Not quite 4 star but a great hotel
pirms 4 mēnešiThis is our 3rd visit to this hotel, each time it’s been owned by a different hotel chain. Overall it’s been a very enjoyable holiday. We found the facilities to be great. Pool, splash park, communal areas, sports courts. My kids loved the play park (8 and 11 years) nothing much for little ones in the way of the park. We never had any issues getting beds by the pool with umbrellas for shade. We usual choose to go out and about in the evening so didn’t see a lot of the entertainment but the kids loved the reptile and parrot shows. The acrobatic show was also excellent. We also enjoyed the occasional day time activity (darts, rifle shooting etc). Kids loved the floating mat which was out most days. Foam party was also a massive hit with the kids. The hotel has got busier as our 10 day holiday has gone on, the communal areas start out spotlessly clean, however as the day goes on, there’s little effort to keep on top of the endless plastic cups, spillages and wrappers. This could easily be resolved if everyone took their cups back or if staff did a lap of the pool regularly to help keep on top of it. We really enjoyed the food. Wide variety of food in the restaurant which was always piping hot. Poolside for all inclusive was burgers, hot dogs, bread/toast, chicken nuggets, chips, fruit and biscuits. Staff are very hard working and we found the majority of them friendly and helpful. The part that really lets this hotel down is the rooms. We were in a family room on the ground floor. Due to the position of our room, we were usually woken up about 6am with deliveries to the hotel, which I understand can’t be helped. A/C worked well for us, small fridge wasn’t the coldest. My relatives staying in a junior suite A/C was poor and when they asked at reception about their fridge not being cold at all, they were told it’s not actually a fridge! Our family room had been given a face lift but the beds were old and rusty! When they mopped the floor, the rust from the legs of the beds would be spread over the floor. There was no window/ventilation in the bathroom, therefore there was a smell of damp and it was very shabby looking, although clean. Family rooms on the ground floor don’t have a balcony, so impossible to get anything dry. Limited storage also but we managed as a family of 4. Good facilities for cyclists, my husband hired a bike from pro cycling across the road. Disappointing the bike shop in reception didn’t open once during our 10 night stay despite saying it was open daily on the door. Apparently this is because it’s the off season for cyclists. Still plenty of cyclists around! Side note my family members junior suite had a lovely huge corner balcony but only one large chair. So couldn’t really be enjoyed! Would I stay again. Yes. Facilities and communal areas I would say are 4 star. But rooms, in particular the bathrooms are certainly not.
