BJ Playamar Hotel & Apartmentos

We had an amazing stay at this all-inclusive hotel! From the moment we arrived, the staff made us feel welcome with their friendly and attentive service. The rooms were clean, spacious, and very comfortable, with everything we needed for a relaxing vacation. The food was excellent, with a wide variety of fresh and delicious options at every meal. There was something for everyone, and we especially enjoyed the themed dinner nights. The drinks were great, and the bartenders especially Amin were always cheerful and accommodating. The hotel facilities were outstanding. The pools were clean, the beach was beautiful, and there were plenty of activities and entertainment throughout the day and evening. Everything was well organized, making it easy to relax and enjoy our holiday. Overall, this hotel exceeded our expectations. We would definitely return and highly recommend it to anyone looking for a stress-free, all-inclusive getaway with excellent service, great food, and a wonderful atmosphere.

This holiday meant the world to us, following some difficult and challenging times over the past year. I booked an apartment here for my two grown up daughters and me, to stay for ten days. The reception area was smaller than I thought I’d seen in the online photos, but really airy and welcoming. The lady on reception greeted us warmly and directed us to our apartment. Check in was effortless and just what was needed after our long journey. Our apartment was basic, but so spacious and clean, and so wonderfully Spanish with terracotta tiles on the floor and shutters at the large bedroom window. Two doors led out to our large balcony that overlooked the children’s pool area and bar. The air con unit was absolutely fabulous and much needed, keeping everywhere comfortably cool. There were two pools; a larger children’s pool where we overlooked, and the smaller, deeper pool that was on an elevated level on the way to the restaurant and reception. We loved how every morning, we’d see the complex come to life, with the exceptional cleaning staff consistently cleaning around the pool area and all other communal areas, realigning sun loungers and making everywhere all nice once again for us all. The bar area was pleasant, with one bar man in particular called Amin, who was brilliant and so friendly. Food in the restaurant was buffet style and dinner mainly consisted of salad, pizza, lovely hot chips and some local cuisines on offer too. The ice cream for afters always went down a treat! Breakfast offered cereals, croissants, bacon and eggs, as well as fruit, tea, coffee, hot chocolate and breakfast juices. We loved how you could choose to dine outside beneath a covered terrace, as an additional area to the restaurant, making it feel a bit more special. The restaurant staff were busy refilling food trays and cleaning tables, working extra hard. What I found both intriguing and sad was the fact that many guests just did not seem to have the manners to say to any of the restaurant staff a ‘hello’ or a ‘thank you’, instead just being busy filling up their plates hurriedly and ignoring them. In fact, when I smiled at one restaurant worker, and said ‘hello’, she looked positively startled that I’d acknowledged her, and gave me a lovely smile and a ‘hello’ back. I found that very sad indeed, as manners cost absolutely nothing. No one is too important to not use their manners. For entertainment, there was always something going on in the bar area in the evenings, such as music playing and guests dancing to it, a live singer and a sweet parrot show. I simply MUST mention the location. To us it was perfect, and a three minute walk to the turquoise sea and the small beach, along with souvenir shops, a Spa, clothing boutiques, restaurants overlooking the breathtaking sea and cafes. Lastly, I just wanted to mention just how kind and friendly absolutely every member of staff were. Nothing was too much trouble, and they took pride in working there, working long and hard. Thank you for a wonderful holiday x

A great get away, amazing and friendly atmosphere, all staff are very accommodating and polite. Credit to Amin the barman, he has been amazing with me and my girlfriend, super friendly and such a positive guy. Big respect to all the bar staff putting up with this heat and constant drinks. Would love to come back and enjoy it all over again.

Such a great week - lovely, quiet, family friendly hotel. Good range of drinks and food. A much needed break. Our outdoor barman Amin was always friendly and quick to remember our drinks order. Thank you :)

This review is connected to Fiona H review of 21st June and the response from the hotel. The hotel in my opinion was irresponsible in taking a booking for 90 students. The ratio of student to accompanying adults should be no less than 1:10. I saw 4 adults, there may have been more but certainly not the recommended 10 adults to provide a duty of care. The students were loud and unruly, taking over all areas of the hotel including the swimming pools and restaurant. I have been advised that the hotel should have insisted that with this being such a large party, that the student’s meal times should be staggered to avoid over crowding in the restaurant and encroaching on other hotel guests. There was disruption from the moment they arrived, running in corridors, slamming hotel room doors, shouting and generally spoiling the peace. One student swore at my friend twice and included a racial slur when asked politely at near on midnight if they could keep the noise down. We complained to reception when the students arrived because of the noise and chaos and also complained the following morning. They said they would speak to the adults responsible and said ‘there is nothing we can do’. Needless to say my friend and I decided that we couldn’t stay there for the remaining 3 nights of our holiday and left with no choice but to move hotels at our own expense. At NO point were we offered alternative accommodation or given a complaints form that hotels are legally required to provide. The hotel insist that they offered alternative accommodation and we refused….that is NOT TRUE. CONSUMER RIGHTS - A hotel guest has immediate rights for quiet enjoyment without noise or disruption. The hotel must ensure communal areas and corridors remain safe and free from aggressive behaviour. If the hotel cannot control the crowd, you can demand they move you to a quieter room or transfer you to a comparable, peaceful hotel at their expense. The hotel ignored my consumer rights. Having tried to liaise with the hotel and them taking no responsibility at all, I will have to seek resolution by filing an official complaint with the local Spanish authorities to claim compensation for the breach of my rights and monies paid out for alternative accommodation. I’ve never experienced such incompetent and unprofessional hoteliers in my life. I hope this review helps in some way when deciding to book this hotel. Lastly, The BJ Playamar is owned and operated by a company called Beds & Rooms Bei Juan S.L.

My partner and I arrived at the hotel shortly after 11am where we were told we would not be able to check in until 2pm which is fine but it is something we were not aware of before hand. There was a luggage room to keep our bags and valuables which meant we were able to take a trip into town for some lunch before checking in. The hotel has a fabulous location, right in the centre of town but on the quieter side. The beach is a 5 minute walk, if that. There are plenty of shops in a five to ten minute radius. We purchased an umbrella from the beach at a shop near the hotel as it was cheaper than the beachfront. The rooms are wonderful and clean. They are cleaned every day and you can choose whether you would like your towels changing or not. There is a balcony with a table and chairs. There is however not much storage. You can purchase a safe upon arrival to store any valuables. My partner and I were only breakfast and dinner so we cannot comment on lunch. Breakfast and dinner were quite disappointing which is the only reason this review is four stars not five. They were both very simply with very little variety. Every night there was some salad, consisting of lettuce, sweetcorn, carrot and beetroot, there was chips, pizza, mixed veg, a choice of a couple meats and pasta with separate sauces. This is completely adequate it was just disappointing there was not much local or international food. It would’ve been nice to have more variety. However, the hotel is very close to lots of lovely restaurants. We ate out for two nights at Plan B tapas and grill and Pub 57 both of which have wonderful food which was incredible and we would recommend. The atmosphere at the hotel was pretty non existent. There isn’t really any music at the pool and there wasn’t much in the way of entertainment. In the week we stayed there was one night where they had entertainment but definitely nothing during the day. Overall, the experience had was a wonderful holiday and we both enjoyed ourselves. The hotel is very good and clean, the hotel staff are helpful and polite and rhetorical location is perfect for any kind of holiday you’re coming on. We would definitely recommend this hotel to other people.

My friend and I were staying here and were reasonably happy. The rooms are basic but clean and reasonably comfortable. The AC was good as the rooms got very hot. The food was ok, not a huge amount of choice. The food was always cold but we managed. The all inclusive drinks finished at 10pm and the alcoholic drinks were really watered down which was disappointing. The pool area was spacious with lots of sunbeds but with limited shaded areas. The hotel complex is extremely "tired" and could really do with having some money spent on it. The hotel is in a good location. 5 minute walk to the main beach, shops and restaurants. Unfortunately we then experienced a very upsetting and traumatic racist situation from people who arrived at the hotel. We raised the issue with the reception staff (no management were available at any time we attended the reception area) who's attitude was absolutely appalling, very rude disappointing. They basically said "there is nothing we can do" and just shrugged their shoulders with a blank and empty look on their faces, like we were an inconvenienc. They offered NO SOLUTION OR TRANSFER OPPORTUNITY. We therefore felt we had no option but to move hotels ourselves. We therefore booked and paid for ourselves to stay at another hotel out of S'ILLOT. Our new hotel in SA COMA was so welcoming, helpful and friendly and were absolutely shocked at what we had experienced at our first hotel. Following our departure from the hotel in S'ILLOT we raised the issue again in writing but the hotel's attitude to our very upsetting and traumatic racist experience has been extremely disappointing, rude and upsetting. They did and do not care, they have our money and that's it. It's extremely upsetting that you have to deal with being racially abused when you come away on holiday.

We have just returned home after spending 10 nights here. We were in a pool view apartment and had paid for all inclusive - the food wasn’t great and we ended up eating out most days. There was breakfast, lunch and dinner and then drinks from 10am - 10pm however outside of set meal times there were no snacks or ice cream so it was more full board with drinks which was disappointing. We ended up spending a lot of money on food and drinks during our time there which was frustrating when you have paid for ‘all inclusive’. The room was ok, it was basic but we weren’t expecting luxury so there are no complaints there - the AC was great. The overall cleanliness of the communal areas was good and the pool was looked after well - it was very cold however once you’re in you don’t notice. We were disappointed at the lack of atmosphere, there were no activities for the children, there was evening entertainment 2 out of 7 days in the week however this started at 9:30pm which I felt was a bit late for younger children (aged 2 and 6). There was also a whole bar and lounge area that didn’t open at all during our stay which again was disappointing. Amin, the bartender was brilliant and was very friendly and welcoming! My only issue was that the drinks included in the all inclusive were limited and the cocktail selection was poor and they weren’t very nice. We personally would not return due to the poor food options and lack of atmosphere which is shame as there is a lot of potential - some daytime activities, more evening entertainment and better food and drink would really elevate things. If you’re looking for a budget place in Mallorca to explore the area and just use as a base then this would be great however I wouldn’t recommend this for people who are looking for a place with a good atmosphere and a place to spend a lot of their time.

Weird vibe, miserable place to be with poor quality food but great pools - that’s the summary. Pro’s: - immense air conditioning, large rooms and a nice view from the room - well positioned; nearby beach, shops, dine out options are endless (though quality exists in other more vibrant, neighbouring towns) - Pools are both well sized, clean and maintained daily - excellent showers - good night sleep each evening - limited noise, comfy bed Negatives: - Other than Amin, all staff I came across were not welcoming / friendly unfortunately. Felt like most didn’t enjoy their job / have a passion for guest experience - further to this, the vibe was just weird throughout the experience. Guests didn’t seem to be enjoying themselves and socialising… - 2 nights of entertainment each week left very little to do in the evenings. - Food quality, especially at breakfast is horrendous and repetitive. - drinks quality in the bar is sub par (cocktails are done from a machine at the press of a button and are not strong) - All inclusive drinks end at 10pm… why? - cleaning is infrequent and not at all deep cleaning in the rooms Overall - you get what you pay for. But at the same time this place has so much potential to outclass other hotels - it’s a shame they don’t capitalize on it.

Only home from here since Saturday, worst hotel and all inclusive ever definitely wouldn’t recommend going with children for all inclusive there’s nothing in it and not even an ice pop for the children. Food was the same every day my kids are fussy eaters there was nothing for them in it, pay full whack for all inclusive and the only thing we were told is the kids can have a croissant what good is a croissant when the kids should be giving ice pops or crisps some food out the bar. I know it’s a two star hotel/apartments but I will never return here. The staff where not pleasant at all, the all inclusive bar shuts at 10pm they told our family members to stay quiet after 12 night even had to pay for martini on the all inclusive the pools was freezing, even though our family member paid for late check out as we weren’t leaving till evening time they took there all inclusive band off them at 11am Saturday morning. 2 nights out of 7 only had entertainment there was nothing on for kids.

Could be so much more! Staff on whole especially the gent behind the bar were nice and friendly. The amount of kids who use this hotel it’s a shame there isn’t a mini disco for them at evenings to encourage people to stay. We only ate breakfast here despite being all inclusive the rest was mediocre you could always have chips or pizza but we preferred to go out. Room clean but extremely basic considering we’d upgraded to a superior room in hindsight a double would have been better probably. And it was the worst bed I’ve ever slept on it was basically a Z bed. Location is ok close to the beginning of the strip for Sa Coma and the walk along the beach is nice and the bars and restaurants are better. The biggest disappointment of all ! BEWARE when you check out at 11am they cut your wrist bands off and your all inclusive ends there and then! Terrible. For this alone we won’t return I will stay further into Sa Coma by the sandy beaches next time.