CRISTINA

Our second visit to this hotel and we weren't disappointed. The breakfast and evening buffets are sumptuous, fresh and varied and you don't feel rushed. The whole hotel is beautifully kept and the staff are attentive, although not particularly engaging. The ease of getting to and from Palma is a plus, although the bus drivers could do with some customer service training. The rooms are adequate but sparse, not quite 4*, but they are planning upgrades. There is a lovely pool area with two bars, always clean. The usual problem of people reserving sunbeds and not using them, despite notices. Evening entertainment was good with some excellent acts. The noise from doors slamming shut at night was the only thing that kept us from sleeping well, perhaps loosen the spring closers! Highly recommend.

We chose this hotel mainly because of its excellent food, and it exceeded our expectations. The variety, quality, and healthy meal options were outstanding, especially for families with children. What impressed us the most was the hotel’s attention to detail for young guests. The play area in the reception lobby was a wonderful addition, and our child loved the daily entertainment and activities organized by the animation team. We also appreciated the children’s beach towels and the healthy, child-friendly meals available in the restaurant. Another thoughtful feature was the filtered water fountains located throughout the hotel, as well as the wristband that also served as the room key, which was very convenient. We also noticed the care taken with the food—for example, the bacon was prepared both crispy and less crispy, giving guests a choice according to their preferences. The staff were exceptionally friendly, professional, and always willing to help. We would especially like to thank the reception team for their outstanding assistance. After we accidentally left an item in our room at check-out, they helped us recover it quickly. We are also very grateful that they provided one of our two rooms earlier than the official check-in time, which made a huge difference since we were traveling with a small child who needed to rest. Free parking in front of the hotel was another great advantage. As for improvements, we believe the rooms would benefit from mosquito screens on the balcony doors. We also noticed ants, both inside the room and around the juice dispensers in the restaurant, and we hope this issue will be addressed. Overall, we had a wonderful stay and would happily recommend this hotel to families with children.

As a young family staying for 6 nights bed and breakfast, let me highlight the few positive aspects at the end pay attention to the negatives first before booking. Negatives sadly; POOL SAFETY: My wife was smacked by a ball in the head in the children’s area of the pool, the entertainment staff insist on setting up the daily, excessively LONG volleyball game in the shallow end where kids paddle and this has been noted in reviews before. Nothing in the way of an apology from the entertainment staff. There are YOUNG babies floating around here. Go and set the net up in the deep end so that people don’t have to be forced to sit on the edges and spectate an amateur game for ages. SUNBEDS: Sunbed reservations are not expected at a 4/5 star establishment and towels are placed at 7am, even though this hotel highlights that this is NOT permitted and that the pool opens at 10! An off putting experience is having to set an alarm so that your family has somewhere to sit during the day. STAFF ATTENTIVENESS: Where I was waiting for barista service at the Star Cafe after a long day out and was ignored to prioritise a guest who queue jumped. I made a point of letting the staff know I had been waiting and walked to another bar for a drink instead. I complained and this was dealt with very minimally and felt like a chatbot response. HIGH FLOOR REQUEST: Having read reviews I had requested a high floor to protect my babies’ sleep from the noise a few weeks prior via email. Reception said they would accommodate then put me on the 2nd floor near the elevator. YES the noise is bad and there is little to no soundproofing. Other childless guests are very inconsiderate at 10/11pm at night. Avoid if you have a sleep sensitive child. For a hotel that boasts as child friendly. Not the case. JUST A STATISTIC: You don’t feel valued, waiting staff don’t speak to you in the morning, or offer a drink that in some 4/5 star establishment is the done thing - just check your badge and shuffle you along into the buffet which is itself a queue cutting experience. CONCLUSION: I have holidayed in budget hotels and expensive ones. This sits somewhere towards the former, don’t let the refurbished interior charm you, this is one of many hotels owned by a sole company and you are a statistic at the end of the day. It doesn’t hurt to pay more and enjoy the class and welcome of a paying customer that you get in the Middle East or Turkey for instance. Few positives; Clean rooms with fresh interior. Attentive cleaning/domestic staff. Good location close to the beach and a short bus ride from Palma. Breakfast good selection, what you would expect. Great use of water dispensers for guests.

Katey took our morning yoga class overlooking the beach and it was pure bliss. What a lovely class and wonderful instructor!

There was a reason we stayed in this hotel a second time and it didn’t disappoint. All the staff were so friendly, our room was an upgrade on what we booked and was so lovely and clean. Nothing was too much for anyone, restaurant food was excellent and the addition of the 24-7 coffee bar since last year is a fantastic addition. Massive shout outs to Claudia and Martina who were both part of the management team and went above and beyond and are a credit to Iberostar - always stopped to chat and knew who we were without asking. Superb hotel and thoroughly recommended

Best hotel in mallorca the restaurant is gratefull

Room is spacious seperate for adults and kids, large balcony , cleaned everyday. The staff created a very welcoming atmosphere with small gestures every day that give you a good vibe. Location is good few steps walk from beach and surrounded with all neccsseary facilities

The Hotel was lovely, clean welcoming with great staff, who clearly loved their jobs and took pride in making guests welcome. Short transfer from the airport, close to the beach and Palma city, which is beautiful! The beds were very comfy and plenty of space. The food was so good we upgraded to half board, and the entertainment was great. My first holiday in Spain and that type of holiday, would 100% go again. The hotel had a great sustainability ethos, which fitted really well with me.

We stayed in room 565, top floor and away from noise, as requested, We found the room nicely sound isolated between the rooms. The door to the hallway however was not, so you could near people coming and going and doors slamming. Nice interior and bathroom. Ok balcony. Didn't get a lot of sun, maybe a 40 cm line in the afternoon. Excellent buffet with lots of options. Drinks are extra. Ultra crowded as all germans eat early. At 20:15 you had most to yourself. 90% germans at the hotel I would estimate. Free water station was nice. Also a fridge in the room that wasn't noisy. Nice deep pool at one end, so kids only ventured into the shallow end. They sometimes offered free icecream during the day and shots at night some nights.

Wonderful hotel with Amazing Staff. They were always friendly, fun and helpful! Must mention Ramon on front desk, Raquel who served everywhere and The staff constantly surprise you at the pool with treats like Icecream, bottles of Corona, nachos, Paella and fruit! Everywhere is spotless. Bar prices are very reasonable! We had a wonderful week! Thank you all.

Positives This is a very clean, well-maintained, and nicely laid-out hotel. The staff are friendly and welcoming, with the entertainment team deserving a special mention for always being cheerful, smiling, and taking the time to greet guests. The room was fairly basic, but the beds were extremely comfortable, which made for a great night’s sleep. The standout feature of this hotel is undoubtedly the food. It was absolutely superb and, without question, the best hotel food I have experienced. Negatives Before arriving, I requested a room away from the entertainment stage as I had heard it could be noisy. Unfortunately, this request was not accommodated, and our room was located very close to the stage. The evening entertainment can be extremely loud, so this is something to be aware of if you are travelling with young children or prefer a quieter environment. Thankfully, our two-year-old managed to sleep through it. The hotel and surrounding resort cater heavily towards German tourists. While this isn’t necessarily a negative, it did influence the atmosphere. On one occasion, a noticeably intoxicated guest joined in with the children’s disco, which felt inappropriate. Playa de Palma is quite lively, particularly in the evenings. Think Benidorm for Germans. Families with children under four may find the facilities somewhat limited. There is very little specifically aimed at younger children, which was disappointing as our two-year-old would have enjoyed more age-appropriate activities, even if participation required parental supervision. The playground is also in direct sunlight for much of the day and becomes extremely hot, making it difficult for children to use comfortably. Some form of shade or cover would greatly improve this area. Overall Overall, this is a very nice hotel with excellent food, friendly staff, and comfortable accommodation. However, due to the noise levels, limited facilities for very young children, and the overall atmosphere of the resort, it is not somewhere we would choose to return to. Overall, I would rate it 4 out of 5 stars.

Our 13 days all inclusive limited holidays was incredible! IWC Hotel Perfectly situated just 3 minutes from the beach and not faraway from all hotspots loved by tourists, but actually for us personally was even better that was away from drunk and awkward german tourists. Hotel was surrounded by quiet streets, still it’s central but not noisy. Atmosphere: Warm and inviting. The lobby creates a relaxing vibe, and the staff were genuinely friendly. At the lobby you have 24 H open cafe. Rooms (4/5) Spotless and well-designed. The bed was comfortable, though the room was slightly on the compact side. Our room was to the pool side and it was little noisy. We were first day not impressed but after some days just didn’t feel like it disturbs us. Very reasonable for this location, price and comfort! The hotel have a lot attractions for the family, children playgrounds, gym, swimming pool, yoga etc. The best yoga teachers ever I saw. Very friendly stuff everywhere. The food was incredible good and delicious! Everyone could find healthy food. Many thanks!

We had the most wonderful stay in your hotel and staff were amazing,friendly and very welcoming!