AZURE MARE HOTEL

Our stay at Azure Mare was lovely. The location was brilliant with easy access to busses to travel to other areas of the island. The room was clean with a beautiful sea view. The best part of our stay was the welcoming staff, particularly Petros who works in the dining room. I would definitely recommend staying here for an affordable and fun-filled experience. Opa!

We visited crete in June 26. We had originally booked a 5 night holiday and were staying at a different hotel. We decided to add on 2 extra nights so we were looking for a reasonably priced hotel. We found Azure Mare and from pictures it looked okay and was a ok price. We booked a Seaview room. Upon arrival, staff weren’t very welcoming. We got given our key, no direction of where to go. Our room looked clean at first look, until we got into the bathroom. The tap in the sink was disgusting and the shower was hanging off the wall. We then realised we never got the seaview room we payed for, however as we were only there two nights and the room we were given looked ok we decided to just leave it. We went out for some food and drinks and came back to the hotel at roughly 2am. As soon as we walked our room all we could hear from outside was the music absolutely blaring from the beach club right across from our room. We soon realised our door was also broken, although even if this wasn’t broke the music would be just as loud. No one would have been able to sleep through that. We went down to reception and asked if we could move room and also mentioned the door was open. The man on the desk was very rude and dismissive saying there is nothing he can do. As we mentioned the door was slightly broken he wanted to come up and see for himself as he “didn’t believe us”. He came into our room, heard for himself how loud it was and was still refusing to move us room. Keeping in mind that also is not what we payed for we just thought for the sake of 2 nights it would do. The man did not care about the fact we couldn’t sleep he only showed interest in us as soon as we said the door was broken. Although he heard this level of noise for himself he still refused to contact anyone that could help us. The man told us it was a “party hotel” bare in mind not once did it mention on this hotels website as we then would not have booked it. Eventually after 20 mins of going back and forward the man phoned someone and we got moved room. We had to pack up our whole room and move everything at 4 in the morning. We payed money to have 2 nights in this hotel. We pretty much lost a whole nights sleep as we were packing and moving suitcases at 4am. This then had a knock on affect the day after as we had a longer lie to catch up on sleep. Missing a few hours of going and doing something with our day. Upon check out we asked the staff if there was somewhere we could leave our cases as our flight wasn’t until 11pm and we had to check out at 11am. We got told no and to leave them at the front door? On a fairly busy street where anyone could walk in and take them. We also asked if there was a shower we could use before we headed to the airport. We got told no and to find one on the beach? I would not waste your money and stay here, horrible staff, horrible room, horrible sleep and a horrible location.

We had a wonderful stay at this hotel. The location is excellent, making it easy to explore the area and enjoy the surroundings. The hotel itself is very clean and well maintained. The staff were exceptionally friendly and helpful throughout our stay. They were always ready to give recommendations and assist with anything we needed, which made us feel very welcome. The food was also very good, with plenty of enjoyable options. We especially recommend booking a room with a sea view — it was absolutely worth it. The view is truly stunning and made our stay even more memorable.