Chatur Playa Real Resort

The staff are lovely and my room is nice and clean, however I found the food to be mediocre dry and bland. the wifi is terrible and practically non existent. The cocktails come out of a machine and are not made by staff

This hotel was fantastic. I was concerned because of the mixed reviews but wow. The staff were extremely helpful, the rooms were so clean (cleaners went above & beyond), the facilities were fantastic. The hotel was close enough to shops/beaches and everything was a cheap taxi ride away. The all inclusive food was AMAZING, so much choice, so much meat! We didnt have any complaints about this hotel. The only recommendation I would give, the mattresses were a bit hard. This did not affect our holiday but could do with updating them. Honestly, i would go back to this hotel again. Brilliant!

Rooms are spacious and clean. Always something to eat at mealtimes. Not too busy which is great especially with young kids Only thing I will say is that the family splash pool could do with some music and aircon improvements in the family section of the hotel. This is really disappointing and shouldn’t be advertised as Aircon

Rooms are spacious and clean. Always something to eat at mealtimes. Not too busy which is great especially with young kids Only thing I will say is that the family splash pool could do with some music and aircon improvements in the family section of the hotel. This is really disappointing and shouldn’t be advertised as Aircon

After reading some of the bad reviews, we were quite nervous before arriving, but we honestly had a fantastic family holiday and don't want to leave! The staff were brilliant, especially the mini disco and kids' club team. Noidys became our girls' idol throughout the holiday, and they absolutely loved spending time with her. Espe and Ernesto were fantastic too – they put so much effort into the shows and kids' club activities, and really helped make our stay special. The location was great, just a short walk to the beach promenade and only a quick transfer from the airport. We were originally given a Junior Suite, which was lovely, and the air conditioning worked really well. However, because there was a small flight of stairs and we have a crawling one-year-old, we were a little concerned about safety. We asked if we could move to a ground-floor annex room for easier access to the kids' pool, and the hotel happily accommodated our request. The location was perfect for the children's facilities, although the air conditioning in that room wasn't very effective and it did get quite hot. The hotel kindly provided us with two fans, which we appreciated, even though the room still felt quite warm. The housekeeping team were also excellent and kept everything clean throughout our stay. The food was what worried me most after reading the reviews, but I was pleasantly surprised. We really enjoyed it, including the breakfasts, which I actually thought were better than many other all-inclusive hotels we've stayed at. Overall, we had a great experience and would definitely come back. It's an affordable hotel that offers excellent value for money, and we'd happily recommend it to other families.

After reading some of the bad reviews, we were quite nervous before arriving, but we honestly had a fantastic family holiday and don't want to leave! The staff were brilliant, especially the mini disco and kids' club team. Noidys became our girls' idol throughout the holiday, and they absolutely loved spending time with her. Espe and Ernesto were fantastic too – they put so much effort into the shows and kids' club activities, and really helped make our stay special. The location was great, just a short walk to the beach promenade and only a quick transfer from the airport. We were originally given a Junior Suite, which was lovely, and the air conditioning worked really well. However, because there was a small flight of stairs and we have a crawling one-year-old, we were a little concerned about safety. We asked if we could move to a ground-floor annex room for easier access to the kids' pool, and the hotel happily accommodated our request. The location was perfect for the children's facilities, although the air conditioning in that room wasn't very effective and it did get quite hot. The hotel kindly provided us with two fans, which we appreciated, even though the room still felt quite warm. The housekeeping team were also excellent and kept everything clean throughout our stay. The food was what worried me most after reading the reviews, but I was pleasantly surprised. We really enjoyed it, including the breakfasts, which I actually thought were better than many other all-inclusive hotels we've stayed at. Overall, we had a great experience and would definitely come back. It's an affordable hotel that offers excellent value for money, and we'd happily recommend it to other families.

Lovely hotel, clean spacious rooms, pools were clean and good condition. All staff was friendly but Entertainment staff was amazing, they really tried to get people involved in activities and the evening entertainment. They were great with the kids and had kids club on through the day. My daughter asked me everyday to go back to kids club as they made it so fun for them. Noidys and another lady (name I didn’t get)always made effort to speak and interact with my daughter even when walking past. Entertainment team was all brilliant. The only thing that let this hotel down for me was the snack bar it was always nearly empty or cold hot dogs and burger and not a lot of option compared to other hotels we been to. We did just choose to eat in the restaurant where there was more option and hot food most days but we always went to try the snack bar first as could take it by the pool. But we really enjoyed 7 nights at this hotel

Lovely hotel, clean spacious rooms, pools were clean and good condition. All staff was friendly but Entertainment staff was amazing, they really tried to get people involved in activities and the evening entertainment. They were great with the kids and had kids club on through the day. My daughter asked me everyday to go back to kids club as they made it so fun for them. Noidys and another lady (name I didn’t get)always made effort to speak and interact with my daughter even when walking past. Entertainment team was all brilliant. The only thing that let this hotel down for me was the snack bar it was always nearly empty or cold hot dogs and burger and not a lot of option compared to other hotels we been to. We did just choose to eat in the restaurant where there was more option and hot food most days but we always went to try the snack bar first as could take it by the pool. But we really enjoyed 7 nights at this hotel

Lovely two week stay at this hotel. Hotel was clean, food was good with options for some fussy kids too. 10-15 minute walk (small kids pace) to the beach, with shops, bars and restaurants. 18 month old was poorly during our stay and the receptionists were so helpful, they had a doctor out to see him within half an hour and gave us directions to multiple pharmacies to get what we needed. Kids club was amazing for the two older kids (4 and 6). They loved going and usually won’t go anywhere without a parent in tow. The staff were so lovely and kind, kept the kids entertained with all sorts of crafts, games and playing at the park. The mini disco in the evening was the highlight of their day! The team went above and beyond to make sure they were happy and well cared for. Would definitely recommend.

Lovely two week stay at this hotel. Hotel was clean, food was good with options for some fussy kids too. 10-15 minute walk (small kids pace) to the beach, with shops, bars and restaurants. 18 month old was poorly during our stay and the receptionists were so helpful, they had a doctor out to see him within half an hour and gave us directions to multiple pharmacies to get what we needed. Kids club was amazing for the two older kids (4 and 6). They loved going and usually won’t go anywhere without a parent in tow. The staff were so lovely and kind, kept the kids entertained with all sorts of crafts, games and playing at the park. The mini disco in the evening was the highlight of their day! The team went above and beyond to make sure they were happy and well cared for. Would definitely recommend.

I was very worried before arriving after reading some of the reviews, so here is my honest opinion. The good points are that the pool area is beautiful, with plenty of sunbeds and chairs available. All of the staff were friendly and helpful throughout our stay. The food and drinks were all to a good standard, and the rooms were spacious and comfortable. On the downside, there definitely aren't enough bar staff, which meant long waits at busy times. There also aren't enough tables and chairs in the entertainment room, making it difficult to find somewhere to sit in the evenings. The hotel, including the rooms, is quite dated and could do with some refurbishment. Overall, I would say this is more of a 2-3 star hotel rather than a 4-star. However, if you can get it at a good price, it's definitely worth giving it a try.

I was very worried before arriving after reading some of the reviews, so here is my honest opinion. The good points are that the pool area is beautiful, with plenty of sunbeds and chairs available. All of the staff were friendly and helpful throughout our stay. The food and drinks were all to a good standard, and the rooms were spacious and comfortable. On the downside, there definitely aren't enough bar staff, which meant long waits at busy times. There also aren't enough tables and chairs in the entertainment room, making it difficult to find somewhere to sit in the evenings. The hotel, including the rooms, is quite dated and could do with some refurbishment. Overall, I would say this is more of a 2-3 star hotel rather than a 4-star. However, if you can get it at a good price, it's definitely worth giving it a try.

it isnt what people say if you have children it is okay but wouldnt recommend going on a normal holiday with your mates

it isnt what people say if you have children it is okay but wouldnt recommend going on a normal holiday with your mates

Ernesto & Nicolle are fantastic they made our holiday very special always smiling and getting me and my partner involved. They made it special so thank you we will return

Ernesto & Nicolle are fantastic they made our holiday very special always smiling and getting me and my partner involved. They made it special so thank you we will return

Avoid . We arrived at hotel and first impressions was good...we were so wrong 2nd day in I returned to our room to see that the cleaner had been in and stolen medication I know this for a fact as I had them in a bag tucked in the bedside table now there is no way it was mistaken for rubbish as I had put a rubbish bag at the door so went to reception straight away to be told out room hadn't been cleaned..! We knew it had due to the fact I had dyed my hair and it was on the pillow case the beds had been changed, so when we explained this the receptionist then replied 'oh that's strange' I then asked to see a rep all I got told was to check the boards which didn't tell you anything so I'm now 4 days in my holiday without medication prescribed by my doctor i eventually seen a rep in which the manager of the hotel also came to see me and I will praise when needed and I have no complaints when I seen them they were more than happy to help me the manager offered to pay for the doctor fees and my medication which was all I wanted it cost me €95 for doctor signature then €16 for medication. The 2 women at reception at absolutely rude and so unprofessional even when we handed the doctors fees she gave us her opinion basically saying no were not paying for doctor fees but medication I felt like telling her to shut up it wasn't her place, also we got stuck in the lift which was quite scary they are run down as it is eventually they opened the doors but it wasn't on the floor we had to climb out ( will be attaching pictures) when we were out it was same receptionist ( reception manager)I said this is unbelievable she then proceeded to mock me putting her hands up saying this is unbelievable, when I brought this up to the manager I got told language barrier I laughed and said no then was told the lift was getting maintenance done to it...!! If that was the case why was there not a sign stating this even the rep agreed on this point, they are so rude can't take no responsibility for anything I will add the entertainment people where lovely really got you involved and was very friendly 10/10 for Ernesto and Noidys. Lifeguard if you call her that I seen 2 while I was there 1 man and 1 woman no complaints of the man he done his job and sat all day watching over the pool but the female wow I lost count how many times she was not at her seat if she wasn't away doing whatever she was doing she was chatting giggling with someone she knew on her phone showing eachother videos it's that bady husband got up to get a drink witnessed a young child roughly about 3-4yrs falling in the big pool face on water her big brother noticed and grabbed her then mother quickly after now to me I think its shocking the pool got very busy and she wasn't there to do her job very dangerous. Right now to the food I have no words it was just awful we were all inclusive and hardly eat in there, my dogs actually get fed better than what's served in that place also it's all frozen food we have spent a fortune eating out it's that bad also have pictures to prove you can judge for yourself we have spoken to a few holiday makers and they were the same honestly I wouldn't even feed my animals with that crap and they expect humans to eat it. Now to bedrooms our sliding door panel came of the hinges my husband tried to put it back on wouldn't go as the spring came out that was reported 3 days before we left and was still sitting the same when we left no one came to fix it and the bathroom well I have no words absolutely rank really bad I also have pictures to add our shower wouldn't stay on the clamp at wall would keep coming loose and fall. It's not a clean hotel at all first impressions yes but not at all. I will state this is definitely not a 4 no chance more like 2-3 We were there for 10 nights only started enjoying the holiday after 4 days in due to getting nothing from reception staff waiting and waiting to see someone no help from them what so ever basically called us a liar and mocks you Ive never experienced anything like this ever. Forgot to mention when I got the doctors signature for medication their receptionist ( doctor ) told us its not the first time. Overall this hotel is disgusting and rubbish this is supposed to be a 4* I've stayed in 3* before and it tops this hotel anyday..!! I absolutely loved Tenerife would give 10* beautiful place nice and clean shame about chatur player. We paid over £3000.00 hard earned money for to live in filth eat inedible food and basically be told your lying just disgraceful never wanted to leave a holiday so much.

Avoid . We arrived at hotel and first impressions was good...we were so wrong 2nd day in I returned to our room to see that the cleaner had been in and stolen medication I know this for a fact as I had them in a bag tucked in the bedside table now there is no way it was mistaken for rubbish as I had put a rubbish bag at the door so went to reception straight away to be told out room hadn't been cleaned..! We knew it had due to the fact I had dyed my hair and it was on the pillow case the beds had been changed, so when we explained this the receptionist then replied 'oh that's strange' I then asked to see a rep all I got told was to check the boards which didn't tell you anything so I'm now 4 days in my holiday without medication prescribed by my doctor i eventually seen a rep in which the manager of the hotel also came to see me and I will praise when needed and I have no complaints when I seen them they were more than happy to help me the manager offered to pay for the doctor fees and my medication which was all I wanted it cost me €95 for doctor signature then €16 for medication. The 2 women at reception at absolutely rude and so unprofessional even when we handed the doctors fees she gave us her opinion basically saying no were not paying for doctor fees but medication I felt like telling her to shut up it wasn't her place, also we got stuck in the lift which was quite scary they are run down as it is eventually they opened the doors but it wasn't on the floor we had to climb out ( will be attaching pictures) when we were out it was same receptionist ( reception manager)I said this is unbelievable she then proceeded to mock me putting her hands up saying this is unbelievable, when I brought this up to the manager I got told language barrier I laughed and said no then was told the lift was getting maintenance done to it...!! If that was the case why was there not a sign stating this even the rep agreed on this point, they are so rude can't take no responsibility for anything I will add the entertainment people where lovely really got you involved and was very friendly 10/10 for Ernesto and Noidys. Lifeguard if you call her that I seen 2 while I was there 1 man and 1 woman no complaints of the man he done his job and sat all day watching over the pool but the female wow I lost count how many times she was not at her seat if she wasn't away doing whatever she was doing she was chatting giggling with someone she knew on her phone showing eachother videos it's that bady husband got up to get a drink witnessed a young child roughly about 3-4yrs falling in the big pool face on water her big brother noticed and grabbed her then mother quickly after now to me I think its shocking the pool got very busy and she wasn't there to do her job very dangerous. Right now to the food I have no words it was just awful we were all inclusive and hardly eat in there, my dogs actually get fed better than what's served in that place also it's all frozen food we have spent a fortune eating out it's that bad also have pictures to prove you can judge for yourself we have spoken to a few holiday makers and they were the same honestly I wouldn't even feed my animals with that crap and they expect humans to eat it. Now to bedrooms our sliding door panel came of the hinges my husband tried to put it back on wouldn't go as the spring came out that was reported 3 days before we left and was still sitting the same when we left no one came to fix it and the bathroom well I have no words absolutely rank really bad I also have pictures to add our shower wouldn't stay on the clamp at wall would keep coming loose and fall. It's not a clean hotel at all first impressions yes but not at all. I will state this is definitely not a 4 no chance more like 2-3 We were there for 10 nights only started enjoying the holiday after 4 days in due to getting nothing from reception staff waiting and waiting to see someone no help from them what so ever basically called us a liar and mocks you Ive never experienced anything like this ever. Forgot to mention when I got the doctors signature for medication their receptionist ( doctor ) told us its not the first time. Overall this hotel is disgusting and rubbish this is supposed to be a 4* I've stayed in 3* before and it tops this hotel anyday..!! I absolutely loved Tenerife would give 10* beautiful place nice and clean shame about chatur player. We paid over £3000.00 hard earned money for to live in filth eat inedible food and basically be told your lying just disgraceful never wanted to leave a holiday so much.

Don't come to this hotel if ur expecting pack filled kids entertainment and good food..location is ok but having to eat out every night when you've paid for all inclusive ia a disappointment. The food looked like.it had been frozen for months and brought out the day served dry as a bone .. No kids entertainment in site.. .. if I could give it a 0 star I would . Drinks watered down , cockroaches in the room .. disappointment glad we only booked for a week

Don't come to this hotel if ur expecting pack filled kids entertainment and good food..location is ok but having to eat out every night when you've paid for all inclusive ia a disappointment. The food looked like.it had been frozen for months and brought out the day served dry as a bone .. No kids entertainment in site.. .. if I could give it a 0 star I would . Drinks watered down , cockroaches in the room .. disappointment glad we only booked for a week

Location was prefect, near to the shopping mall & short walk to the beach. Staff & other guest atmosphere was amazing. Especially the kids club. On that note, big sound out to Noidys & Ernesto for being wonderful to our two children Rooms were immaculate with a lovely view. The value (considering the current issues around the world) was outstanding as well

Location was prefect, near to the shopping mall & short walk to the beach. Staff & other guest atmosphere was amazing. Especially the kids club. On that note, big sound out to Noidys & Ernesto for being wonderful to our two children Rooms were immaculate with a lovely view. The value (considering the current issues around the world) was outstanding as well

Poor advertised as Internet available no such thing very sparse rooms dated although generally clean staff ok food bang average at best entertainment rubbish waste of all inclusive