Citymax Sharjah

I am writing this with a heavy heart and deep distress. Usually, people leave reviews after their stay, but I regret having to write this before even staying there. Today—specifically on 11/07/2026 at 17:50—I booked a room at the Sharjah Citymax Hotel. While I was waiting at the reception for the check-in process, I was assisted by a staff member named *Nisha*. To say I was treated with disrespect would be an understatement; in reality, I was subjected to discrimination. She treats and respects people based on their personality and nationality. I experienced this firsthand; she welcomed me very rudely, without even a greeting. Without even looking at the booking details, she bluntly told me that my booking had been cancelled and there was no room available for me. It was only after I repeatedly asked for the reason that she finally gave an answer. I insisted that she check again because the booking appeared as 'confirmed' on my app; upon checking, it turned out to be their mistake. Even then, she was not willing to apologize to me. I have just one thing to say to the hotel management: please clearly mention on booking sites if there are any restrictions regarding the nationalities of guests allowed to stay at your hotel. No one should ever have to go through an experience like this.🙏 It was the security staff there—rather than the front office staff—who welcomed and respected me. My plea to the management is this: please ensure that what happened to me never happens to anyone else. 💔

I give the hotel 10 of out of the 10 because of Mrs .Ruby , she’s very kind and helpful, smiling all the time , helps whatever we need , if I want to come again next time I’ll come because of her kindness. She’s the best person ever in the hotel

Bad treatment from staff and they work without any respect to the guest , I Am not recommending any one to share the bad experience of this

Location was close to airport. Great atmosphere. Rooms are clean and well maintained. Service and amenities were also good.

The hotel, the room, the staff, the hotel's corridor cleanliness, and the room cleanliness were awful. They even rented out the room without cross-checking with me while I was still checked in that morning. I was supposed to check out after midnight and was about to extend my stay, but this experience changed my mind. So, S CÓ awful, and 'm never going to use this hotel again! Seriously, the staff lacked professionalism, sympathy, and proper manners. Am glad

No hot water. Showered with ice cold water. Make sure to check the water in your room before too late. When raised the complain to staff, nothing was done.

We recently stayed at a fantastic hotel and were thoroughly impressed. The location was ideal, right in the city center with easy access to main attractions and transport. The cleanliness of our room was impeccable—spotless, modern, and very comfortable. What truly made our stay memorable was the excellent service. The staff were exceptionally friendly, professional, and went above and beyond to ensure we had everything we needed. From the quick check-in to the thoughtful recommendations, their attention to detail was outstanding. Highly recommend for a seamless and pleasant experience!

After staying here for a month, I can say easy to find taxis as it is located right on the main road leading Sharjah to Dubai and Ajman, Rooms are cost and clean, The room service is top notch, with inhouse services like restaurant, gym, halls, etc. The morning breakfast was full on but the Indian options were limited and taste was different though what we have in India. Will definitely recommend staying here!