BARCELO PONENT BEACH

Barcelo Ponent Beach is a well located hotel with helpful reception staff. The superior sea view room is a good size for two people and (as expected/paid for) has an excellent view. However, following that this hotel is disappointing. The reality does not line up with the four star rating or the high price point. Everywhere is in need of a deep clean and refurbishment. There is obvious water damage and mould to all of the walls. Our bathroom had lots of damage, rust and run down fixtures. There were screws hanging out of the wall and the air con was filthy and full of lint. Basic things you expect in the hotel, like water and toilet paper being replenished, were not done. The bed linen was itchy/uncomfortable and the WiFi was slow. My partner and I had been looking forward to this holiday for two years and left feeling disappointed in the hotel. Aside from proximity to the beach there are very few benefits and I would not recommend staying here.

DO NOT WASTE YOUR HARD EARNED MONEY HERE We stayed at Barceló Ponent Beach from 30 June to 4 July in a Superior Sea View room, which we paid extra for, and unfortunately it was one of the most disappointing hotel experiences we've had. As soon as we entered the room we were hit with a strong smell of bleach mixed with mould. It quickly became apparent why. The room was in a very poor state of repair and did not appear to have been properly cleaned before our arrival. The bed had visible stains, the sofa had a large yellow stain running down the middle, there was dried yellow residue sprayed across the walls and furniture, there was hair in both the shower and sink, the toilet wouldn't flush, and after walking barefoot in the room for only a few minutes, the soles of my feet were black with dirt. The wooden skirting boards were rotting, the shower door was falling apart, the air vent and air conditioning unit were full of dust, and there was an obvious leak in the bathroom ceiling. We have photographs of all of these issues. We requested that the room be cleaned, but it took several hours before anyone attended, by which time it was around 8pm and we had been unable to properly settle into our holiday. The maid entered without knocking, was unfriendly throughout, and left without saying a word. A maintenance worker inspected the leak in the bathroom ceiling, described it as "very bad", returned with a ladder, then simply said it was "fine for now", which did little to reassure us. The biggest issue came when we were left without running water for two days. When the water did briefly return, it had an unpleasant mouldy smell, and for the remainder of our stay the room regularly smelt of sewage. We understand problems can occur, but this, combined with the condition of the room, made our stay extremely unpleasant. Although we were offered another room and later another hotel, we had spoken to several other guests who had experienced the same issues after moving rooms. By the time an alternative hotel was offered, there were only two days of our holiday remaining and we did not want to lose even more holiday time packing and relocating. Throughout our stay there were regular queues at reception of guests complaining about similar problems, so our experience did not appear to be isolated. This hotel is in a fantastic location, and the view from our room was absolutely stunning, which makes the experience even more disappointing, but the condition of our room, the lack of cleanliness, the water issues and the poor customer service meant it fell well below the standard we expected from a Barceló hotel and certainly below what we paid for. Sadly, I would not return or recommend it. Genuinely do not get all the good reviews on here, happy to hear some people had a positive experience but I find it hard to believe considering the amount of people I spoke to with similar experiences.

Me and my partner previously stayed at Ponent Beach back in 2024 and have recently just returned from coming again yesterday. The vibe and atmosphere of this hotel is unmatched with any other we have been to. We absolutely love it, so chilled out and relaxed vibe. The hotel is absolutely stunning and views speak for itself. There are a lot of places to eat / drink in restaurants and bars as me and my partner like to have a walk on a night. Completely safe and family orientated! Staff are lovely, kind and welcoming and always have a smile / upbeat energy all the time and make the efforts to come and chat with you. The food is lovely, lots of choices! The drinks on the all inclusive are definitely worth it! The cocktails are so nice! We are looking to book again for the 3rd time because we love it so much! Thank you for making our 2nd time visit so memorable and will definitely be returning!

We had a fantastic stay at this hotel! The property is beautiful and well-maintained, but the real heartbeat and added value of this place is undoubtedly the entertainment team. The **pool party** was definitely one of the absolute highlights of our trip: high energy, great music, dancing, and an atmosphere of pure fun that brought all the guests together, from adults to kids, without ever being pushy. In the evenings, the magic continued with the **night shows**. Top-tier productions, incredibly detailed choreography, and outstanding professionalism on stage. You can tell there is an immense amount of hard work behind every single performance. A special and well-deserved **mention goes to Barbi and her entire team of entertainers**: a united, tireless crew, always with a smile on their faces and an infectious positive energy. Thanks to them, our holiday went from a simple getaway to a truly memorable experience. We will definitely be back! Highly recommended

We had an amazing stay and truly enjoyed every moment. The food was delicious, and the view of the bay was absolutely stunning. A special thank you to the entertainer Shakira and Papi Culo for making the activities so much fun. Gómez and Juan were the best waiters—always smiling, friendly, and incredibly helpful. We would also like to give a special mention to Jose from the kitchen, who makes the best pizza at the snack bar. Gómez, if you’re reading this, I’m sorry about the bet—I can’t change my number to a foreign one!

Had a great time staff work very hard entertainment team and all staff very good food really good always plenty of choice fantastic position for a beach holiday

Best thing about the hotel is its location just steps from the beach. CLEANLINESS ISSUE The hotel cleanliness was poor and the communal hallways to bedrooms in need of maintenance, skirting boards broken, cracked, walls all marked. These should all be maintained annually at start of season also the Carpet spelt damp and was rarely hoovered during our stay. Room Balcony floor full of stains upon arrival and not cleaned during the stay. VERY small hairdryer so ladies ensure you bring your own Breakfast and lunch choice was good at hotel but we ate out every evening The evening entertainment team were excellent, best I have seen at a resort in years and pool activities were good during the day although could have been at each pool instead of guests having to go to other pool on 4th floor for activities.

Lovely hotel, lovely food, great entertainment, lovely pool and beach access. Unfortunately our stay was marred by no running water over our last 48 hours and still not working on our departure. Facebook posts on official sites mentioning kept being removed when people posted about the issue. Looking at past reviews, this seems like a regular occurrence. Unfortunately this has put me off returning.

Beaches were beautiful and good access from hotel staff very friendly and pleasant drink were at a good standard and plenty of choice in restaurant mornings dinner and tea

Excellent hotel, good food, friendly personnel, nice animation. We had a nice stay next to the sea. Room cleaning and buffet restaurant is also very ok.

Excellent stay at Barcelo. We initially got a great deal as we booked direct- would always recommend this. We arrived early afternoon on Thursday, the check in process was extremely efficient. I can’t remember the woman’s name but she was excellent, we arrived to an upgraded room and were able to check in early- this was great after being up fairly early travelling, we were then able to get changed and head out for the afternoon, nothing worse than having to wait until 3pm to check in so this was brilliant. The food was excellent, restaurant staff really courteous and friendly. Cleanliness of the room was great- it was also very modern. Location is spot on, just a 10-15 min walk into the town where there are loads of bars/restaurants/shops. Would recommend checking out the marina as well, although taxi best for this as it’s around 35 min walk. We are thinking of coming back this summer, the only downside is the pools- the sea view pool is a decent size but the sun doesn’t cover it after 1pm so it is completely in the shade- past 1pm the pool/loungers are a ghost town. There is another pool but believe this is more family orientated- didn’t check this out as kids do my head in so didn’t feel it was right for me. With that being said, the beach is right beside the hotel, there are a set of stairs beside the sea view pool that take you straight out to it, so we were happy enough doing that most days, that’s what most folk did past 1pm when the pool was shaded. Such a shame about the pool as everything else is 5 star, but if you don’t mind going to the beach then this is the hotel for you!

Hotel Barcelo Ponent Beach has a perfect calm location near the little beautiful Cala Ferrera, terminus for the bus and walking distances to the center and the marina. The all inclusive food in the buffet restaurant was great and nicely laid out. The staff working with the food was great. The whole staff was nice and service minded. The room was ok but a little bit more storage had been fine. Our balcony was in shade all the time so it was rather cold there in April. The pool area and bar was good. Overall it was a great stay.