BAHIA PRINCIPE FANTASIA TENERIFE

Wonderful family friendly hotel.

The reason I haven’t given top marks is we asked for lower floors as both of us have heart problems and mobility problems. When we arrived the porter helped us to the seventh floor but had to go to a second elevator which is some distance away for us as we are in our 70s and this was what happened every single day we were there. Not one day were the lifts in our floor working the whole day and so to have a room on the very top floor was a nightmare. Several nights we went to the lift to go and enjoy entertainment but returned to our rooms as once again no working lift. We reported it several times and was told the lift engineers will only come out in and emergency and when we asked what’s an emergency , we were to,d someone’s stuck in the lift. And so I would not return to your hotel until I read the reviews and no one’s complaining. I knew about the lift problem before I came but couldn’t believe that when we were taken to our room first thing that happened was lift not working. I have no complaints about this hotel other than the lift problem and being put on 7th floor despite asking twice via email and chat for lower floors because I knew you had a problem

Excellent hotel .great staff amazing for young children however still enough to do for teens and couples due to the pools being split levels catering for whatever you want from your holiday.not much outside the hotel other than a relaxing walk across the coast . Evening entertainment is amazing and plenty of bars to choose from depending on required atmosphere. Food was great and the independent Italian and steak restraints stopped any boredom of food .

Wow wow & wow, first off this hotel is absolutely beautiful from the outside as it is inside. The reception staff were friendly, helpful, smiley and a pleasure to speak to. We were offered to have our bags taken to our room, and shown where the amenities were. The room we had was absolutely stunning, it was both myself and my husbands birthday and we were greeted by chocolates and a bottle of honey rum. The restaurant was stunning as was the food. There is something for every taste! If there are any reviews stating that the food was bad then they were at a different hotel! Everything was labelled for allergies, everything was fresh and cooked to perfection. The onsite restaurants were very good, our favourite was the Asian. The live entertainment in the reception side bar was lovely, I just wished it started earlier as we like to go bed slightly earlier and get up early. The display on the castle was mesmerising and one of my favourite experiences. Plenty of sunbeds. Yes it’s windy but when the temperature is in the 30’s that breeze is beautiful. There isn’t really a beach close by but we didn’t mind that. There were a lot of families with children under 5-7 there which is fine (we travelled as 2 adults) but it was fine as there was plenty to keep the children busy and an adult only pool. It would have been nice to have the sports bar as adult only or an adult only bar somewhere in the hotel. Overall a fabulous 5* stay and I will definitely be back with more family members. If you aren’t a “lie around the pool” person all day, hire a car and explore. Thank you to all the staff for making our stay and our birthdays just fabulous.

I recently stayed at a wonderful hotel and had an exceptional experience. The food was truly amazing, offering something for everyone, from hearty meals to lighter options. The pools were delightfully warm, making it a joy to swim and relax at any time of day. The entertainment staff were nothing short of amazing, providing engaging activities and performances that added to the fun atmosphere of the stay. I can confidently say that any negative reviews about the food or the wind are a load of malarkey – the hotel exceeded expectations in every way and I would gladly return.

We’ve just done a 10 day all inclusive holiday as a family of two adults and three children. The hotel is only a 10/15 minute transfer from the hotel which is fabulous traveling with children as at this point their patience is running out. That in mind, the area is still being developed holiday/tourist wise! No problem for the kids as everything is in the hotel but I like to venture out so we did have to get a taxi to Las americas for that. There are a few restaurants and bars and a couple of souvenir/convenience shops. 9/10 of staff are super friendly and professional. The odd one seemed a little miserable but they are working long hours with lots of different tourists. Nothing was ever a problem, very customer focused. I will say Emma the Jet2 rep was very rude on our first encounter but that is no reflection on the hotel. Cleanliness was 9/10 I noticed the odd dirt/spilt food on the skirting boards in the corridors but the staff can’t be everywhere! They are so busy cleaning rooms and other areas. Noise Levels for us personally were fantastic! We were not facing the castle but we had a gorgeous see view and were never interrupted noise wise. The rooms are so spacious and clean. The swimming pools and splash area are amazing and the entertainment is brilliant through out the day. Entertaining children and adults. I will say it is very slippery in some areas so maybe swim shoes for little ones as our 8 year old did fall. The lifeguards were so lovely and interactive with our children which is so rare. The kids ice cream and the fast food area was all by the kids pool too which I think is brilliant as they love their chicken nuggets. The buffet is like every other all inclusive resort, average but lovely all the same, especially breakfast!! A really good variety. The staff work so hard to keep it all ticking and organized. The kids loved the arcade but some of the machines did take money off us so that was frustrating at times but I went to reception regarding this and they sorted it with in minutes. Our lad enjoyed teens club, our girl did not fancy kids club as she just loved the pool so much. Variety of entertainment of an evening so I’m not sure why people say there isn’t. Maybe the app needs to be advertised and promoted more as there was plenty of detail on that regarding entertainment. The spa is gorgeous, I had a few treatments, these are added extras but they scan your wristband and you pay any additional charges at the end of your holiday which I think is great! My cons would be: The sun-bed wars.. people were leaving their towels down for hours and coming along as they pleased which is not fair and I think the hotel should put something in place to prevent this, going for dinner and coming back is fair but that’s it. Someone stole our baby’s float which is not the hotels fault but it’s uncalled for. Having to return the towels at the end of the day is a faff as we had too much to carry in the first place. Or at least a towel return by the kids pools as well as the top main pools. Something more friendly for babies. The floor was hard in the little play area so my seven month old could not roll around in case of hitting her head so a soft play would be good. The professional photos done at the hotel are really overpriced, they are not realistic prices. Overall a fantastic holiday, thank you so much! We wouldn’t return due to the 5 star attracting people that think they have more of a right to be there depending on their status, we felt the snobbery. Our money is just as green as theirs. Fantastic company though, thank you.

Food and staff were amazing, However me and my family member on the last night were in bed very itchy to then open our quilt to bed bugs all over our room and inside our both beds and all inside our luggage bags…. Cleaners were very helpful at 11pm as they did come out to change our bedding…

This is honestly the best hotel we have stayed at, couldn’t fault anything! After reading some of the reviews on here before going we were a little worried as first time in Tenerife as normally go to Lanzarote however, WOW! Everything was 5*! We arrived around 12pm and room wasn’t ready until 3pm so I would advise to pack pool clothes in your hand luggage so you can just head straight to the pool! We went to the buffet and had lunch and then went a walk around the hotel to get our bearings etc. Having the chip which opens your room and allows you to charge things to room if needed inside the wrist band inside it is such a good idea, no having to constantly check “do you have the room key?”! Food was absolutely fantastic - our son is quite a picky eater but had no issues. Buffet for breakfast, lunch and dinner catered for everyone, plenty of choice, food was always tasty and freshly cooked. Snack bar was brilliant, again there was something that we could all eat and food was nice. We ate in both the Italian and steak restaurants and could not fault either… the steaks in Ladon were so tasty, big portions and cooked to order. Cocktails (both alcoholic and non alcoholic) are lovely, fresh water stations on every floor as well as at the juice bars, slushes and milkshakes are lovely and beer on tap is good and soft and fizzy juices too. There’s also wine and sangria on top too. Drinks are served to your table for lunch and dinner in the buffet and booked restaurants. The hotel is absolutely spotless, there is constantly cleaners in all areas of the hotel - have stayed in several 5* hotels in the canaries and can honestly say the cleanliness at this hotel was of such a high standard and definitely 5*. Pools were absolutely spotless and they are not cold! Yes there is a constant breeze however it does not make the pools cold or make you feel cold when you come out the pools. Son always wore water shoes as I was worried about him slipping after reading reviewshowever I actually wouldn’t say the tiles around the pools are slippy as didn’t see anyone falling like reviews suggested. You get fresh pool towels everyday from the attendant, we always changed the on way back to room at the end of the day so we had them for the next morning. Plenty of sun beds and parasols available throughout the day, if you choose to reserve on way to breakfast this isn’t a problem and lifeguards won’t remove your towels etc. Big inflatables are not allowed however pool noodles and balls are fine as well as small rings for younger kids etc. The foam party on the Friday is good fun, as is the water carpet and also my son used the orange slide and enjoyed that too. The splash zone for younger kids looked fab too! The lifeguards are really friendly and seen them offering small float rings and pool noodles to kids. Staff are really friendly and always greet you with a smile, entertainment team are great and there’s plenty to do during the day. Our son used the teen loft most mornings and loved this - you have to sign them in every morning, also the games rooms are good for something to do also - bit over priced however the pool tables and ping pong good. The football pitch and gym were also used and both were great. We stayed in a family master suite and it was amazing, so spacious, beds super comfy, mini bar refilled everyday with soft and fizzy drinks and beer, cleaned every morning and fresh towels, we were on floor 5 block 2 looking directly at the castle so view from balcony was fantastic. Air-con is fab, ensure balcony doors are properly closed for it to come on and it’s really simple to use. The shop in the hotel at reception is a little over priced but is well stocked however there are a couple of shops directly opposite the hotel as well as some restaurants and also larger shops and restaurants/bars in san blas and towards the marina which are very reasonably priced. The shop in the castle again maybe a little overpriced however has a fab selection for kids. The booked shows in the theatre are good and lots of effort put into them, the show at the tree on a Thursday night is very good and available to everyone. Also the light shows/ animations on the castle are brilliant at night and nice to sit on your balcony and watch. There was also always a singer/band/karaoke on the terrace in the evening. Found the app very helpful with daily entertainment schedules, menus for the booked restaurants and being able to make requests etc. We went to the Karting club Tenerife a couple of days which was just a short taxi journey away and this was brilliant, both son and husband loved this - taxi was roughly 15euro. Also went a walk into San Blas and to the marina a couple of afternoons and both were about a 15min walk. We got a taxi to the airport and it was 16euro. There is a bus stop right outside the hotel and there are constant buses running into the larger towns etc. Overall we would 100% return to this hotel as personally we couldn’t fault it in the slightest 🤩 (everyone has a different experience and this was ours ☺️) Also as a side note, Tenerife South airport was rather hectic on arrival, we landed just after 11am - queues for the passport and finger print scanning were a nightmare until they opened the family lines which did speed things up a bit. On departure I’m glad we chose to get a taxi so arrived at airport 3 hours before departure therefore missed most of the queues as it was busy - find out what area you are boarding at and go through as soon as the area is displayed on the screen, don’t wait for the gate number. Would definitely advise giving yourself plenty of time, if possible, as we did see a few people missing their boarding today due to the queues etc (again just our experience).

Fantastic family hotel. The hotel is immaculate and absolutely stunning, the castle itself is a real wow moment. The family rooms are huge and spotless, and the entire property is kept incredibly clean. The staff are sensational: hardworking waiters, reception team, entertainment crew, kids’ club staff, and cleaners. Every single person goes above and beyond, and it truly shows. Food and drink are of a high standard. The Italian and steak restaurants were amazing. The buffet breakfast and lunch were great as well loved the Dreams factory snack bar at the pool is great for the kids , though dinner became a little repetitive over our 7‑night stay, so we chose to eat out a few evenings. I do think the hotel would benefit from offering more à la carte restaurants or allowing guests to visit them more frequently. The shows were very professional and amazing. The only slight negative is that the pool area can be very slippery, so extra care is needed. Overall, our holiday was magical. The staff make this place exceptional.