BIENO VENUS HOTEL & SPA

OMG where do I begin! Greeted on arrival by a very polite young man, who checked us in, showed us to our room, said then showed us the dining room. That was where the pleasantry ended! Because we were late, the dining room staff wanted us out of the way, and had no problem letting us know! But there wasn’t very much ‘edible’ food left anyway! I honestly should have followed my gut, and found another hotel to spend my time in! On the whole, the food was unpleasant, the staff are rude, and don’t bother trying to ask for something, they just say ‘no’ and walk away! I’m not going to tar them all with the same brush, there’s one older lady there who smiles, and does her best to help you. But there was very little choice of food, at dinner it was mostly cold and inedible. It was the typical thing, people barging through you, (I’m not allowed to use their region of origin, but we all know who they are!) and loading their plates with anything they could get their hands on, nothing left for those of us who waited in line! They were like ants clambering over that sticky sweet stuck to the pavement, and I’m honestly not exaggerating! At the pool bar they just look blankly at you, pour your drink, and on to the next person. I’m still being British, and am using a smile, and my manners, by day 3 they had completely disappeared! It was very hard for me to drop down to that level, but I had to do it to stop myself from feeling discouraged by their behaviour. Drinks were ok, often no bubbles, but try explaining that they needed to change the gas, it’s impossible, unless you’re not English!, they jump to their every whim. The rooms are extremely tired and dated. Brown wooden furniture which would’ve come out of your great grans house! ‍️ The bed was sagging in the middle, and you could feel the springs. I had sore hips after the first night, and it’s just got worse over the 10 nights. I feel like I could do with having both of them replaced at the moment. We let the cleaners in on day 5, it was marginally better when we came back, but I’ve slept on the same sheets for 10 nights straight. There were some interesting smells coming from the bathroom, I think that as we were at the bottom of the stack, we were suffering with other people’s . the toilet was backed up after a few days, someone eventually turned up to deal with it. Same problem a couple of days later, they complained when asked to sort it again. Everything was too much trouble for any of the staff! I’ve never experienced such rude and ignorant people in my life! The pool was lovely, but the sea is dangerous. Lifeguards on the beach are too busy chatting between themselves, or scrolling through their phones to notice what is going on. I was taken out by a wave, and couldn’t get up, I was battered by about 5 waves before my partner could get me out, no sign of a lifeguard! Although the one by the main pool was great! Now as for the animation team, they’re great with the kids, but I seriously wanted to stamp on the whistle by the end of day 1! It’s really not necessary to be blowing it with every breath for 2 hours. Whatever you do, do not go ‘on tour’ with the animation team, one woman I made friends with had to peel one of them off her on the way home on the bus! The next day he claimed that he couldn’t remember! And as for all the 5* reviews below, it turns out that MERT is either asking people to write them, or doing it himself on their phones, and I found this out as one person I’d got friendly with had already written one, so I asked her. She assured me that she could never leave 5* as it was only 1 tops, and that mert had asked to use her phone, go figure 🤷🏻‍♀️ another told me that he’d asked her to write a 5* review, and to mention him! Surprisingly there’s a heck of a lot mentioning him by name! (I wonder why) As far as this being 4*…. Well, it’s 1* at best. So if you’re happy to be ignored, and putting up with crappy food and a dirty room, then this is for you! Honestly, don’t waste your money on this place, I would only ever recommend this place to my enemies!

Great hotel. Good location. Friendly bar staff. Not enough sunbeds. All inclusive is limited

The hotel is very Good, but The animators are number one!!!

The service of hotel is good, but the animators are number 1... 😉🥰

A wonderful hotel with a pleasant and welcoming atmosphere. The staff is exceptionally kind, professional, and always ready to help. Our stay was very enjoyable, and the overall experience exceeded our expectations. Highly recommended to anyone looking for a quality and relaxing stay.

Wonderful hotel, friendly staff, clean rooms, and excellent food. Our stay was very pleasant, and we will definitely come back again. Highly recommended!🌞🫶

Crazy how this hotel can be 4*. Rooms are filthy beds are stained. The food in the is awful, when it’s time for the food area to open it’s genuine chaos. It’s a straight free for all. The nightlight entertainment is awful and last a short time. The two “men” who I’m assuming are head of entertainment are straight creeps. All night every night just straight pestering girls. I know one of them I think called mert was asking a 17 year old for her snap to meet when he finished work! AWFUL HOTEL