Best Jacaranda

Location is good, near to beach, shopping centers and busstop. The hotel is a bit out dated, you can see that in the halls and bathroom (block G). Lobby, restaurant and pool are better maintained. The beds are a bit stiff, but that is what I like (75-80kg). I had a good night sleep, even without alcohol :). Everyday the room is cleaned properly. Staff is very friendly at reception, restaurant and bar(s). The restaurant lacks atmosphere, but I didn't mind. Food was good enough. Every day there is a different theme for diner. There was some noise when other guests walked down the hall with suite cases, due to the tiles. No other noises which had an effect on the stay. In my opinion price/quality value is good.

Had a lovely week at this hotel,and the food was very nice

loved the international team and ana was very fiendly

Ana-Maria from reception was very helpful and miss Celia too... Pool are very nice. Atmosphere in hotel is relaxing and free for happyness. Food not very good but diversity make the chalange for making yourself taste.

Ana-Maria from reception was very helpful and miss Celia too... Pool are very nice. Atmosphere in hotel is relaxing and free for happyness. Food not very good but diversity make the chalange for making yourself taste.

I would choose a different hotel. The hotel is very dated and dirty. The air conditioning doesn’t work in the hotel - although in the bedrooms it did work (only saving grace!). The food is ok and most of the staff are friendly.

Positives first - Location is great, 5 minute walk down to the beach which is beautiful and has plenty of lovely restaurants, cafes and bars. The brasserie was our favourite, food is 10/10. It’s also close to Siam Park, either 10-15 minutes on the free bus or a quick 5 minute taxi ride if preferred. We tended to use the bus there and taxi back for ease. Siam mall is also brilliant and worth a visit. The entertainment team at the Jacaranda were always friendly and welcoming to the children (our youngest was particularly fond of the kids club and mini disco, age 5). Food was fine, not great, but edible. We could always find something to eat, even if it was just a salad or some pasta. By night 4 it was becoming repetitive, so we ventured out a fair amount from then. All in all though, the food was fine. The desserts and ice cream machine were a favourite of the kids. Now negatives - my god, the place needs maintenance and upgrades. The rooms were definitely not to our usual standard of decor or cleanliness. Extremely tired and cramped for a family of four. Asked about upgrading but even then, it just wasn’t worth it. The constant smell of weed from the floor we were on, also wasn’t great - not the hotels fault, although not ideal in a family hotel. Pools look nice at first glance, but on closer inspection there were lots of broken tiles. Snack bar at the pool is a pain as it doesn’t open until 10.30 even for a water, so if you’re an early riser and want a drink by the pool (just a soft drink) it’s a no go. The food at the snack bar is from 12 lunchtime and is usually chips, pizza, bread, salad. Unfortunately the food isn’t covered well and can be exposed, there’s birds constantly running along the counter trying to get at the food, so I found this quite off putting. Overall, I don’t think the jacaranda is for us and we likely wouldn’t return. We certainly made the most of our time there and enjoyed our holiday overall, but have we had better…?Yes, absolutely!

We stayed at Hotel Best Jacaranda for 10 days. Starting with the positives, the hotel is in a fantastic location. It's close to almost everything, with the beach only a few minutes' walk away. There are two hills on the way back to the hotel which aren't particularly steep, but in the heat they can be challenging, especially for older guests or families with young children. Even so, the location is ideal. Costa Adeje Market is around a 10-minute walk away, there are plenty of shops right outside the hotel, and the bus stop for Siam Mall and Siam Park is just minutes away. The pool areas were excellent. There are four pools on the lower level, all of which are a consistent depth rather than gradually sloping, so be aware that the deep pool is very deep. On the upper level there are three more pools: a gradual-entry saltwater pool, which my little one absolutely loved, a baby pool, and another smaller but quite deep pool. There are also two pool bars, one in each pool area, which was very convenient. The hotel itself was clean, and the housekeeping staff were lovely. We received fresh towels every day, although our bed sheets were only changed once during our 10-day stay. Normally, this wouldn't bother me, but considering the length of our stay and the hot weather, I expected them to be changed more often. The rooms, however, are very dated and could definitely benefit from refurbishment. We stayed in Room 865, and my family stayed in Room 864; both rooms had cracks around the bathroom door and showed signs of wear and tear. The rooms included a small fridge, a safe, and the beds were surprisingly comfortable, although the sofa bed wasn't the best. Thankfully, our little one didn't seem to mind. Unfortunately, there were several small issues with the room. Everything was set up for only two guests, despite there being three people in each room. There were only two chairs on the balcony and only two drinking glasses. We didn't raise this ourselves, although another guest told us she had mentioned it, and nothing changed. There was also no dressing table or vanity area, which wasn't ideal, especially if you're travelling with teenagers or planning to get dressed up for the evening. The only mirror for makeup and other things was in the bathroom, along with the only suitable socket for hair straighteners or curling tongs. As there was no extractor fan, the bathroom became very steamy, making it inconvenient if someone needed to shower while another person was getting ready. There were also very few power sockets in the room, and some didn't work properly, as was the case with a couple of the lights. We didn't report these issues because we managed to work around them, but they are worth mentioning. The biggest disappointment, however, was the food. I'd read mixed reviews before arriving, but unfortunately, they were accurate. If you're considering staying here, I honestly wouldn't recommend paying for the all-inclusive package. I understand buffet food isn't always perfect, but much of it was either dry, undercooked, or overcooked. We've stayed at several all-inclusive hotels before, so we know what to expect, and this was definitely below the standard we anticipated. Considering the extra cost of all-inclusive, the quality should be much better. The children's food options were also very limited. Even at the pool bar, there were only burgers and hot dogs available. If you have a child who doesn't like those foods, there weren't many alternatives. Something simple like chicken nuggets would have been a great addition, as they're a popular option for many children. A few of the lifts were also out of service during our stay. At busy times, the working lifts became very crowded, and because of the hotel's layout, having all of them operational is really important. To get to our room, we often had to take the lift from the main reception to the fifth floor, walk across the pool area, and then take a second lift up to the eighth floor. It became quite inconvenient, especially after a long day or in the heat. That said, the floor we stayed on was very quiet, and we had no issues with noise during our stay. The alcohol was another disappointment. If you're happy drinking the local beer, you'll probably be fine, as my husband didn't mind it. However, the cocktails included with the all-inclusive package were all made from pre-mixed syrups from a machine, and we didn't think they tasted very nice. There were premium cocktails available for an additional charge, and while they were noticeably better, it felt a little unfair to have to pay extra after already paying for the all-inclusive package. One positive was the downstairs pool bar, where you could pour your own drinks, which was convenient. Unfortunately, the mixers weren't particularly nice, which took away from the overall experience. There also wasn't much poolside entertainment compared to other hotels we've stayed at. There was an aqua aerobics session each day, but it was always the same song and only lasted for that one routine. There was also a game of water polo, but apart from that, there wasn't much else happening around the pool during the day. Another issue was getting a sunbed. Although the hotel has a policy stating that sunbeds cannot be reserved, by around 7:30 a.m., nearly all of the downstairs beds had already been claimed with towels. You could usually still find a bed elsewhere, but not in the best locations. The frustrating part was that many of these reserved sunbeds remained empty for hours, with towels left on them while no one returned, making the hotel's policy seem unenforced. Overall, Hotel Best Jacaranda has an excellent location, great pool facilities, and friendly staff, but the outdated rooms and disappointing food quality let it down. If we returned, we would probably stay on a room-only basis so we could enjoy the many excellent restaurants nearby instead.

Stayed all inclusive for 10 days, two adults and one 9 year old child. Pros - Rooms a good size and clean. - Plenty of pools to choose from with varying depths. - Good selection of food, although not so much if you don't like seafood. - Self service bar. - Good location, close to amenities, bus stops and market. - Pool towels provided for deposit. - Friendly restaurant, bar and cleaning staff. - Piano bar is a good space to relax. Cons - Found reception staff unfriendly and not particularly helpful. - Weren't allowed to use basketball court with no explanation other than "it's closed". - Maintenance issues - broken / sunken drain at pool for days not cordoned off, lift broken for 10 days we were there. - No shower gel in booked courtesy room, seemed a hassle when we asked for some. - Night time entertainment was poor. Overall a bit disappointing for a 4 star, wouldn't return.

So let's start: Problem is my wallet was emptied out in my 4th day there . Most easy to point the finger is staff, rather than imagining someone parkouring over the balconies and opening the balcony door which was closed, as there wasn't anything else missing from the room. Most of the money was in the safe, just some spending money in the wallet, left untended for a few hours, even took my doctors prescriptions. Rooms: Outdated 3/5 Staff 2/5: Disappointing, I barely sat at the dinner table, staff came in asked if we would like something to drink, I said let me a couple of minutes to decide, took the menu of the table and left. No other further interaction. Water is free at breakfast but at dinner you can only buy it. Went to talk to the manager: basically said nothing we can do(in more politically correct words) , go talk to the police. Cleaning: Only changed towels and did beds, does not sweep or vacuum the room. Rules of the hotel are only there in writing not enforced by anyone. People are reserving sunbeds at 6-7 in the morning although it says it's forbidden. Because of the theft my review will remain 1 star for the hotel. Except this, the price is just a bit high for what they are offering, but reasonable enough given the location of the hotel, 10 min walk to the beach/port/malls etc.

The location is great with a lot to offer to families, and extremely enjoyable experiences. But I would like to offer my sincere thanks to Ana at the reception. She helped us with a super room, a lot of advices regarding our choices for the holiday that proved helpful. She made our staying at this hotel great throughout her actions and advices. The atmosphere is as it should be in a large hotel but what I appreciated is the hours picked for meals. Those are great, I didn’t felt tired or pressed by those. I cannot say many things because we liked having a stroll and admire the ocean so we weren’t staying at the hotel. The value is a matter of personal evaluation, for us was a good value for money and a great memories for our children Anghel Family

Great hotel and location, very friendly helpful staff .

Visited this hotel for the last 3 years my children absolutely love it entertainment it’s brilliant. Ana very good friendly and very approachable. Dario Edu Angles Mattia All fantasist.

Kids club were brilliant. Our kids enjoying hol so much. Thank you to Ana, Dario, Edu, Marttija, Angeles

Ana and international animation team, we're amazing entertainment for the kids amazing cleaning staff and good food

The hotel was in a good location and felt very light and airy. Room was quite spacious for two we had the advantage of large balcony and pool view which was great. The pools suited all ages and located in the centre of site. The catering was outstanding, along with the variety and presentation so suited all tastes. All the staff were very friendly and helpful at all times. The entertainment in piano bar was very good nightly unfortunately it Finnished too early in the evening.

Lovely hotel . Perfect location. Staff are excellent

Ana and the international team are very friendly and welcome highly recommend

Wonderful team at the hotels count ask for more from them 👏👏