CASTELLO VILLAGE RESORT

⭐⭐⭐⭐⭐ Our stay at Castello Village Resort in Sissi, Crete, has been absolutely wonderful from beginning to end. The resort itself is beautifully positioned close to the sea, offering stunning views and some of the most breathtaking sunsets we've ever experienced. The grounds are immaculate, the bars are always clean and well stocked, and the entire resort is maintained to an exceptionally high standard. The buffet restaurant offers an excellent choice of food, with a wonderful selection of local Cretan produce alongside freshly prepared dishes that were consistently delicious. There was something for everyone, and the quality and flavour of the food exceeded our expectations. The wine selection was also excellent, complementing the meals perfectly and adding to the overall dining experience. What truly made this holiday so special, however, was the incredible staff. They are a credit to the resort, always friendly, professional and genuinely happy to help. One person deserves a very special mention: Sevi Mpixa. From the very first evening, Sevi made us feel genuinely welcome. She has an amazing ability to make every guest feel valued and appreciated. Her attention to detail is exceptional, and she somehow remembered our favourite drinks without us even having to ask. It's these thoughtful personal touches that transform a great holiday into an unforgettable one. It became a real pleasure to see Sevi each evening. She greeted everyone with a warm smile, endless energy and genuine kindness, creating an atmosphere that made us look forward to returning to the bar every night. Staff like Sevi are rare, and Castello Village Resort is incredibly fortunate to have someone who represents such outstanding hospitality. Thank you to everyone at Castello Village Resort for giving us such a memorable holiday. We leave with wonderful memories and would not hesitate to recommend this resort to anyone looking for a relaxing holiday with beautiful surroundings, excellent food, an excellent choice of wines, and truly exceptional service. We very much hope to return in the future.

Very bad conditions. The rooms were not very clean, the personal was not very professional, beds and pillows so unconfortable. I would not come back. So far from being a 4 stars resort.

I stayed at Castello Village Resort while attending a conference and had a great experience throughout. A special mention to Elvis at the restaurant — friendly, welcoming, polite and genuinely accommodating, which made dining solo a real pleasure. All the staff were just as warm and helpful. Live entertainment most days and nights gave the place a relaxed, sociable atmosphere, and the pool and oceanfront seating area were perfect for unwinding after a long day. A brilliant resort with brilliant people. Highly recommend.

Lovely scenery, a local shop, Paul Wright by outside the front door

We did not upgrade to a sea view room because the photos of the "land view" rooms looked ok. This was a mistake. We were initially shown to a room which was the most depressing dark uninviting space I have encountered in 50 years of travelling. I genuinely felt I would prefer to fly home than spend 10 days in what felt like a basement with a view of some straggly trees and a 20ft wall. There are other land view options. You could have a 6ft x4 ft balcony overlooking a scruffy street with a view of a supermarket and bike hire shop. You could have a ground floor terrace which is adjacent to the hotel's main driveway so you have people passing all day and no privacy. You could be overlooking a piece of waste ground complete with rubble or you could have a terrace which is basically inside the hotel and again people are passing to get to the dining room. I do not feel the photos reflect the hotel as it is now. It is much more scruffy than I imagined and definitely not 4 star They are clearly not recent photos as evidenced by the fact that the wooden chairs shown in the outdoor dining space are now metal. There is a photo of a sandy beach which I thought was near the hotel but is in fact about a mile away.There are no lifts, and stairs everywhere so if you have mobility problems that could be an issue There are some lovely sea view rooms with large balconies and patios and I would definitely advise an upgrade if you are booking here.

Stay for week 2 of us. Had room with garden view 357. Lovely large room with 2 balconies. Reception staff are amazing especially Alexandria and Constantine couldn't be more helpful and always a beautiful smile! Ervis and Marie are also lovely in restaurant nothing too much trouble and again very welcoming. All the staff are lovely. Hotel pool always very clean and lots of sunloungers and brollies. Was apprehensive after reading some bad reviews but need not of worried! Would definitely return

The location is great close to the town, local taverna's & little harbour, where you can see the most stunning sunsets. We stayed on a bed & breakfast basis as we wanted to enjoy the local taverna's also. The breakfasts were very good, with plenty of fresh foods to choose from,the yoghurt & local honey was my personal favourite! All the staff were so friendly & helpful & made us feel very welcome. Ervis, Christian, Sam & Maria were particularly nice & the activity guys provided a lot of fun around the pool. Our room was clean, we had a sea view & we also could enjoy the beautiful sunsets from our balcony. All in all we had a fantastic holiday in a beautiful place full of friendly locals.