CATALONIA ORO NEGRO 3 *

All good except I'll never go back there because they force you to buy your drinks (including soft drinks and water) during your meal. They even took my water bottle away during the meal, and then returned it to me after, even though the temperature was mid 20's most evenings , so it felt a bit like a scam.

We have just returned from a fab stay at this hotel! The hotel was very clean, great location and the staff were all so kind, friendly and welcoming! We had a half board stay which suited us perfectly, our children loved the breakfast pancakes! It was easy to get taxis to travel a bit further out - we went to Siam Park, Siam Mall, the market and a few other places which didn't cost much at all to get there. Would definitely return and recommend! Our kids loved the pool and the smaller pool for younger ones was perfect for the toddlers in our group.

I would not stay at Catalonia Oro Negro Hotel again. Our first room had a terrible smell that made it unpleasant to stay in. Instead of fixing the issue properly, maintenance repeatedly came in and sprayed air freshener to mask the smell. After several complaints, they finally agreed to move us to another room. One thing we weren’t told before arriving is that the rooftop pool is only available to premium guests. This was really disappointing, as we only found out once we were there. The food was also very poor in quality and was one of the worst parts of our stay. The biggest issue, however, was the way we were treated by a member of staff in the restaurant who referred to himself as “the big boss.” He approached me in a very aggressive and patronising manner because I was wearing flip-flops. Rather than politely asking me to change my footwear or explaining the dress code, he got in my face, raised his voice, and spoke to me in a completely unprofessional way. To make matters worse, after causing the scene himself, he turned to other guests and said, “Sorry for the show.” What made this even more frustrating was that within five minutes I counted nine other guests wearing flip-flops, none of whom appeared to be challenged. The rules were clearly not being enforced consistently, which made the way I was singled out feel unfair. Overall, this was a very disappointing experience. Between the smelly room, poor food, misleading information about the rooftop pool, and the unacceptable behaviour of a senior member of staff, I cannot recommend this hotel.

We had a very pleasant stay at Catalonia Oro Negro in Tenerife. The hotel offered a welcoming atmosphere, and what truly stood out was the kindness and professionalism of the staff. Special thanks to the ladies and gentlemen at the reception, who were always polite, helpful, and ready to assist us with a smile. When we asked for suggestions about places to go out, they gave us very nice ideas and useful recommendations, which helped us enjoy our stay even more. We would also like to thank the dining room staff, who were attentive, friendly, and efficient throughout our stay. Their positive attitude made our meals even more enjoyable. A special mention goes to the Assistant Manager, who was extremely polite, professional, and helpful. When a problem occurred, he responded immediately and offered satisfactory solutions, showing real care for the guests. Overall, Catalonia Oro Negro is a hotel with excellent staff who make guests feel welcome and valued. We truly appreciated their support and hospitality.

Just got back from another fab holiday here. We had a lovely room with pool view. Staff are friendly and hotel is perfect for our needs. Food is repetative but we eat out. Cleaners are in daily and do a good job. Entertainment was inside this year due to work outside but it did not spoil our holiday. Just booked to go back again next year.

We have just got back from ore negro , it was our 4th stay and still can’t fault it , there was however work being done but it didn’t really interfere with our stay , the pool was the warmest I have ever been in it was just lovely to swim in , the staff were friendly and polite.the kitchen staff were the nicest people you could wish to meet , especially Camino x and yobavk and Frederico , no complaints about the food , plenty of choice and plenty to go around , the rooms were clean and comfy , overall we had another fabulous stay and will be returning Christine and don knight s.wales Must add we celebrated our 34 th anniversary whilst we there and the hotel staff left a bottle of Champaign in our room , lovely touch thankyou xx

We stayed here last week and overall had a good experience. The hotel is in a great location, and the staff were all very friendly and helpful. The hotel was generally clean and tidy throughout our stay. Our room was very spacious, although fairly basic. We did have a couple of maintenance issues with the balcony door and the shower, but after reporting them to reception they were repaired very quickly, which we appreciated. The breakfast was very good with plenty of choice. Unfortunately, I wasn’t impressed with the evening meal options. The chicken was very overcooked, and some of the food was served cold. A special mention goes to David in the restaurant, who was always professional, friendly, and welcoming throughout our stay. His excellent customer service really stood out and made a positive difference to our experience. The entertainment team were fantastic and created a great atmosphere every day and evening. One thing to be aware of is that the surrounding area can be quite noisy, and some of the other guests were also loud during our stay. It was also difficult to get a sunbed by the pool unless you were there early. Overall, we felt the hotel offered good value for the money we paid. I would consider staying here again, although I would also look at some of the nearby hotels before booking.

The adults only rooftop pool was the main reason we booked this, but only discovered when we got there you needed a deluxe room to be able to access this. Upgraded to a double room for €180 and then got moved into a room that was worse than the normal room we came from.. Only difference was there was a kettle in the room, balcony was smaller and shower was dated and rusty, hot water was on and off and the sink kept leaking all over the bathroom floor. Location of the hotel was great, close enough to everything without all the noise of the strip, rooftop pool was great and peaceful, and the breakfast was lovely too.

I was dissatisfied at staying at this hotel as I found cockroaches 🪳 in the bathroom I informed customer service they did not seem to offer me another room or seem concerned.🙁 The atmosphere at the hotel was very basic I will not be returning back and can’t wait to go back home, I hope I don't end up taking any back with me

Visited The Catalonia Ore Negro earlier this month. We had a fantastic time. The wonderfull staff work so hard to ensure you have a good holiday. We were checked in by Elizabet , who ensured we got a high room with a pool view ( i had emailed the hotel prior to arriving) We had a Premium Room and it was spotlesly clean. We really enjoyed the breakfasts in the restaurant , the young lady makes the best omlettes and fried eggs and always has a big smile while she works. The restaurant staff work so hard especially David. Its overseen by Camino and SR Mela who are both a credit to themselves and the hotel , nothing is too much trouble . The evening meals can get a bit repetative so we ate out a couple of times. There was some building work going on the upper terrace , but the entertaiments team lead by Karin & Noel ensured everone had a great time. They are both a great asset to the hotel. Location wise the hotel is spot on , its so easy to walk across to Adeje or over to Los Cristianos. Yes well look forward to returning later this year.

This is the 2nd visit to this hotel and if anything, the 2nd time was better. The reasoning behind the extra star was the food - I found that this time there was more variety and much more enjoyable. Chef has definately upped his game since 3 years ago when we stayed. Also the entertainment seemed to have been better this time. There was building works (which we were advised of), but only once heard any noise from the works, so that certaintly didnt spoil the general holiday. We had a room facing the road/bus stop, but again, no noise was heard throughout the night. If anything, I had the best sleep, beds were really comfy and 2 plump pillows each, and the air con worked amazing. A cockroach was encountered on the 1st evening but never saw any after that. Maybe be because we turned the room temp down to 15c. The roaches dont seem to like the cold! The only other issue was the key card for the door seemed to be tempermental as to whether it would let us in or not. All in all another good stay.

Great hotel , lovely heated pool, food is nice - plenty of choice, rooms are spacious and comfy pillows and beds which is always a plus, the boy working on reception was lovely and always gave us a wave when we went past ☺️entertainment team also fab! Plenty of sun loungers so managed to get one at any time of the day, loads of restaurants and bars a couple minutes walk away, great experience can’t wait to return 🥰