BEST DELTA

If you accept this is an all inclusive hotel, which is how we travelled, you cannot fault this hotel. The staff and entertainment are magnificent and work incredibly hard. The rooms are clean and spacious. The food and restaurants are what you would expect of a 4* all inclusive. The pool areas are clean with good life guard attendance and sun beds. What makes this hotel special are the extra touches, the water bottles, the courtesy bus and again the staff reception, cleaning, restaurant, bar, lifeguards and entertainment .

Just left the hotel after 5 nights. First of all this is not a 4 star hotel. 3 at best and a very average one at that! Room cleaning was not great, not done twice and had to go reception to ask them. Majority of staff at hotel were great but a couple let the experience down for us. With a customer facing role, you would think they can at least fake being happy / polite ?? I am holding back names here but one individual was just plain rude all the time. Food was ok, evenings there was a theme but lunch and breakfast all the same as you would expect at a Buffett . Cocktails were awful, and beer from tap was watery and foamy. Overall the location was ok, only 10 mins to beach and 25 to Palma town. Hotel ok for a very short stay it’s bearable , 5 nights was more than enough.

We (English couple in our 40s) stayed for a week 20-27th June. We arrived late after the bar was closed but were warmly greeted by reception and directed to the restaurant to get some food especially for late night guests. Our room was clean with a fridge with water and a couple of complimentary soft drinks. Next morning we made our way down for breakfast and were delighted with the offerings. We didn't realise that 95% of the guests staying here were French and the hotel mainly caters for this. All the animation staff speak announcements in French and English, although mainly French. This is just an aside comment as all guests that we spoke to were lovely. I just usually stay in a different part of the island so I didn't know we'd come to a specifically French area. We found the food good for the most part. The food on the gala night and asian night was exceptional. A special mention must go to the animation team who were always so happy and so engaging with all guests and they never stopped all day. Fun activities around and in the pool and practising for the evening show at lunch time. Pool entertainment carried on all day every day until at least 6pm. And then they started their night time entertainment. I don't know how they had the energy to keep smiling. Fantastic team who should be praised highly. Also special mentions to the bar staff. Especially Sergio who was so much fun and always made us laugh and greeted us with such a warm smile and great service. Also Elena who was new but just so sweet. The restaurant staff and waiters never stop. They seem to be very motivated and proud to work for the hotel. The hotel is always spotless. There is no mess, plates or cups anywhere, whether around the pool or in the bar and terrace area. I even saw the pool lifeguards picking up rubbish and taking it to the bins. The staff on reception are also excellent. Especially the gentleman who was so kind and friendly to us. The surrounding area is quiet, with a few shops, bars and restaurants but this is definitely a quieter area. But for what we wanted, which was relaxation for a week it really was perfect. No huge queues at any bar. Premium spirits free (on all inclusive). Sunbeds always available at any time of day. I would definitely come back. Thank you to all the team. You should be so proud of yourselves as you make the hotel what it is. Well done!

Stayed for a week, with the family. The kids play area and pool is very good as are the rooms and the food. Only criticism is the service at the bars, it's really slow.

Lovely hotel very friendly staff food was good kids loved the entertainment.

Lovely relaxing half board stay as a couple for a week. Reception staff friendly. No charge for using the safe! And complimentary arrival soft drinks in the fridge in the room! All good there. Restaurant staff mostly friendly Pool bar staff could be rude. Pool area really good with good size pool and separate childrens pool with slides and a pirate ship. Bar staff friendly but service very slow. Was overcharged a couple of times for cocktail of the day and nobody knew how to make the cocktails! We were half board. The food was standard for buffet service, quite often cold even at 7.15pm when 1st opened for evening meal. So not sure why it was cold? Supermarket only 5 minute walk away and a few restaurants 10 minute walk away. Lots of entertainment for children and adults. The Abba tribute and Queen tribute were good. The entertainment team never stopped all day. I would consider bringing my granddaughter for a few nights as children were well catered for. All in all a good hotel for a relaxing break if your a couple and thats all you want. Please show the bar staff how to make cocktails and dont overcharge.