Atzavara Hotel & Spa

We had a wonderful stay at Atzavara Hotel & Spa. The hotel is beautiful, clean, comfortable, and has a relaxed, welcoming atmosphere. The facilities are excellent, and everything is thoughtfully arranged for a pleasant holiday. A special thank-you goes to Maria and Zaira, whose service was truly outstanding. They seemed to anticipate every wish before we even had to ask and treated us with exceptional sensitivity, warmth, and respect. Their considerate attention toward elderly guests and people with disabilities was especially impressive. They made us feel genuinely welcome and well cared for throughout our stay. Their professionalism and kindness made an already excellent experience unforgettable. We would gladly return and highly recommend the hotel.

We had a wonderful time at this hotel. Guest care is at the highest level from the moment of check-in until departure. The rooms are impressively spacious and impeccably clean. The hotel infrastructure and facilities (including the fantastic pools and modern gym) are highly impressive – everything is brand new and very well-maintained. ​The staff deserves a special mention – the team is incredibly helpful and always greets guests with a smile. The cuisine is equally delightful: the food is fresh, varied, and the selection is so grand that you can try something new every day. In short: a thoroughly enjoyable stay. I highly recommend it and we will definitely be back!

Great atmosphere very entertaining and interactive

Very entertaining and interactive

Shout out to Grisell, the best masseuse I have ever had! I had a "general massage" by Grisell, as part of a spa package at the hotel. It was without question the best full body massage of my life. I've never stopped talking about it since I came home. She is simply excellent and needs raise! Thank you Grisell!!! Xxx

We booked four days bed and breakfast at the Atzavara and weren't disappointed at all. Our stay was just perfect. The staff were all very accommodating and attentive. Our room was absolutely lovely and we really appreciated the maid service every day. The pool area was fabulous, we booked a Bali bed one of the days and it was well worth the money although we found it very easy to get sun loungers the other days. There were plenty available. We're preferred the adult only pool and the lifeguards and security were very good at redirecting any rogue children who went in the there alone or with an adult. We loved the pool towel service and not having to bring one from home. Breakfast was fantastic, so much choice and all fresh. There was everything you could ask for, from a large selection of fresh breads, fresh fruit, yogurts of all types, cereals, nuts, condiments, all juices including detox, breakfast champagne, fresh patisseries, fresh pancakes, cooked breakfast including freshly made to order omelette, fried eggs, bacon, sausage, potatoes, tea and coffee. We were spoilt for choice. We hired a car and parked at the hotel car park which was 18Euro for 24hr. The hotel looks very inclusive for people with disabilities. There were lifts and ramp access to all areas and accessible rooms on the ground floor. Outside the hotel is access to Santa Susanna and the restaurants and shops. We are at Cafe Ginger within the hotel grounds and the food was really lovely. Highly recommend the smash burger and the nachos but the best of all was the Frappe latte........ nectar! We loved our stay so much we definitely want to come back. I didn't want to leave!

This hotel is fantastic! We have stayed here twice now, and both visits were excellent. The first time, we stayed in a rooftop penthouse suite with a private pool, which was absolutely amazing. On our second visit, we stayed in a junior suite. Both rooms were spacious, comfortable, and of a very high standard. The food at Atzavara is delicious and offers a great variety. Much of it is freshly prepared right in front of you, which makes the dining experience even better. The swimming pools are also excellent, and the children’s pool was pleasantly quiet, making it perfect for families. I would highly recommend this hotel to anyone and would happily stay here again!

The hotel was really nice and the staff was very friendly. All the events very fun and after a week there we felt very relaxed :)

I really like the cocktail workshop, I got to try different cocktails and also make one by myself

The decor, rooms, pool, all beautiful and 5 star worthy but.. The food was of a limited choice and very repetitive. It was like a lot of dishes were missing from the serving areas. The quality of the veal/steak was terrible, the chicken not much better. Had to send some chicken back as it was completely raw at one end. Staff just offered to cook another piece in the kitchen, should’ve been a lot more considering I narrowly avoided food nasty poisoning. Breakfast was similar, 4 star not 5. Rooms have minimal toiletries and facilities, more in line with 4 star. If the restaurant put some themed nights and efforts in then could be an amazing hotel.

I would rate this hotel 3 out of 5 stars. The hotel itself is genuinely impressive. The building, décor, gardens, swimming pools and guest rooms are all of a very high standard and, in my opinion, comfortably deserve a 5-star rating. Unfortunately, the service falls well short of what I would expect from a hotel of this calibre. One of the main issues was the food offering. The meat provided was halal, and when I queried whether there were any non-halal alternatives available, I was informed that these could only be provided upon request. As a Christian guest, I found this rather confusing. My expectation at an international five-star hotel would be that different dietary preferences are catered for openly and transparently, with guests able to choose from the options available rather than having to make special requests. Whether a guest prefers halal food, non-halal food, vegetarian options or any other dietary requirement, the choice should be clearly presented. The result was that I felt my own preferences were treated as an exception rather than a standard option, which was disappointing and left me relying largely on the salad bar and side dishes during my stay. The pool area is beautifully designed and provides a fantastic setting for relaxation. However, there is no poolside service, with guests having to visit the bar themselves for drinks and refreshments. This not only creates long queues but also detracts from the overall guest experience. The bar operation appeared disorganised throughout our stay. There were often lengthy waiting times, orders were regularly mixed up, and tables were not cleared promptly. Empty glasses, plates and litter were frequently left around the pool area for extended periods, giving the impression that housekeeping and service staff were struggling to keep up. On several occasions there appeared to be plenty of staff present, yet very little proactive service being delivered. The whole operation felt chaotic and poorly managed. Another significant drawback was the hotel’s smoking policy. Smoking is permitted throughout all outdoor areas, including around the swimming pools, sunbathing areas and outdoor dining spaces. As a non-smoker, this meant there was virtually nowhere outside where it was possible to relax, sunbathe or enjoy a meal without being exposed to cigarette smoke from nearby guests. When I raised this issue with the hotel, I was informed that this was due to government regulations and that the hotel was unable to designate separate smoking and non-smoking outdoor areas. Personally, I find that difficult to understand, as many hotels successfully create designated smoking zones while still providing smoke-free areas for guests who prefer them. My overall impression was that the hotel has invested heavily in its facilities but not enough in staff training, supervision and customer service. The result is a property that looks and feels like a luxury hotel but delivers a service experience that is, at best, average. It is worth noting that this is arguably the only true 5-star hotel in the area. However, the surrounding resort itself feels rather tired and dated, having lost much of the appeal that it may once have had. Whilst others may have a different view, it reminded me somewhat of a resort that has seen better days and is now living on its past reputation. For us, despite the excellent physical facilities of the hotel, the shortcomings in service, the lack of smoke-free outdoor areas, the confusing approach to catering, and the limited appeal of the surrounding resort mean that we would not choose to return. This hotel has all the ingredients to be exceptional. The buildings, grounds and facilities are worthy of a five-star rating. Unfortunately, the guest experience is not. With better management, improved staff training, clearer catering choices and a stronger focus on customer service, the hotel could easily live up to the quality of its impressive surroundings.

The staff was very nice! We enjoyed our stay. Such a beautiful hotel. With nice pools & entertainment. Enough choices for food & drinks. And also very clean! Thank you :) Greetings, Nesrine & Chantellise

We stayed here for 7days. Two adults and two kids & it was hard to say goodbye. If you want a enjoy a truly five-star experience, then book this hotel!!!. Location is good and it is only less than 5minutes walk to the train station. The food was incredible. Breakfast and dinner buffet was filled with fresh, international, and traditional dishes. There was a complimentary offer to dine at one of the restaurants. We didn't take it because the buffet was more than enough. The buffet is really rich. My only request is to please add oats porridge to the already lavish breakfast menu. The room is spotless and there is a high standard of daily housekeeping. This ensures everything remains fresh and comfortable throughout our stay. We were given complimentary water daily, which is a plus. What truly sets Atzavara apart is the amazing and caring staff. From the attentive lifeguards to the friendly receptionists and the animation team who go above and beyond for children, the level of care made us feel right at home. My kids love the daily disco and they look forward to the gifts at the end of the session. A big thank you to the whole team. We will be back in the nearest future.