Club Mermaid Village

Great hotel with a friendly staff and a fantastic animation team. Clean rooms, good food, and a lovely atmosphere. We had a great holiday and would happily come back!

We stayed for 10 days returning yesterday. FOOD - Awful most days inedible - made me have a bad stomach for the past week - kind of options at dinner were - Liver/ Heart/Beef Tongue - the smell walking in to the restaurant made me feel physically sick. Room - Basic - but ok, clean on arrival but I don’t think the toilet was cleaned the whole time we were there. Pool Area - extremely load around main activity pool, but a more relaxed atmosphere at other pool Guests from other nationalities treated different - better - for example more choice of fruit etc at meal times than there was for us. Local area just not picturesque at all - loads of shops. A lot of restaurants around but very expensive- family of 4 who don’t drink alcohol a meal and soft drinks cost us £150. The best restaurant we found was Vikings Sunday market was good We booked some fab excursions with Sam at the excursion company just across the street - we did the Zoo trip/ lake trip and water fight which was a fab day out and the city tour of Alanya which was fabulous too. The Beach we went to you have to go in a tunnel under the motorway to get it and the. the mermaid allocated space is at the end of the beach by where the river enters the sea and it STANK. We only stayed 10 minutes. We were absolutely devastated we have been to turkey so many times and have loved everywhere we have been this was just awful

We travelled as a family of 6, including two infants, and this was one of the most frustrating hotel experiences we've had. When booking, we specifically requested either connecting rooms or a family room. We were only told after arriving that the hotel has neither connecting rooms nor family rooms. Despite paying for two rooms, we were effectively forced to squeeze everyone into one room because there was no safe alternative. The hotel manager's attitude was incredibly disappointing. She genuinely believed it was perfectly acceptable for our 8 and 9-year-old children to sleep alone in a separate room, with no internal connecting door. When I asked what we were supposed to do if one of the children became frightened, ill, or needed us during the night, her response was simply, "They'll be fine." As parents, that is completely unacceptable. We chose to cram our whole family into one room instead, and not once did anyone from management ask if we were managing or offer any help. The reception staff were equally disappointing. They were dismissive, unhelpful and, at times, openly disrespectful. Unfortunately for them, they didn't realise that I understand Turkish, so I understood exactly how they were speaking about my wife while trying to brush her off. It was incredibly unprofessional and left a very bad impression. Things only got worse on our last day. I became seriously unwell with vomiting and diarrhoea and was barely able to move. My wife politely asked whether I could stay in the room for just one extra hour to recover before checking out. Rather than showing any compassion, reception immediately said it would cost €10 per extra hour or i can stay in the "luggage room" if I wanted to isolate! The hotel also seems to charge extra for almost everything: Wi-Fi isn't free – you pay per device (which quickly adds up for a family). Beach towels require an additional €10 deposit/charge. It felt like there was an extra fee around every corner. The food was below average despite being all-inclusive. There was enough variety, but the quality wasn't particularly good. To be fair, there were some positives. The pool area is decent with a good variety for children and adults, and most of the ground staff were friendly and helpful. The absolute highlight of our stay was the spa. Ali, the Spa Manager, was outstanding. He treated our family with genuine kindness and professionalism, gave us a fantastic package, and even arranged exclusive family time by closing the spa for a couple of hours so our young children could enjoy the facilities comfortably. He was, without question, the best part of this hotel and deserves recognition for the excellent customer service he provides. Unfortunately, one exceptional member of staff cannot make up for poor management and disrespectful reception staff. Customer service starts at the front desk, and this hotel falls well short. We won't be returning and couldn't recommend it to families expecting understanding, flexibility or basic customer care.

Hamit good service is the beast restorant team cery goodd evreyting thanks hamit and team majena thnkz

Fantastisk resa! Super happy to be here with my family

Great hotel, good activities, animation team very interactive and friendly especially emre and guyu

We just came back from holidays from Club mermaid Village and we had an amzing time there. My son really liked it.Both morning and night Entertainment kept the kids busy and active while having great fun. They were all really helpful at the reception whether it was Sonia,Neda,Ahmed or Orhan. Simple things like free water, constantly asking and checking if we are needing anything or any help, made us feel really welcome and looked after with upmost attention. Had the cahnce to have a chat with Orhan a few times during my stay and the lad is such a nice lad. Same goes to one of the waiters named Seyhmus who made sure to keep a table for us for dinner, cared for us and served us our drinks mostly every night. The lad is a really nice person too. During our stay we also came across Sefer who was really professional and genuine with his work. Proposed us the activities that werent too far and that he thought we woule like the most with a price that we couldnt refused as we were told to not book any activities from the hotel due to how high the price was. To our surprised Sefer proposed us some deals that were brillant and where you were guarantedd the shuttle and also insured for the trip/activity. We were really impressed with his offers and booked 3 activities with him. As planned everything went really smooth from start to finish. Sefer was also in Charge of our shuttle from and to the airport and again didnt disapoint. Stayed awake late the night before leaving to make sure i had all the infos needed regarding the shuttle transfer. Couldnt have asked for anything better. The last thing is regarding the life guard who also were really pleasant and professional. Teasing and playing with the kids but also staying focus on their job and few times seen them jumping in water to check on the kids etc.. again well impressed with the staffs.. 1 thing that i believe might improve their services is some type of security around if ever they come across drunk folks trying to start any trouble. During our stay there were not any issues but this is something that could happened one day.

Very misleading hotel entertainment team awful the team consists of 2 people who do nothing but walk about all day 2 shows in 2 weeks we saw the staff are extremely moody and miserable say hello the first day then just stare at you and ignore you the rest of the days food is awful same picky bits everyday no healthy options drinks are watered down , no atmosphere of an evening no music playing the odd band but very boring a hotel we most definitely will never vist again if you have kids I would not recommend either there is nothing for them all the kids we saw looked bored!! Rooms full of ants me and my friend had a number of bits all up our legs and ankles bathroom toilet leaks also shower leaks ... there is an awful sewage smell in the bathroom also i recommend spending abit more on a better hotel that alot more to offer

Hotel is beautiful we had a warm welcome after arriving at 3am however the lifeguards are very unprofessional always on phones and leaving the pools un occupied, aswell as being very rude and nasty believing you dont understand however my partner travels and can speak several lanuages. He had an unpleasant talk with one of the lifeguards and his friend that were really nasty towards my partner for no reason at all thinking he didnt undersrand. The food is awful so wont be back.