Combined tour Ubud (4 n.) - Kuta (the rest nights)

Great hotel. Good value, comfortable bed, great AC, pool and breakfast were good. Staff are excellent. Would recommend and will stay again

I stayed at this hotel for just one night, once again as a stopover during our trip through Bali. Although our stay was short, it was a very pleasant experience, and the hotel exceeded our expectations in several ways. I would like to divide my review into several sections. **Location:** The location is excellent. The hotel is relatively close to the airport and very conveniently located for exploring Kuta. Kuta Beach and the main shopping and commercial area are easily reachable on foot, approximately a 15–20 minute walk. There are also plenty of facilities and services around the hotel, including restaurants, fast-food options, pizza, steaks and other choices, as well as plenty of shops and other useful services. Everything we needed was within easy reach. **Rooms:** The room was excellent. It was modern, nicely decorated, spacious and very well presented. We stayed in a family room spread over two levels. Downstairs there were two single beds, while upstairs there was a double bed. This arrangement was absolutely perfect for our family and gave everyone plenty of space. The bathroom was also very pleasant, with a good shower and more than enough amenities. **Cleanliness:** Excellent. The room was very clean, but so were the rest of the hotel and its common areas. I really had nothing negative to point out regarding cleanliness. **Staff & Service:** This was probably the biggest highlight of our stay. The staff were simply outstanding. Their friendliness, helpfulness and willingness to assist were genuinely remarkable. From our initial communication via WhatsApp, the hotel was extremely flexible and helpful, clearly making an effort to ensure that we had a comfortable stay. Our flight to our next destination was only in the evening, so although we only stayed one night, we had the entire following day to wait before leaving for the airport. The hotel offered us the possibility of a late check-out, although in our particular case it was not especially worthwhile. More importantly, they allowed us to continue using all the hotel facilities until it was time to leave — including the swimming pool, showers, gym and other facilities. This was a fantastic gesture and something that I really appreciated. The hotel also offers an airport transfer service, which was considerably cheaper and much easier than negotiating with taxis or using Grab. They also have luggage storage facilities, which was extremely useful while we were waiting for our transport to the airport. Overall, I was genuinely impressed by the level of service and the attitude of the staff. They were consistently friendly, polite and willing to help. **Breakfast:** The breakfast was exceptional and was probably the best breakfast I had during my entire trip. There was an excellent variety of food, everything was very well presented, and the breakfast area itself was extremely pleasant, with a lovely view over the swimming pool. There were plenty of options, including pancakes, omelettes and many other choices. Once again, the staff were extremely attentive and friendly. A very pleasant surprise. **Swimming Pool:** The swimming pool is beautiful and very enjoyable, with a good surrounding area and excellent facilities. It was a very pleasant place to relax during the day. **Maintenance – One Recommendation:** There is really only one significant point I would recommend the hotel address. Although the hotel itself is beautiful, with very attractive architecture and excellent facilities, it is starting to show signs that some maintenance work is needed. Several areas would benefit from repainting, some wooden elements need repairing or re-varnishing, and some of the pool furniture and chair coverings are beginning to look worn. It gives the impression that the hotel has not had a proper maintenance refurbishment since it was originally built. This is not a major problem today, but if these relatively minor issues are not addressed, I worry that the hotel could look considerably more tired in a few years. The good news is that this would not require major renovation work. Some repainting, repairing or replacing a few wooden elements, and renewing some of the pool furniture coverings would make a huge difference and bring the hotel back to life. **Overall:** Overall, this is a fantastic hotel with excellent facilities, spacious and comfortable rooms, a great location and, above all, exceptionally friendly and helpful staff. The service was genuinely one of the highlights of our stay, and the flexibility shown by the hotel was greatly appreciated. With a little more attention to maintenance, I believe this hotel could become even better. I would definitely stay here again and would have no hesitation in recommending it to other travellers.

The hotel is average, but certainly not four star ⭐️ . When we initially arrived to the hotel, we are so disappointed going from the reviews on booking.com and trip advisor rating this hotel "fabulous" and "four star".... . I would honestly say this is more like two star. Overall, the whole hotel is slightly rundown. The a/c units, the fridges, the woodwork even the paint work is all extremely tired and worn! And even the swiming pool is dirty however the room itself was clean even tho run down so credit to the cleaners. . In our room 238 the water pressure was extremely poor, the shower head needs replacing and the water was not warm at the highest setting. . How ever the staff are amazingly friendly, always available when needed. . We also had breakfast in the hotel every morning and it was average, alot of flys around the food so had to be particularly carefull . This hotel also advertises as having a SPA. This is not the case. The spa is completly closed. . The hotel is a 15/20 min walk from the beach front in Kuta, no noise from any roads in the hotel, and is nice walk although busy road. I have read some reviews saying it's not safe, however we think it's safe enough security wise, although it is very busy and trying to cross the road sometimes can prove a little dangerous. . We stayed for 4 nights, it was ok, just ok. Wouldnt stay here again. . But its all part of the experiance for a cheap hotel.

If there's more than 5 Star ratings, I will rate this hotel 10. We stayed a week and we had our best time and best rest! The location may be 20 mins walk to the center (and close to the airport) but the staff are remarkable! Shout out to the following staffs: Gusde, Intan, Sri, Dita, Ika, Anngi, Putra, Arya, Andra, Sandhi. You made our stay very memorable. Their professionalism, attention to detail & their genuine commitment is beyond our expectation! Thank you for the Birthday cake for our friend who celebrated her birthday in Bali. We were definitely surprised when your staff knocked in our room & present the cake & sung a Happy Birthday! We were touched & very thoughtful. Overall, we are very happy with our stay. The selection of breakfast and even dinner are very satisfactory.

This is a very hard review to write as I didn’t want to leave a negative review as I do not do that but feel I need to to prevent future people going through the same experience and so the hotel management see, also to reflect that the reviews for the hotel on trip advisor are old and make it look better rated than it is. Please note I am well travelled and experienced, I have around 612 contributions on trip advisor (will screenshot) and I would say 95% plus are great reviews as I don’t complain or do negative reviews. We had booked 5 nights here via our travel company, upon arrival we were alarmed by the location of the hotel off a crazy roundabout in a rundown and messy area, the front of the hotel was all white sheets (see pictures) and then a drive down a small road to the reception. The reception staff were friendly and welcoming, we arrived earlier than check in and were offered to pay for early check in which we paid as we were in need of a shower after a long day travelling. The reception areas and pool areas were very run down, with furniture needing repairs. The bedroom and en-suite were shocking! Marks all over the walls, damaged furniture, smell of mould and dark marks in most corners, marks on mirrors and furniture, tv broken with hazy picture, air con was dirty any not cold, en-suite was awful and black mould, shower deadly slippy and damaged tile. My husband and I talked it over about whether to stay here and decide to have a shower and something to eat and relook after we hopefully felt better, we went down for some food to their restaurant, it was not great at all but the staff very lovely. It was our special wedding anniversary and we decided we could not stay there for the five nights as the walk done the small road and being so far out of the main tourist area of Kuta felt very unsafe in this hotel. We went to reception and explained. The staff again were lovely and offered to refund four of the five nights to our travel company. I am very sorry for the hotel staff.

Staying at this hotel for 3 nights made my experience very memorable, my tiring trip from Izmir Turkey to Bali Indonesia made the Kana Hotel Kuta the best rest, the staff team pampered me with extraordinary service. Terima kasih Dayu dan team Arya & Awi telah memberikan pelayanan housekeeping yang sangat berkesan serta kebersihan kamar yang detail, staff restaurant serta kantor depan yang ramah. Başka bir zaman tekrar geleceğim, görüşmek üzere ve çok teşekkür ederim

Decent hotel in downtown Kuta of Bali. Although rooms are a bit small for a 3-people family, they are neat and clean. Service is very good. Food in the restaurant is very good.

Kinda cute place, in a not so cute neighborhood. First night here on our honeymoon, my husband’s gold necklace was snatched violently off his neck by 2 people on a motorcycle just 500 meters from the hotel. Not the hotels fault (although they were completely unhelpful thereafter) but a week here we realized that Kuta is the ghetto of Bali. As for the hotel, it’s pretty boring, no entertainment. The pool looks nice but the beach chairs are dirty and crawling with insects, there are ants everywhere, tables and loungers. The pool towels, if unused are left outside by staff for days until they smell like mold. Actually, even the room towels and sheets appear clean but don’t feel or smell fresh. We’d lose power in our rooms for a few seconds, several times a day. Only the rooms are air conditioned, so i hope you enjoy the fruit at the buffet with plenty of fruit flies…i could go on, but the msg is, you get what you pay for.

We have been to this hotel twice before. We always book the same room a balcony room and its been ok previously. However standards have dropped tremendously A stuff up with our booking we ended up with a standard room. We asked if they would be sympathetic to our problem and put us in our usual room but there response was we will give you the room at extra cost which I found out later was given to other customers at a cheaper rate than what they offered me ...and I was a returning customer. The standard room I was given stunk of mould. We reported this but no difference was made. The breakfast...lacking , slow service and they don't replace items even if you ask they just say we ran out. Please note this hotel is far away from anywhere. You will have to battle traffic, dangerous roads or take taxis. Nothing nearby. I will never return to this hotel again as there's better ones closer to shops with better service, rooms and breakfast. Whoever is the owner of this hotel, you need to have a chat to your arrogant hotel manager as he not interested in his loyal customers...NEVER AGAIN

Very nice and good hotel! We spend 14 days here and loved our stay. The staff is friendly and always have a smile. We had breakfast here almost everyday and the quality was good and there was plenty of variation. The bathrooms are slightly dated, but clean and does what it expect you to do. The location is very central and you have shops, restaurants and the beach all within walking distance which is a big bonus. We would definitely recommend staying here and hope for ourselves to visit again some day

If you want a great, clean, centrally located hotel, value for money, this is it! Friendly staff, excellent restaurant with well priced exceptional food. Lovely pool, relaxing atmosphere. Close to the hub of Kuta, lots to see and do. Great