Courtyard by Marriott Nusa Dua

We booked a Premium Deluxe room, 41 sq m, 3rd floor via Trip.com. Both size and floor were essential for us — that's exactly why we chose this hotel. At check-in, reception said that "Trip.com did not request the 3rd floor" and refused to place us there. They offered the 2nd floor. We agreed because we were promised "exactly the same room". It took almost an hour to sort out and get the room. In reality, the room on the 2nd floor measured 6.3 × 5.44 m, i.e. about 34.3 sq m. For comparison: the Premium Deluxe at this hotel is listed as 41 sq m on the 3rd floor on official booking channels. The difference is almost 7 sq m — roughly 17% of the area we paid for. The floor was also not the one in our booking. So we were sold 41 sq m on the 3rd floor and given 34 sq m on the 2nd. Why mislead — frankly, deceive — guests so blatantly and charge for square meters that don't exist? Advice for future guests: if size and floor matter to you, demand a measurement and the correct floor at check-in, film it, document the discrepancy, and contact Trip.com for a refund of the difference. The hotel apparently counts on no one checking. Not recommended.

It is a wonderfully nice hotel. Beautiful spacious room, nice balcony. Four bottles of water in the room every day. In the hallway you can tap water as much as you want. Kettle in the room, and mini-fridge. Safe, bathrobes, slippers, everything is there. Free beach towels at the pool and on the beach, I wish I had known that sooner. In the bathroom shampoo, conditioner, and shower gel in the rain shower. A shoutout to the housekeeping staff. I regularly found a surprise on my bed. Michael was like a young dog; I felt like he was grateful to me for letting him clean the room. There is hard work being done anyway to maintain and keep the hotel clean. Lovely swimming pools too. All 1.40 m and that is perfect. To experience the 'real' Bali, you have to get out of Nusa Dua, because this luxury is not common. But I really enjoyed it and that is not least due to the staff, both in the hotel and the restaurant. Everyone is even friendly and accommodating.

My Hotel Experience – 4.7/5 Stars The hotel is rated as a 5-star property, and in my opinion, it truly deserves that rating. The rooms are modern, well-equipped, comfortable, and exceptionally clean. The staff really make an effort to make guests feel welcome and appreciated from the moment they arrive. The reception staff especially deserve a raise! I was welcomed very warmly when I arrived. They took care of my luggage and directed me to the reception desk, where I was greeted with a smile. They explained everything clearly and provided me with all the necessary information about what was included in my package. This team also deserves 5 stars for their professionalism and hospitality. I would also like to mention the service in the restaurants. The staff are friendly, professional, and always happy to escort you to an available table. You can choose from a buffet, where you can select whatever you like, or order from the à la carte menu. Personally, I prefer the à la carte option because I enjoy choosing exactly what I want to eat. The waiters are very helpful and are happy to recommend dishes and explain what is included in your package, as well as what you should definitely try. Their recommendations were spot on! I tried several local specialties and was absolutely impressed with the food. The drinks were also served very well, and the overall service was excellent. Now, regarding the hotel's outdoor facilities: there are two large swimming pools for relaxation, a children's pool, and a lazy river that goes around the entire interior of the resort. The pool staff are also very attentive and will bring you drinks of your choice. There is even a bar located on a small island right in the middle of the pool, which is a really nice touch. The only thing that bothered me was that the hotel is not directly on the beach. You have to walk there or use the free shuttle service provided by the hotel. However, the beach is reserved for hotel guests and has dedicated sun loungers. The beach itself is beautiful and clean. The water is very shallow, which is great for families and for anyone who enjoys walking far out into the sea. You can go almost 100 metres from the shore and the water still does not reach more than about 180 cm in depth.

Nice hotel with a few pools and a lazy river. Two Marriott properties share the facilities but you are free to utilize either water amenities - though pool towels need to come from the property you are staying at. Rooms were nicely furnished and it was comfortable. Staff were friendly and courteous. They do not have a beach on site, but provide an hourly shuttle to their beach location. They have beach chairs and umbrella with light food and drink service available. The chairs area had umbrella but not umbrella you could take closer to the waters). So it was hot even when we went in the morning, it was unbearable. Plus the sand was coarse. There was trash all over the seaside. The only thing that made our one hour at the beach fun was getting to look at sea creatures due to the low tide and some tide pools.

First time to Nusa Dua and I'm totally sold on the location. Fantastic resort made even better by sharing the facilities with Nusa Dua Gardens. The Courtyards pool is incredible and very relaxing. Such a great environment, large, and user-friendly pool. The Gardens pool is also great, a little more family friendly. We migrated between the two. Kids (and adults) loved the lazy river. Never two busy, always relaxing. Breakfast was very good. Hard to fault. I'm not the type of person to like to ask for things and then wait so my only gripe is having to wait for pancakes. They go as quickly as they were cooked. Otherwise, Brillant. The restaurants in both Courtyard and the Gardens are great. If I was suggesting the Courtyard to others, which I have, I would sell it on being right next to a shopping strip (seemed to be one of few in Nusa Dua). Rather than being resigned to the Resort restaurant each night we could step out the side gate and have multiple good restaurants to choose from (we recommend Philanthropy and W Gourmet). There was good shopping there as well and it was way more laid back. It had the usual 'cheap' stuff but seemed to cater for a different market than Kuta, Legian etc. They let you browse rather than hound you. The beach club was good (5 min drive in a Resort van each hour). Stunning location and a great walk along the beach 'resort spotting'. Still preferred the pool :). Nusa Dua Collection was a very easy walk (even with the kids). Heaps of very good restaurants and lots of authentic shops. The Indonesian markets also had some awesome stuff. Again, there's a shuttle if you don't want to walk but it is very easy and shaded if you choose to walk. Finally, we travelled with 3 kids aged 4, 8, and 11. The Courtyard was Brillant for them. They could swim comfortably and safely while we 'supervised' from the side with drinks. The ability to pop out the side gate with the kids kept them entertained. We booked out two rooms. They weren't adjoining unfortunately but it wasn't a problem (unless you're my wife who landed with the 4-year-old). Super clean, tidy, quiet and reasonably spacious. All in all, I can't fault it. Have recommended it to others and would happily go back.

The shared facilities here a great, with lovely, large landscaped pools, a lazy river, floats provided for the pools and some good food and drink outlets. The room was comfortable too, with excellent, friendly housekeeping and there was a lot to see close to the resort too.

This was our 3rd stay at Courtyard and again we were not disappointed. The staff, from the front desk, pool guys, housekeeping, gardening and breakfast staff were all amazing. It is without a doubt the best service we have ever had in a resort. The grounds are perfection, the pools and rooms so clean and the buffet breakfast is great. We thoroughly enjoyed our stay and will definitely be back. Special mention to Ari for keeping our room serviced. Thankyou all so much

I have actually stayed here a number of times without any issue. But my last month stay was not the Courtyard standard I had expected. We stayed there for 2 nights. The disappointment started on the second night. First, the housekeeping forgot to replace the coffee and tea supplies in the room when he did the cleaning. On the next day, one of the housekeeper burst into our room even though we had the Do Not Disturb sign on, and my wife was not properly dressed. I don't know how a world class hotel could train their staffs so poorly?

We had such an amazing stay at Courtyard by Marriott Bali Nusa Dua Resort and honestly wish I could give more than 5 stars! We arrived at the hotel very late at night, but Yoga from the Front Office welcomed us so warmly with genuine smiles and patience. He took the time to explain everything clearly and made us feel comfortable straight away after a long journey. The next morning at breakfast, beautiful Tasha came over to find us personally and kindly asked if she could arrange a birthday cake for my daughter that day. Such a thoughtful gesture that truly touched our hearts. When we returned to our room, we were surprised with so many sweet amenities and lovely cakes for the kids, along with a handwritten card from Front Office Manager Cindy. Our children were absolutely over the moon and loved every little treat! We honestly cannot thank the team enough for the best customer service we have received in a long time. Every staff member was so friendly, helpful, always smiling, and quick to assist with anything we needed. A special thank you to the amazing housekeeping team — Gede Agus, Bagia, and Aron — for keeping our room spotless, clean, and comfortable throughout our stay. The breakfast was also fantastic with so many delicious and varied options every morning. The breakfast team were incredibly accommodating and friendly as well. Huge appreciation again to Yoga and Tasha for following up on every little detail to ensure our stay was truly special and memorable. Thank you all for making our family holiday and my daughter’s birthday so wonderful. We will definitely come back again!

We had a great stay at Courtyard by Nusa Dua. The place is beautiful and the service was amazing. Special mention to Kuzuma from MoMo Restaurant—very friendly, attentive, and made our dining experience extra enjoyable. Overall, a really pleasant stay. Highly recommended!

It is a well manintained property with a huge pool and lazy river shared with another Marriott hotel. The rooms are spacious enough with good space for luggage. Breakfast buffet included indian options like dosa. They were also gracious enough to cook some indian food for the parents which was not even on the menu. The taxis available from hotel are nominally charged. They have a shuttle to the beach on top of an hour but its bettet to walk down 600 metre rather than wait for it. Beach is white sand though a little dirty. The Bali collection shopping complex offers a shuttle too periodically but it comes filled many times so better to walk if it is not too hot (15 mins).

I can’t recommend this hotel enough. The breakfast spread is massive and offers the best variety of high-quality food to start your day. Beyond the food, the service is top-notch. From the thoughtful welcome amenities to the impressive towel art waiting for us in the room from housekeeping team, the staff really goes the extra mile. We also really enjoyed the layout of the property, especially having pool access that connects to the next hotel. It gave us so much variety for swimming and relaxing. Really appreciate for the room upgrade as an gold elite member. A perfect vacation spot!

The hotel is very nice and Beach Club is one of the best in Bali.Sandy beach with clear sea water very good for families. The food is very good, the rooms are enough big and have all amenities, the cleaning of the room is very good. The staff at restaurant and at the reception is very polite and helpfull. The swimming pool is very nice,warm and clean water,the service at the pool very good. Congratulations for the management of the hotel for such a high standard of services,we will be back next year.

My family and I recently had the pleasure of staying at Courtyard by Marriott Bali Nusa Dua Resort, and it was truly a wonderful experience. From the very beginning, the service was exceptional. My sincere appreciation to Mellya from the Reservations team for handling all of my pre-arrival requests so thoughtfully and ensuring everything was well arranged before our arrival. Upon check-in, we were warmly welcomed by Yoga, whose friendly and professional manner immediately made us feel at ease. Ardana was also incredibly attentive and approachable while assisting us with the pool activities, which made our time there even more enjoyable. During dinner, Tika and the team provided excellent service and made the evening very pleasant. I would also like to extend my appreciation to Tasya and Ratna from the GRO team for the beautiful room decoration, as well as to the Housekeeping team for preparing the room so wonderfully, such a thoughtful touch that meant a lot to us. Thank you to the entire team for making my stay with my family so memorable while celebrating my 25th birthday. The genuine hospitality we experienced truly made our time here unforgettable. I look forward to returning in the future.