Club Tropicana Aquapark

We stayed here last week, my review is true and accurate and based on our experience. Spacious hotel, check in was friendly and as we arrived in the morning we had to wait for our room which was to be expected. Once our room was ready we was shown to our interconnecting room which was spacious and nice and the Aircon was great. The staff were also very nice from cleaners to bar staff. The food was hit and miss and a couple of times we struggled to find something we could eat and enjoy, the pizza station was the go too for our kids but I was surprised they were not allowed to go up for another pizza on a few occasions as the guy who was making them told them they were only allowed 1...very strange as we were all inclusive. Most of the entertainment team were ok but we felt we weren't welcomed as well as other nationalities and one guy took my son's girlfriend's mobile phone to take a video but he decided it would be a good idea to add her on what's app and then message her to ask her thoughts she was good looking and asked her age, obviously she didn't reply and because of this he was quite awful with us as he wanted even look at us all. When my son's girlfriend wanted to sing karaoke he blanked our table until we got his attention and as he took her song choice he made no eye contact or acknowledgement to any of us, when she got up to sing he had a go at her a couple of times as she said it was the wrong song which led to her getting frustrated with his words and told him so also. At the end of the night my son's girlfriend had a go at him and told him a few home truths and his response was to walk away mumbling. He did, however apologize for his behaviour so will give him that. The all inclusive bars closed at 11pm and the lads behind the bar in cosy bar and pool bar were absolutely fantastic. They did have a sports bar which was a paid bar after the main ones closed and I went there to watch the France v Paraguay game and a lot of french and Morocco people in there, I left at 1am and it was still open so I thought brilliant I'll go in there to watch the England v Mexico game...what happened next blew me away and made me very upset. I got in there about 11.30pm, sat down with my drink that I got from the all inclusive bar ready to order a paid drink when that was finished. Next thing the manager came over and said you have to leave, no English allowed. What the hell I thought? Why do I have to leave? We are closing now and you have to leave. At this point I was livid and was told then that you English have to watch the game in the conference room but no drinks are allowed...talk about discrimination and a slight hint of racism towards English paying customers. This behaviour was also the same to other English couples after I left the bar...in my opinion that is disgusting, I pay my holiday the same as everyone else and to be treated like this is terrible. Would I go to that hotel again, not a chance!! No problem with the rooms or majority of the staff but management needs to have a good hard look at themselves as I never expected to be discriminated against for paying an English guest.

Perfect! We had the most wonderful holiday here! From the moment we arrived until the day we left, we felt genuinely welcomed and cared for. Every single member of the staff was friendly, professional, and always smiling. No matter what we needed, they were always happy to help and solved every little problem with a smile. They made us feel like the most important guests in the hotel. I stayed here with my 12-year-old son, and we both absolutely loved it. We almost didn't want to go home! The pools were fantastic, the rooms were beautiful, clean, and very comfortable. The music throughout the day created the perfect holiday atmosphere, making every moment even more enjoyable. The food was delicious with plenty of choice, and the Wi-Fi worked perfectly everywhere in the hotel. There were always enough sunbeds by the pools, so there was never any need to wake up early to reserve one. The air conditioning worked perfectly, and the hotel's beautiful design made everything feel elegant and relaxing. It was also nice that smokers had designated areas and didn't feel excluded. Everything about this hotel was simply perfect. The atmosphere, the service, the facilities, and the people made this one of the best holidays we have ever had. Thank you to the entire team for making our stay so special. We will definitely be back! Highly recommended! ❤️

Very good hotel, staff were brilliant with our family and fantastic with the kids. Great hotel

My husband and I had a fantastic short break away for his birthday. I enjoyed the atmosphere of the holiday. Breakfast and lunch with good meals but the evening meal not so good as there wasn’t much variety but the staff are amazing. I’d like to thank Achraf who works in the bar. He was such a professional bar man he suggested drinks that we might like and then when we decided he remembered all the time so thank you for the bar staff in the cozy bar especially Ash I hope to return soon.

Brilliant hotel. Staff were super friendly and helpful. We didn’t leave the resort as we had four children with us but the hotel was great so we didn’t feel we had to leave. Food was very nice for the adults, fresh pizza and pasta for the kids. My only recommendation would be to have fries available for dinner time too. Plenty of options. Cocktails were lovely, husband enjoyed the beer. Room was spotless, cleaned every day and new towels and bedding provided. Entertainment in the evening was good. We really really enjoyed our stay. Would absolutely recommend.

We are currently staying in this hotel and couldn’t fault it for anything. Food is lovely, all kinds of different meats fish pastas, salad bars and the nicest cakes I’ve had at hotels. Place is absolutely spotless and staff are so friendly and hardworking even in the blistering heat all day. Rooms cleaned every day and very comfortable beds. Can’t recommend highly enough and will definitely return.

Good wasn’t the greatest out of the hotels I have stayed in but was ok. We didn’t starve even if it was pizza every night. Rooms good. Entertainment was mostly in French so couldn’t understand much of what was going on. All the music was French or Arabic ….