Combined tour Ho Chi Minh(3n)-Phan Thiet(the rest nights)

Very good location, friendly staff, especially Anh.

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service – The Club Lounge Team Is Exceptional! Our stay at New World Saigon has been nothing short of amazing, and we especially want to recognise the incredible staff who have made our experience so special. A very special thank you to Dang, Hailey and Elly in the Club Lounge, who have gone above and beyond to make our stay unforgettable. Nothing is ever too much trouble, no request is too big or too small, and everything is done with such genuine warmth, kindness and care. We were celebrating our anniversary, and the team helped organise the most breathtaking bouquet of flowers to be delivered to our room for my wife. I can honestly say it was the most beautiful bouquet of flowers I have ever seen in my entire life! We were also surprised with a complimentary anniversary cake, which was such a thoughtful and generous gesture. We would also love to personally acknowledge Thuy, Phuc, Lan, Tan, Linh, Quong and Mi, who have all contributed to making our stay such a wonderful experience. Every single staff member has been welcoming, attentive and genuinely lovely. It’s these special touches, along with the exceptional service, that make a hotel experience truly memorable. The attention to detail, the hospitality and the willingness to go above and beyond are second to none. New World Saigon is incredibly lucky to have such an amazing team. They are all an absolute credit to the hotel and have made our anniversary celebration one we will never forget. We travel from Australia, and I can confidently say this has been some of the best hospitality we have ever experienced. It’s not often you come across a team where every single person makes you feel so welcome and valued. Thank you from the bottom of our hearts. We will absolutely be back, and we cannot recommend New World Saigon and its wonderful Club Lounge team highly enough! ❤️

Booked a room with a balcony, when arrived they told us there is a renovation going on and because all of these rooms are only on the second floor it would be noisy. However, they did not state that on their website upon reservation which we found dishonest. So, they offered us a suite instead stating the higher price and being tired from the long flight we accepted. What a disappointing suite it was ! The sleeping room super small with 2 super tiny children beds (about 90-100 cm wide each), definitely not a bed for an average adult :-/. And the price more then double ! Next day we requested some other room obviously but the only available size was 28 sqm room with a price tag same as the 35 sqm that we originally booked and didn't get. Definitely not a hotel to stay. It should actually be given 1 star but the staff was relatively helpful so we are giving 2.

Had the a beautiful stay at New World and was well looked after by Dang and his team Thuy, Tram, Yen, Guang and Tam every morning. They were all very attentive and so kind, delivering supreme service every day.

Good experience, luxury atmosphere

This is a great experience. Yan, one of the interns, is a really excellent person. She is absolutely great. We habe enjoyed a lot here in New World Hotel Saigon.

Great hotel, comfortable rooms, and nice pool area. We had a lounge room, and the staff working in the lounge is exceptional! All of them are always greeting us with the biggest smiles, and are extremely attentive and nice. They are the reason for us to come back time and time again. Special thanks to Yan, Ho, Phuc, Dang, Nhi, Giang and Tan!

I had a wonderful time with services from Ho, Dang, Yan, Dat, Ngoc, Nhi, Tan

We have had a wonderful experience at The Residence lounge at the New World Hotel. The staff are pleasant, friendly, helpful and efficient. The food options are great - offering variety and quality and the free cocktails/drinks from 5.30-8.00pm each night is a fabulous bonus. Thank you to Daniel, Ngoc, Dang, Tan, Yen, Phuc, Duong and Ho. You have all really enhanced our time in Ho Chi Minh City! ♥️

Very pleasant experience. Breakfast was very good and Yen was very attentive with service. Hotel accommodation was excellent.

We hosted a seminar at the hotel and the overall experience was very positive. The staff supporting us at the event, Nhi was very attentive to our needs and requests. She even went out of her way to help me carry stuff back to my room. A huge shout out to her for her service.

We stayed at New World Saigon twice during our two-week holiday in Vietnam, and it was easily one of the highlights of our trip. From the moment we arrived, the staff made us feel incredibly welcome and well looked after. We were travelling with our two young boys (6 and 3), and nothing was ever too much trouble—every request was met with a smile, and the team went above and beyond to make our stay comfortable and enjoyable. The concierge was especially helpful, connecting us with a fantastic local tailor and helping us organise anything we needed. The level of service genuinely stood out. The location is perfect—central, easy to walk to nearby attractions, and convenient for catching Grabs. The hotel itself is spotless, and the rooms are beautifully presented and very comfortable. We also highly recommend opting for the Residence Club access. It was absolutely worth it—the cocktail evenings were a standout experience and a great way to unwind. What really made our stay, though, was the staff. They were so warm and engaging, especially with our boys, who loved interacting with them. At no point did we feel like anything was a burden—quite the opposite. I would highly recommend this hotel to anyone visiting Ho Chi Minh City, especially families. We’ll definitely be back.

We stayed at this hotel during our recent trip, and it was amazing. The breakfast buffet had a great selection of delicious food. The room was beautiful, clean, and very comfortable. The staff were friendly and professional, making our stay even more enjoyable. We had a fantastic experience and will definitely return on our next visit.

A beautiful and clean hotel. Great customer service. The location and district are wonderful. I would definitely stay here if I came to the city on a leisure trip. Giang, Ngan, Vy, Yen, Lan, Duong was very helpful and informative in the executive lounge. The hotel and staff always make me feel at home.

Excellent hotel. Especially the breakfast in the Executive Lounge. Pho, Vietnamese Coffee and Western favorites served with smiles and the utmost attention to detail. Thank you!

We stayed for 3 nights through Luxury Escapes, and could not be happier. The deal we received included breakfast, dinner & massages. Right in the hub of everything in the city. We would 100% stay there again.

We stayed at New World Saigon for my birthday and honestly could not have asked for a better experience. From the moment we arrived, the service was exceptional and remained that way throughout our entire stay. The Residence Club was worth every cent. The staff there were outstanding and remembered us by name, our preferences, and always made us feel welcome. The attention to detail is what really sets this hotel apart. Cocktail hour each evening was excellent, with a great selection of Australian and Italian wines, yummy canapés, and substantial dinner offerings that were different each night. The food in the club lounge was consistently fresh, well-presented, and delicious. Our room was beautifully appointed, with a very comfortable bed, nightly turndown service, and premium Malin + Goetz amenities that added to the luxury feel. We had a park view room which was surprisingly quiet considering the hotel's central location. The décor throughout the room, hallways, and lobby felt sophisticated and elegant, reminding us of an Armani Hotel. Breakfast was another highlight. There was a huge selection of fresh options, an excellent egg station, and plenty of variety each morning. We also attended the seafood night, which was fantastic and showcased the quality of the hotel's dining. The location is hard to beat. Ben Thanh Market is within easy walking distance, and Grab rides to anywhere else in the city are quick and inexpensive. One of the nicest touches was the way the staff acknowledged a birthday during our stay. We returned to find a beautiful birthday cake waiting for us, which was a thoughtful surprise and made the celebration even more special. The facilities are also excellent, with a large swimming pool, tennis court, gym, and spa all available. Despite being in the heart of Ho Chi Minh City, the hotel feels like a calm retreat from the busy streets outside. There was nothing we could fault, and it genuinely felt like a five-star hotel in every sense. We would absolutely stay here again and wouldn't hesitate to recommend it to anyone visiting Ho Chi Minh City.

This hotel exceeds all expectations. We were fortunate to have club access and the staff at the club are absolutely delightful. I wish they were my everyday friends!

Great hotel in a perfect location. Staff were great and try to get the lounge service on 10th floor as its worth every penny.

Excellent hotel located very near everything that is worth seeing in Saigon. People are friendly and help never more than a few steps away. Customer service was a step above what I have been accustomed to even in the best US hotels. Vietnamese people probably know they are working in an elite hotel but they don't act like it. Would stay again.

Nice hotel located only a few minutes walk to markets, shops and a short drive to most places in the city. Room was nice and big we were on a higher floor with club access which was nice and quiet. Club lounge drinks at night were basic but okay, beer, wine and some spirits. Breakfast in the lounge was nice and a good selection. Tea and coffee making in the room Housekeeping was great Toiletries provided Had drinks by the pool several beds available. Spa was nice for a massage too. Staff lovely Nice bar on the bottom floor