Blue Pearl Hotel

We are a German couple of Jewish faith who travelled to the Blue Pearl Hotel Sunny Beach in September 2025, hoping for relaxation and respect. Instead, within two days we experienced an incident that left us deeply unsettled. During our stay, we discovered that a high-quality suede handbag had been damaged by paint marks from the wall hook in our room. When we reported the issue, the operations manager, Ms. Adelina Alcheva, reacted dismissively and postponed any clarification until the following day. The next day, she handed us a strong, irritating chemical solution to “clean” the bag ourselves – a product completely unsuitable for suede. Shortly afterwards, the situation escalated: the hotel’s handyman approached us at the reception with clenched fists and visible anger. We managed to de-escalate the situation, but from that moment we no longer felt safe in the hotel. Soon after, a comment from the receptionist – “There are too many Israelis in the hotels here” – struck us as antisemitic. It revealed not personal hostility, but a troubling shift of responsibility and blame towards us instead of any attempt to address the incident professionally. We left the hotel two days earlier than planned – out of fear and deep disappointment with the disrespectful and unprofessional way guests were treated. For us, safety and dignity should be a basic standard in any hotel. At this one, they were not.

We have stayed at Blue Pearl hotel for the last three years and every time our experience has been excellent. The hotel itself is fantastic, the rooms are spacious, beautifully kept, and many have wonderful sea views. The location is unbeatable, right on the beach, which makes it perfect to enjoy both the pool and the sea with ease. The hotel is also very peaceful, ideal for families. There are always plenty of sun loungers available at any time of day – something you don’t often find elsewhere. What really makes this place special is the staff. They are always friendly, helpful, and nothing is ever too much trouble. I cannot praise the staff and management enough for how well the hotel is run. Without a doubt, we will be back again next year!

We arrive today for a day pass and quoted 75leva per person by reception and when we arrived they charged 100leva per person, The reception was not helpful or tge manager, Anywhere else even if quoted by mistake they should uphold the quoted price, We arrived at 11.15am even though the day pass starts at 7am.

We lived the hotel. The staff were friendly and helpful. If we needed something like an iron they had it. The food was great. Tania one of the chefs was amazing, made us feel at home. Be back again to visit. We had great service at the bar too.