Caesar Palace

We had a blast staying in Caesars Palace for the 4th of July weekend. Upon arrival, we were warmly greeted by Fouad, one of Caesars team members at the check in, and were truly amazed by Fouad’s professionalism and hospitality. Everything during our stay was perfect and we intend to come back for more memorable memories.

No hot water for multiple hours & apologies & excuses only offered. Overwhelming amount of tobacco smoke in casino, even in the nonsmoking poker room.

My wife and I celebrating our 19th anniversary at Caesars Palace. We had a question and my wife ask one of the staff Damicea for help. Damicea was so gracious and such a beautiful person and made the start of our trip wonderful. She is the best person we ever met that made us feel great from the moment we got to Caesars. We travel a lot and she made our trip one to remember. Thank you Damicea.

I stayed at Caesar’s for a work conference this week, and from arrival to departure, it was lacking. My group arrived very early in the day, and they, understandably, did not have rooms ready. At first, we were quoted $55 for an early room. We returned midday to be told it would be $74 for early access, so we needed to come back at 3 PM for regular check in. When my immediate group returned at 3 PM, everyone in my group received a room without issue except for me. Fouad informed me that they didn’t have rooms available for me despite a three month reservation, but I could pay to upgrade my reservation. When I said I wanted the room that was already reserved, he left the desk for a few minutes, came back, and then had his coworker help him find a room for me. The touch pad for me to sign malfunctioned and canceled the room they “found”, and he seemed annoyed with me. When I finally received my room keys, I was not given any of the items my colleagues received. Later in the evening, we discovered that Caesar’s had given several in our group their rooms, together, without any extra fees midday around the time my group asked and were told no. When I returned to my room at the end of the first day, I went to take a shower after a long day without room access and walking in the Vegas heat. Could I take said shower? Nope, no water coming from the pipes. After quite a long wait with guest services, I was told it was an “unplanned water outage.” When I asked when I could shower? “Our engineers are working. Hopefully it will be fixed over night.” When the water finally returned at nearly midnight, I was able to see all the gross water stains and build up on the shower heads. The next day, I decided to split my room keys into two bags, and I grabbed the bag with the still unused room key. When I returned to the room in the late afternoon, I discovered it was not activated. When I again waited with guest services, I spoke with Christine, and I told her about my experiences with check in, no water, and now key issues. she gave me two keys and sent me on my way - no offer to try to improve my stay or rectify the repeated issues. Could I watch TV during my stay? Nope, I received an error message on the screen until 30 minutes before check out on the final day. Was I impressed with the room and hotel? No. Wallpaper was peeling from the wall. Baseboards were scuffed and dirty. There were even mystery spills on the tile of my bathroom. Everything just seemed to need a good scrubbing. Meanwhile, I met many people at the conference who had really minor issues with their rooms, and they told me about the credits they received and how Caesar’s reacted appropriately. I guess I just wasn’t worthy of any of that despite never once being rude, disrespectful, or condescending when discussing my issues with staff. Since this was my first time visiting Vegas, I was excited to experience a new city and stay at a hotel that my friends and family told me was “really great.” Instead I left Vegas never wanting to visit again.

STAY AWAY FROM CAESARS PALACE CASINO, THEY SELLS THEIR REPUTATION SO CHEAP!!!! On July 8, 2026, I played in their daily poker tournament for $100 buy in for 20,000 chips to start with. I lost in an all in on the 2nd game. But I didn't count my chipstack as i started an hour late when the dealer handed it to me. Actually my stack was short of 2 chip 5000 each. But the new player came after me, counted his stack and found his was short of two 5000 chips or his stack. So his chips, like mine, worth only half of the buy in of 20,000. The Supervisor came, the new player received another 10,000 with two 5000 each chip, The player that I lost also received 10,000 chips due to my short stack of the all in. But the Supervisor gave me 2 options: Rebuy of new full chip stack or quit and leave because I demanded the $100 refund of the first buy in that they sold for the value 50% less than the chip amount posted. Also, my all in lost caused by that shortage of chips I received like other players reasoned and witnessed the whole thing. Guess what Caesars solved the problem. They handcuffed me, removed me to their security office when I insisted to see the camera that they said showing "nothing wrong" and refused me to see and read their officer's report of the accident. I just filed a complaint with BBB and sent the VP Chief of Security and Surveillance Office. Will let you know how their respond comes.

Stayed in Augustus Tower with excellent view of Bellagio fountains. The room was clean and housekeeping staff were friendly. Met with Donato, a host, who provided great service and answered questions with a courteous and friendly attitude.

Baby Susana is wonderful she helped me a lot saved me $600 and gave me $100 a day for free drinks. Helped me use my benefits to the max and did it with a smile. Recommend her for sure 10/10.

Tonia at the front desk was wonderful! She was extremely knowledgeable and shared that information with us about the hotel and about Las Vegas. Very polite and friendly.

First time staying at Caesars. Conference venue was perfect. My room (Palace tower) was spacious and quiet. Staff were amazing. Thank you to front desk associate Anisha for making my stay exceptional.

Just arrived at Caesars palace after fantastic stays in miami and memphis guided at check in to upgrade to premier x 3 rooms and early check in my kids room fine ours fridge full of … food from last occupancy etc called reception and they did deal with it but still failed to provide us with mini bar and snacks coffee etc as what my 2 kids rooms received still trying to resolve

Kiana at the front desk was exceptionally helpful and a great communicator. She may check in easy.

Rosa at the VIP desk went above and beyond. We left something in the room after checking out and she took out all the stops to help us get our item back quickly.

Caesar's properties and the especially the Paris should be avoided. I've been going to Vegas at least three times a year for several decades and used to stay at the MGM properties about 2/3 of the time and Caesar's properties about 1/3 until the MGM data breach and they lost all my info. Well MGM was trying to resolve their data breach issues and all the information that was stolen I started staying at Caesars properties exclusively and have been pretty happy about it until this last trip this week. First, don't use any Express check in with Caesar's properties or your automatically charged $25 even if you check in at 10:00 p.m. . They charge a fee to click on the email they send you to use the express check-in and it is not disclosed, or at least not disclosed in a reasonable or straightforward manner. Just got my bill and I spent many thousands of dollars at the Paris where I stayed and when I got my bill there was a $25 fee for Express check-in even though I did not check in early I just used the kiosk. Well not a large amount it was a little upsetting since it was not disclosed nor expected. I had to call three different places at Caesars and all of them gave me the running around saying it's not their job and there's no phone number to talk to somebody whose job it is to resolve this silly $25 fee on a four night hotel bill and a very large restaurant bill as well, we spent thousands at restaurants over the 4 days as a group. I was told that there's no way they will reverse the $25 fee for using the kiosk even though it was crammed and not disclosed and my only recourse is to dispute the bill with the Caesar's credit card I used.. not only is this the stupidest business decision I have ever come across, and I'm a business owner, that they have chosen to lose a customer who has been consistently going for many decades over not reversing a crammed $25 fee. It's funny cuz I tip the housekeeper more than this and it's really something I think they should have reversed just to not get a good customer mad but they're choosing to be shortsighted. It's also ridiculous that they cram this email you click on it and then you avoid them having to pay employees and let AI check you in and then they charge you a $25 fee to do that. I'm done with caesars, cancel my Caesars credit card canceled my reservation for next month's trip and I'm going to try some of the new hotels or maybe go back to MGM. I think it's ridiculous that they would prefer to lose long time clients and have bad reviews posted rather than make a reasonable decision and reverse an undisclosed junk fee that was crammed. It won't let me cancel my player's card number unless I'm in person so the next time I'm in Vegas I might actually walk into a Caesar's property just to be removed from their system and opted out of all email and text communication. To me, this was the stupidest business I've ever seen or been part of and it's amazing that they would prefer to lose a long time customer rather than making a smart reversal of a stupid fee that was relatively miniscule. Guess they figure we have no choices or competition in Las Vegas but there's a lot of new hotels and a lot of MGM properties so I'm done with Caesar's properties for the foreseeable future

Terrible experience here. Check in took 2 hours. Even though I checked in online as prompted by email. Upon getting to hotel, mobile check in was closed. What’s the point of them emailing me? At check in, after 2 hours, they tell me my room was overbooked and I now have to stay in another room and they will move me in the morning. Well, it’s 1pm the next day and my room is not ready. They expect me to leave the current room and be displaced for hours - with no end in sight. I paid for 5 nights - not to be without a room for unknown amount of hours. Tried getting a manager to help - worthless. Never received a call. No one is helpful. This is just embarrassing, they’re failing as the one job they have - hospitality. You have to pay for water - $15 water bottles. Coffee isn’t even given in the rooms. Motel 8 has better amenities. The only reason I’m here is for a conference - I safely can say I would never return to Caesar’s Palace and would actively dissuade others from staying here. Do yourself a favor, even if you have a conference here, stay somewhere else and just walk in.

Not good for checking in. We waited 1 1/2 hours. Bathroom shower has tile. Very slippery with no handle. Almost fell first time. Dangerous. Makeup mirror in bathroom did not work. You have to pay for coffee pods to use in your room.

Good location, good food court and restaurants available. Room service is now just ordering from what restaurants are open. Food is still overpriced, but not horrible and the time from ordering to delivery is pretty quick. When you order the food, a tip can be added, but I’m not sure if this goes to the restaurant or if it goes to the hotel staff that delivers the food. There are no refrigerators in the room. Everything is the mini bar is weighed. If you remove something or pick something up off of the counter, then you are charged for it. There is nowhere to put any thing in the refrigerator. You can rent a refrigerator for $30 a day that maxes out after two days at $60. We ran to the target got a Tupperware container filled it with ice and used that as a cooler. There is a Cvs and Walgreens nearby that you can go and get affordable drinks and snacks and then just bring them back to the room. You just have to have a makeshift cooler or put it in the sink with ice and a towel over it. The pool area was nice and chairs were available each day. We went there, but it was during the week. we stayed in the Palace Tower, which was conveniently located to the pool and near the convention center that my husband was at. The room was a little warm even though it was set on 65 with high fan the whole time, we also bought a small fan over at target for $15 and that made it more bearable. Staff was all helpful and nice, especially the Cleaning staff that worked around us coming in and out of the room and when we needed it cleaned. Overall, it was a decent stay, but definitely did not have the wow factor I was expecting being at Caesar’s Palace.

Tonia was so sweet when I checked in. Very patient and accommodating!

My husband and I stayed at the Caesar’s palace in Las Vegas. Tania was super helpful & provided great customer service. She even upgraded our room. I told her it was our first time staying there and she did not disappoint. 10/10 service. I go to Vegas often about every 3 months or so. I will definitely be booking at Caesar’s palace for my next Vegas stay. Thanks so much, Tonia. You were amazing!

Tonia was great!!! She upgraded our room and gave us a strip view! Awesome customer service!

Just got back from an amazing Vegas trip and wanted to give a huge thanks to both Justin and Jordan for making my special Birthday trip to Caesars Palace so memorable. From start to finish, everything was smooth, enjoyable, and well taken care of. This team went above and beyond to make sure we had a great experience, and it truly made a difference. Thanks again for the outstanding hospitality, we can't wait to come back!