Atlantis

Excellent. Dream Holiday! Amazing Sercice, Food and safe for kids.

Thank you very much SOFIQUL 🥰

The room was cleaned perfectly everytime and they went over the top of organizing our personal items left on the desk

Amazing stay.. great hotel, wonderful set up with the most welcoming staff. Rita cleaned our room to perfection everyday and included some surprises! The best hotel we have ever stayed in. So much to do, so easy to access and get to other locations. A dream come true. Will definitely be back!

What a wonderful experience. Our room was spotless and perfectly cleaned up everyday. Ganesh Chepuri from the housekeeping team was brilliant.

We had such a wonderful stay at Atlantis The Palm and can't wait to return! Despite the conflict in the Middle East at the time of our visit and the refurbishment works taking place around the hotel, the atmosphere was a little quieter than usual. We actually really enjoyed this, and it never took away from our experience. The staff went above and beyond to ensure every guest had a memorable and enjoyable stay. A special thank you to Anna at reception, who gave us such a warm welcome at check-in. She kindly ensured we had a lovely room location and took the time to explain everything we needed to know about the beach, the Imperial Club, and the hotel facilities. Her friendly and professional service made a fantastic first impression. The gym is good but I just find it strange that they dont have showers in the gym to refresh after a workout . The Imperial Club staff are simply incredible. Every member of the team greets you with a genuine smile and makes you feel so welcome. A special mention goes to Heshan, who is the best cocktail maker! He quickly got to know our favourite drinks and remembered them throughout our stay. His attention to detail, friendly personality, and exceptional service made every visit even more enjoyable. It's the outstanding people who make Atlantis The Palm such a special place. We are delighted to be returning as loyal guests and are already looking forward to coming back in just a few weeks, this time with our family. Thank you to everyone for another unforgettable holiday—we can't wait to see you all again!

Cannot wait to go back - we stayed for 6 days on the way to NZ from the UK and it was the perfect spot to break up the long haul flight with a 3 year old. Lots of things to do at the hotel and waterpark and so many great restaurants to chose from.

We are having such a lovely stay! A special thank you to Sarker, whose attention to detail was absolutely impeccable. Our room was spotless, beautifully presented, and the thoughtful towel arrangement with the rose petals made us feel so welcomed. It’s clear that Sarker takes great pride in their work, and it truly enhanced our experience. Thank you for making our stay so special, we really appreciate the exceptional care and effort! ⭐⭐⭐⭐⭐

The Atlantis is truly magnificent location. The atmosphere was excellent despite the circumstances (during the Iran-Iraq War). It wasn't as crowded as usual, but the offerings were still remarkable. While some facilities and restaurants were closed, this didn't bother us at all. The rooms were, as always at the Atlantis, spotlessly clean. Overall, the entire hotel was very clean, and we lacked nothing. The value for money is truly outstanding. In our opinion, the service was even better than usual, although it is always excellent anyway. Because of the noise level: Sometimes we could hear something in the lobby because something new was being built there, a conservatory they told us. We keep coming back to Atlantis because we simply like it. And we've never been disappointed, although this stay was particularly special.

Had a lovely time at Atlantis but a big shout out to our guest room cleaner Tanardhan. His towel art is phenomenal and also his cleaning is perfection and he is so friendly and warm and attentive. Thank you

I would like to thank Mr. Mohammed Mahboob for keeping my room exceptionally clean. His hard work and dedication are greatly appreciated. Thank you from the bottom of my heart for your excellent service and kindness

A stunning place. Loved the choice of restaurants, eye to detail, meal spreads and the grandeur

Great location Our bathroom had a bad smell of mould and sewerage and the shower was only warm half the time but other than that the room was great MD.SAHIL cleaned the room efficiently and so perfectly he was always so friendly Noise not too bad can hear people outside but that’s own guests fault not the hotel

We had amazing experience, our son enjoyed our stay at Atlatis a lot. Our guests room valet Renuka made some beautiful figures with towels in our room and we absolutely loved them

Great place and hadi in valet parking is the best in all Dubai!

Booked a 5-night stay in an Imperial Suite with the Extraordinary Full Board and Ultimate Beverage Package, but unfortunately the experience was anything but extraordinary. The biggest issue was the complete lack of communication between staff. At almost every restaurant that was open, I had to explain what package I’d purchased, and staff would then make phone calls to confirm what was included. This happened repeatedly throughout our stay and became frustrating very quickly. At Edge, which is only open two days a week, I was told that if I ordered a side of chips, I couldn’t have dessert as part of the full board package. Considering the premium price paid for the dining and beverage package, the inclusions were extremely disappointing. The drink options were very limited and certainly didn’t justify the additional cost. To make matters worse, many of the restaurants were closed, and the main pool was shut due to construction works, with building noise for much of the day. Customer service was lacking, and there seemed to be very little coordination between different areas of the hotel. We were really looking forward to this holiday but ended up checking out after just two of our five nights. One positive was that the hotel agreed to refund the remaining three nights, allowing us to move elsewhere and actually enjoy the rest of our holiday. To be fair, the hotel itself looks impressive from the outside, the breakfast was very good, and the water park is fantastic. However, you don’t need to stay at the hotel to enjoy the water park—you can simply buy a day pass. Overall, this was one of the most disappointing five-star hotel experiences I’ve had, and I wouldn’t recommend paying extra for the “Extraordinary” package, which felt very basic rather than extraordinary.

We enjoy our time everything is perfect, it is one of our amazing experience. Thank you Mr, Ganesh you made our stay comfortable and enjoyable . I would thank you because you always take care of our needs and make sure of the cleanliness of the room

An unforgettable luxury experience. The hotel is stunning, with beautiful rooms, excellent service, and incredible facilities.

Our stay at Atlantis The Palm from 2–10 May 2026 was already our third visit, which probably says more than anything else about how much we enjoy coming back. First of all, we would like to express our sincere gratitude to the entire team. We understand that tourism is currently facing challenges, and despite this, every staff member we encountered remained professional, attentive, warm and genuinely welcoming. A very special thank you goes to Aisha from the housekeeping team. When our daughter Stella was feeling unwell, she surprised us with beautiful rose petals arranged on the bed spelling “Get Well Soon”. Stella was absolutely delighted. She also loved the elephant made from towels waiting for her in the room. We would also like to thank Dhruv from housekeeping. On Stella’s birthday, he left a chocolate cake in our room as a surprise. After a long day at the pool, returning to the room and finding this thoughtful gesture made her incredibly happy. The entire housekeeping team was consistently attentive, caring and maintained the room to an excellent standard throughout our stay. An especially heartfelt thank you goes to Sagar. We looked forward to seeing him every morning and evening during breakfast and dinner. His level of attentiveness was truly exceptional. He seemed to know Stella’s favourite fruits and drinks before we even had to ask. His kindness, professionalism and genuine care made our holiday even more special. He truly sweetened our stay, and we are very grateful for his outstanding service. We would also like to thank all restaurant staff. Everyone was friendly, attentive and welcoming. On Stella’s birthday, the team surprised her with a birthday song, a cake and a candle, creating a wonderful memory for our family. A special mention also goes to Angelique. We were not entirely sure of her role, but during one of our dinners she created a personalised Peppa Pig name card for Stella. Such a small gesture brought her enormous joy and showed how much the team cares about families and children. We would also like to thank Vincent from the Concierge team for his kindness and assistance throughout our stay. The Ambassador Lagoon aquarium remains one of the most impressive features of the resort. Walking past it every day on the way to breakfast, dinner or the pool never got old. Stella was fascinated by it every single day. The Mermaid Show was another highlight she thoroughly enjoyed. We were also pleased to see that our room had been beautifully renovated and felt fresher and more modern compared to our previous visit. There were, however, a few aspects that were slightly disappointing this time. During our stay, a significant part of Aquaventure Waterpark was unavailable, and one of the hotel pools was also closed due to renovation works. While we understand that maintenance is necessary, it did impact the overall experience. We also felt that the evening buffet quality was not quite at the same level we remembered from previous visits. Breakfast remained excellent, but the dinner selection felt somewhat less impressive than in the past. One thing we particularly missed was having Saffron open every day. It was by far our favourite restaurant, and unfortunately it was only available on weekends during our stay. While Kaleidoscope was open daily and offered good service, we preferred the atmosphere and selection at Saffron. Overall, we still had a wonderful family holiday and created many beautiful memories. Atlantis The Palm remains a truly iconic destination with exceptional staff who make guests feel valued and cared for. The people working here are undoubtedly the resort’s greatest asset, and we would like to thank every team member who contributed to making our stay special. We look forward to returning again in the future.

Our stay at Atlantis Dubai was nothing short of amazing. From the moment we arrived, the staff went above and beyond to make our whole family feel genuinely special and welcomed. Every interaction felt personal, and they always took the time to make sure we were comfortable and enjoying our stay. The attention to detail was incredible. Whether it was the friendly greetings, the thoughtful service, or the way they interacted with our children, the team made us feel like valued guests rather than just another family on holiday