Best Tenerife

Excellent location for young people, so close to pubs and clubs. Very close to the seafront and shops. Hotel is great location. The evening entertainment was very good, prices of drinks are comparable. Gin Bar is nice area to sit and chat. Rooms are great size. Lifts are cool with glass and view out. Pool area large, annoying when people were smoking and vaping. Would benefit from having a smokers section maybe. People usually grab sunbeds from 08.00 even though poor staff are trying to clean. But still got beds later, help yourself to them. Initially I thought lack of umbrellas but numbers increased at end of 10 days which was fabulous. Teenagers able to entertain themselves, joining the aqua aerobics, some of the activities provided and excellent being able to play with a ball in the pool. Plenty room in pool which was great. Great having shops next door. Had breakfast only and great selection of food. Some mornings some selections that should have been hot were cool. Lovely have a glass of cava. Cleaners on third floor were so lovely and cleaners around the hotel and pool that I met. Gin Bar staff were lovely. Pool bar staff seemed to have poorer English and some could be mis - interpreted as may be rude. Reception staff in general were friendly, Found some staff in local bars, restaurants unfriendly which spoiled some evenings out But cannot fault the hotel and it was lovely to have the free water and the option of the 20 minute introductory massage with the male masseuse(whose name I forget) was excellent.

Hotel best room had no soap in the room, we had body wash and body milk in the hand wash holder, and shampoo and no conditioner in the shower , we had a kettle but no tea or coffee provided, the house keeping where good, the staff were friendly. The main let down was the food, we had all inclusive package. This included breakfast lunch and dinner. The food is opaque, bland and overcooked. The food dishes severely lacked any form of seasoning, the paella dish was lukewarm under the heat lamp, having worked myself in the restaurant industry in the UK this shows poor food hygiene as bacteria have an easier time multiplying when temperatures are not maintained. This was the same for cheeses which were warm in the center and had an off taste. I did not witness any staff checking food temperatures regularly thus increasing the risk. In addition I have a food allergy of shellfish, the restaurant food signs contain insufficient detailing on allergies such as allergies symbols showing what is in each dish instead of just “tuna” which also contains shellfish which increases risk of allergic reactions to guests with allergies. This again shows poor food hygiene in the restaurant. Having stayed at multiple hotels across the world I have never seen such poor allergies information until staying at best hotel. Furthermore not even the water dispensers work properly with the cold water being warm from the tap and having a very strong metallic taste, perhaps showing the filter needs replacing. Lastly the restaurant contained rotting food on the buffet counter, there was a selection of fruits which where severely outdated to the point they where turning black, please see the picture of the ROTTON FOOD attached. Once again having worked in restaurant industry in the Uk this on top of poor allergy information, no temperature control, shows a lack of understanding of the importance of food hygiene in the kitchen and front of house setting which is appalling for a modern hotel in a high tourism area. This hotel needs swift improvement, because of that I would advise to look elsewhere where for your stay in Tenerife. I especially believe if you have an allergy especially to fish or nuts you should AVOID this place for your own safety or risk getting ill and having your holiday ruined.

We have been going to Tenerife twice a year for 7 years. This was our fist stay at Best Tenerife and not our choice as we we went with family on this occasion. Check in: very efficient, told you what you needed to know. Rooms: nice and big, modern and cleaned well. No bin in main room Which was odd. Location: perfect Entertainment: ok not my bag at all and much better at other hotels. Pool: the pool is awesome, sadly no one is overseeing it, got smacked in the face many times by very hard balls, could hardly move for ball games not very telaxing … need to think about pool usage. Sunbeds: managed to get sunbeds on 3 occasions, in a week only ….2 of the 3. were after 3pm, saw towels out from 10 - 4 next to us and no one returned to them shocking! Couldn’t get up early enough to get them nightmare! Whilst we were not all Inclusive … what we saw was shocking! The process was to help yourself we saw young adults getting lots of drinks which were full of spirits and no mixers. To the point where they became so drunk they were a menace. Theywere effing and jeffing in front of all the kids and members of the bar did nothing about it Really noisy and took hotel staff At least 2 hours to do anything. All people were out in the balcony and reporting it. More control needed on all inclusive drinks! Overall ok time but I wouldn’t return!

I have stayed in this hotel many many times and I have never ever had a thing to say bad about this hotel , I am currently here my husband , with my sons and grandchildren, some are half board some all inclusive, I have never ever been so disgusted at the bar staff at the pool , the behaviour of these may I add elderly men watching every move of every Pepsi we poured incase we wernt entitled to it , my son ask for hard plastic cup which he didn’t realise is 1 euro , the staff member said you pay my son said no I’m all inclusive, the staff member replied you don’t want ? Poured the drink out and said fk off (my son is 20 ) Then my son got a burger sat at the table with a friend said to her oh that’s not nice taste that , only for the same member of staff coming to tell him that she wasn’t all inclusive so couldn’t take a bite of his burger she was half board . One plate was on the table , my sons plate , and the burger on it that he had taken bite out of , this was in front of other holiday makers , they said they would dispose of the burger but she wasn’t to have it . Baring in mind I’m due to come here again in October for 5 nights which is already booked don’t think I could return here because they are watching every cup of Pepsi we are having incase we arnt untitled to it . Nearly 7 thousand pound for us all to be treated like we are taking food . Absolutely disgraceful and humiliating.

Location excellent, good enough buzz about hotel. The all inclusive package is not all inclusive cocktail extra 3.50 per cocktail unless you want to drink from dispenser. All brander spirits extra. Wine from tap non drinkable. Food just ok, will find something. We ate in restaurant 2 nights this was a very good experience good Alot nicer. Room was extremely small and over looking bins room 264.

We’ve just finished an all-inclusive holiday at this hotel, so I’ll start with the positives. Before arriving, we were a little worried after reading so many negative reviews about the food. However, for the most part, we didn’t find this to be an issue. We thought the food was totally fine. It wasn’t mind-blowing, but we had no real complaints. Yes, it often did go cold quite quickly once it was on your plate, although I think a lot of that may be down to the air conditioning, as the restaurant is kept pretty cool. Lunch was sometimes a bit hit and miss, but dinner was always lovely, with a different theme each night. The hotel is generally clean, and our room was great. It was cleaned every day, and we had no issues with noise at all. We slept well every night. The staff we spoke to were all lovely, and the animation team were great too. There was often something going on, from water polo and darts to fun pool challenges, like trying to run across a foam sheet on the water. The entertainment wasn’t too bad either. It wasn’t amazing, but we did see a couple of enjoyable shows during our stay. Most of it was geared towards children, but that’s probably to be expected at a family hotel like this. Pool area is lovely, although the pool does get quite crowded at times. The spa team were also really good. Jose was great, so if you like a pamper, you’re in luck here. The location is spot on too: just a five-minute walk to the main strip, and around 10 to 15 minutes from some beautiful beaches. On check-out, with us leaving late in the day, the hotel also allowed us to book a complimentary shower room and stored luggage for us. Now for the negatives. First, though not a major issue for us - the lifts are a nightmare! Us included, we spotted many others giving up and taking the stairs often. We personally didn’t like the serve-yourself approach to drinks on the all-inclusive package. If you want a proper made-up cocktail, you either have to use the machine, which only has a few options, craft your own or pay for one at the bar - it's serve yourself all the way otherwise. The main pool is a complete free-for-all, with balls being fired around constantly. On my second day, I was hit full-on in the face by a heavy rubber ball, which bloodied my nose and stung for a while. I was hit a few more times after that too including whilst sat on sunbeds, although thankfully not as badly once I’d learned to dodge them a bit better! The sunbed policy I don't think is great as well. We often saw people reserving prime spots and then disappearing for hours on end, and the hotel does nothing about it. On many occasions, we ended up tucked away in a corner while looking at empty sunbeds in the best spots that just had towels left on them for most of the day. One plus is that there are usually some spare sunbeds stacked up, so you can sometimes create your own decent spot. At one point, after seeing many other guests also hunting for unreserved beds like we had been, I decided to test the hotel’s approach. I pointed out to the lifeguard that a whole row of sunbeds had been reserved for at least three hours. She referred me to reception. Reception then told me to find the “man in white” walking around the pool area. When I eventually found him, he told me there was nothing he could do. So, in other words, feel free to reserve a prime spot for the day whether you use it or not - hotel approved! No need to worry about being considerate. All in all though, it wasn’t a bad stay, but I do think you can find better for the money. We wouldn’t personally stay here again.

We stayed from June 22 to June 29. Everything was excellent throughout our stay! We originally booked half board but upgraded to all-inclusive. There were three meals a day, and you could also enjoy snacks by the pool. Drinks were available all day. The only downside was that soft drinks were not available at breakfast. This was our second stay at the hotel, and we are just as happy as we were last year. We will definitely be back! The beds were very wide, with 1.40 meters of space per person. The mattresses were comfortable. The rooms were spotless and had excellent air conditioning. The bathrooms were beautiful, with walk-in showers. Housekeeping was extremely friendly. We had a wonderful holiday!

Lovely hotel great location rooms big but beds hard took awhile to get use to them food is hit and miss but great value for money drinks on tap self serving bar which is great is you like you alcohol over all great hotel

This is the 2nd time at this hotel and it didn’t disappoint . It is a beautiful hotel and excellent location, near to the bars and nightlife and 10 minute walk to the beach. The staff are friendly, helpful, polite and a credit to the hotel. The food was good and there was always something you could eat with your typical all inclusive. Even if picky there was plenty to choose from. We didn’t stay in and watch the entertainment at this hotel however it seemed like everyone was having a good time. The only negative thing I have to say about this hotel is our room, 100 on the first floor. I did email the hotel before arriving requesting a room near the lift due to mobility issues and thats exactly what they provided so I shouldn’t complain however a few things they could change in this room would make it a bit better. Due to the location of this room there was one narrow door to the balcony and no window so it was very dark and not enough light was able to come into the room. The balcony was also backed onto 4 other balconies. You could see directly into the other rooms as the balconies were set out in a square. There was a safety concern with the bath as it was extremely slippery. Anti slip mats would fix this issue. We ended up putting a towel in the bath to stand on as my partner fell twice and had it been myself it could have been a bad outcome as I have osteoporosis. Other changes to the room that would make it better would be drawers in the bedside table as there was nowhere to store anything, it was just a plain wooden table. Also the wardrobe doors would benefit from a floor to ceiling mirror. The only mirror in the room was the bathroom which was waist up so while my partner was in the shower I couldn’t do my hair /makeup, or see a full view. This is only providing constructive criticism as the hotel itself is excellent. These slight changes would make the room so much better and would make for a more comfortable room.

We have just returned from a 10 night stay at this hotel and had a great holiday. Before we went I e mailed the hotel to ask for a ground or 1st floor room. I received a reply in 2 days. Check in was fast and we had a 1st floor room which was 101 and looked onto the path and the supermarket at the side of the hotel. We got sun in the afternoon which was great. We didn't need the air-conditioning much as the room was cool most of the time, but there is no charge for that or the safe. You put your own code in. The room and bathroom were clean. Shower Gel and shampoo is provided but Hiper Dino is right outside and stocks quite a lot if you have forgotten anything. A small fridge with a bottle of coke, fanta and water for arrival. There was a kettle and a hair dryer. I would not recommend this room if you are a light sleeper as it is next to the stairs and lift. We were fine being heavy sleepers and only had an issue 1 night. Surprisingly the sockets were at both sides of the bed and there were another 2 in the room plus one in the bathroom. Hanging space with hangers in the wardrobe. Not that much storage but there never is. We found that the beds were comfortable and we had 2 double beds as a family of 3. This is an all inclusive buffet restaurant and although repetitive as they all are, we could always find something different and it is one of the better all inclusives I have been to. The snack bar through the day is well managed and clean and is staffed. Lager is on draught and is very nice. Local spirits and mixers plus soft drinks on draft and also sangria on draft which was lovely. These are all help yourself. Named drinks and cocktails can be purchased if you wish, as we did a few times, but for the measures and under 5 euros for a very large G and T and Jack Daniels and Coke it was worth it. This price is for both drinks!! The kids have a choice of 4 cornetto style ice creams and 3 ice lollies for free, plus slushi. There is also apple, orange and pineapple juice plus water on draught. Staff were lovely. The pool area is kept clean. 2 main pools. 1 has a gradient that doesn't go any deeper than about 3-3.5 feet so the deepest part was only up to our 4 year olds shoulders and babies and toddlers can splash about at the edge. The other is deeper with a waterfall at one end. There is also 2 or 3 jacuzzi type pools dotted about and a small water play are for the kids with tip buckets. I will say that if you want to be front poolside so you can also sit on the sunbed and watch your kids play in the pool, you have to put your towels out between 6-6.30 at the latest!! There are no rules here. All in all this hotel is very clean and well managed. Maids come in every day apart from Sunday and make the beds and change towels that are left on the shower floor. Sometimes they are early, 9am ish but are not pushy if you are not ready. Entertainment is not the best, but its ok and there were a couple of decent acts. Kids mini disco at 8.30 and the staff are dedicated. We didnt use the kids club so cant comment. Check out is 12 so if you have a later flight they have luggage storage and shower rooms with a hairdryer. You only get half an hour per room and can only book this on the day you are leaving. I would recommend booking early that day to get the time you want.....I booked after putting my towels out at 6am!!!!🤣 Its right at the back of the Golden Mile and 5 minutes to the beach. Plenty of shops and places to eat and a lovely walk to Los Cristianos on the front. This is an honest review of our experience and I would stay at this hotel again.

Fantastic hotel, with amazing cleaning staff who keep your room sparkling and smelling great. The entertainment was good and especially Eduardo who shared his knowledge and time with us, even without having children with us, as the rest of the entertainment team seemed to focus on families rather than couples, where Eduardo was one of the nicest staff there. Location was fantastic and if there was any complaint it would be the food was never hot although there were microwaves to use. So from 4 Scottish visitors please say hello and thank you to Eduardo from John Malcolm Diane and Joy x

I’m here at the moment until Thursday and honestly after a day, the hotel is nice. The rooms are great, the pool area is nice. Can be rather hard to find a Deck chair though as we experienced this morning. Food is awful. Both by the pool and at the designated times being morning, afternoon, and evening meals. No choice. After paying all inclusive prices, I’m a bit let down. You get a choice of 5 ice creams on all inclusive. The others you only get a discounted price. Same with bevs too. I like that you can pour your own drinks and mixers but that’s all off brand stuff, you gotta pay for the main brands. On the all inclusive. I’ve been to other 4 stars where all food and ice cream is free. Room cleanliness. It’s good. I like the layout, spacious and bathroom is very nice, walk in shower, LED glow behind mirror. Very nice and modern I like that. Location great. 10 min walk from strip, good for us youngens. Loud around the pool but that’s to be expected with a non adult only hotel. Good music noise. Not too loud. Service . Hmmm. Been here one day and it’s nothing special. Nothing’s communicated well to the point of people getting drinks made for them and not knowing they have to pay for it. All in all. On day one. It’s not bad. Chips every night it is for us, to make the most of the not so “all inclusive” money we spent.

Only pool I have ever refused to go in! We spent 3 days just using it to sleep before spending a lot of £ to be moved to med palace. We got £300 back from jet 2. Disgusting. What I look for is Clean. Well presented. Well maintained. Wee bit of storage for clothes. Management with pride in their establishment Decent food. Pool area is a big thing for us. We spend all day there so I need a sunbed and relaxing atmosphere. Though I like pool activities to watch now and again. Nice corridors. Appealing aesthetic. Nice pool food and cold cocktails. Sunbeds for 5 of us. Or at least 4. We don’t mind going down about 7 to get them before going straight for breakfast. People were battling for them at 5 in the morning!! Best has none of the stuff listed and they don’t care! My kids sat miserable at breakfast the one day we decided to give it a go. We promptly left and went out for breakfast. Within an hour of arriving I was sitting waiting for jet 2 rep to tell her I wanted moved ASAP and I felt so anxious and disappointed. To say it was Butlins in the heat is an insult to Butlins. For context we have one ten days holiday a year and have previously stayed at Bahia Principe hotels mostly (which are class)and chose this supposed 4 star for the location as we didnt want all inclusive and wanted to be close to restaurants. I would never go back and I am BAFFLED by the good reviews. From the moment I arrived and saw the overflowing bins at the entrance hand prints over the glass and 15 folk sitting in their mobility cars smoking at the front door I knew I had made a massive mistake. Pool area. Lol. Dirty. Overflowing bins. Food on floor. Can’t see your hand in front of your face when under the water. The kids told me! Even they were like yuck!. I ain’t posh but stone me! Jet2 are lying that this is 4 star. Simple as that. It’s a not great 3 star. We moved within 3 days to the Med palace and it was stunning. We go back again this year in July. I felt compelled to leave another review as folk who like what I like may trust the good reviews. And that’s a mistake. Management don’t care.

We stayed here mid june 2026 as two girls in their late teens/early 20s. On arrival first impressions were incredibly high. Hotel lobby is beautiful and very big. We headed to the pool area as our room wasn’t ready upon arrival at about 1:30pm which was fine with us. We were worried about the self service bar as we wanted cocktails but actually ended up preferring it as we had the freedom to make what we want and grab drinks whenever we wanted. Snack bar was basic but plenty good enough for all inclusive food. Pool area is large with a good selection of sun-beds and it doesn’t feel like you are all on top of each-other. We did wish the pool did have a deeper end but wasn’t that big of a deal. Only gripe i have is by 8am every morning you can’t get a sun bed to save your life as they have all been taken which as young girls who stayed out later in the evenings was annoying as we had little to no sleep as we had to get up. Buffet breakfast was cold most days but there was very good selection compared to other hotels. We only had dinner at the hotel once as we went out the other nights but would say the selection was limited especially for pickier eaters but that’s personal preference. This was mostly cold as well. The animation team, especially one of the gentlemen, were lovely and welcoming (the sangria they make helps). Most staff on the reception and around the hotel are helpful apart from a few who can be quite rude and act like you are inconveniencing them. Rooms were very big and average. Bathrooms could do with a renovation but for everything you need. There was a damp issue in our room due to the silicone around the bath being deteriorated which meant whenever we showered water came into the bedroom wall but wasn’t a major concern. Beds comfy and room was clean and the complimentary drinks in the fridge were appreciated. Location is great with a 5 minute walk from the Golden Mile and easy access to the beach and other bars like the dubliner which we frequented. Taxis available when asked to take you to other areas within tenerife. Would highly recommend Biancos on the mile if you are looking for another place to eat. Shop right next to the hotel is very useful as well. Overall, good hotel with much higher quality than we expected. Would stay here again.

I am extremely disappointed with my stay at this hotel and would strongly advise others to think twice before booking. During our stay, a pair of Havana flip flops that had just been purchased went missing from our room after it had been cleaned. We reported our concerns to management immediately, expecting the matter to be taken seriously. Instead, we were met with a dismissive and rude attitude from several members of staff. Rather than showing empathy or making a genuine effort to investigate, we felt as though our concerns were being brushed aside. The situation left us feeling uncomfortable and unsafe for the remainder of our holiday. Trust is one of the most important aspects of any hotel stay, and unfortunately that trust was completely broken. What made the experience even worse was the lack of professionalism shown when we tried to resolve the issue. The hotel may have a good reputation, but our experience was the exact opposite of what we expected. Customer service was poor, communication was unhelpful, and the handling of a serious complaint was unacceptable. I would not stay here again and cannot recommend it based on our experience.

We went with a few concerns after reading some different reviews from a few places , However these concerns were not needed the hotel itself was lovely and clean staff were all friendly and very helpful , always plenty of food choice even for our fussy 13yr old !! All inclusive drinks are self service both soft and alcoholic ones , yes you do use paper/cardboard cups but you are round the pool so I think this is ideal considering there is children running about , but you could use your own plastic cup no problem, Sunbeds people do put towels down early which I understand if you have young children who want to be in the pool all day , however we found beds every time we went down no matter wot time of day and plenty of beds stacked you which you could help yourself to , We found the hotel very central to everything also there is a supermarket and chemist right next door , The hotel is about 20 min taxi ride from the airport , There is also a free bus out the front and the bus to Siam park .

I have to start by saying I never write reviews because in all honesty never had to before as I’ve never felt as angered by a hotel stay the reason for my review is actually the sunbed situation the hotel says they have a no reserve policy on beds but after visiting reception after never being able to get me and my family a lounger by the pool was told there was nothing they could do even though 85% of the beds were only occupied by towels she did say the lifeguard could help and remove towels off beds not being used but ye you guessed it he was equally as unhelpful .i refuse to get up at six am to throw a towel down just so I can use the hotel facilities.if you have four more in a party staying here and don’t want to get up to get drawn into lounger wars then this place isn’t for you .I’ve not encountered one friendly staff the food is below average in fact I’ve stayed at fergus hotels at a quarter of the price I paid and it’s far better than here the only plus is the location .you come on holiday to feel relaxed not stressed but this hotel is nothing but stress there not helpful at all it’s absolutely ruined our holiday !!!!

The hotel was lovely, staff were very friendly and happy to help, the entertainers were amazing especially with the kids and just made everyone laugh, food was nice. Only thing was WiFi was slow and elevators were extremely slow. But would still highly recommend and everything is so close to the hotel like shops, pubs, restaurants etc. Also very quiet at night time and if you didn’t have euros everywhere mostly took card.