Club Hotel Sunbel

I had a fantastic stay at this hotel. The rooms were very comfortable, clean, and well-equipped, providing a relaxing atmosphere after a day at the beach. The food was absolutely delicious, with a great variety of fresh and tasty dishes – every meal was a real pleasure. The location of the hotel is simply amazing – situated between the beautiful mountains and the sea, offering breathtaking views and a unique atmosphere. Being right next to the beach makes it a perfect place for relaxation, while the surrounding mountains provide incredible scenery and opportunities to enjoy nature. The staff were extremely friendly, helpful, and welcoming. I would especially like to mention Bilal from the reception, who was always kind, professional, and ready to help with any request. His positive attitude and excellent service made our stay even more enjoyable. Thank you for a wonderful experience. I would definitely recommend this hotel to anyone looking for a perfect combination of beautiful nature, comfortable accommodation, delicious food, and outstanding service. I hope to come back again soon!

I would like to express my disappointment regarding our stay at Club Hotel Sunbel. First of all, the hotel is advertised on Booking.com as an adults-only hotel. However, this is simply not true. There are many children staying at the hotel, and during our stay we have seen far more children than expected. Additionally, the hotel advertises a fitness center, but we have not been able to find any gym at all. Secondly, most of the staff are not friendly, and only a few employees speak English, which makes communication very difficult. The most disappointing experience happened today. We booked an excursion through the tour representative at the hotel. In every hotel we have stayed at before, guests leaving early for an excursion receive a packed breakfast. Here, we were given four food containers and were told that we could enter the restaurant before breakfast officially opened and prepare our own breakfast to take with us. We did exactly as instructed. While we were preparing our food, the restaurant manager approached us in an extremely rude and upset manner, saying that we were not allowed to eat there and take food away. At that point, my father and I had only one sandwich each, which we were eating while standing. We decided to finish our drinks at the reception while my siblings tried to finish the food they had already taken. The restaurant manager stood over them, rushing them to finish because, according to him, it was now the staff’s breakfast time. We completely understand that the staff also need time to eat, but we were simply following the instructions that had been given to us by the hotel, and we did not ask the staff for any additional service. While we were at the reception making ourselves a coffee, my father wanted to get some fruit juice from the 24-hour drink machine. He was told that he could not use it because it would only be available one hour later. This was very confusing, especially since it is advertised as being available 24 hours a day. The day before, after breakfast, we asked for empty reusable glasses from the beach bar because the paper cups fall apart after only a few minutes. The staff reacted very rudely and asked why we needed glasses, telling us that there were glasses inside the restaurant. This was another unnecessary and unpleasant interaction. Overall, my family and I are extremely disappointed with this hotel. The customer service has been poor, the staff’s attitude has been unfriendly, and several of the hotel’s advertised facilities and descriptions are misleading. We could have spent our money at many other hotels where guests are treated with respect. We still have four days remaining of our stay, and we sincerely hope that we will not experience any further unpleasant situations. We expect this complaint to be taken seriously and would appreciate your response.