Chalet Hotel Kaya

Our stay at this hotel was extremely disappointing from start to finish. We arrived late on Tuesday evening, only to be told that the hotel had expected us on Monday. This was completely incorrect, as we had clearly booked four nights starting from Tuesday. What made this worse is that no one from the hotel had attempted to contact us about this supposed “no-show.” The receptionist said he would look into the issue and get back to us—but we never heard anything further during our entire stay. Things only got more frustrating as the week went on. On Friday morning, we purchased ski tickets at reception and charged them to our room. The staff member spent several minutes assisting us, everything seemed normal. Yet just two hours later, we received a call asking why we hadn’t checked out and whether we planned to stay—followed by the information that we would need to move from our junior suite to a much smaller room. This was both confusing and unacceptable. When we returned from skiing later that day, we discovered that our shower items were missing. We asked multiple staff members about it, but no one had any answers, and the issue was never resolved. No follow-up, no apology—nothing. To make matters worse, upon checkout on Saturday, we were charged 90% of a full room rate for the Friday-to-Saturday night, despite all the confusion and inconvenience caused by the hotel’s own errors. Finally, the spa experience was far from relaxing. During our massages, the therapist was clearly unwell—coughing frequently and with a runny nose—which made the experience uncomfortable and unhygienic. Overall, this stay was poorly managed, disorganized, and lacked even basic customer service. We would not recommend this hotel.

Excellent location; above the Menuires. Ski in and out. La Masse is a great mountain to ski. Easy access to the 3 Vallées. Nice, quiet, confortable, clean and renovated rooms. Excellent and friendly staff that cater to your needs. It is like a family. Food is excellent. Best in Les Menuires.

Kaya Chalet Hotel knows how to get people on the slopes! It is all very easy. The ski rental is attached and they are efficient, kind, and reasonable. The front desk sells ski passes. Downstairs, you have your own private locker for storing boots and skis as well as clean benches to get ready. You walk outside, strap on your skis, and beautiful slopes abound! There is a hefty price to pay for such services. For the amount spent, I was expecting a bit more from our room. Very basic, but clean. You are paying for convenience. The staff was exceptionally kind. Of note, this hotel is the last stop of the bus line in LesMenuires at the valleys highest altitude. I had altitude sickness for 3 days. I skied the first full day after arriving the previous afternoon, and woke up sick. Next time, I’d be sure to acclimate longer. They also have a strong smoke smell in the hotel from their outside terrace (which is lovely). I am sensitive to smells, and this didn’t help. Even without the altitude sickness, the smell would have bothered me so mentioning it for similar sensitivities. Having said this, the staff went out of their way for me. If I am ever laid up again on a ski trip, I’d like to be at the Kaya Hotel sitting on their terrace with a view of the Alps!

Have stayed in a few places in les meniures. This is the best place. Great reception staff, lovely bar area, spa, and loved the ski room with individualised locker. The room was amazing, plenty of space, a safe and great products! Only minor thing is that it is a 20-30 minute uphill walk from the main village area to the hotel.There is a complimentary bus that goes up and down which makes eating out a bit of a challenge.Luckily the Hôtel restaurant is very good with a wide selection of wines!