shout out to Stathis, fantastic bartender who’s always smiling and have the memory of an elephant! Knew our names and drinks by day 2. Also to all the waiters at the buffet who were so attentive and friendly.

We were extremely disappointed with our stay. We booked and paid for what was advertised as a 4-star hotel, but the room we were given was closer to a 2-star standard. The bathroom was in poor condition, and there were several other issues that significantly affected our holiday. We reported our concerns and met with both the hotel owner and the TUI representative. Unfortunately, we felt that neither took our complaints seriously. As a goodwill gesture, we were given a bottle of wine, which felt quite insulting considering we were staying on an all-inclusive basis where wine was already included. Another concern was a dog roaming freely around the pool and bar areas. The owner assured us he had spoken to the dog’s owner and that it would be be kept on a lead. However, for the rest of our holiday, the dog continued to wander around off the lead. The most disappointing part of the experience was the response from the TUI representative, who told us that we “need to lower our standards when we come to Greece.” We found this comment dismissive, unprofessional, and completely unacceptable. We expected support in resolving the issues, not to be told to accept a lower standard than what we had paid for. Sadly, the poor condition of the room and the lack of concern shown when we raised our complaints overshadowed what should have been a relaxing holiday. Based on our experience, we would not return or recommend this hotel.

Stayed at the hotel, 18/06/2026 for 10 nights, as part of a TUI all inclusive package, overall very good, reception, housekeeping, meals and bar staff all very good, however animation/entertainment not very welcoming, offering games etc but too many days/evenings with a quiz or bingo, 2 acts in the 10 days in the evening poor, in particular the "Greek night". Appreciated the room choice, adhered to my email sent in advance! Hotel centrally placed. Thank you to bar manager and restaurant manager and all waiting staff!!

We have just stayed at the hotel for a week, overall its an okay holiday destination, we would not personally return to this hotel although we loved zante. It's definitely not the rating hotel it claims to be, no bottles of water given we had to buy these. Negative points Being vegan & gluten free (I did inform the hotel before arriving, although they never responded) I informed on arrival the reception desk who asked me to complete a form which I did, I also informed the kitchen manager. They made no effort to accommodate my dietary requirements. Most days all I could eat was sone kind of potato or rice with peas or Brussels & salad. No puddings for me the manager said he would ask the chef, this was never done. We are a family who do not consume alcohol so all inclusive waa a waste of money here, even for my 2 kids who are not vegan/gluten free they struggled. So food a big score of 0 from us. We ended up leaving to eat out 3 evenings as there was simply no food to eat that was decent. Alot of times I questioned allergens labelled to then be told sorry that's incorrect! Eg pasta labelled as gluten free, I double checked was told sorry its wrong, things labelled as vegan that had cheese on top or others that clearly had dairy in, it was so strange they knew the labels were wrong so not sure why they put them up in the first place. There were no ice cream in the day unless you brought it. Charged for the safe in the room. The cats are not left out any water by the hotel & they were drinking from the chlorinated pool water, I do not feel this is kind of them. No entertainment going on like most places. Positives Staff are friendly Our private pool was a great addition that we brought, was a nice space Not too difficult to get sunbeds by at least one of the pools The location is on the doorstep of shops/restaurants.

We chose this hotel on the basis of the high ratings the reviewers gave The Diana Palace. What a disappointment as on arrival we had to pay an extra €10 per day for the safe which was very small. Surely safes are essential to protect customers' valuables? We were upgraded to a room with a private plunge pool which was nice. The room was nice although I am not a fan of the shower and toilet being in the same room as our sleeping bed. The room was cleaned every day and towels changed regularly except the pool towels which were changed every 3 days. Luckily for us we had the air con continuously but if we were given our original rooms the air con is controlled by the management and only comes on at certain times. If you wanted continuous air con this would have cost us another €10 per day!!! The pool area was very small and the sunbeds were crammed together. No lifeguard and although it states on the notice board towels were not to be placed on sun loungers until 8 am and will be removed this was ignored and nothing was done about it. Another rule states you're not allowed to leave your towels unattended for more than 2 hours but also ignored and no action was taken. Only one bar which was very small and not pleasing to the eye. The drinks were very poor and if you didn't like vodka not a lot of choices were left to choose from. There are cocktails available but only up to 6pm? How bizarre as the entertainment was during the evening? If you wanted to find a space to watch the evening entertainment you need to have your dinner early as the space was adjacent to the pool and very very small. As for the food it is very average and not varied, repetitive and not good quality. Fruit non existent and deserts not what I expected from a highly rated hotel. As for the beach when I asked the receptionist he said his never been but it's not nice so we had to hire a car to explore Fantastic beaches but that meant we did not have our lunches. All in all this hotel is ok if you are looking at spending your days around the pool if you choose all inclusive. I recommend this hotel as a base to explore the island on a b&b. We will not return to this hotel in the future.

Excellent service very friendly food Excellent choice would recommend this hotel

Upon arrival, check-in was straightforward, and our first impressions of the hotel were very positive. The hotel itself is beautiful, well-maintained, and very clean throughout. We were shown to our room; however, there was no assistance offered with our luggage. During check-in, we were also informed that air conditioning as part of the all-inclusive package was only available between 7am–11am and 4pm–7pm. If guests wished to use the air conditioning outside of these hours, there was an additional charge of €10 per night. This was disappointing, as we had booked an all-inclusive package and expected essentials such as air conditioning to be fully included. The room was clean and comfortable, although the bathroom felt a little dated, particularly as the shower was situated over a bath. As we arrived late, we were told that food had been left in our room for us, which was appreciated. This consisted of two sandwiches, two small salads, and two desserts. Unfortunately, the sandwiches were stale. We were also surprised that no bottled water was provided on arrival, meaning we had to go straight to a nearby supermarket to buy some. The hotel has two swimming pools, which was excellent as there were always plenty of sun loungers available. I'd particularly like to mention the barman working at the pool bar near the slides, who was friendly, hardworking, and a real credit to the hotel. The food was generally good, and there was always something available for everyone. However, we found the selection quite repetitive, especially over the course of our stay, and ended up eating out several times for more variety. The breakfast was definitely the highlight and was consistently enjoyable. The all-inclusive drinks offering included a selection of cocktails, spirits, and one beer on draught. Additional premium drinks were available at an extra cost. Again, we were surprised by the number of items and services that were excluded from the all-inclusive package. This was our first time visiting Greece, so perhaps this is more common there, but in our experience at other all-inclusive resorts, anything not included is usually clearly separated from the main package. One evening, after returning to the hotel at around 1am after watching football, we were quietly talking while walking back to our room. A receptionist walked past and rather abruptly told us to be quiet, despite us not being particularly loud. We felt this could have been handled in a more polite manner. The hotel also has an à la carte restaurant at the rear of the property, but this is not included within the all-inclusive package. On a positive note, the entertainment team were fantastic. They were friendly, energetic, and worked incredibly hard to keep both adults and children entertained throughout the day and evening. Overall, I would rate the hotel 3 out of 5 stars. The hotel itself is clean, attractive, and staffed by many friendly people, but the number of additional charges and exclusions from the all-inclusive package, combined with the repetitive food options, left us feeling somewhat disappointed.