CITY PEARL

it was in very good location and easy to find with google . which is near to akola railway station and all appliances are available to go there and it was looked so good and well cleaned. happy to went there

It was like newly constructed building. I have booked online. But there may chance of bargain for booking directly from hotel reception. Staff was friendly. Room was neat and cleaned. Local transport available near to this hotel for any near by area.

  This was the worst hotel I ever stayed in. It was what you can call a bad night to remember and a horrible experience due to OYO failure of service. We got the room different what we booked through OYO. There were a patches of blood on bedsheet. Quilt was very dirty and stinking badly. The bathroom was in worst condition  and it was not what we booked through OYO. It was hotel issue that staff was not educated for hospitality and the etiquettes. They even don’t know how to respond to customer query and issue. They were very dull. Mr.Devendra who were host for the hotel in Akola was actually was not at HOTEL  and was not reachable too. Even hotel staff  don’t know where he is and they were not providing his contact no. too.Someone Mr.Gopal (OYO Resprentative) was sleeping in Room No.308 as per the Hotel staff commented, But he was not bother to attend the complaint raised.   OYO assistance was the poorest ever as I called for assistance to cancel the booking due to unmatched quality of room  staff behavior but there was continuously failure from customer executive to call transfer to concerned service team. They were taking 10-15 min to connect and they were just playing as they were not concerned about timing as it was from 11.30 to 12.45 in the night and we were waiting at reception only. Tried Call 7-8 times. No one responded for the complaint raise. Its completely pathetic service By OYO. Horrific experience of City Pearl Hotel Akola as a hotel property in city like Akola,Maharastra. As no option we stayed at last in the same room in which Mr.Ravi Jaiswal given us another bedsheet as the time at 1.30 we were at reception and trying to resolve issue with OYO service team.   I will suggest  as regular business executive traveller there should be basic service to be given by OYO if they are connecting with any hotel.   I will not prefer OYO in future even my organization & friends will also not use the POOR OYO services due to this bad experience.   Gautam Lokhande 9503532302

Great hotel to stay in,Suitable for family & business purpose, Staff is co operative 100% safe for women's also.Room service is good. I had a comfertable stay. Will visit the hotel every time I visit to akola.

Location is superb, Brand new hotel and furniture Staff having desire to serve customers and many facilities like Lift, Veg Restaurant, WIFI, laundry service, transportation arrangements, and Room Service makes this hotel worth to stay. I highly recommend to try once and then you will recommend the same to others. Wish you best Hotel City Pearl Please maintain the same spirit for ever