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Ērtības
Atrašanās vieta
Jūras krastā
Pie smilšu pludmales
Attālums līdz kūrorta centram ir apmēram 38 km (Hurgada)
Attālums līdz lidostai ir apmēram 32 km (Hurgada)
Viesnīca
Atvērta 2009 g
Renovēta 2020 g
Numuru skaits – 528
Galvenais restorāns
Restorāni
A la carte restorāni – (Katrs vienu reizi nedēļā par brīvu) 2 (par papildus samaksu)
Bāri
Bārs pie baseina
Diskotēka (par papildus samaksu)
Konferenču zāle (par papildus samaksu)
Mini tirgus (par papildus samaksu)
Bankomāts
Friz
...
Ērtības
Atrašanās vieta
Jūras krastā
Pie smilšu pludmales
Attālums līdz kūrorta centram ir apmēram 38 km (Hurgada)
Attālums līdz lidostai ir apmēram 32 km (Hurgada)
Viesnīca
Atvērta 2009 g
Renovēta 2020 g
Numuru skaits – 528
Galvenais restorāns
Restorāni
A la carte restorāni – (Katrs vienu reizi nedēļā par brīvu) 2 (par papildus samaksu)
Bāri
Bārs pie baseina
Diskotēka (par papildus samaksu)
Konferenču zāle (par papildus samaksu)
Mini tirgus (par papildus samaksu)
Bankomāts
Frizētava (par papildus samaksu)
Veļas mazgātavas pakalpojumi (par papildus samaksu)
Ārsts (par papildus samaksu)
Autostāvvieta
Baseini – 6
Apsildāms baseins (ziemas periodā)
Atpūtas krēsli pie baseina
Atpūtas krēsli pludmalē
Saulessargi pie baseina
Saulessargi pludmalē
Dvieļi pie baseina
Dvieļi pludmalē
Dvieļu maiņa
Viesnīcas oficiālā kategorija – 5*
Numurs
Standard Garden View
Numura platība 35 kv.m
Atpūtas zona
Duša
Tualete
Fēns
Balkons vai terase
Gaisa kondicionētājs (individuālais)
Tālrunis
Plazmas TV
Mini bārs
Seifs
Ir iespēja pagatavot tēju, kafiju
Maksimāli var izmitināt – 3 + 1
Standard Sea View
Numura platība 35 kv.m
Ar logiem uz jūras pusi
Atpūtas zona
Duša
Tualete
Fēns
Balkons vai terase
Gaisa kondicionētājs (individuālais)
Tālrunis
Plazmas TV
Mini bārs
Seifs
Ir iespēja pagatavot tēju, kafiju
Maksimāli var izmitināt – 3 + 1
Premium Deluxe
Numura platība 35 kv.m
Ar logiem uz jūras pusi
Atpūtas zona
Duša
Tualete
Fēns
Balkons vai terase
Gaisa kondicionētājs (individuālais)
Tālrunis
Plazmas TV
Mini bārs
Seifs
Ir iespēja pagatavot tēju, kafiju
Maksimāli var izmitināt – 3 + 1
Family Room
Numura platība 77 kv.m
2 guļamistabas savienotas ar durvīm
Atpūtas zona
Duša
Tualete
Fēns
Balkons vai terase
Gaisa kondicionētājs (individuālais)
Tālrunis
Plazmas TV
Mini bārs
Seifs
Ir iespēja pagatavot tēju, kafiju
Maksimāli var izmitināt – 3 + 1
Premium Deluxe Front
Beach Front Room
Numura platība 35 kv.m
Ar logiem uz jūras pusi
Atpūtas zona
Duša
Tualete
Fēns
Balkons vai terase
Gaisa kondicionētājs (individuālais)
Tālrunis
Plazmas TV
Mini bārs
Seifs
Ir iespēja pagatavot tēju, kafiju
Maksimāli var izmitināt – 3 + 1
Aktīvā atpūta
Aerobika
Basketbols
Mini futbols
Pludmales volejbols
Biljards
Trenažieru zāle
Trenažieru zāle
Galda teniss
Tenisa korti
Tenisa korts
Tenisa aprīkojums (par papildus samaksu)
Daivings (par papildus samaksu)
Kanoe (par papildus samaksu)
Ūdens aerobika
SPA centra pakalpojumi (par papildus samaksu)
Masāža (par papildus samaksu)
Džakuzi (par papildus samaksu)
Sauna (par papildus samaksu)
Bērniem
Bērnu baseini
Bērnu klubs
Mini klubs
Rotaļu laukums
Bērnu gulta
Bērnu krēsls restorānā
Aukle (par papildus samaksu)
Speciālā ēdienkarte bērniem
Ēdināšana
Pieejamie ēdināšanas tipi: Puspansija, Viss iekļauts
Piezīmes
Ēdieni un dzērieni restorānos, kafejnīcās, bāros un citās viesnīcas aprakstā norādītās vietās tiek pasniegti pēc viesnīcas vadības sistēmas un ir par papildus samaksu saskaņā ar pasūtīto ēdienu plānu.
Sniegtā informācija par viesnīcu, viesnīcas pakalpojumu daudzveidība, to grafiks un cenas var tikt mainītas
Informācija šajā mājas lapā tiek pārvaldīta un atjaunota no viesnīcas puses. Tūrisma operators nenes atbildību par informāciju, kas tiek izvietota šajā mājas lapā.
Pirms veikt rezervāciju svarīgi savlaicīgi pārbaudīt:
1. Katra ceļotāja pases un personas apliecības derīguma termiņus
Dažādām valstīm prasības atšķiras – dažkārt pasei jābūt derīgai līdz pat 6 mēnešiem pēc atgriešanās.
Uzmanību, ceļojot uz valstīm ārpus Eiropas Savienības (piemēram, Turciju), ir nepieciešama Pase, kas derīga vēl vismaz 6 mēnešus pēc atgriešanās dienas.
Personas apliecību (ID karti) var izmantot tikai Latvijas pilsoņi ceļojot uz ES valstīm.
Latvijas nepilsoņiem braucieniem uz ārvalstīm vienmēr nepieciešama pase.
Latvijas pilsoņa pases, kas izdotas līdz 2002. gada 1. jūlijam, vai pases ar 50 gadu derīguma termiņu, nav derīgas ceļošanai ārpus Šengenas zonas. ārvalstu diplomātiskās un konsulārās pārstāvniecības Latvijā.
2. Vīzu nepieciešamību
Pārbaudiet, vai valstī, uz kuru ceļojat, nepieciešama vīza vai iebraukšanas atļauja.
Ārlietu ministrijas mājaslapā ŠEIT ir publicēta tās rīcībā esošā oficiālā informācija.
3. Iebraukšanas valsts noteiktās prasības
Iespējamās prasības: vakcinācija, bagāžas pārvadāšanas noteikumi, speciālas formas, papildu dokumenti u.c.
4. Ja ceļojumā dodaties ar bērnu, tad izbraukšanas noteikumus no valsts.
Lūdzam ceļotājus pirms ceļojuma iepazīties ar spēkā esošajiem noteikumiem vai vērsties pie Latvia Tours konsultanta, lai precizētu informāciju!
Šajā sadaļā atradīsiet pārskatu par dokumentiem, kas nepieciešami drošai ceļošanai - noteikumus par bagāžas pārvadāšanu, robežu šķērsošanu, ceļošanu ar bērniem, kā arī ieteikumus ceļojuma apdrošināšanas polises iegādei un citu būtisku informāciju, kas palīdzēs sagatavoties ceļojumam droši un bez stresa.
Moawad did a beautiful job cleaning our rooms every day. Would highly recommend 7257
739yaral
5/5
Calm Family Atmosphere
pirms 4 mēneši
Thank you Cleopatra Luxury for the high quality service, cleanness and kindness of Staff.
Very calm atmosphere and enjoyable activities
548abdelrahmank
2/5
Was a first time there, and will not repeat it.
pirms 4 mēneši
facility is good, foot quality and variety is really poor, as if saving costs, food can be repeated couple days after each other as they have some amount and want to finish it.Even with complaining nothing was done, wouldn't recomed it.
jamesmT6614GE
5/5
Amazing hotel and staff
pirms 4 mēneši
The reception staff at the adults hotel were excellent as were every other staff member of the hotel. Ahmed and Alfred, Mohamed and Ahmed from pool bar were excellent. Was an mis communication regarding late checkout but everything was resolved efficiently. We will be back.
James and Hannah
❤️🇪🇬❤️🇪🇬
354ebbyu
5/5
5 star experience from start to finish
pirms 4 mēneši
Amazing location, nothing to complain about really. Clean rooms, lovely pools, friendly service all round, good options for all the meals, most of the meals were really flavourful and tasty. The beach was right behind and had some amazing walks. The spa was really good as well. It was my birthday and the sea food restaurant did not disappoint. The Italian restaurant was also really good. I would have loved to mention all the waiters by name but I can't remember all of them, they were all so lovely. I hardly say this about anywhere but I'll be back for sure, this time with my family.
Walibi007
5/5
Beautiful stay as usual
pirms 4 mēneši
Very qualitative hôtel in a beautiful place, with good food & friendly staff🤩
It was my 2nd stay at Cleopatra and clearly not the last
Special thanks to our room keeper Allah🙏 He did his best to help me with the too hard bed for my body in constant pain😓
Unfortunately even with Allah's help, I had very painful nights😰
That would be the only point I would hope a real improvement for my next stay (possibly in October)🙏 Thank you for your comprehension
megan1690
5/5
The staff are amazing.
pirms 4 mēneši
We have just returned from an amazing stay at the Cleopatra Luxury Resort, and we couldn’t recommend it highly enough!
This was our first time visiting Egypt, and we absolutely loved every minute of it. The hotel is beautiful, the rooms were spotless every single day thanks to the hardworking housekeeping team, and the à la carte restaurants on site were fantastic with excellent food and service.
What really makes this hotel special, though, is the staff. Every member of the team was friendly, welcoming and always had a smile on their face.
A special thank you to Sherif at the Activity Pool bar, along with the other barman there who I have forgot his name, who looked after us throughout our holiday and made every visit enjoyable. We’d also like to thank Salah in the buffet restaurant, who was so attentive and made us feel genuinely welcome every day. Mohammed at pilli pilli pub was also great with us.
The staff are a real credit to the hotel and are the reason we’ll remember this holiday so fondly.
Thank you to everyone at Cleopatra Luxury Resort for making our first trip to Egypt so memorable. We would highly recommend this hotel and would love to return in the future!
Kirsty-Travelling08
5/5
Fantastic Stay & Vegan Food
pirms 4 mēneši
(LONG READ - GO TO END OF REVIEW FOR VEGAN/VEGETARIAN FOOD)
We had an amazing stay at Cleopatra Hotel, a genuine 10/10 experience.
Every single member of staff without fail was genuinely happy to help with any task no matter how big or small, always with a smile on their face. So incredibly friendly, constantly checking if there was anything they could do for us, and a few were extra keen to get drinks down us!
The accommodation was absolutely spotless throughout - not a single bug or speck of dust seen in our room - and the housekeeper, Khaled, was super friendly, always with a beaming smile and made us an elephant out of towels one day! (God only knows how!)
Fresh towels each day, for room and for beach, bottled water supply topped up daily, and some lovely shower gels/shampoos.
With 3 pools, 3 big jacuzzis and a wave pool - each with LOADS of seating and LOADS of sunshine - we were spoilt for choice throughout the week.
One pool seemingly designated as the activities/music pool, one seemingly designated for your typical chill by the pool and dip in for a light swim (the biggest), and one seemingly more set up for swimming lengths.
The music was loud when it was on, but not constant, and one of the other pools allows a bit of respite from the noise if you want it, as it’s further away and raised on a slightly higher level. So you get the best of both worlds on the party vs chill vibe.
There’s an on site gym (not that we used it - what are you insane?! You’re on holiday!), an on-site “English pub” with a pool table and big TV where we watched the World Cup, and a large bar with more pool, as well as darts and more of a cosy sofa seating vibe.
There are other pubs/bars on the separate family hotel on the other side of the road, which we were welcome to use all-inclusive.
There’s nothing to stop the “adults only” going into the family hotel, but the families are not allowed in the adults only (obviously) - perfect!
There were optional excursions and spa facilities at an extra cost, we went on the day snorkelling boat trip and did the spa program. The snorkelling in the Red Sea was stunning and was full to the brim of beautiful exotic fish. I am a very nervous swimmer but the snorkelling instructor couldn’t have been more helpful, and the wildlife was so amazing I even forgot I was scared at all!
(Shoutout to our new friend Jill if you’re reading this!)
The spa program with Turkish Harram was the best spa experience I’ve ever had, anywhere.
Shoutout to Mansy our holiday guide who explained everything clearly and, whilst obviously being a salesman, didn’t feel too pushy.
There is a shuttle bus (a glorified golf buggy) that runs every 15 minutes taking you to the beach: literally a 3 minute journey across the road and through the very separate family hotel of the same name.
There is a lovely restaurant (with no vegan options other than chips!) overlooking the beach, and plenty of sunbeds under canopy on the sand.
IMPORTANT NOTE: you seemingly cannot swim at this beach, it is a MASSIVE shallow area filled with rockpools, which for us as nature lovers was super cool. Just about deep enough to get our heads under with the snorkel (not to scare you but we saw a lionfish and an eel!). The no-swimming thing could’ve been because it was slightly choppy, but it seemed to be a standard “do not go past this line” kinda beach.
There were a healthy number of activities during the day, usually a game of darts in the big cabana or water polo in one of the pools. Usually one or two a day so not constant, but the entertainment reps were always open to ideas.
And entertainment at night was varied and genuinely of pretty high quality! Singers, dancers, karaoke (NOT high quality lol), quiz nights, light shows etc etc.
Now to the food… wow as vegans we felt so so lucky and so well looked after by the chef, Mohammed.
The options on display at the buffet were plentiful by usual standards anyway: flavoured rice, multiplied potato choices, grilled vegetables, green pea ragout, vegetable tagine etc etc
However, we made a note on our booking that we were vegan. First thing when we checked in, the receptionist advised us to talk to the chef. At lunch, we asked our lovely waiter, Mustafa, who graciously found chef Mohammed in an instant.
It took a little explaining due to the language barrier and cultural norms to make sure he 100% understood (VEGAN, not vegetarian!), but once he got it, he couldn’t have been better!
Every lunch, and every dinner, without fail, Mohammed would personally deliver to us a freshly cooked varied fully plant based dish whilst all the other punters were eating chicken and chips! Ha! Suckers!!
I’ve attached photos which will hopefully show the quality, but we’d have been very happy to be served these dishes in any restaurant, and he did not hold back on the portion sizes!!
Breakfast left a little to be desired, as most on the buffet contained butter/meat/eggs etc and Mohammed wasn’t there in the mornings. So we opted for toast with apricot/fig jam and the occasional Egyptian style baked beans with couscous which were pretty good!
(No alternative milks or butters available!)
Overall we left with immense gratitude towards all the staff and were genuinely gutted to leave. It was a dreamland for us and shattered through the ceiling of our expectations! Couldn’t recommend Cleopatra hotel (adults only) enough!
798martiny
5/5
Time to relax
pirms 4 mēneši
Just perfect , room was great all the staff we came across were always happy and polite . The hot is spotlessly clean x
GoPlaces06513355630
4/5
A beautiful place with helpful and friendly staff.
pirms 4 mēneši
A beautiful and large resort. Check-in was quick. The hotel lobby is beautiful and spacious, and the staff at the lobby bar are helpful and friendly. The main restaurant is more than wonderful. I would like to thank the chef; all the food tastes amazing, with a great variety of main and side dishes. The desserts were absolutely delicious, and having ice cream and popcorn every day at dinner was a lovely touch to please the children. The staff at all the bars were very friendly, especially with the children. The only drawback of the hotel is the rooms; unfortunately, the furniture is old, and the room colors are depressing. There is a lot of furniture in the room, which made it feel cramped.
Ismail4542
5/5
Hotel experience
pirms 4 mēneši
Amazing hotel very friendly staff can’t do enough for you.Hotel is clean and well maintained.
Food is good lots of variety to suit all the family.
Cruiser30065883631
5/5
Amazing hotel
pirms 4 mēneši
Fantastic and and amazing hotel.. Nice cooperative team... Very nice lpools and good beach
984mahmods
4/5
Spa
pirms 4 mēneši
I had a massage, it was excellent with Waleed, I would do it again
G6183NYer
5/5
Amazing resort and staff 💯
pirms 4 mēneši
My stay at Cleopatra Luxury Hotel was truly amazing. The staff were consistently friendly and welcoming, and the fresh food was absolutely lovely. The amenities, including the pool and gym, added so much to my vacation experience.
Anything I needed was handled immediately — the service was outstanding and the hospitality fantastic. A special mention goes to Fathi in the Market Restaurant, who was attentive every single day and made us feel even more welcome. Meeting him, along with the rest of the kitchen staff who were equally warm and friendly, was a highlight of the trip.
I will definitely recommend Cleopatra Luxury Hotel to friends and family, and I look forward to staying here again on my next visit! 🌟
Hanaj_01
5/5
10/10
pirms 4 mēneši
We had an amazing stay at the Cleopatra Luxury Resort Sharm El Sheikh, and the staff truly made our holiday special.
A huge thank you to the Housekeeping team, especially Mohammed Abdul Elmenam, Redah Mohammed, and Abdul Karim, who kept our room (9101) spotless throughout our stay in the Family Apartment. Their attention to detail, friendliness, and hard work were greatly appreciated.
We would also like to thank Khalid, the Night Manager, for his professionalism and excellent service. He was always helpful and ensured everything ran smoothly and made sure we were comfortable with anything we requested.
Special recognition goes to Shebl and Brazillo (Ahmed), who were by far the best buggy drivers at the resort. They were always cheerful, prompt, and went out of their way to help guests get around the property with a smile. This buggy service is the best I’ve received in any resort and eases your stay.
The outstanding service from these team members made our stay memorable, and they are a credit to the hotel. This is our third stay at this resort and we would happily return and highly recommend this resort to anyone visiting Sharm El Sheikh.
It
Thank you for a wonderful holiday! 🌟🌟🌟🌟🌟
samantha77163
5/5
Good Stay 🙂🙂
pirms 4 mēneši
Review
My sister and I stayed for 7 nights from 2 June 2026.
Our flight from London was delayed, so we didn’t arrive until very late on Tuesday evening. The front desk was extremely busy at that time, as many guests arrived all at once, but the staff handled it as best as they could.
Hotel
The room was very clean, though some features could use updating — such as the phone, TV, and fridge. The view was fantastic, with a clear sight of the beach. Unfortunately, we couldn’t enjoy the balcony as much as we hoped because there was bird mess on it every day.
Mustafa, our housekeeper, was fantastic. He cleaned our room thoroughly each day and was always polite and respectful.
Restaurant
The food selection throughout our all‑inclusive stay was very good — fresh, well‑cooked, and varied. The omelette station was a highlight, and Ahmed was wonderful: polite, friendly, and calm.
The waiters, especially Fahti and Mohamed (who I believe later moved to the seafood restaurant), were extremely attentive. They were polite, respectful, and consistently friendly to us and the other guests.
The daily BBQs were a brilliant idea and absolutely delicious.
Poolside
We had a wonderful time by the pool. Sunbeds were available every day, and the area was always clean and well maintained. The lifeguards were great — helpful, friendly, and attentive. A big shout‑out to Yaseen!
Pool Bar
Fantastic service. Sharif was especially attentive, friendly, and polite. Well done to him and the whole team.
With the recommendation of upgrades to the room, this will be a superb hotel to stay🙂
297roxanao
5/5
The food is amazing and they have a lot of activities for kids and in the evening they make lots of shows.
pirms 4 mēneši
We are here for the 3 rd time and we are sure that we will come back.
richardsU8168VB
5/5
Fabulous holiday
pirms 4 mēneši
I’ve woven that into the snorkelling paragraph so it flows naturally with the rest of the review:
We recently stayed at this hotel for a week and had a wonderful experience from start to finish. The staff were exceptional throughout our stay—warm, friendly and always smiling. Nothing was ever too much trouble, and their genuine kindness and attention to detail made our holiday feel extra special. They are a real credit to the hotel and played a huge part in making our stay so enjoyable.
During our stay, we also treated ourselves to some spa treatments, which were excellent and added an extra touch of relaxation to our holiday. We thoroughly enjoyed the experience and would highly recommend the spa facilities to other guests.
Our room was upgraded to a poolside room and it was spacious, clean and comfortable, with excellent housekeeping every day. The food offered plenty of choice, and we particularly enjoyed the fresh local dishes and themed evening meals. We really loved going down to the beachside bar at lunchtime for a light lunch, and it felt extra special sitting there overlooking the beach and sea. The lunchtime and evening barbecues were another highlight of our stay, offering delicious food in a wonderful setting and creating a lovely atmosphere that made each day feel even more memorable.
We would also like to give a special mention to the bar staff, who were absolutely fantastic. They couldn’t do enough for you and always served us with a smile. Their friendly and attentive service helped create a wonderfully relaxed atmosphere and made our days by the sea even more enjoyable.
Another special mention goes to the poolside bar waiter who worked tirelessly throughout the day. No matter how busy it became, he remained cheerful, professional and attentive, ensuring guests were always looked after. His hard work and dedication did not go unnoticed and contributed greatly to the excellent service we experienced throughout our stay.
The hotel facilities were excellent, with well-maintained pools and beautiful surroundings. The location was ideal, providing easy access to local attractions and activities. One of the highlights was the beautiful shallow beach, which gently stretches out to a stunning coral reef. From the pier, guests can admire an array of colourful tropical fish in the crystal-clear water, while those who enjoy snorkelling can easily swim out a short distance to explore the reef up close. It was wonderful to be able to see such an abundance of marine life so easily, making the snorkelling experience enjoyable for both beginners and more experienced swimmers alike.
Overall, this was a fantastic holiday, and we would not hesitate to return or recommend the hotel to others looking for a relaxing and enjoyable stay. We left with wonderful memories and are already looking forward to returning in the future.
That addition highlights the beach and reef beautifully and will appeal to anyone considering the hotel for snorkelling and marine life.
carolinecE7066XN
5/5
Best holiday!
pirms 4 mēneši
This hotel was amazing, driving into the hotel grounds has the definite wow factor. Once inside it did not disappoint, with the grand reception area with chandeliers, high ceilings, large windows, marble floors and sofas. Staffing were impeccable, friendly and attentive. The hotel room, grounds and restaurants are impeccably clean, (marble flooring so clean could be slippy at times) staffing always taking pride in their work, beit cleaning rooms, serving drinks, gardening, waiting tables,or life guarding. Our room was very spacious and cleaned every day with special towel designs on the bed each day on our return. Entertainment was of a good standard with dance acts, singers, karaoke and quizzes. Bar tenders at the Pilli Pilli pub were fun and attentive. Main restaurant had an array of food with different themed evenings. I can not fault this hotel, it is certainly a little piece of paradise.
Navigate17219795078
4/5
Very mixed feelings, not quite 5 star
pirms 4 mēneši
We are currently staying at Cleopatra Luxury Resort Sharm El Sheikh and, while it comes very close to a five-star experience, I would personally rate it as a strong four-star hotel.
I’d like to start with the positives, because there are many. The staff in the bars, restaurants, and housekeeping are absolutely exceptional, friendly, attentive, and always willing to go above and beyond. Special mentions go to the lifeguard at the activity pool, the poolside waiter, Ahmed in the restaurant, and Salah in the buffet restaurant. They truly make the stay feel welcoming and relaxed.
The hotel itself is very clean and well maintained, with beautiful pools and a stunning beach. The jetty is a real highlight, offering the chance to swim among incredible marine life. If your goal is to relax in a lovely setting, this hotel delivers.
However, there are some areas where it falls short of five-star expectations.
Food is the biggest drawback. Breakfast is good and varied, and lunch is decent, particularly at the beach restaurant, although the menu becomes repetitive after a few days. At lunch times in the buffet restaurant there is a lack of simple options - something as basic as sandwich fillings or ham/cheese to go with a salad, isn’t available, so you have to commit to a full meal.
Dinner, however, is disappointing: limited variety, repetitive options, and poor quality meat and fish. The themed nights don’t reflect the food offered (for example, an “Oriental night” without any recognisable Asian cuisine).
Entertainment is also below par for a hotel of this standard. Aside from an average singer, most of the programme consists of karaoke and basic shows, which doesn’t align with what you’d expect from a luxury resort.
Room allocation and maintenance were another issue. Although we were told we’d been upgraded, the room setup didn’t suit our needs. We are travelling with elderly parents, one with mobility issues, and we had requested a ground-floor room with appropriate facilities and a twin configuration for them. Unfortunately, the accessible bathroom was allocated to the wrong room, our double, meaning we had the accessible bathroom and they did not. They offered to change the bed configuration in the double room to two twins but it was late when we arrived and our dad wanted to get to bed. It would also have meant that me and my husband would be in separate beds during our stay. It really should have been configured correctly on arrival, especially as I had emailed ahead with our needs.
There were also several maintenance and safety concerns:
• Interconnecting doors that did not lock, raising security concerns
• Noise from the connecting doors vibrating with the air conditioning
• A broken terrace door lock
• Exposed wiring from the ceiling
• A broken toilet flush (took 2 hours to fix)
• A safe in our parents’ room that took five days to repair
Reception staff were disappointing, often unhelpful and at times rude, which contrasts sharply with the excellent service elsewhere in the hotel.
Another frustration is the constant interruption from vendors around the pool and beach selling excursions, spa services, and other extras. While understandable, the frequency becomes overwhelming. Even using the red flag system (to signal no interest), some vendors still approach you.
A particularly disappointing aspect has been the handling of our late checkout request. We asked to extend our room for just a few hours (until 4pm) on our departure day due to our father’s mobility issues, as he is not comfortable showering and changing in public facilities due to the indignity that sometimes arises when needing help to shower and dress. Despite explaining this, we were quoted what can only be described as an excessive fee for a very short extension. For a hotel positioning itself as five-star, this felt lacking in both flexibility and compassion. This is a relatively small request that would make a significant difference to his comfort and dignity, and it is disappointing that no consideration has been given so far. As we are still currently staying at the hotel, we sincerely hope the management team will reconsider this and demonstrate a more guest-focused approach.
As a travel agent, I regularly recommend hotels to clients, and my recommendations are always based on genuine guest experience. While there are many positive aspects to this hotel, the inconsistencies in service, food quality, and overall guest handling inevitably influence how confidently I could recommend it.
Overall, this is a hotel with fantastic staff, a beautiful location, and great facilities, but it is let down by food quality, entertainment, and aspects of management and maintenance. I would recommend it for a relaxing beach holiday, as long as you are not too concerned about food variety or evening entertainment.
With a few key improvements, this hotel could easily reach a true five-star standard.
Y9807PYdavids
5/5
Honeymoon
pirms 5 mēneši
This was our honeymoon, we walked through a shallow sea everyday in warm water with the most beautiful tropical fish. We slept like babies in luxury spacious rooms with garden views. Not 1 single person was not polite and helpful from the moment we arrived on the beautiful resort. Of course we have our favourite things such as 2 particular bar staff, salah and salsabil and 1 life guard ezzet. They took care of us in a way no English place ever could. This hotel , this country and the people made it one of our many incredible memories of our honeymoon we will have forever. We will be back again And again
amanatar
5/5
Four of us stayed for 7 days, it was safe, welcoming and an amazing experience. Top notch
pirms 1 gads
Shout out to the staff at Cleopatra Luxury resort (Adults), impeccable service, clean facilities, amazing Omega Spa and the friendliest of the staff throughout the resort you’ll ever meet. Ahmed, the barman at the Lobby Bar, makes the best Long Island cocktail.
Exploration202155
5/5
Pilli Pilli Pub ,Cleopatra Luxury Resort
pirms 1 gads
Perfect spot for a drink before dinner and after dinner.The staff are amazing, kind and very polite.Will definitely recommend this bar.
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