Best San Francisco

We stayed at this 4-star hotel expecting a much better experience. Unfortunately, there were several issues that made our stay disappointing. The air conditioning barely worked, which made the rooms uncomfortable. The bar closed at midnight, and they stopped serving coffee at 11:00 PM, which felt too early for an all-inclusive resort. The TVs in the lobby/game area were turned off at night when many guests were still gathering and enjoying themselves, making it feel like there was an unnecessary curfew. We also experienced multiple power outages throughout the day, and the water supply was interrupted several times. Even though bottled water was included with the all-inclusive package, the staff often struggled to provide it when we asked. The staff was generally polite, but the hotel needs significant improvements to its facilities and all-inclusive service to truly meet 4-star standards.

Lovely hotel lovely atmosphere, perfect location

The hotel itself is clean and nice. The location is close to the centre of Salou. In my honest opinion I struggled to understand what made it a 4 star over other 4 star hotels in the area that looked a lot better with better facilities. In my opinion it suits a 3 star rating better. The pool area is nice and there’s no fighting for a sun bed, and it gets sun all day until late. The pool bar is well stocked and the prices are fair. Entertainment is ok. The rooms are tiny its hard to move around as there is not much space, the cleaners are fabulous and do a great job. The WiFi is poor, there is a free to use safe in the rooms which is great, along with a small fridge, however 5 euros a day to hire a kettle and you must hire for the duration of your stay, you cannot hire for just one or two days, thought that was shocking for a 4 star hotel, so we went and bought our own. We emailed a few weeks before and told them it was our honeymoon and thought they may have done something nice for us in the room with it being a 4 star, however they didn’t so that was disappointing. Our room was overlooking a back street with no sun getting to the balcony so that wasn’t great. They could have at least gave us a room with a better view. There is a free locked room to leave luggage on departure which is great. If there is trips over the Spanish school holidays (they break up 19th June for summer holidays) the hotel ends up packed with Spanish kids who flood the hotel and pool area, the pool is not very big as it is so it can be hard to move around properly in it when they arrive and take over, they are also very noisy on a night time. The hotel staff don’t seem to say hello or talk much unless you’re Spanish.

Rooms were lovely but bit small, pool too small for the amount of people in the hotel. Staff were hit and miss, some friendly and others not but overall for what we paid for room only we couldn’t complain too much. Enjoyed the music at the pool during the day.

Hotel is in a good spot in Salou, staff are very good. Rooms are good and cleaned well every day.Bus stops right outside the Hotel and easy to get to the airport.

The rules for the pool were not met , no saving beds which they did , no diving which was happening, no inflatables and there were quite a few . It did not spoil out time there .

Absolutely delighted with our stay in this hotel. The staff were so friendly, the room and public areas were spotless, and the location was perfect. We were room only so the only thing I can’t review is the food but everything we experienced in this hotel was fab. Would definitely return!

Horrible Place. Everything cost extra kettle cost €5 /day (joke) but u cant for a day, they force u pay for whole stay. Thin walls that let in noise, air onditioning units in the rooms fail to blow cold air, leaving rooms uncomfortably hot. The pool area is considered tiny, guests reserving sunbeds early in the morning and leaving them unoccupied. My child had access to alcohol on breakfast (a few bottles were open on the counter). I don't recommend .btw..the only free welcome item in room for guests were: wipes 🤣🤣

Brilliant location Room were kept very clean great value everyone was so friendly and helpful