BQ CARMEN PLAYA (ADULTS ONLY 16+)

I received outstanding service from the staff , I highly recommend this place , thanks to their professionalism and attention to detail waiter Gerameel and the hostess Karen

Very disappointed!!! Their only decent restaurant (rodeo grill) was only open for 2 days with Very limited hours. The food at the Italian restaurant tasted like a microwave tv dinner, not to mention the rock hard bread. I asked if I could have some fresh fruit to have by the pool and was told food was not allowed at the pool. The buffet was boring and bland. The constant attempt to upsell you at the spa was annoying. Entertaining or nightlife was non existing.

Raul such an amazing guy and amazing host all the respect

The beach at this resort is ok, but unfortunately mostly covered with sargasso. Pools are fine. The rooms are dated, poorly planned, and ours had some humidity issues. I suspect this resort is in line for a major renovation. We stayed as preferred which gave us good access to everything. One major pool is very tranquil and the other major is much more active with fun afternoon games . No problem getting a pool chair. We found staff to be friendly and mostly accommodating. Drinks were freely available, including top tier whiskies. The vibe is mostly relaxing for adults and good. Entertainment was good, not excellent. (We noticed few people used their swim up room option, so question the upgrade value). The sister (family) hotel is huge and has better restaurants and a better beach, which guests of the adult resort can freely access, in a 15 minute walk or on regular hotel transport ( every 20 minutes). Those in the sister hotel don’t have reciprocal access).behemoth you walk out from shore, there are rocks that make walking potentially toe stubbing). The steak restaurant in the adult hotel is awesome, the others are just ok. We had no problem getting into any of the Al-a -carts. Buffet in the sister resort we found much better. One of three sister hotels was under renovation and could be a good future choice when it opens? One downside, one couple told us they had serious humidity and mold issues in their room and had difficulty getting another (even though they told staff they had allergies) . Our leaving bus was early morning and because of staff and nenu changes, we did have problems getting in room breakfast, as there was no menu flexibility. I give it a low 4 Star, but could easlily give it a 3.5 considering the worn/ dated rooms and sargasso beach situation. However, access to the sister hotel made a big difference to us. As a warning to the less travelled: While at the sister hotel, we were curious about the rooms and innocently asked a staff member if was possible to see a room for future family consideration. This request quickly morphed into a “time share” session, with only a brief room visit- which we didn’t envision nor enjoy. “Live and learn”, is an appropriate future term for us. :)

This resort was awesome! We have stayed at the other side of this resort property (Grand Sunset) twice and this year we went for the all adults side. It was wonderful!! The rooms were super clean, the bed was very comfortable and the staff was above and beyond! They had so many activities that were fun for adults but they weren’t just loud music parties and drinking (although you could do that if you wanted). We went for an anniversary with another couple and we just totally relaxed and enjoyed the property, great food and fun events. The entertainment staff (Jonathan, Luna, Ramses, I know I’m forgetting some names) were soooo fun! They weren’t pushy or in your face but rather they were friendly, welcoming and genuine. We had a fantastic time getting to know them. The service is wonderful, everyone you cross is just welcoming and smiling and they make you feel totally at ease and settled. We stayed in Building 3 and we loved it! The resort was not very full/busy due to the seaweed issue on the beach, but we loved it even more. We’re pool people anyways. The grounds are immaculate and everyone there takes care of this place. We will definitely be back!

This was my 2nd time traveling solo here, and much as with my first experience at this resort I was beyond impressed. The staff truly were so incredibly welcoming, and I was always taken care. I'm horrible with names, so I apologize for not being able to single anyone out. But honestly, across the board, there was not one incident where I did not feel safe or cared for. Which when you are a single female traveling alone in a foreign county is so important. I am coming back here in the fall with a friend and am so excited to share this place with her.

Great adult resort to stay quiet, and very clean place, nice staff members greets with smile on their face. Respects each other and guests. Very approachable and kind hearted especially Israel who's at the main entrance to greet everyone and ready to help. We thank him so much for making our stay feels like we are very welcome on this resort and assuring everything will be great during these days. I would like to thank the waiters at The Buffet Yucatan in the morning especially Rosenberg, Alberto, Miguel, Bryan, and Fernando for a great service that they provided. And lastly the hostess that greets us whenever we come to the Buffet Dining named Karen, the smile and the warmth welcome all the time. Thank you so much to all and I appreciate every hard work you've shown. We will be coming back to this resort again. Probably in August 2026. And hoping to see everyone soon. Great, Amazing resort! Daisy Mantha From Ontario, Canada.

Amazing and fast service. And an amazing thank you to the people at the buffet Yucatán AM waiters: Alberto, Rosenberg and Miguel. Hostess Karen. Thank you for your amazing service.

This is such a lovely, clean, safe resort. The staff are really kind and work hard! The daily buffet is one of the best I’ve had (and I hate buffets) with so many options for vegetarians or other dietary restrictions. The beach is quite rocky so didn’t spend much time there but you have access to other beaches nearby. Special shoutout to poolside server Sarai - she made my birthday extra special and made some mean drinks.

My wife and I just returned from a week long stay at the Platinum Yucutan Princess. Here are our thoughts... Check in/out Check in and out were both a breeze. We were assisted immediately and the process was very simple. The bellhops helped us with our luggage and showed us to our room. Every day when we walked past them to go to breakfast they greeted us by name. They do a fantastic job. They also helped us arrange a cab to Puerto Morelos and found a driver that would sit and wait for us while we explored the town. Remember, cab fares are set by the taxi union and not the hotel. Cab fares are pretty expensive. Room Our room was very clean and comfortable. Way more space than what we needed. Loved that the toilet is separate from the rest of the bathroom area. The double sinks were a plus when getting ready. The shower was very spacious with double rain shower heads and a hand held attached to one of them. We've been to many different resorts across Mexico and the Dominican Republic and this might have been the first shower we had that didn't flood the rest of the bathroom when in use. Also, no problems with hot water, there was plenty. We had a king size bed which was firm but comfortable. We did the swim out suite and loved being able to go right out of our room and be in the water. The patio furniture is a little uncomfortable however. Nicer chairs and loungers would be a plus. We were in building 2, facing the party pool. There was a hedge row between our pool and the main pool that blocked the view but wasn't necessarily a bad thing. It was loud there so be aware of that if you are in building 2 facing east, building 4 facing west or building 3. You will be close to all of the daily activities. Room was cleaned daily, mini fridge was always stocked. If we needed new pool towels we just left the old ones with the bath towels and they were replaced. Pool/Beach Plenty of pool options for you. The quiet pool is located near the beach. The party pool is located near the front of the resort. We saw many employees cleaning and adding chlorine to the pools on a daily basis. The party pool can get a little slimy from all of the sunscreen and, I'm sure, bodily fluids from the guests that never get out of the pool. You do have to get up very early to save a chair if you want one pool side. They fill up fast and there aren't a lot of chairs. However, there are loungers all around the resort where you can go lay out, they just aren't right by the pool. We had great sun from our room from early in the morning until around 3 pm. At 3 pm my wife would go find one of the open loungers away from the pool and get a couple more hours of sun. As for the beach, there really isn't one. It's very small. Plus, this is a bad year for seaweed. Talked to many locals and they said it came early this year and has been more than they have seen in many years. If you are looking for a great beach, this isn't it. Just know that going in. Entertainment Plenty around the party pool throughout the day. If it's not your thing you don't have to participate. Just remember, some people do and the entertainment team are just doing their jobs. Saw some people who thought they needed to be part of the entertainment. In the evening there was always live music in the bar plaza area from around 8p-10p. Then there was an evening show either in the theater or the plaza at 10p. Bar Salsa was also open late. Casino night was a blast. Very much enjoyed playing some Texas Hold Em. Entertainment staff worked hard and did a great job. Shout out to brother and sister Ramses and Luna! Food We did the buffet for breakfast and never had any issues. Food and service were great. For lunch we did the poolside grill. Burritos, tacos, burgers and dogs and had not issues. The burritos were excellent. We did not try the snack shack on the beach. Dinner was simple, the steak house and Italian restaurants were open every night. Food was good in both. Disappointed you had to pay extra to sit in the "bird cages" at the steakhouse. The Japanese restaurant and Aroma alternated nights of being open. We did not try either of those. Dinner at the buffet was decent. Service We didn't have any issues with any of the employees we encountered. Some were better than others but they are all working hard. If they stop to chat with you then someone else is getting upset because they aren't being served. The bellhop team is the best. Entertainment is great as were the housekeepers and maintenance staff. The wait staff was good, some were better than others. Exchange privileges We did not go next door to the sister resort. However, everyone we spoke to that did said it was nice and that they had enjoyed the beach and food they tried there. It's nice to have that as an option, we just didn't do it. Overall There is some construction going on at both resorts however it didn't affect us or bother us. We enjoyed the property, services and staff and we did not have any issues. We met some great people staying at the resort and saw some other people that probably should have had babysitters. Can't blame the resort for other people's poor behavior. We enjoyed the drinks at the various bars we went to and had no problem with any of the food choices. This was not the best resort we've ever stayed at and it certainly wasn't the worst either. We wouldn't hesitate to return here in the future, we had a great time.

This is not a five-star hotel. It just isn’t—and it’s important to set expectations accordingly. Let’s start with the positives. The property itself is large and generally clean. The rooms are spacious, well-kept, and the showers are excellent. There’s definitely comfort in the accommodations, and on the surface, the resort looks the part. Unfortunately, that’s where things start to fall apart. Service is inconsistent at best and poor at worst. Staff often struggle to communicate clearly, and basic hospitality feels hit-or-miss. One day, we sat in a restaurant for 20 minutes before anyone even acknowledged us—no water, no greeting, nothing. That wasn’t a one-off experience either. There’s a general sense that staff are either unwilling or unequipped to resolve issues. We also had an issue with our room at check-in that was never resolved during our stay, despite raising it—another example of the lack of follow-through. The beach is a major disappointment. It’s rocky and consistently covered in sargasso seaweed. On some days, it just sits there for hours in the heat, unaddressed, making the area unpleasant and unusable. The resort’s dress code policies are also frustrating and feel outdated. Men are required to wear long pants, proper shoes, and shirts for dinner, while women are allowed far more flexibility—including flip-flops and very casual attire. The inconsistency is noticeable and, frankly, feels unfair. More concerning, there were multiple instances of hearing disparaging comments about LGBTQ guests from other patrons. When this was raised with staff, there didn’t seem to be any clear process or willingness to address it. That lack of response speaks volumes. Food quality is mediocre, and to make matters worse, several restaurants are frequently closed, limiting options. Despite being billed as “all-inclusive,” there are multiple add-ons and extra charges—including access to seating at one of the restaurants—which undermines the value proposition. On top of that, there is ongoing construction around the property, which adds to the inconvenience. At one point, a public restroom was closed due to construction, forcing a trip back to the room. Bottom line: while the resort looks appealing at first glance, the experience doesn’t live up to the promise. There are better places to spend your money.

Amazing service. Sunset princess Alexis, lupita and crew were amazing. Extra charges like the seafood at rodeo grill not worth it. Tuna could be mistaken for overcooked beef. Dead shellfish also on plate.