BLUE BAY RESORT

A nice week in the sun. Friendly staff and good food. Views are beautiful. Clean rooms, restaurants and pools. Hotel rooms are slightly dated/basic but clean. We read about the hotel before we came so knew it was on a hill and lots of steps and we booked a family 2 bedroom room in an annex, our room was below the hotel and had 110 steps from room to the restaurant and a further more to reception or you could walk up the road. There were additional annex buildings to the side of the hotel and 2 min walk down the road. We think the nicest pool and bar was down the road good lunchtime snacks and quite chilled out. We got the bus to heraklion 4 euros each each way, worth a trip lots of shops etc, also did the sunset quad bike trip across the road, 170 euros for 4 for 3 hours was good. Walked to the village about 20min walk several times and got a taxi back 10 euros roughly, lots of restaurants on sea front and a few shops. Read hotel details before you come - yes a charge for beach towels and safe, no bottled water but filling stations, spirits not included on all inclusive, no table/waiter service, no kettles in rooms but can ask, a la carte restaurant not included and its on a hill with lots of steps! We paid to keep our room as had a late flight 10 euros an hour, make a request with reception, check the night before if available, check out is 11am, cost us 80 euros to keep until 7pm. One thing that could be improved please lay tables with cutlery as had to ask at most meal times. We had a good time Crete was nice and would return but probably not to this hotel. A few little things could make it a lot better. Be prepared for mosquitoes! All in all a nice week.

I will start with the positive Room- we had a room in the main building with a stunning view, it was basic with a fridge and safe which costs 10 euros a day, shower room was perfect but could have done with a riser rail so shower height could be adjusted. Cleaner came every day and changed bedding and towels. Plenty of storage ( Big shoutout to the cleaners) Restaurant- Breakfast has everything you could want from continental to a variety of hot food, Tea, Coffee and a selection of juices. Lunch and dinner, offers a wide variety of different options which will satisfy all appetites and fussy eaters and the latter are the ones that will complain about not much choice and food being repetitive. There was beef, lamb, chicken, pork, turkey, veal, rabbit, octopus along with a variety of rice and pasta dishes. With a selection of desserts and ice cream, you had a choice of white, red and rose wine,beer ( and a big shout out to the restaurant staff for there efforts in clearing and resetting the tables) Bars- there are two bars one at the pool and one near reception. Staff at both bars are pleasant and greet guests with a smile and pleasant manner even the rude ones. Drinks are limited but the beer is ok and the cocktails are of good quality, try the raspberry wine cocktail, the pool bar also serves snacks which includes rolls, pizza, crisps, popcorn and ice cream both bars also serve hot drinks Pools- there are five pools, three main pools one below the tennis court which is the quiet pool and one up the road at another complex, the pools are on the smaller side so if you want to get some lengths in they are probably not for you. One is a kids pool there is no dedicated adult pool and they do tend to get quite busy so standing room only at times. No towels are provided for the pools you are not allowed to use the room towels but you can get some from the spa for roughly five euros for two and two euros each time you want fresh ones. There are plenty of sun beds but a limited number of parasols. They say it is forbidden to save beds but this was happening on a daily basis so if you want a parasol near the pool get up early. Life guards seem to sit at a table by the kids pool for most of the day on their phones occasionally getting up and walking around. On one occasions in the main pool a small child got into difficulty’s and a guest had to jump in and rescue them ( Shame on the lifeguards) Location- set on a hillside with great views, small beach with a few shops and bar is a five minute walk away but longer walking back as it’s quiet steep but the hotel does offer a shuttle service not much else nearby but easy to get a taxi if you want to explore. Overall the hotel is kept very clean, all staff are friendly and well presented, great choice of food. Negative Pools are to small and can get crowded Lack of daytime entertainment

The hotel is a 3 star at the most. The pictures shown on the websites are deceiving. The rooms are VERY basic. We arrived at 3am to cockroaches running around our room. There’s no tea or coffee making facilities in the room, no basics such as an iron and ironing board - As the food finishes at 9pm we were handed a pack lunch on arrival containing a basic ham and cheese sandwich, which personally I wouldn’t feed my dog. We paid the same price as what we paid for a 14 night all inclusive stay in Mexico last year where all inclusive meant all inclusive and to say we’re disappointed is an understatement. The pools are basic and small, it says there are 6 pools but we’ve only seen 4?? the main pool looks murky ( we think it’s all the suncream but day 3 and it’s no better). Beware the all inclusive package is NOT all inclusive. The only alcoholic drinks included are local larger, local wine (it puts hairs on your chest!) Raki and Ouzo, then a variety of fizzy drinks - lemonade cola etc. my partner doesn’t drink so paying €4 for a small bottle of non alcoholic larger. We did visit the supermarket to purchase some at €1,30 (much better value) also bottled water is not included in the all inclusive package. The food is disappointing, we will be eating out for the rest of our stay here. The snack bar at the pool is sandwiches or basic pizza. You can get ice creams but not the best. Overall if you’ve booked to stay here bring plenty of spending money, be prepared for A LOT of stairs all over the hotel! The walk back up from the beach is a killer! Be prepared for the cockroaches. I’d say the positive is the staff are friendly.

Beautiful hotel, food was excellent, staff all very friendly and extremely helpful. Just be aware of the all inclusive drinks package. Beer wine, Raki and Ouso only

We had the best time. Best views, best beaches, best food , best fun!

Location was okay , far from everything but if you are ready to rent a car or use the bus service it was okay. Room not as per picture , the balcony with the jacuzzi is not worth it , jacuzzi barely functioned with only 1 of 12 jets working , the balcony is like a bunker dark and miserable not as per picture atmosphere - well , its an all inclusive without all inclusive , basic drinks that taste like lemon are included any others are chargeable , food was same everyday pretty much not much changed you can only eat certain times not really an all inclusive all day if it makes sense. cleanliness was not the greatest , dark hair on floors and bedding , towels smelled of cleaning chemicals ooo and if you want a towel to go to the swimming pool its a £20 charge per towel that is not refunded and additional £3 if you want it washed service is very robotic , they kind of care when you ask a question but dont really care as no resolution is reached

What a lovely hotel, the staff from the reception team, restaurant staff to the bar staff were all amazing. We stayed in an annex room, it was lovely, clean, plenty of storage and had a lovely balcony with great views, there was water in the fridge when we arrived and plenty of water stations around the hotel to refill after. The food was faultless, plenty of options and it was always hot and fresh with varied choices at all meal times, the puddings were especially good. Great atmosphere throughout the hotel, we would highly recommend.

We have just returned from a fantastic 12-night stay at Blue Bay Resort, and we had an absolutely wonderful holiday. The hotel is spotlessly clean, with beautiful sea views and a lovely selection of swimming pools. The food was varied and always fresh, with plenty of choice at every meal, and the all-inclusive drinks were adequate. Premium brands are available which you ha e to pay for. What really made our stay special was the staff. Every single member of the team was friendly, welcoming and worked incredibly hard to make sure everyone had a great holiday. Nothing ever seemed too much trouble. The hotel is in a peaceful location overlooking the bay. While it is on a hillside, the hotel provides a shuttle service to and from the beach, which we found very useful. Our room was of a decent size, very comfortable and clean. Beware of steps if you ANY mobility issues...there is no lift in the Annexe. Agia Pelagia itself is a beautiful, relaxed resort with some excellent tavernas, crystal-clear water and a wonderfully laid-back atmosphere. We enjoyed it so much that we have booked another visit to the area, next May. Thank you to everyone at Blue Bay Resort for making our holiday so memorable. We wouldn't hesitate to recommend it to anyone looking for a relaxing holiday in Crete.

Good view, good food, clean hotel, friendly staff.

Lovely holiday! The hotel was fantastic, the food was amazing, the drinks are basic but not bad at all! The hotel do a bus service down to a smaller quieter beach, which is beautiful and has a few bars and restaurants. The main town was lovely too, a short and cheap taxi ride or bus ride. The bus top is just outside the hotel, it costs 4 euros to heraklion, which is definitely worth a visit! We also hired across the road from the hotel and it was really easy! 100% recommend this place!

We had a fantastic stay at Blue Bay Hotel in Crete and would happily return. The location is excellent if you’re looking for a quieter, more relaxing holiday away from the busier tourist areas. The views are stunning, especially at sunset – make sure you take the time to sit back and enjoy them, as they were one of the highlights of our trip. Our room was spacious, comfortable, and well maintained, providing everything we needed for a relaxing stay. The hotel itself is in a great position, with easy access to some beautiful local bays that are absolutely worth exploring during your visit. The food was consistently tasty, with a good variety of options available throughout our stay. There was always something different to try, and the quality exceeded our expectations. What really made the experience special, though, was the staff. Every member of the team was friendly, welcoming, and eager to help, creating a genuinely warm atmosphere throughout the hotel. Overall, Blue Bay Hotel offers great accommodation, beautiful surroundings, amazing sunsets, good food, and exceptional service. Highly recommended for anyone looking for a peaceful and enjoyable holiday in Crete.

This hotel is lovely and clean with a great view over the bay to watch the sunrise and sunset. Plenty of sunbeds for everyone so need to get the early rush. Rooms with the jacuzzi are worth the upgrade for a morning and evening chill before the pools are open and after they are closed. All of the staff are lovely, especially the pool bar and main bar staff. Highly recommend the quad biking from the company outside. Was a great morning when we went. Agios Pergalos is only 10 euros and some lovely bars, restaurants and gift shops there.

Made the most of our holiday, and had a lovely time, but would definitely not rate this a 4 star hotel and it is not all inclusive!! Not value for money. Very limited drinks menu for all inclusive, only wine, watered down beer and raki & orzo based cocktails all other drinks charged at full price, no option to upgrade. No towels round pool, extra charge if you wanted one of the hotels Safe extra charge Restaurant was okay for breakfast and a couple of evenings but much like a canteen and not somewhere you want to eat every night. Also only open 7 -10am for breakfast, we usually eat breakfast later. Lunch wad 12-2pm and evening was 6.30 - 9pm, again we usually eat later. A La Carte restaurant was extra and very expensive - We went out to eat a few nights. If you have mobility issues do not go to this hotel, lots of stairs as it is on side of mountain. If you go down to beach the walk down and up could be challenging....some people were called it cardiac hill. We upgraded our room, it was clean but very basic. No toiletries provided. Beautiful views, friendly staff and clean, but I would not recommend this hotel and definitely won't be returning