Bitacora

Fantastic trip from start to finish, food, hotel, amenities on site, hotel entertainment. Special shout out for the animation team who are all amazing and go above and beyond to include everyone and entertain everyone

Third visit to this hotel, still nice but not as nice as it used to be. We booked the UP room and experience which was a peaceful break from the rush for sun loungers in the main pool. UP experience is fantastic with a couple of comments. Constant dull beat of the music was painful to listen to all day and the food served was very strange, would have been nice to have normal food at lunchtime. Room had a constant smell from the bathroom toilet, food in the main restaurant was not as good as it used to be and took ages to refill after the initial rush at dinner time but plenty of selection when refilled. Staff all very polite, special thanks to the lovely Diana in the UP bar who was always polite and smiling. Tenerife, quite some change from previous years. Witnessed a mugging. Immigration is off the scale here with beggars, rough sleepers and a million looky-looky men everywhere, you can’t get a drink in a bar outside of the hotel without being hassled at least 30 times for some sun glasses or stupid hats. For these reasons we won’t return to the Island.

It is soo good, what more can I say!

Good Fun rooms Pitch’s were really good

The kids entertainment was great. The food was surprisingly good and the variety was great. The hotel was clean and the rooms were cleaned everyday. Staff were very slow in serving you, long ques and everything you eat and drink is recorded as staff need you to scan the chip on your band. José Antonia was the best bar tender of the week, always happy, fun and served us fast, he definitely works hard unlike so.e of the others. Also there is so no kettle in any of the rooms and I requested one on the app and never got it.

Can’t fault the hotel itself. We were there in 2022 so we knew what we were getting. Food is great, plenty of choice, different every night. Pools also great. Warmed too, so you don’t get that icy chill when you pop in. Rooms a good size. Not much clothes storage, but workable. Showers are brilliant, as are the cleaning staff. The place is immaculatez BUT - major queues with the bars, no matter what time of the day. There’s a ridiculous rule that caused multiple disagreements between paying guests and the staff. 2 drinks per person maximum. There was a big group of us, so to get 8-10 drinks it means that 5 adults will have to stand in the queue, for around 20 minutes average at the evening entertainment bar. Pool bars can be quicker but also waited 10-15 mins to get a drink there. It’s almost like the staff have been told to be as unhelpful & slow as possible. Every one of them looks angry when you ask for a drink. This may sound minor but it wears thin after spending a small fortune to be there (it’s not the cheapest hotel in the area), and you have to spend well over an hour queuing each evening just to get a few drinks. I’m glad we went back as the kids wanted to return, but 100% this will be our last visit.

Special thanks for Diana!!!!!!

Gracias Diana !!! Perfect stay , we really enjoed

Lovely hotel, great slides and entertainment for families.

Loved it fun for the kids and parents

Bitacora best hotel ever excellent food entertainment and overall everything spot on

Fab hotel 4 times now!! Kids love all the activities

We stayed here the first week in June and we had room 821 on the 8th floor, on an all-inclusive basis. Our room was amazing and had a street view. The rooms are cleaned daily and the air conditioning is spot on. What I liked was that the safe is free of charge, unlike other hotels. The reception staff are fantastic, as are all other members of staff, and everyone seems happy. The swimming pools are great with plenty of sunbeds. I did notice people queuing up at 8 a.m. to reserve sunbeds. We never did this but managed to get a bed at 11 a.m. and also 2 p.m., so there's really no need to queue. Also, the bar and food near the pool are of great quality with plenty of choices for fast food. For breakfast and the evening meal, the food and choices are vast, with plenty of options for everyone. We upgraded for two days on the rooftop, which was brilliant. We had plenty of sunbeds, an infinity pool, a hot tub, our own food and bar, and big towels to use. Overall, my 1-week stay was excellent and I can recommend this hotel, and I will definitely be returning.

Lovely hotel. Leo & all restaurant staff were incredibly courteous & helpful especially with gluten free requirements. Food was excellent this year and we have been before! Hotel was very busy the second week around the pool but plenty of seats/sunbeds depending on where you wanted. Rooms great & we managed to fit 5 people in 1 room. Lovely & clean. Will definitely be back

A nice clean hotel. Room very spacious .food was all okay. Excellent night entertainment . Great snack bar

Fabulous hotel for families!

Very good all the family gad a good time. The staff was great.

Excellent hotel for family. Stayed here for 2 weeks couldn’t fault it

Great staff fantastic foam party