Catalonia Playa Maroma

Jesus Paloma, Maria, Sebastian, Alexa, Edgar and Sherry were amazing staff members. Thank you making our trip extra special. Marshal and I appreciate every one of you. ♡

Luis and Bernabe and Alejandra were wonderful!

We recently stayed at Catalonia Playa Maroma for two weeks. The hotel itself is beautiful, with stunning grounds, a gorgeous beach, and plenty of sunbeds available around the pool. We were also pleasantly surprised to receive a complimentary room upgrade on arrival, which was lovely. The waiters, bartenders, and most staff members were friendly, helpful, and worked hard throughout our stay. The crêpe/snack bar was excellent, and the pool bar was another highlight. Unfortunately, there were several issues that impacted our experience. Housekeeping standards were inconsistent. Our bedding was never changed during the entire two-week stay and was only remade each day. Our robes were also never replaced, and on several occasions the bin went days without being emptied. Water in the room was not always replenished daily, meaning we had to request it ourselves. We also noticed housekeeping cleaning drinking glasses in the bathroom sink using tap water, which was concerning. The cleanliness of our balcony was disappointing, as coati droppings remained there for three days and attracted flies before being cleaned. On one day, the pool was visibly dirty and appeared to contain spilled drinks and debris floating in the water. The entertainment team was another downside. We found them overly persistent and, at times, rude. During one activity, a ball struck two members of our party in the face while we were relaxing on our sunbeds, which was unacceptable. The on-site shops were expensive, which is expected at a resort, but they only accepted card payments and were often poorly stocked. We were also surprised that there was no ice cream available by the pool or even for sale in the shop. Overall, Catalonia Playa Maroma has many positives, particularly its beautiful location, excellent beach, friendly service from most staff, and attractive facilities. However, the shortcomings in housekeeping, cleanliness, and guest experience were disappointing. While some issues may be minor on their own, they become much harder to overlook when staying at a hotel marketed as a 5-star resort. We expected a higher standard of cleanliness, attention to detail, and service consistency. Despite these criticisms, I would return to this hotel because there is a lot to like about it, and we genuinely enjoyed many aspects of our stay. I simply think it is important to highlight these issues so that improvements can be made. Addressing these concerns would significantly enhance the guest experience and help the hotel better reflect the quality expected of a 5-star resort.

I am currently staying at this hotel, and unfortunately my experience with customer service on my last day has been very disappointing. I needed assistance with my luggage for check-out at 6:00 AM because I was traveling with a baby and two senior family members. I called the reception several times to request a luggage cart or someone to help bring the luggage from my room to the reception area. However, no one answered the phone despite multiple attempts. As a result, I had to carry all of our luggage myself, which was extremely difficult given my circumstances. I understand that early morning hours can be busy, but guests should still be able to reach reception and receive basic assistance when needed. The lack of response and support during check-out left a negative impression and significantly affected an otherwise acceptable stay. I hope the hotel improves its customer service and responsiveness, especially for guests traveling with children and elderly family members.

First time solo trip and this resort was awesome! Staff is super friendly wherever you go...rooms are very clean (no bugs or dirt). I found the entertainment to be very good they had live shows on the stage which is quite large. The resort is lush and full of wildlife. I thought by the reviews that I would be eaten alive by mosquitos but not one bite. My only quibble was the buffet, it was the same very day which most resorts in Mexico have a different variety each night. Other than that I would definitely visit again as this was a beautiful well laid out resort. Beach was amazing with very little sargassum.

We stayed here 4 nights and the staff was very friendly. We did a 50 min couple massage with Liliana and Sherry. We would 100% recommend them. The whole resort is very relaxing

Outstanding location in the middle of the jungle walking down to the beach with soft and relaxing sounds plus great shore with lots of palm trees, very clean, great package value, impressive hospitality and service. Had great time, definitely coming back.

​"Disappointing that, as Exclusive Traveler Club members, we are not allowed to book a Family Room with an advertised capacity of 6 people for our group of 4 adults and a 13-year-old minor. Customer service offers no solutions to an error on their own website. Lamentable que siendo miembros de Exclusive Traveler Club no nos permitan reservar una Habitación Familiar con capacidad anunciada de 6 personas para nuestro grupo de 4 adultos y una menor de 13 años. Servicio al cliente no da soluciones a un error de su propia web. #FalseAdvertising #ExclusiveTravelerClub"

We are currently enjoying our vacation at Catalonia Playa Maroma, and it has been fantastic from day one. The staff is exceptional and goes above and beyond to make guests feel welcome. The property is absolutely beautiful, surrounded by lush tropical scenery and one of the most stunning beaches we’ve seen. So far, everything has been perfect, and we haven’t had a single complaint. We are making wonderful memories here and would definitely return. The room is clean, the grounds are well maintained, the beach is beautiful and spotless, and the service has been outstanding. The staff works incredibly hard and consistently goes above and beyond to make guests feel welcome. We would rate the service, food quality, and overall experience 5 out of 5. The buffet offers an excellent variety of food, with something for everyone, and the à la carte restaurants have also been very enjoyable. The entire resort is well cared for, creating a relaxing and enjoyable atmosphere. The only downside has been the frequent sales pitches. We are approached daily regarding the spa, exclusive excursions, and other promotional offers. While we understand these services are available to guests, the constant solicitation can become overwhelming during what is supposed to be a relaxing vacation. Another concern is during the evening shows. In our opinion, strollers should not be blocking entrances and walkways, as this could create a safety hazard. We also feel that more consideration should be given to maintaining a comfortable viewing environment for all guests. Finally, we have noticed that some guests do not tip the staff. Considering how hard everyone works and the exceptional level of service provided, we find this unfortunate and believe the staff truly deserves recognition for their efforts. Overall, despite these minor concerns, we have had a wonderful vacation and would highly recommend Catalonia Playa Maroma. The amazing staff, beautiful property, excellent food, and outstanding service make this resort a fantastic destination. ⭐⭐⭐⭐⭐

My husband and I were very happy with our stay at the Catalonia Playa Maroma. We found the staff to be genuinely friendly and helpful. We especially appreciated Saidh's approachability, honesty, enthusiasm and sense of humour. Our room was kept very clean by the housekeeping staff. The entire property was very well kept and clean. The gardens and greenery were gorgeous. We appreciated the wildlife we saw as a result of the green space. We had a Privileged room, which gave us access to a separate area at the beach, which was never busy (just the way we like it). The food was delicious, there was a wide variety to choose from . Our favourite restaurant was Beloved (also requiring a Privileged room), because of the spectacular ocean views and cooling ocean breeze. In regards to the beach, there was a constant influx of sargassum of varying degrees depending on the day, which is common in this area this time of year. This is completely out of the control of the hotel, but we were extremely grateful and impressed by the diligent, consistent efforts to remove it. We found the pool to be quite warm, likely due to the beautiful hot temperature this time of year. The resort is not huge, the buildings aren't too tall, which gives it a comfortable feel. The evening entertainment was great. Overall, we had an excellent experience at this resort.

So, here is an honest review. The resort itself is absolutely breathtaking. It’s clean, well kept and absolutely beautiful. The abundance of the wildlife, especially the Coati, made the trip more enjoyable for my wife, myself and truthfully anyone who loves nature. The breakfast buffet was awesome. The lunch and dinner buffets were decent but nowhere near breakfast. The beach area was pristine and well maintained except for the sargassum but that couldn’t be helped. The pool was amazing. Clean water and pool itself was free of dirt, debris, etc… . The Activities staff were lively and energetic and seemed to really enjoy their jobs. My wife and I probably would have done some of their activities with them if we could’ve understood what they were saying. We don’t know Spanish or French and that was the only language they spoke in. The drinks weren’t good but they weren’t bad… average at best. Speaking of the pool there were signs everywhere about how it’s against hotel policy to save chairs but it’s not enforced. At all. There were chairs that weren’t used all day but had towels on them. And lastly the bar maids and bartenders… some were speedy and polite and others rigor mortis sets in faster than it took to get a drink. And our mini fridge was never restocked with soda. But overall had a fantastic vacation and would possibly return

Very lovely low key spot. Beautiful beach , white flour sand. Nice pool with great swim up bar. The hotel is well cleaned and maintained regularly ( on my short 4 day trip I saw daily workers upgrading ) This is not a big party place and not super fancy, but very well valued and good overall. Staff was stellar and super kind. Pamela from the Italian resto Mamma Mia was very sweet and attentive. I did find the dishes a little on the salty side though, but the flavours were there. Will surely be back in the future

Still here now. Booked privileged superior room asked for low floor. Been given 3rd story which hurts my knees like hell as I suffer arthritis. Did tell them I’m disabled on check in. Facilities meh. Needs an update. Resort pool is too geared up for youngsters with silly loud activities most of the day. Sargassum an issue but resort works hard to clear. Buffet is terrible choice and cold food. Restaurants are a life saver but limited menu choices. Didn’t get beach towels in room on arrival. Had to chase up water and minibar refill 3 times so far in under a week. Nightly turn down service? Haven’t had that either. Privilege section of beach used by all and not checked. Towels left hogging beds for hours. Balcony next door has constant flies buzzing around so can’t open door. Will not be returning I’m afraid. Feel very disappointed.

Family vacay - it was perfect! The weather was great, beach was gorgeous and you could walk forever. We had one afternoon where the seagrass was bad but otherwise the beach and water were perfect! The entertainment staff were fun and engaging and respected if you said you didn’t want to participate. Not aggressive at all. They were so fun with lots of different activities throughout the day to make things fun. Nice variety of food and different places to eat. Food was great! Rooms were big, clean and spacious. Beautiful garden view rooms where we got to watch the spider monkey and Coates. Met a lot of other Canadians so the party was going and the drinks were flowing! We had a great time and will definitely be back!

This was our fourth time staying at Catalonia Playa Maroma. The beautiful beach, the friendly staff, the nature based grounds and all the other hidden gems, makes this resort feel like home when we are choosing a Mexican holiday getaway. Catalonia Playa Maroma definitely has one of the nicest beaches in the Caribbean; wide, with beautiful white sand, a lot of shade thanks to the palm trees. Unfortunately this time near the end of our stay we experienced an unusual large amounts of seaweed that the grounds crew worked very hard to remove. Firstly I wanted to thank the ETC staff for wonderful service and attention to all our needs. The ETC team included: Concierges: Laura, Henry and Yasmin Butlers: Evelyn, Richardo, Isabela, and Daniel We feel that your more than a team, your a familia. We always felt the ETC team was very approachable and made us feel special. There were a variety of restaurants, with many wonderful menu choices although we do miss the Tapis which we always enjoyed. I'm a huge foodie and loved the food here. Our go to spot for breakfast and lunch was the Beloved restaurant. We experienced great service and the food was top notch. Special thanks to Bernabe (Por Que No guy), Carlos, Aldo. Samatha, Yaneth, Alejandra, Gabriela and Quirino. During our stay this time at Catalonia Playa Maroma, our favorite restaurant hands down was Mama Mia the Italian restaurant. The food and service was incredible and we had a very special interaction with the Chief - Eder, Manager - William, Waiter - Eddie and Hostess Diane. Overall it was a great holiday - we will be back again.

Charlotte, from Air Canada Vacations at the Catalonia Playa Maroma resort, was most helpful in booking my friends and I on a catamaran, snorkel, beach adventure. The trip included snorkelling, a buffet lunch, some beach time and souvenir shopping. Charlotte was knowledgeable about the different excursions and is fluent in more than one language. She was very professional and helped us to select the perfect trip to suit our group. The snorkelling was exceptional with Kristen and the crew on the Sea Passion III catamaran in clear, warm waters. There were many species of fish, lots of coral and some sunken treasures too! The buffet lunch took place on the Isla Mujeres. There was a good selection of foods that were clearly labelled with comments such as vegetarian, gluten free, contains milk etc. Next, on to the beach for swimming and shopping. The captain and crew were extremely skilled in manoeuvring the catamaran into its drop off and pick up location. The soft, white sands of the beach with some rolling waves in the water were very inviting. Although, we did not take part in the shopping, some of the other guests on the catamaran returned with items and jewelry that they purchased. Once we were back on board the Sea Passion III, the music was playing, and both alcoholic and non-alcoholic beverages were offered as we sailed back to Cancun. I highly recommend this excursion. It was a 10/10 in my opinion and good value for the money. If you are staying at the Catalonia Playa Maroma, seek out Charlotte at the Air Canada Vacations desk to book your next adventure.