Best Cap Salou

We are just back from a week in this hotel, it is amazing the staff are so friendly the hotel had everything we needed. It’s 10 min taxi to salou city centre but there is some really nice restaurants around the hotel. We ate out at night at the restaurant tropical outside the hotel it’s a very nice restaurant lovely food and lovely staff very well priced.

Lovely hotel, rooms a little tired but clean and great mattresses. We had a pool veiw and a side sea veiw and we were over the bar but this didn't disturb us at all. The shower was amazing, very powerful and hot. Unfortunately, the only downside to the room was the lack of kettle, you can rent one for a €20 deposit and costs €3.50 per day, which I thought was rather expensive, would have been cheaper to buy a kettle. The internet is absolute pants, get an e sim. Food was lovely, we were half board and there was so much choice, even blackpudding at breakfast 😋. The pool is clean, in the sun all day. As per the norm, people raced to claim a sunbed as soon as it opens at 10am, these people also take 2,3,4 umbrellas, which leaves none for others. Life guards at the pool but not really watching what was going on in the pool, except for when someone had a poo in it and they had to close it. No smoking by the pool. Easy to get to Solou by bus and just a short walk to the bus stop. Cash only or prepaid ticket. We also went to Aquapolis on the bus, definitely worth going. Beach is lovely but did get busy. The sea is great and you can safely swim quite a bit out. Hotel staff were mostly very nice, polite and helpful but a couple were a little rude, mostly in the dining hall. The security at the hotel needs looking into, and I will also be emailing our travel company. There was an incident in the foyer with an extremely irrate customer, who was very clearly a dangerous person, the reception staff locked themselves in the back office, there were children screaming and parents trying to get them to safely. My partner had to block him from getting to the other customer's whilst he was shouting and smashing things, some of the bar staff came and watched but didn't intervene or try to get everyone out, a customer tackled him to the floor. It took security a good 10 minutes to arrive at reception and they then had to pin him down until the police eventually arrived and arrested him. Although the hotel cannot be held responsible for people's behaviour, they should be responsible for peoples safety. We were told the director of the hotel would contact us the following day, we are still waiting 3 days later and we leave tomorrow. Not sure, we will return, which is a real shame as the hotel is perfect for us, but not if the safety measures aren't addressed.

Transfer 30 mins, so not bad. Arrived at 10:30 to be told room not ready until 15:00. Basically had to take suitcases into toilets to change into swimming clothes which was awful. Told incorrect time for lunch but not end of world. Went to pool area and I’ve never been where you can’t access if have buggy, unless you either carry it up steps or walk around outside of complex, in the hope a life guard will open gate. Sometimes the wait was 10 mins plus, which in heat isn’t really nice. Pool area with slides and pirate ship is rammed. Never been somewhere where sun beds are in rows with no gaps and small area to walk buggy on edge of pool. On a positive note the splash pad area was a great place, as no where as busy. We remained there all holiday. Negative is the pools don’t open until 10:00. Other side of complex is another pool but again rammed pack and unable to use as difficult to remover with buggy. Room was dated and small but air-con was good. However noise from lift sounds like chairs being dragged constantly! Only time it stops is early morning when all have gone to bed. Walls paper thin and could hear above using toilet in the night, conversations either side and children constantly crying or running around. If you want a kettle they charge you 3 euros a day! Restaurant is extremely repetitive and if full board you have to pay for all drinks including water! Tried upgrading but said they’re full, so costs us lots to buy drinks every day. Times restaurant is open is odd, breakfast from 8, lunch from 13:00 and evening meal from 20:00! Queue every evening for food was very long, with a toddler that’s never easy! I went for a sleep in afternoon with toddler only to have member of staff bash on door after 10 mins Before I’d even got halfway to the door she bashed again. She spoke on Spanish to which I told her I’m English so don’t understand her. I managed to understand from a lady who was with her, that the lady had a yellow bag she’d lost. As I couldn’t hold conversation with staff member, she said, “OH DON’T BOTHER “ and walked off! The other lady guest looked embarrassed… great service from the staff member! Entertainment starts at 21:15 for kids, which was late but toddler enjoyed it despite being tired. Lovely cove beach area a min from hotel, this was a positive and lovely and clean area. Would I return, sadly no but if it wasn’t so rammed every day, times of restaurant opening longer and earlier, address getting to pool area with buggy better by using scanner lock code to gates, it would be much better and not so stressful. Despite this, watching grandson every day playing in the splash pad was lovely.

I only arrived today and already cannot wait to leave. I’m usually very easily pleased and have never wanted to leave a negative review but this hotel takes the absolute pee.. Arrived at 10am to be told our room wasn’t ready until 3pm. There was no where for you to undo your suitcase to find your swimming clothes etc and get changed into apart from the toilets.. when you’re travelling with young children this is very difficult. They just told us our room wasn’t ready and that was it, didn’t explain where anything was in the hotel, didn’t give us the dinner times, didn’t tell us the WiFi etc, so I have had to make so many trips to reception to find out information. Every time you go to reception you are waiting a minimum of 15 minutes to be seen as it is extremely busy all the time Every single sunbed is directly next to each other and there is no where to walk to get to places due to the amount of beds, I’ve never seen so many bed and people crammed into a small space When we finally checked in our room the air con is not working and I’m dreading having to go and report to reception due to the length of time they take to see you If you have young children and have pushchairs, the only way you can access the splash pool is by either carrying the buggy up 2 flights of stairs or walking up the road and around the corner and shouting at a life guard to let you in through a side gate, 9/10 there is never anyone there so you are waiting 20 minutes minimum. If you need wheelchair access this would be impossible due to the thinness of the path and the huge kerb. No kettles in room because they want to charge you for every single thing! Was told off at lunch time for letting my son drink water out of his drink cup because they want me to buy their water. I’ve paid enough to be here I’m shocked at how strict they are on drinking your own water! Tried to upgrade to all inclusive to avoid this hassle but was told there was no availability. The only good thing is the splash park is brilliant for kids, it’s just absolutely rammed and everyone is knocking into eachother. So disappointed considering the reviews we looked at before booking- so we are very gutted that the reality of this hotel is far from the reviews it has online. We have been so excited to stay here but it is extremely overcrowded, the pools are tiny and this quite frankly is the worst hotel I have ever stayed in.

Just sat in the airport after a week at the best cap salou , me , my wife and little boy who is 19 months , we have nothing but good things to say , we never had issues getting any sunbeds there is plenty of sitting areas around both adults pool And kids pool which are in separate areas of the hotel , the adult pool Is at the back of the hotel with a indoor pool for kids and also leads to its own beach where as the kids pool is at the front of the hotel with a good variety of slides for kids of all ages , the pirate ship pool was amazing and the water was a perfect height for little toddlers to go up and down the slides , the pool Doesn’t open till 10 and closes at 7 we actually preferred this so there wasn’t loads of towels and beds already taken when we got back from breakfast or from a morning walk , the entertainment was spot on kids disco at 9:15 for a hour which was great fun and chaotic then into , dance groups or bands , we went all inclusive which was all drinks and unlimited cornettos, you do need to pay for snacks around the kids pool , crisps or little Tubs of ice cream or pizzas , but it’s all very cheap , the breakfast and evening meals was spot on , a good variety of choice and even if you don’t want to eat at the hotel there is a few pubs / restaurants just outside , route 66 and Irish bar where the food was spot on , there is also a restaurant directly opposite the hotel that do kids chicken nuggets and chips for 5 euro which you could take away which came in handy through the day , 10 minute bus to salou or 35 minute walk which is all paths and pram friendly , we defo be back when little one can go on the big slides 👍👍

This hotel is in a great location. 30 mins approximately from the airport. Bus to Salou centre avaliable at the top of the hill etc Room cleaned every day and fresh towels daily. However it is very overcrowded. Visiting 3rd of June yes we expected it to be busy but bus loads and bus loads of kids arriving daily on school trips making the kids pool very dangerous with such large crowds. Kids were coming down the large slides on inflatables which was so dangerous and life guards not stopping them. The Pirates pool is excellent however it is separate from the hotel with a very busy entrance with cars etc. No direct access for prams which meant carrying our pram up and down daily which was not ideal. Food is just OK. If you like fish and pork you will love it. All inclusive 3star I wasn't expecting much nor are we fussey eaters but very repetitive and plain. We ate out most nights. Beach is a bonus. Staff are very friendly.

Absolutely great hotel, staff are great! They don’t watching everything you do it was a such a relaxing great experience! I’d highly recommend this hotel I have stayed here twice and I’m 100% coming back! First room I got was beside the lift and was very noisy at night time I asked the staff could I move room and they couldn’t have been more helpful! The all inclusive is good, there’s something for everyone (I am a fussy eater!). I have stayed with my children and with friends and both experiences were great! I can’t wait to go back!

Lovely hotel staff very friendly lovely beach area located at the back of the hotel I will definitely be going back

Fabulous break. Not far from airport re transfers.. Always always something to eat if you are all inclusive. Dont always go with others view on this. Beautiful location. Just up hill from the hotel towards left of entrance is the bus /excursions ticket office.Plana is the name of bus company.. Lady does not like her job🫢 3x we asked for assistance. 3x she could not be more clear to say" take a picture of the number buses, I can't be telling everyone all the time".🫣 really? Get another job then lol. Shout out to-Ana at hotel reception, was so descriptive & helpful with directions etc. We visited most bus routes todifferent areas close by..she was great.always approachable. Rosanna who was in buffet restaurant was attentive & fast at her job, always a big smile which I noticed & welcoming. So friendly, wonderful lady. What an asset to this hotel. Marta at reception another amazing lady who helped us with queries. All staff were friendly on all areas, Downsides ( very few) - air con in rooms, couldn't work out how to use.no instructions. Always too late when we realised to ask. Clean room everyday but would be wonderful if cleaners took bottles or odd coffee cup away with them. Would be great. We had a collection by day 3😊. Bit more organisation in buffet area as at times felt like bedlam.. Find a time a little quieter...regardless of this...Would definately stay again.

The location of the hotel was great, bus stop five minutes walk from Hotel with shops and restaurants directly across from hotel. Bus Plana is the bus company. The slides and pool areas are great and are were cleaned everyday, the kids had a ball everyday at the slides. there is a bar area at the hotel, with coffee and ice creams etc. the bar staff were really friendly. I would recommend cueing from about 9:15am to get the area you want by the pool. The reception staff are very friendly , only complaint i would have is the keys for the rooms i kept having to get it revalidated but i think that was my fault as i discovered if you have them close to a mobile phone there may be an issue. The pool area by the beach is very good for the older kids and adults, the beach is the best part with it been a private beach at back of hotel, it was brilliant for the families. however the staff member could do with been mannerly. There is a bar for drinks and snacks by the adult pool area, staff very friendly and helpful here and courteous. one major complaint i would have is the kids disco and entertainment, think if if entertainment was better during the day and night would be easier too keep the kids entertained. I read reviews people complaining about the food and ques. the ques you will get use to with patience on how the system works, also even though the food is repetitive there is a couple of new items each day. i found the food good and had no complaints, i can see why people would complain about the of the burgers but i had them and they were fine. this is a 3 star hotel if you want 5 star quality food you pay for it. we were inclusive and we met people who regretted not getting the package before arriving as you cant upgrade straight away. Overall very satisfied with the stay, would we come back YES and plan to next year.