Best Negresco

Went with my partner and 6 year old. Had a lovely all inclusive holiday, Staff work very hard especially the animations team who were brilliant day and night with the kids. Rooms cleaned every day and surroundings very clean. Food was enjoyable, good variety and different themes each night such as Mexican, Asian. Negatives - Towards the end of our holiday, we and others started seeing notices on our sunbeds after returning from lunch (approx 30mins) the lifeguard seemed to get much pleasure from timing people. We were slightly longer than the allowed 30 mins due to the queue for the food one day. Completely appreciate it is unfair to leave towels on the sunbeds for long period of times but let’s be real, you are not going to take all belongings/ leave sunbeds when the family have set up for a day at the pool to go a few feet into the restaurant area for a quick lunch and lose your place. The pool is not the biggest for busy periods but we found it disappointing no lilos/ rubber rings were aloud! First few days they were allowed in the pool - by the end, the lifeguard was very much enjoying tell the same families no and a sign was put up on our last day. Pool was very clean - cleaned every night. Flew from Barcelona and hotel was last drop off on the way, took approx 2.5 hours which we said we would never do again and go from Reus airport if we return :)

Great location & views, right on the sea with lovely, natural beach 5 mins easy walk. 20 mins walk to town if you’re seeking more life. 10/15 mins walk in reasonable shade and there’s a good supermarket with bakery cafe and a couple of restaurants. Hotel food was good, some nice extra touches and staff good and attentive. Comfortable rooms and we thought upgrade to sea view was worth it for 2 weeks although balcony was a bit toasty late afternoon ( be careful what you wish for) ! The quiet air con was lovely! The pool area looked squashed so didn’t use it but others seemed to spend a lot of time there. General atmosphere was fun, professional and relaxing with a good mix of nationalities. Loved the pine trees, coast walk, easy access to local bus for trips to Tarragona or Reus, both easy reach. Didn’t enjoy dragging luggage up the road in the heat but would return.

I genuinely tried to find the "4-star experience" here, but I'm starting to think the fourth star was charged as an optional extra... probably €3 per day plus a €20 deposit. Let's start with the positives, because there are some. Check-in was quick and painless, the room looked perfectly acceptable, the mattress was genuinely comfortable, and the location is half decent if your plan is to visit the nearby small beaches. The pool also has a genuinely lovely view. Unfortunately, enjoying it means accepting a "sardines in a tin" experience, as it's so crowded that personal space becomes a distant memory. Beyond the beaches, you'll need a bus or Bolt to get to Salou centre because there isn't even half a decent café within walking distance. Now for the fun part. Cleanliness was questionable from the moment we arrived. There were hairs all over the bathroom, which isn't exactly the welcome anyone hopes for. To add to the ambience, there were mysterious stains on the wall directly above the bed. I'm hoping they're the remains of heroic battles against bugs... because the alternative is best left unexplored. Then comes the hotel's fascinating relationship with coffee. Want a kettle to make yourself an instant coffee? That's €3 per day. Oh, and a €20 deposit for what can only be described as an old, rusty kettle—as if they've entrusted you with a priceless family heirloom. Naturally, they provide exactly two sachets of coffee, so if you're staying longer you'll need to pay again. Technically, you have the kettle for 24 hours, so it should cover the next morning too... except there isn't enough coffee to make that happen. It's almost impressive how much effort has gone into making a simple cup of coffee unnecessarily complicated. No problem, I thought—I'll just buy one. Except there isn't a coffee machine available for guests. The bar is closed in the morning. I asked the restaurant if I could simply pay for two coffees and was told I'd have to pay €24 for the full breakfast instead. All I wanted was coffee, not an all-inclusive life experience. To be fair, when I mentioned the coffee situation at reception later that evening, one lovely lady kindly gave me a couple of extra coffee sachets. She was genuinely helpful and did what she could, which I appreciated. Unfortunately, that only highlighted how unnecessary the whole setup is in the first place. Good customer service from one member of staff shouldn't be needed to solve a problem the hotel has created itself. As a bonus, the walls appear to have been constructed from premium-grade cardboard. You can hear your neighbours having perfectly normal conversations without anyone needing to raise their voice. If you've ever wondered what strangers discuss before going to sleep, this hotel has you covered. For a hotel advertising itself as 4 stars, this was astonishing. In over 20 years of travelling, I've never stayed anywhere that managed to make getting a cup of coffee feel like a premium subscription service. We're only here for a couple of nights, yet somehow it already feels too long. There is plenty for the management and customer service team to learn about hospitality. I'd recommend spending your money elsewhere, because there are far better hotels that understand the difference between charging guests and looking after them.

Fantastic location we had sea views. Atmosphere was great. Rooms had two double beds in loads off room, large bathroom. Very clean 👌. Food was great. Service 4 star. Very quite at night. Loads of amenities close to hotel. Fantastic coastal walk from hotel into Salou. Pool is small for size of hotel Very crammed around the pool. We didn't bother with the pool as lots of beaches within 5 mins walk. Would highly recommend visiting this hotel pay at more and get the sea view.

Location very nice. Broken disabled lift, poor space at pool which is very small for the size of hotel. Chefs require training in regards with cross contamination in preparation, cooking and serving of food to those with food sensitivities or allergies.

We arrived near midnight of 2nd of July and were greeted by the receptionist. We were a family of 6, and had two rooms booked. So we gave him the passports for each room and he told us the tourist price tax. He then gave one of the rooms the passports back and then accused us of not giving him our passports and said we had to pay more. He became passive aggressive frustrated and angry. His attitude was appalling. He was rude and cutting. It was his fault if he gave us the passports back to early but instead of owning the mistake he became frustrated and angry and acted like it was our fault. Extremely disappointed by this hotel so far and would not come back just for how rude we were greeted after a long day of travelling! The hotel looks clean. The rooms are basic and small, but the bathroom looks nice. I wouldn’t say that it is like other 4 star hotels I have been too. Hopefully my opinion changes and I grow more to like it during our week stay here but first impressions are not good. Also mould in the room. That is not something I expect from a 4 star hotel, also the fire alarm looks like it’s falling off the ceiling. Is that even safe?

A lovely clean hotel with a great view if you book a room with a view (sea), luckily we were on reception floor so didn’t have far to go to our room. This is the second time we’ve been to this hotel. Rooms have a fridge and we took our own kettle. Hairdressers, gym, kids playroom and snooker room. Restaurant clean and spacious but don’t sit under the air con as chilly. Waiters and waitresses soon nip your plate away so make sure you finish your food keeping an eye on your plate. Staff all friendly. They Only serve one 00 Beer, so could do with more choice of 00 Beers. Food good plenty of choice, snacks at pool bar good and ice creams. No Coca-Cola but Pepsi, fizzy lemon, orange and water to help yourself too. Rooms have air con you can control. Be careful of your head on balcony as I sat my chair back where it had been placed to bang the back of my head on the metal towel rail which was tender then all holiday. Rooms have a safe. The cleaner comes in daily. Kids music repetitive every evening but entertainment good as different act every night. Tarragona well worth a visit and salou, bus stop is at the top of the road outside hotel. Plenty of quiet coved beaches around hotel area. A nice beach bar at one of the beaches. Pool excersises every morning to music. Entertainment staff all friendly. Pool area opens at 9.30 to grab your sun lounger but no chaos, most mornings sun beds still available if you don’t get there straight away. All in all a good stay

Excellent hotel, exactly as described online. Due to car parking limiting access you are dropped off at the bus stop which is only 100m away which was not a problem. We travelled as a family of 3 adults. The room was large spacious and well maintained. Cleaning took place everyday to a very good standard. All staff members were very friendly and helpful, especially the bar staff. Many of the drinks were branded and the beer was Estrella. You are allowed 2 drinks per person at a time, which is subtly policed by the bar staff. Not a problem as a family of 3, 2 of us went to the bar. Sprits are dispensed by the staff and you put your own mixers in, which speeds up the process. Food was excellent always a made to order stir fry and freshly grilled meat, fish and homemade burgers. Each day is also themed, therefore a good variation. The Gala night had clams, razor clams and small whole crabs as well as prawns. Drinks in the restaurant are served at the table, with wine & cava by the glass or bottle, beer and sangria by the glass or jug as well as bottled water and soft drinks. This makes it easier for the staff as there are many guests who are non AI and pay (stops them helping themselves as well). The pool bar serves freshly cooked but limited snack including Burgers, Hotdogs & toasties, but there is also an extensive menu which is payable. Cornettos and lollies are also AI. Entertainment was good and if we returned to the hotel mid afternoon the animation team worked their socks off with permanent smiles. Views from the bar and pool bar are exceptional. The sea at the adjacent Llarga beach is clear and very shallow. Hotel location is excellent, 30 min walk to Salou, 40 mins to La Pineda. There are bus stops 100m away making easy access to Tarragona, Reus, La Pineda, Cambrils and Barcelona. All in all an excellent holiday and we would definitely stay again. We travelled with Easyjet and if you have the option fly the Reus as the transfer is 20-25mins rather than 2hr from Barcelona.

This place is amazing staff are fantastic food is great and the location is amazing, very hard to find any faults

Had a great stay. Came with my 2 daughters. Just a Reminder when you get off the transfer bus you have to walk down to get to the hotel otherwise you would think you’re getting dropped off at a dump. I wouldn’t have known if I had not read the reviews. Food was ok but decided to go out into salou for a meal which is around 10-13 euros in a taxi which you can ask reception to order. Just ask to get out at the taxi rank where you will find lots of bars and restaurants. Breakfast was good in the hotel. If you eat outside you can then put your towels down once the pool is open at 9:30. You can get towels from reception which is a €10 deposit. The Asian themed night was great food last night. Our room was ok for us 3. The view was amazing. So happy to have a see view. The air con is freezing but you can adjust. Staff was great and friendly. Weather was amazing. Overall enjoyed our stay. Would recommend the hotel.

2nd visit here and fantastic stay again, Location perfect,view,food,staff Rooms where spotless everyday ,beautiful beach walks on the door. It's our happy place for sure

Very good hotel overall, great selection of food everyday but the food is a bit repetitive and if you are a picky eater it might be a struggle as there was some nights i didn’t eat any meat. the staff are amazing some better than others. when we sit down for food we haven’t even sat down and we are getting bombarded by staff as to what we want to drink when we haven’t even sat down or had a look yet. the entertainment every night is so good. rooms are very clean as they get cleaned every single day and you always see staff cleaning around the hotel. A bit of warning as we booked all inclusive obviously that mean you don’t pay for food or drinks when you get there but you had discounted prices and still had to pay for a handful of stuff. Overall a very good hotel and some lovely staff.

Brilliant family holiday! I booked this hotel due to its good hygiene rating and for its gluten free options as part of the all inclusive package. The hotel did not disappoint, the rooms are thoroughly cleaned daily. I would return to this hotel chain if all hotels are as clean! The hotel in general is very clean and modern. Lucia and all of the animation team are fantastic! I have 2 additional needs children and they were all exceptionally good with my children. So kind, understanding and patient. My kids loved the animation team. There was also entertainment nightly which was great considering we went on holiday from mid/early June and not at peak travel times. The kitchen staff were also fantastic, so accommodating to our families needs and within a day or two knew our routine drinks orders 🤣 🙈 and gluten free orders for our daughter. I would like to thank each and every member of staff for a lovely stay at Best Negresco 😃

Great location, With a few buts. It's a 200mtr walk from where the bus drops you off to hotel, OK on arrival ,Downhill, on return ,Uphill and in 30C temp ain't any fun. The food was OK, the made for you stir fry was really nice, the food tended to be repetitive, the soups and sweets were excellent .the self service area could do with a redesign especially at busy times , I do wish parents could stop their children from running around and shouting The sunlounge stampede starts at 0930, any earlier than that you get told off by staff as there ore only 120 loungers, its fun to watch The rooms were slightly small but adequate and were kept spotless and well maintained. The bars were excellent , and evening entertainment superb . Noise level of an evening was not a bother as entertainment stopped at 2300 and bar closed at 2330.

First time we've done all inclusive, with the family. The grandkids loved the pool, which wasn't too busy. The food and drinks selection and taste was very good. Rooms were ok. Shower good. A safe in the room. Evening entertainment was good.

Location was ideal for me, my wife and our two early teenage girls. Far enough away from things to mean you're not in the hustle and bustle, but close enough that you can do a coastal walk or get a short bus to something more lively if you wanted. The hotel was exceptionally clean and the staff were always helpful and friendly. Food was a broad selection and cycled enough to keep it from being monotonous. Our eldest kept her choices simple while the youngest tried plenty of new dishes she hasn't had before. We were all inclusive but had a couple of meals out when we were on trips etc. The pool is very much there for a quick dip after sub-bathing or playing some games together, rather than for swimming any great lengths.... but the sea is a two minute walk from the front door! On that, we visited the beach(es) nearest the hotel a couple of times - the water was clear and shallow enough to walk out a good distance and only come to Torso height (and I'm not tall!!) We also did a day-trip to tarragona, which we really enjoyed too. We had a great time and would certainly recommend using this hotel.

Location is excellent nearly on the beach .Nice friendly staff the hotel is very clean and the rooms are cleaned everyday but you can put a do not disturb on door if don't want room doing. We went all inclusive as previously and the choice of food and refreshments is good always something for everyone .I think you get your moneys worth at best negresco .